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  • FIRST POST
    • surfsister
    • By surfsister 23rd Jan 18, 9:22 PM
    • 7,338Posts
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    surfsister
    help please with Zenith windows!
    • #1
    • 23rd Jan 18, 9:22 PM
    help please with Zenith windows! 23rd Jan 18 at 9:22 PM
    I had a double glazing salesman call for a quote for windows and after a long afternoon he cut the price down and down and said it was a special advertising deal etc etc

    I agreed and then he asked for a payment up front £199. I asked if it was a deposit and he didn't answer - then I asked about a cooling off period and he din't tell me that either.

    The next day in a call from their office they told me that it was an admin fee!!!! how ridiculous. So I said I would cancel the contract and have a refund under the cooling off period. But they refused.

    Any idea what I can do please? They have now cancelled the contract but did not allow me a cooling off period as I thought they should.
Page 1
    • Greta Sharbo
    • By Greta Sharbo 23rd Jan 18, 10:11 PM
    • 259 Posts
    • 248 Thanks
    Greta Sharbo
    • #2
    • 23rd Jan 18, 10:11 PM
    • #2
    • 23rd Jan 18, 10:11 PM
    I had a double glazing salesman call for a quote for windows and after a long afternoon he cut the price down and down and said it was a special advertising deal etc etc

    I agreed and then he asked for a payment up front £199. I asked if it was a deposit and he didn't answer - then I asked about a cooling off period and he din't tell me that either.

    The next day in a call from their office they told me that it was an admin fee!!!! how ridiculous. So I said I would cancel the contract and have a refund under the cooling off period. But they refused.

    Any idea what I can do please? They have now cancelled the contract but did not allow me a cooling off period as I thought they should.
    Originally posted by surfsister

    Have you got a copy of the contract that you signed? Does it mention cooling off period or waiving your rights?

    What have you got in writing?

    Definite hallmarks of aggressive selling from what you've said - hard to prove - but a useful route to take.
    • surfsister
    • By surfsister 23rd Jan 18, 10:21 PM
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    surfsister
    • #3
    • 23rd Jan 18, 10:21 PM
    • #3
    • 23rd Jan 18, 10:21 PM
    thanks!! the contract is at the new house will look tomorrow!
    • photome
    • By photome 24th Jan 18, 6:50 AM
    • 13,584 Posts
    • 9,091 Thanks
    photome
    • #4
    • 24th Jan 18, 6:50 AM
    • #4
    • 24th Jan 18, 6:50 AM
    get a quote from one or two independants who dont give you an inflated price to start with.

    Zenith, Anglian,Everest to name a few all give an over inflated price to start with
    • tykesi
    • By tykesi 24th Jan 18, 9:48 AM
    • 1,944 Posts
    • 2,725 Thanks
    tykesi
    • #5
    • 24th Jan 18, 9:48 AM
    • #5
    • 24th Jan 18, 9:48 AM
    I agreed and then he asked for a payment up front £199. I asked if it was a deposit and he didn't answer - then I asked about a cooling off period and he din't tell me that either.
    Originally posted by surfsister
    So when you clearly didn't get satisfactory answers to these questions why on earth did you go ahead and pay it?
    • soolin
    • By soolin 24th Jan 18, 10:08 AM
    • 61,038 Posts
    • 43,609 Thanks
    soolin
    • #6
    • 24th Jan 18, 10:08 AM
    • #6
    • 24th Jan 18, 10:08 AM
    get a quote from one or two independants who dont give you an inflated price to start with.

    Zenith, Anglian,Everest to name a few all give an over inflated price to start with
    Originally posted by photome
    I've got an Anglian conservatory I'm incredibly pleased with the quality - but I had to be really tough at refusing the initial quotes as they were triple the rest of the market quotes. Even after some very heavy negotiation I still paid more than for other companies- but I feel the difference was worth it looking at what they were offering .
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
    New to Forum? Guide
    • photome
    • By photome 24th Jan 18, 3:33 PM
    • 13,584 Posts
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    photome
    • #7
    • 24th Jan 18, 3:33 PM
    • #7
    • 24th Jan 18, 3:33 PM
    I've got an Anglian conservatory I'm incredibly pleased with the quality - but I had to be really tough at refusing the initial quotes as they were triple the rest of the market quotes. Even after some very heavy negotiation I still paid more than for other companies- but I feel the difference was worth it looking at what they were offering .
    Originally posted by soolin
    Each to their own but what is the difference they were offering, many companies use the same profiles and the same reinforcement internally.

    what really gets me with these companies is the price they start at, why not be upfront and quote the one price take it or leave it ( as do many independants)
    • soolin
    • By soolin 24th Jan 18, 4:34 PM
    • 61,038 Posts
    • 43,609 Thanks
    soolin
    • #8
    • 24th Jan 18, 4:34 PM
    • #8
    • 24th Jan 18, 4:34 PM
    Each to their own but what is the difference they were offering, many companies use the same profiles and the same reinforcement internally.

    what really gets me with these companies is the price they start at, why not be upfront and quote the one price take it or leave it ( as do many independants)
    Originally posted by photome
    The changes were quite material, Anglian were able to do me an obscure glass wall , all reinforced glass- others told me it wasn't possible and I needed either a short brick wall and a fixed panel or clear glass like the rest of the conservatory. The doors were exactly as I wanted them with no bar in the middle, the cheaper quotes wanted to do small doors or larger ones with a dividing bar down the middle.

