Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • skillyb
    • By skillyb 4th Feb 18, 3:37 PM
    • 9Posts
    • 0Thanks
    skillyb
    Amazon delivery scam
    • #1
    • 4th Feb 18, 3:37 PM
    Amazon delivery scam 4th Feb 18 at 3:37 PM
    Hi
    I'm posting up a warning about something that happened to my husband when he ordered online with Amazon recently. We both have Amazon accounts live at the same address and made recent orders. His order was for a high value laptop. Mine was for much less - a 15 USB hub - I ordered later but I asked for next day delivery. Both items were therefore due on the same day.

    I work at home so was in the whole day but I got an email at lunchtime saying Amazon had "attepted delivery" but failed. I knew they had not attempted delivery so I immediately cancelled the order and requested a refund. I have received that refund - even though the item showed up as "delivered" on my order list.

    Later that day my husband also had the same email. He (stupidly it now turns out) asked for a redelivery the next day, He was in and signed for the package the next day. This was an Amazon box with his name on it, but when he opened it it was filled with just packaging and a random selection of cheap items obviously used to make up the weight. No paperwork and no laptop. The laptop is showing as "delivered" on his order list. After 40 minutes on the phone to Amazon they maintained they needed the "goods " back before they can process a refund, but it seems clear that the laptop has been stolen either in the warehouse or in transit. We returned the crap in the box to Amazon.

    He paid by credit card but we are unlcear whether a section 75 refund will be possible from the credit card company if he signed for the package.

    Update: took nearly three weeks and a lot of phone calls but Amazon have refunded. We reported this to the police and we have subsequently read about similar thefts in the press (which were by the courier). This was an item ordered direct from Amazon not a third party seller.
    Last edited by skillyb; 28-02-2018 at 12:14 AM. Reason: update to outcome
Page 1
    • marliepanda
    • By marliepanda 4th Feb 18, 3:42 PM
    • 5,871 Posts
    • 12,439 Thanks
    marliepanda
    • #2
    • 4th Feb 18, 3:42 PM
    • #2
    • 4th Feb 18, 3:42 PM
    This all sounds super weird.

    Why did you immediately cancel and get a refund when it wasn!!!8217;t there when it was supposed to be? That!!!8217;s a weird thing to do.

    Lots of weird activity at the same address is likely to get your account cancelled by Amazon, though you!!!8217;ll probably get your money back from your bank. But you don!!!8217;t want to use them again anyway so it doesn!!!8217;t matter. I!!!8217;d expect a full investigation from Amazon though as two items delivered but !!!8216;not!!!8217; is going to look pretty suspicious.
    • DCFC79
    • By DCFC79 4th Feb 18, 3:47 PM
    • 31,892 Posts
    • 20,083 Thanks
    DCFC79
    • #3
    • 4th Feb 18, 3:47 PM
    • #3
    • 4th Feb 18, 3:47 PM
    Hi
    I'm posting up a warning about something that happened to my husband when he ordered online with Amazon recently. We both have Amazon accounts live at the same address and made recent orders. His order was for a high value laptop. Mine was for much less - a 15 USB hub - I ordered later but I asked for next day delivery. Both items were therefore due on the same day.

    I work at home so was in the whole day but I got an email at lunchtime saying Amazon had "attepted delivery" but failed. I knew they had not attempted delivery so I immediately cancelled the order and requested a refund. I have received that refund - even though the item showed up as "delivered" on my order list.

    Later that day my husband also had the same email. He (stupidly it now turns out) asked for a redelivery the next day, He was in and signed for the package the next day. This was an Amazon box with his name on it, but when he opened it it was filled with just packaging and a random selection of cheap items obviously used to make up the weight. No paperwork and no laptop. The laptop is showing as "delivered" on his order list. After 40 minutes on the phone to Amazon they maintain they need the "goods " back before they can process a refund, but it seems clear that the laptop has been stolen either in the warehouse or in transit. We have returned the crap in the box to Amazon but no refund received or confirmed.

    He paid by credit card but we are unlcear whether a section 75 refund will be possible from the credit card company if he signed for the package.

    Neither of us will buy physical goods from Amazon again. Any suggestions as to o
    how we get the 1200 back gratefully received.
    Originally posted by skillyb
    Why would you not buy from Amazon again ?

