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  • FIRST POST
    • seven-day-weekend
    • By seven-day-weekend 27th Apr 17, 9:23 AM
    • 30,482Posts
    • 57,429Thanks
    seven-day-weekend
    Virgin Media Free Upgrade
    • #1
    • 27th Apr 17, 9:23 AM
    Virgin Media Free Upgrade 27th Apr 17 at 9:23 AM
    Virgin Media are upgrading our box for free, they are sending the new V6 box out today by courier. They have said we can use our old TIVO box as our second box, which will replace a V HD Box.

    We don't pay anything for the second box, this is a deal I negotiated with them at installation when we moved house.

    Unless they ask us to return the V Box, this is now spare. Is it possible to connect it ourselves in another room? If so, how do we do it?
    Last edited by seven-day-weekend; 27-04-2017 at 9:32 AM.
Page 1
    • Moneyineptitude
    • By Moneyineptitude 27th Apr 17, 1:06 PM
    • 19,997 Posts
    • 10,979 Thanks
    Moneyineptitude
    • #2
    • 27th Apr 17, 1:06 PM
    • #2
    • 27th Apr 17, 1:06 PM
    Unless they ask us to return the V Box, this is now spare. Is it possible to connect it ourselves in another room? If so, how do we do it?
    Originally posted by seven-day-weekend
    It won't work unless you pay an additional multi-room subscription. Contact Virgin and ask them to collect or send you a pre-paid return envelope.
    Last edited by Moneyineptitude; 27-04-2017 at 2:06 PM. Reason: room not form, autocorrect error
    • seven-day-weekend
    • By seven-day-weekend 27th Apr 17, 1:43 PM
    • 30,482 Posts
    • 57,429 Thanks
    seven-day-weekend
    • #3
    • 27th Apr 17, 1:43 PM
    • #3
    • 27th Apr 17, 1:43 PM
    They have sent us an envelope in the box, but in the paperwork it says to 'recycle it responsibly', so they obviously don't want it back. However, if it won't work they may as well have it back!
    • Moneyineptitude
    • By Moneyineptitude 27th Apr 17, 2:07 PM
    • 19,997 Posts
    • 10,979 Thanks
    Moneyineptitude
    • #4
    • 27th Apr 17, 2:07 PM
    • #4
    • 27th Apr 17, 2:07 PM
    They have sent us an envelope in the box,
    Originally posted by seven-day-weekend
    Just send it back.
    • seven-day-weekend
    • By seven-day-weekend 27th Apr 17, 6:59 PM
    • 30,482 Posts
    • 57,429 Thanks
    seven-day-weekend
    • #5
    • 27th Apr 17, 6:59 PM
    • #5
    • 27th Apr 17, 6:59 PM
    Thank you for your advice
    • MalcolmsWit
    • By MalcolmsWit 28th Jan 18, 1:30 PM
    • 23 Posts
    • 8 Thanks
    MalcolmsWit
    • #6
    • 28th Jan 18, 1:30 PM
    V6 Box free for all Virgin Media customers
    • #6
    • 28th Jan 18, 1:30 PM
    I have heard that Virgin Media are updating all customers on a broadband and TV package to a V6 recording box without any additional cost without signing a new contract. We currently have an old V plus box and have not yet received any communication from Virgin Media on this subject.. Is this information correct and should Virgin Media contact us shortly,
    • Colin_Maybe
    • By Colin_Maybe 28th Jan 18, 2:01 PM
    • 1,938 Posts
    • 849 Thanks
    Colin_Maybe
    • #7
    • 28th Jan 18, 2:01 PM
    • #7
    • 28th Jan 18, 2:01 PM
    http://forums.moneysavingexpert.com/showthread.php?t=5782999
    • MalcolmsWit
    • By MalcolmsWit 28th Jan 18, 4:08 PM
    • 23 Posts
    • 8 Thanks
    MalcolmsWit
    • #8
    • 28th Jan 18, 4:08 PM
    • #8
    • 28th Jan 18, 4:08 PM
    What happens as i have two v plus boxes, will Virgin Media replace both or will the second one still work with the other V6 box in situ or does it mean I will only be able to use the one V6 box , which is not really what I want.
    • Nilrem
    • By Nilrem 29th Jan 18, 5:00 AM
    • 2,374 Posts
    • 1,557 Thanks
    Nilrem
    • #9
    • 29th Jan 18, 5:00 AM
    • #9
    • 29th Jan 18, 5:00 AM
    They'll replace both I think.

    We had three boxes (V+, VHD and ancient NTL branded SD box) replaced with V6's.

    My suspicion is that they've decided to finally get everyone off the pre TIVO boxes, probably partly to save on support costs, partly to get ready for a switch from MPEG2 based codecs to H264 or H265 (both save about 75%+ of the bandwidth per channel), and partly because the new boxes are probably a lot more secure and don't need a physical viewing card anymore.

    The V6's are really nice bits of kit, although at the moment they don't always handle application hangs all that well (I've had ours crash a couple of times when the netflix app has played up).

