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  • FIRST POST
    • toyboyroy
    • By toyboyroy 30th Jan 18, 9:22 AM
    • 223Posts
    • 121Thanks
    toyboyroy
    Blue Badge PCN with Horizon at Sainsburys
    • #1
    • 30th Jan 18, 9:22 AM
    Blue Badge PCN with Horizon at Sainsburys 30th Jan 18 at 9:22 AM
    Having read your notes I approached Sainburys Manager to explain that my badge was displayed but due to the sloping dashboard the badge ended up on the floor. I also I said that the time I was getting a paper from his store and returning to the car approx. 10 mins the parking attendant must have seen me leave the car and worked out himself that I was clearly disabled. The manager did not want to know.


    What do I do next please, which template do I use, and do I send them proof of my badge ETC.
Page 1
    • beamerguy
    • By beamerguy 30th Jan 18, 9:33 AM
    • 7,191 Posts
    • 9,516 Thanks
    beamerguy
    • #2
    • 30th Jan 18, 9:33 AM
    • #2
    • 30th Jan 18, 9:33 AM
    Having read your notes I approached Sainburys Manager to explain that my badge was displayed but due to the sloping dashboard the badge ended up on the floor. I also I said that the time I was getting a paper from his store and returning to the car approx. 10 mins the parking attendant must have seen me leave the car and worked out himself that I was clearly disabled. The manager did not want to know.


    What do I do next please, which template do I use, and do I send them proof of my badge ETC.
    Originally posted by toyboyroy
    Many managers at these supermarkets are pretty thick

    GO TO THE TOP and request it is cancelled

    Sainsbury's

    Mr Mike Coupe
    Chief Executive

    Email
    mike.coupe@sainsburys.co.uk
    RBS - MNBA - CAPITAL ONE - LLOYDS

    DISGUSTING BEHAVIOUR
    • Umkomaas
    • By Umkomaas 30th Jan 18, 9:35 AM
    • 17,346 Posts
    • 27,319 Thanks
    Umkomaas
    • #3
    • 30th Jan 18, 9:35 AM
    • #3
    • 30th Jan 18, 9:35 AM
    What do I do next please, which template do I use, and do I send them proof of my badge ETC.
    Escalate in writing to the Sainsbury!!!8217;s CEO. Threaten withdrawal of custom (you and your family) unless he sorts this.

    Tell him how unhelpful his local manager was to a regular customer, who clearly has a need for !!!8216;Reasonable Adjustments!!!8217; under the Equality Act 2010. Use those words

    Send him a copy of your BB.
    We cannot provide you with a silver bullet to get you out of this. You have to be in for the long run, and need to involve yourself in research and work for you to get rid of this. It is not simple. We will help, but can't do it for you.

    Give a man a fish, and you feed him for a day; show him how to catch fish, and you feed him for a lifetime.
    • Half_way
    • By Half_way 30th Jan 18, 10:06 AM
    • 4,089 Posts
    • 5,794 Thanks
    Half_way
    • #4
    • 30th Jan 18, 10:06 AM
    • #4
    • 30th Jan 18, 10:06 AM
    go back, and demands they cancel it, state the blue badge is not valid on private land, and the managers policy is a breach of the equality act by sainsburys, as they are responsible for the actions of their agents, horizon parking.
    From the Plain Language Commission:

    "The BPA has surely become one of the most socially dangerous organisations in the UK"
    • The Deep
    • By The Deep 30th Jan 18, 12:59 PM
    • 9,095 Posts
    • 8,791 Thanks
    The Deep
    • #5
    • 30th Jan 18, 12:59 PM
    • #5
    • 30th Jan 18, 12:59 PM
    The manager did not want to know.

    I am sure Head Office will when you put this on Facebook and Twitter and get it on the front page of the Daily Mail.
    You never know how far you can go until you go too far.
    • toyboyroy
    • By toyboyroy 30th Jan 18, 4:25 PM
    • 223 Posts
    • 121 Thanks
    toyboyroy
    • #6
    • 30th Jan 18, 4:25 PM
    • #6
    • 30th Jan 18, 4:25 PM
    Thankyou all for that advice, I use that information in an Email to Mike Coupe and see if I get a response.




    Toyboyroy
    • toyboyroy
    • By toyboyroy 30th Jan 18, 7:36 PM
    • 223 Posts
    • 121 Thanks
    toyboyroy
    • #7
    • 30th Jan 18, 7:36 PM
    • #7
    • 30th Jan 18, 7:36 PM
    Is this the type of email you had in mind.