    They aren't at fault, yes it looks like some light fingered soul has helped themselves to a laptop but don't blame Amazon.

    Was the box sealed when he opened it ?
    • skillyb
    • By skillyb 5th Feb 18, 1:35 PM
    • 9 Posts
    • 0 Thanks
    skillyb
    • #4
    • 5th Feb 18, 1:35 PM
    • #4
    • 5th Feb 18, 1:35 PM
    I immediately cancelled because I had paid for additional super fast next day delivery and I wasnt willing to pay through the nose for an item that was going to arrive at the normal first class postage delivery time. Also forgive me for expecting that Amazon will not represent on their system that they were "unable to deliver" when I am in!

    My husband hasnt cancelled his account because he is down by 1200.

    We have never had a problme with Royal Mail or any other courrier -in fact I had something delivered by Royal Mail on the same day this happened wth no problem at all.

    The suspicious actvity is Amazon's not ours.
    • skillyb
    • By skillyb 5th Feb 18, 1:40 PM
    • 9 Posts
    • 0 Thanks
    skillyb
    • #5
    • 5th Feb 18, 1:40 PM
    • #5
    • 5th Feb 18, 1:40 PM
    Sorry are you saying that if you ordered an laptop from a mail order company and when it arrived instead of what you ordered there was say a set of tea towels in the box you would not take it up with the mail order company? When a retailer sells via mail order they are responsible for delivery. That means keeping the items seucre up to the point of delivery to the custmoer in my book .

    The person who delivered this item had an Amazon electronic pad which he took my husbands signature on. The items were in an Amazon box. In what way is this not Amazon's responsiblity?
    • custardy
    • By custardy 5th Feb 18, 1:42 PM
    • 33,545 Posts
    • 28,505 Thanks
    custardy
    • #6
    • 5th Feb 18, 1:42 PM
    • #6
    • 5th Feb 18, 1:42 PM
    I immediately cancelled because I had paid for additional super fast next day delivery and I wasnt willing to pay through the nose for an item that was going to arrive at the normal first class postage delivery time. Also forgive me for expecting that Amazon will not represent on their system that they were "unable to deliver" when I am in!

    My husband hasnt cancelled his account because he is down by 1200.

    We have never had a problme with Royal Mail or any other courrier -in fact I had something delivered by Royal Mail on the same day this happened wth no problem at all.

    The suspicious actvity is Amazon's not ours.
    Originally posted by skillyb
    Because it was lunchtime and sometimes scanning errors happen.
    You felt the need to cancel it when it was still within the delivery window.
    Thats what people (from my view) find weird.
    • DCFC79
    • By DCFC79 5th Feb 18, 1:54 PM
    • 31,892 Posts
    • 20,083 Thanks
    DCFC79
    • #7
    • 5th Feb 18, 1:54 PM
    • #7
    • 5th Feb 18, 1:54 PM
    Sorry are you saying that if you ordered an laptop from a mail order company and when it arrived instead of what you ordered there was say a set of tea towels in the box you would not take it up with the mail order company? When a retailer sells via mail order they are responsible for delivery. That means keeping the items seucre up to the point of delivery to the custmoer in my book .

    The person who delivered this item had an Amazon electronic pad which he took my husbands signature on. The items were in an Amazon box. In what way is this not Amazon's responsiblity?
    Originally posted by skillyb
    If the box was sealed when he received it then someone at the Warehouse has made a mistake or taken the laptop for themselves, be hard to get the item out of the warehouse as they are possibly searched when leaving the building.

    If the box was unsealed then possibly the courier or someone at the courier depot has the laptop.

    Or maybe your delivery label was put on the wrong box.

    I wonder if there's a way for Amazon to track which person packed the laptop.
    • heatherw_01
    • By heatherw_01 5th Feb 18, 1:59 PM
    • 5,074 Posts
    • 3,651 Thanks
    heatherw_01
    • #8
    • 5th Feb 18, 1:59 PM
    • #8
    • 5th Feb 18, 1:59 PM
    Was it sold by amazon or sold via a third party and fulfilled by amazon?