    They can also share recordings from one box in the house to any of the others, and I think (I haven't tried it) you can pair your phone/tablet via an app with your V6's to access recorded content on the mobile etc.
    • Well Meaning
    • By Well Meaning 30th Jan 18, 11:11 AM
    • 3 Posts
    • 2 Thanks
    Well Meaning
    If you log into your My Virgin account and look at the free upgrade section it clearly states you will only be entitled to one free V6 box even if like us you have two V plus boxes, so you ned to consider which one you want replacing. We have not yet been contacted by Virgin Media about our free upgrade and have no idea how or when they will do so. We want an engineer to come and doour so when we do eventually receive a communication from them we will expect a significant wit before the engineer arrives.
    • Nilrem
    • By Nilrem 30th Jan 18, 7:21 PM
    • 2,374 Posts
    • 1,557 Thanks
    Nilrem
    I'm not sure if that applies in all cases.

    We got one initially due to an upgrade letter, then we got another two about a month later after another letter that specifically stated that as a "sky sports HD*" customer we needed to have all our boxes upgraded to continue receiving those channels but the website stated if you had more than one eligible box you had to ring (basically any boxes that were not upgraded would lose any ability to receive Sky Sports HD).

    When we rang up to query it there was some confusion with the customer services person who seemed to only be aware of the one box offer, but the engineer came out with two and a new superhub.

    So it could be there are two offers, one that applies for any customers, and one that only applies (at the moment) if you subscribe to packages including Sky Sports HD which leads to all boxes being upgraded.


    *So I suspect part of the offer is because Sky may be requiring new encryption on their HD channels that older STB's cannot be updated to use.
    Last edited by Nilrem; 30-01-2018 at 7:24 PM.
    • billn
    • By billn 30th Jan 18, 9:19 PM
    • 119 Posts
    • 52 Thanks
    billn
    I would love a V6 box but our steam driven telly only has scart imputs and the V6s only have HDMI outputs so the only answer is to get a converter that degrades the picture quality.

    So until we need a new TV it's the slow old Tevo box for us
    If at first you don't succeed, sky diving is not for you!
    • DCFC79
    • By DCFC79 30th Jan 18, 9:32 PM
    • 31,432 Posts
    • 19,842 Thanks
    DCFC79
    What happens as i have two v plus boxes, will Virgin Media replace both or will the second one still work with the other V6 box in situ or does it mean I will only be able to use the one V6 box , which is not really what I want.
    Originally posted by MalcolmsWit
    You can ask Virgin.
    Can people stop loaning money/being a guarator to family/friends, it rarely ends well and you lose out as your money is gone or you get shafted with being a guarantor.
    • ska lover
    • By ska lover 2nd Feb 18, 1:48 PM
    • 2,699 Posts
    • 6,585 Thanks
    ska lover
    Virgin now upgrading customers to V6 box Free
    Hi there


    Just wanted to let you know the above


    You have to apply to them.


    I did it via the online chat, as I hate speaking to them its such a long telephone call and you get passed from pillar to post
    The opposite of what you know...is also true
    • aylesby
    • By aylesby 7th Feb 18, 4:25 PM
    • 415 Posts
    • 173 Thanks
    aylesby
    Took about 90 minutes to untangle all my wires and plug in the V6 box. Their package is well thought out and includes instruction books with diagrams. Looks like it all works.
    Make sure you phone your account number in an hour before you intend to start. This is the first activity on their list and their automatic system is busy.
    • Buzby
    • By Buzby 8th Feb 18, 3:57 PM
    • 8,144 Posts
    • 2,988 Thanks
    Buzby
    Iíve the TiVo- and it is starting to get slower. What does the V6 provide that TiVo doesnít - apart from doubling the number of tuners? I see I can use the App to activate the swap process without having to phone them!
    • littlerock
    • By littlerock 9th Feb 18, 7:05 PM
    • 1,305 Posts
    • 193 Thanks
    littlerock
    News to me. I have phone/tv (full package of channels)/broadband cable and an old V+box. However we do not have sky sports sub.Not been told about any STB upgrade.
    • donnac2558
    • By donnac2558 10th Feb 18, 8:23 AM
    • 2,463 Posts
    • 2,070 Thanks
    donnac2558
    News to me. I have phone/tv (full package of channels)/broadband cable and an old V+box. However we do not have sky sports sub.Not been told about any STB upgrade.
    Originally posted by littlerock
    They are emailing people so it will take time. Or just phone up and enquire if you are entitled to one. I do not have sports no interest and got my box last Saturday. I phoned up when I first read about the offer on here and they wanted to come out and install it two days later!!! Which did not suit me.

    They will only replace one box with a V6, if you want more then you will have to pay.
    • whattochoose
    • By whattochoose 21st Feb 18, 12:20 PM
    • 326 Posts
    • 86 Thanks
    whattochoose
    Virgin offer to upgrade.
    I received a fancy card envelope with card insert this morning from Virgin offering free upgrade to V6 box.
    However, to be honest, I don't want one. I've only had the TIVO box for about 15 months (which replaced the old V+ box).
    I have a fair bit of stuff recorded on the TIVO box and presumably this will be lost if I suddenly decided to upgrade.
    Also, I presently have a special deal with Virgin due to expire in June, so I'm hoping that when the time comes to renegotiate they don't make it conditional on me accepting a V6 box.
    • AndyPK
    • By AndyPK 21st Feb 18, 12:24 PM
    • 2,773 Posts
    • 765 Thanks
    AndyPK
    yeah wise not to accept at the moment
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