    "






    As the Chief Executive of Sainsburys I assume you have more pressing problems than to sort out what your General Manager of your Pontypridd Branch in South Wales bluntly refused to do.
    Friday 26th January I went to the store to pick up a paper and some milk, I parked in the Disable Bay as I usually do and displayed my Blue Badge, on return my Blue Badge was on the floor of the car and a PCN notice on my windscreen. I was literally 10mins, the Horizon Parking Warden must have seen me get out of the car and clearly seen that I was disabled before putting that notice on my windscreen.
    I tried to phone Horizon to explain but could not get an answer, I then drove back to the store to explain to your General Manager and show him my Blue Badge. He was clearly not interested, unsympathetic and brushed me to one side. As a regular customer your general manager was totally unhelpful, his ability to converse with customers non existent and clearly has needs for reasonable adjustments under the equality acts of 2010.
    I have attached a copy of my Blue Badge for verification
    The Parking Company is Horizon
    PCN Ref No 7059225
    Operator No OP09
    I now appeal to you to as head of Sainsburys to get this parking notice removed.
    Yours sincerely Brian"
    • beamerguy
    • By beamerguy 30th Jan 18, 7:45 PM
    • 7,191 Posts
    • 9,516 Thanks
    beamerguy
    • #8
    • 30th Jan 18, 7:45 PM
    • #8
    • 30th Jan 18, 7:45 PM
    Is this the type of email you had in mind.
    As the Chief Executive of Sainsburys I assume you have more pressing problems than to sort out what your General Manager of your Pontypridd Branch in South Wales bluntly refused to do.
    Friday 26th January I went to the store to pick up a paper and some milk, I parked in the Disable Bay as I usually do and displayed my Blue Badge, on return my Blue Badge was on the floor of the car and a PCN notice on my windscreen. I was literally 10mins, the Horizon Parking Warden must have seen me get out of the car and clearly seen that I was disabled before putting that notice on my windscreen.
    I tried to phone Horizon to explain but could not get an answer, I then drove back to the store to explain to your General Manager and show him my Blue Badge. He was clearly not interested, unsympathetic and brushed me to one side. As a regular customer your general manager was totally unhelpful, his ability to converse with customers non existent and clearly has needs for reasonable adjustments under the equality acts of 2010.
    I have attached a copy of my Blue Badge for verification
    The Parking Company is Horizon
    PCN Ref No 7059225
    Operator No OP09
    I now appeal to you to as head of Sainsburys to get this parking notice removed.
    Yours sincerely Brian"
    Originally posted by toyboyroy
    Toyboy, love it, nice CEO employing an idiot

    Do tell us the reply please
    RBS - MNBA - CAPITAL ONE - LLOYDS

    DISGUSTING BEHAVIOUR
    • toyboyroy
    • By toyboyroy 30th Jan 18, 7:53 PM
    • 223 Posts
    • 121 Thanks
    toyboyroy
    • #9
    • 30th Jan 18, 7:53 PM
    • #9
    • 30th Jan 18, 7:53 PM
    Just sent it and yes I will keep you informed, thanks again to all for your guidance.
    • toyboyroy
    • By toyboyroy 1st Feb 18, 2:38 PM
    • 223 Posts
    • 121 Thanks
    toyboyroy
    I have had a reply today, this is it copied and pasted,



    Your Sainsbury!!!8217;s Case

    Dear Brian

    Thanks for your email to Mike Coupe, I!!!8217;m writing to introduce myself as your Case Manager.

    I!!!8217;ll be conducting a full investigation on behalf of Mike into the comments you have raised about your parking fine. I hope to be in contact with you soon, normally within 5 working days. If the investigation process takes longer than expected, I will let you know.

    On checking our records, it appears we do not have a contact telephone number for you. Therefore, I!!!8217;d really appreciate it if you could email me at executive.office@sainsburys.co.uk, quoting your reference from above, with a daytime phone number. When our investigation is complete, I!!!8217;ll give you a call.

    In the meantime, if you would like to discuss your email with me, you can call me on 020

    Thank you for taking the time to contact us as your feedback is important to us.
    Kind regards

    Craig Swash | Executive Office
    Sainsbury's Supermarkets Ltd
    Last edited by toyboyroy; 01-02-2018 at 6:09 PM.
    • KeithP
    • By KeithP 1st Feb 18, 2:45 PM
    • 6,712 Posts
    • 5,935 Thanks
    KeithP
    Toyboyroy, you would be wise to remove or disguise your Sainsburys Case Number.

    There are mischievous people about who might think of using it the wrong way - especially as you have given them a phone number to ring too.
    .
    • toyboyroy
    • By toyboyroy 1st Feb 18, 4:00 PM
    • 223 Posts
    • 121 Thanks
    toyboyroy
    Toyboyroy, you would be wise to remove or disguise your Sainsburys Case Number.