    I am guessing it was sold via a third party?
    I'm the Board Guide on Quick Grabbit, Freebies, Overseas Holidays & Travel Planning and the UK Holidays, Days Out & Entertainments boards. I volunteer to help get your forum questions answered and keep the forum running smoothly. Board guides are not moderators and don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com.
    • custardy
    • By custardy 5th Feb 18, 2:32 PM
    • 33,545 Posts
    • 28,505 Thanks
    custardy
    • #9
    • 5th Feb 18, 2:32 PM
    • #9
    • 5th Feb 18, 2:32 PM
    If the box was sealed when he received it then someone at the Warehouse has made a mistake or taken the laptop for themselves, be hard to get the item out of the warehouse as they are possibly searched when leaving the building.

    If the box was unsealed then possibly the courier or someone at the courier depot has the laptop.

    Or maybe your delivery label was put on the wrong box.

    I wonder if there's a way for Amazon to track which person packed the laptop.
    Originally posted by DCFC79
    I would guarantee Amazon know that.
    • Lavendyr
    • By Lavendyr 5th Feb 18, 6:23 PM
    • 2,093 Posts
    • 1,897 Thanks
    Lavendyr
    I don't see what your order has to do with your husband's order. You cancelled because you were unhappy with the delivery time and thought they had been dishonest about the attempted delivery (incidentally, I sympathise with that as I also work from home and have been subject to said "attempts" myself!). Personally I would not have cancelled but would have got onto live chat and had a word - usually they extend Prime membership (assuming you have this but I might be wrong!) by a month and if you don't have Prime they'd probably refund the delivery charge.

    The fact that your husband's delivery turned up sans product is, as far as I can see, completely unrelated. However, it must be a horrible situation as obviously it's your word against the delivery company (and potentially against Amazon). I personally would not have returned anything to Amazon without getting some further confirmation from them that they acknowledge the situation. I'd also have done so via email, pursuant to a phone call, as at least then you have a record of proceedings. I appreciate that's not particularly helpful this time round but just in case it happens again...

    I suggest that you might now call the police and get a crime reference number (theft). You should then send this to Amazon in relation to this order (contacting them however you wish but always following up by email). You could also try a s75 chargeback.

    Good luck.
    • skillyb
    • By skillyb 9th Feb 18, 12:38 PM
    • 9 Posts
    • 0 Thanks
    skillyb
    Was it sold by amazon or sold via a third party and fulfilled by amazon?

    I am guessing it was sold via a third party?
    Originally posted by heatherw_01

    No it was sold by Amazon and it was also Amazon delivery that were responsible for the delivery. So basically Amazon have a security issue either in their warehouse or in the courier system.. I would add that we have ordered stuff from other companies since and have had no problem with Royal Mail or other couriers like UPS.
    • skillyb
    • By skillyb 9th Feb 18, 12:51 PM
    • 9 Posts
    • 0 Thanks
    skillyb
    I don't see what your order has to do with your husband's order. You cancelled because you were unhappy with the delivery time and thought they had been dishonest about the attempted delivery (incidentally, I sympathise with that as I also work from home and have been subject to said "attempts" myself!). Personally I would not have cancelled but would have got onto live chat and had a word - usually they extend Prime membership (assuming you have this but I might be wrong!) by a month and if you don't have Prime they'd probably refund the delivery charge.

    The fact that your husband's delivery turned up sans product is, as far as I can see, completely unrelated. However, it must be a horrible situation as obviously it's your word against the delivery company (and potentially against Amazon). I personally would not have returned anything to Amazon without getting some further confirmation from them that they acknowledge the situation. I'd also have done so via email, pursuant to a phone call, as at least then you have a record of proceedings. I appreciate that's not particularly helpful this time round but just in case it happens again...

    I suggest that you might now call the police and get a crime reference number (theft). You should then send this to Amazon in relation to this order (contacting them however you wish but always following up by email). You could also try a s75 chargeback.

    Good luck.
    Originally posted by Lavendyr
    Thank you that is the first helpful response. I know there is no link between my order and my husband's (apart from the same address) but I do think that my "attempted delivery" and his could be linked if the criminal activity is in the courier. I am not a Prime user but have had a full refund for my order. My husband asked for redelivery and that is how he ended up with a fake parcel which had been packed so it matched the weight of a laptop- and the weight I understand is the only check Amazon make. So it is quite possible for someone to steal the goods and replace them with a number of random cheap items to make up the weight - which is exactly what was in the fake parcel.