    There are mischievous people about who might think of using it the wrong way - especially as you have given them a phone number to ring too.
    Originally posted by KeithP

    Thankyou, Wasn`t thinking, I haven`t given them a telephone number as yet but I assume that is the next step and see what they come back with. At least they have acknowledged the email.
    • KeithP
    • By KeithP 1st Feb 18, 4:37 PM
    • 6,712 Posts
    • 5,935 Thanks
    KeithP
    I haven`t given them a telephone number as yet...
    Originally posted by toyboyroy
    No, you misunderstood me.

    There is a Sainsburys phone number in that letter that the 'mischievous person' could use together with the ref. no.

    But all's ok now.
    .
    • Guys Dad
    • By Guys Dad 1st Feb 18, 5:41 PM
    • 10,400 Posts
    • 9,647 Thanks
    Guys Dad
    For future reference, my position is that if no Blue Badge was showing, then there is a case for a warden to issue a ticket as, after all, he is protecting the bays for genuine disabled drivers and at the time, had no way of knowing you had a BB.

    However, once the supermarket/landowner has been made aware of the BB and circumstances why it wasn't visible, then the onus is on them to recognise your disability and to take steps to get the charge cancelled.

    I would use that theme in any situation where the loacl manager won't step in and act when appealing over his/her head to head office.
    • toyboyroy
    • By toyboyroy 1st Feb 18, 7:10 PM
    • 223 Posts
    • 121 Thanks
    toyboyroy
    For future reference, my position is that if no Blue Badge was showing, then there is a case for a warden to issue a ticket as, after all, he is protecting the bays for genuine disabled drivers and at the time, had no way of knowing you had a BB.

    However, once the supermarket/landowner has been made aware of the BB and circumstances why it wasn't visible, then the onus is on them to recognise your disability and to take steps to get the charge cancelled.

    I would use that theme in any situation where the loacl manager won't step in and act when appealing over his/her head to head office.
    Originally posted by Guys Dad



    The General manager of the local store must have been having a bad day or something because one of his replies was " There are people coming in here all the time with their excuses, I have more important things to do".


    If proof of disability is needed then hospital records can be obtained, or a letter from the Specialist.
    • Coupon-mad
    • By Coupon-mad 1st Feb 18, 7:11 PM
    • 56,325 Posts
    • 69,946 Thanks
    Coupon-mad
    He has breached the Equality Act 2010. Failure to make reasonable adjustments. Keep going!
    PRIVATE PCN? DON'T PAY BUT DO NOT IGNORE IT TWO Clicks needed for advice:
    Top of the page: Home>>Forums>Household & Travel>Motoring>Parking Tickets, Fines & Parking - read the 'NEWBIES' FAQS thread!
    Advice to ignore is WRONG, unless in Scotland/NI.

    • beamerguy
    • By beamerguy 1st Feb 18, 8:47 PM
    • 7,191 Posts
    • 9,516 Thanks
    beamerguy
    The General manager of the local store must have been having a bad day or something because one of his replies was " There are people coming in here all the time with their excuses, I have more important things to do".
    Originally posted by toyboyroy
    What a very bad general manager, plenty more
    people would love his job.

    If he has people telling him all the time, alarm bells
    will ring with a good general manager ?

    As they say .... "if the water is too hot ... get out"
    RBS - MNBA - CAPITAL ONE - LLOYDS

    DISGUSTING BEHAVIOUR
    • toyboyroy
    • By toyboyroy 6th Feb 18, 8:35 PM
    • 223 Posts
    • 121 Thanks
    toyboyroy
    Update.


    Craig Swash of Sainsburys who is dealing with the case telephoned Brian ( My wifes uncle) and apologised, he also said that he believed that Brian was telling the truth and he is in the process of squashing the case and for me to Email Sainsburys with a scan of the PCN document.


    So I believe you all can give yourself a pat on the back for excellent advice and chalk one up for the motorist against private parking charges.


    Brian and myself thankyou all very much.
    • pappa golf
    • By pappa golf 6th Feb 18, 8:40 PM
    • 8,706 Posts
    • 9,295 Thanks
    pappa golf
    you will include the following in your reply

    "The General manager of the local store must have been having a bad day or something because one of his replies was " There are people coming in here all the time with their excuses, I have more important things to do".

    If proof of disability is needed then hospital records can be obtained, or a letter from the Specialist."
    Save a Rachael

    buy a share in crapita
    • toyboyroy
    • By toyboyroy 6th Feb 18, 9:02 PM
    • 223 Posts
    • 121 Thanks
    toyboyroy
    you will include the following in your reply

    "The General manager of the local store must have been having a bad day or something because one of his replies was " There are people coming in here all the time with their excuses, I have more important things to do".

    If proof of disability is needed then hospital records can be obtained, or a letter from the Specialist."
    Originally posted by pappa golf




    Why would the above be necessary if Sainsburys has already agreed to squash the case.???
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