    I think we do need to report to police and try s75. Amazon customer services have promised a refund for the laptop over the phone twice now, but it has not materialised. We have both been customers at this address for over 15 years and this is the first time this has happened. That is why I posted this up here, because it is the kind of scam that means the customer takes the blame for the missing goods. Amazon have no incentive to investigate because they are not out of pocket and due to the lack of evidence we are going to have a hard time getting our money back.
    • skillyb
    • By skillyb 9th Feb 18, 1:24 PM
    • 9 Posts
    • 0 Thanks
    skillyb
    Because it was lunchtime and sometimes scanning errors happen.
    You felt the need to cancel it when it was still within the delivery window.
    Thats what people (from my view) find weird.
    Originally posted by custardy
    Sorry dont understand this. Amazon sent me an email saying they had "attempted delivery" but had failed. I was in the whole day. I paid extra for next day delivery, specifically because I knew I would be in to take my parcel. So delivering it the next day was NOT within the delivery window I had paid for. I find it wierd that you would be happy to pay extra for a service you didn't receive.
    • custardy
    • By custardy 9th Feb 18, 2:39 PM
    • 33,545 Posts
    • 28,505 Thanks
    custardy
    Sorry dont understand this. Amazon sent me an email saying they had "attempted delivery" but had failed. I was in the whole day. I paid extra for next day delivery, specifically because I knew I would be in to take my parcel. So delivering it the next day was NOT within the delivery window I had paid for. I find it wierd that you would be happy to pay extra for a service you didn't receive.
    Originally posted by skillyb
    I know you dont,I can see by your posting style you dont always see beyond whats in front of you and are a bit reactive.
    Its fine.
    • deannatrois
    • By deannatrois 9th Feb 18, 4:07 PM
    • 5,411 Posts
    • 7,584 Thanks
    deannatrois
    I sympathise and know how difficult it can be to deal with Amazon when something doesn't quite fit in with their scripts. I also have been told 'delivery failed' when I know delivery wasn't even attempted. Always worries me because you wonder if the item is going to turn up at all.., although on an occasion I contacted amazon in this situation they told me it had probably just been misscanned but doesn't stop a customer worrying. On one occasion the item did NOT turn up but I was credited the amount of the order. But I might not be another time as you can't prove it. I was stonewalled when I asked for proof from the courier the item had turned up as it seems like a loophole a courier can use.

    So like you, I don't use Amazon as often as I used to (and I was a frequent customer). Don't suppose Amazon have a script for that either.

    Sorry you have had the problems with the laptop. I hope you are able to sort it out and get a refund as suggested above.
    • skillyb
    • By skillyb 28th Feb 18, 12:03 AM
    • 9 Posts
    • 0 Thanks
    skillyb
    Thanks. The issue was finally sorted 3 weeks after the goods were stolen in transit. It took a LOT of phone calls and, in the end, an email to Jeff Bezos's office. We were promised a refund "within 24 hours" more than once, and then had to chase every other day, I think we would have been less furious of the customer service people were able to answer straightforwardly about their internal process and the ACTUAL time it would take to get a refund but we kept being promised something would happen when it didn't and then we had to chase. We did get a crime number just to make sure. Amazon basically made it as difficult as it could be. We bought the same laptop from John Lewis, which by the time we had our money back had dropped to a lower price than Amazon's. We will be restricting our Amazon purchases to digital downloads from now on
    • skillyb
    • By skillyb 28th Feb 18, 12:05 AM
    • 9 Posts
    • 0 Thanks
    skillyb
    I see you are a bit patronising. It's also fine.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

3,059Posts Today

8,359Users online

Martin's Twitter
  • Quick #eng pre-match poll. What result do you predict?

  • I agree this glitch wasn't flights for 1p it was flights for c. £200 - I think many would've expected that to be th? https://t.co/QUTnlBLPkj

  • Was the BA fare glitch fair? Are you one of those let down by BA cancelling cheap flights to Tel Avivandr Dubai? H? https://t.co/PvN8Zaxbue

  • Follow Martin