    The difference was around £1600 in the end after discounts and some tough negotiation , less than 10% of the overall cost. Oh and the one biggie for me, they would take a card deposit , the other one we considered were strictly cash or bank transfer only.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
    New to Forum? Guide
    • MothballsWallet
    • By MothballsWallet 24th Jan 18, 6:06 PM
    • 12,660 Posts
    • 17,205 Thanks
    MothballsWallet
    • #9
    • 24th Jan 18, 6:06 PM
    • #9
    • 24th Jan 18, 6:06 PM
    Like soolin, I managed to get a fairly hefty discount out of Safestyle for my double glazing and doors to replace the crap wooden framed ones that the house had when we moved in.

    My parents were visiting, so they were with me when the rep was there and helped me out (I'd had quotes from a couple of local firms, I think one of them when bust after I'd got the work done).

    The quote started off at around £13,000 (iirc) for 6 windows (1 with privacy glass, 2 with casement openings) and 2 doors - we got the guy down to about £4k in the end, which I was happy enough with.
    Always ask yourself one question: What would Gibbs do?
    I live in the UK City of Culture 2021
    I had to put mothballs in my wallet - the moths had learned the PINs to my cards...
    • lincroft1710
    • By lincroft1710 24th Jan 18, 6:22 PM
    • 11,171 Posts
    • 9,531 Thanks
    lincroft1710
    The quote started off at around £13,000 (iirc) for 6 windows (1 with privacy glass, 2 with casement openings) and 2 doors - we got the guy down to about £4k in the end, which I was happy enough with.
    Originally posted by MothballsWallet
    Which is what annoys me (and probably many others), starting out at a ridiculously high quote and working down to the true cost, instead of just quoting that figure first and not wasting everybody's time!
    • Greta Sharbo
    • By Greta Sharbo 24th Jan 18, 6:44 PM
    • 259 Posts
    • 248 Thanks
    Greta Sharbo
    So when you clearly didn't get satisfactory answers to these questions why on earth did you go ahead and pay it?
    Originally posted by tykesi
    A fair question but worth remembering the whole M.O. of many of these salespeople (not all) is to do exactly what the OP alluded to.

    Stay in your house for hours.
    Start at a high price and work down to try to make it seem like a bargain
    Call it a special offer.

    All these things will combine to wear down the person and sometimes lead otherwise savvy individuals to make a daft decision.

    These practices are illegal because they make people potentially take transactional decisions they otherwise wouldn't have.
    • unholyangel
    • By unholyangel 24th Jan 18, 7:08 PM
    • 12,984 Posts
    • 10,288 Thanks
    unholyangel
    Each to their own but what is the difference they were offering, many companies use the same profiles and the same reinforcement internally.

    what really gets me with these companies is the price they start at, why not be upfront and quote the one price take it or leave it ( as do many independants)
    Originally posted by photome
    Because then they can't use fake discounts to encourage the customer that they're getting a fantastic deal and should sign straight away so they don't lose it. Its the same that pushes black friday sales.

    I still remember my parents getting a quote from CR Smith when I was younger and the rep being very confused why my dad told him to leave after he immediately offered a 50% discount (because that meant they were artificially inflating the price to mislead).
    Money doesn't solve poverty.....it creates it.
    • surfsister
    • By surfsister 20th Feb 18, 8:15 AM
    • 7,338 Posts
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    surfsister
    yes all good points now I have another problem please se my other post! thanks
    • surfsister
    • By surfsister 20th Feb 18, 8:16 AM
    • 7,338 Posts
    • 10,748 Thanks
    surfsister
    thanks all good points now I have another problme which I have posted on the diy section!!!
    • Greta Sharbo
    • By Greta Sharbo 20th Feb 18, 10:51 PM
    • 259 Posts
    • 248 Thanks
    Greta Sharbo
    So, what happened?
    • surfsister
    • By surfsister 4th Mar 18, 11:12 AM
    • 7,338 Posts
    • 10,748 Thanks
    surfsister
    sorry been posting on another thread. Basically they returned with the replacement sealed units and put one in ok then broke the other one same place as the first time. Then tried to get me to pay and use the guarantee to claim for replacement. I am not happy. I refused to pay and they drove off. so stalemate at the moment.
    • Kath56
    • By Kath56 15th May 18, 8:23 AM
    • 3 Posts
    • 0 Thanks
    Kath56
    I also had a salesman from zenith visit my home same scenario stayed for over 4 hours gave me a massively inflated quote, I said no, he rang his office and low and behold the quote came right down, I thought it was more reasonable, then he took £349 for admin fees I couldn’t believe I actually paid it! after he left it all sank in, the he had left me with was still too high, I cancelled the order and asked for the fee back but was told it was non refundable, I feel so stupid, how did I let that happen!? I know how! After 4 hours of information and constant talking they brainwash you into thinking you’ve got a good deal, use their board for advertising then they make you think that you’re getting a big discount, he told me to keep the price “confidential” making me think it must be good! I feel so angry and upset, should they be allowed to get away with this??
    • hollydays
    • By hollydays 15th May 18, 8:38 AM
    • 16,509 Posts
    • 12,631 Thanks
    hollydays
    I also had a salesman from zenith visit my home same scenario stayed for over 4 hours gave me a massively inflated quote, I said no, he rang his office and low and behold the quote came right down, I thought it was more reasonable, then he took £349 for admin fees I couldn’t believe I actually paid it! after he left it all sank in, the he had left me with was still too high, I cancelled the order and asked for the fee back but was told it was non refundable, I feel so stupid, how did I let that happen!? I know how! After 4 hours of information and constant talking they brainwash you into thinking you’ve got a good deal, use their board for advertising then they make you think that you’re getting a big discount, he told me to keep the price “confidential” making me think it must be good! I feel so angry and upset, should they be allowed to get away with this??
    Originally posted by Kath56
    Lol.You accepted it
    • Kath56
    • By Kath56 15th May 18, 8:40 AM
    • 3 Posts
    • 0 Thanks
    Kath56
    Yes I did only I!!!8217;m not laughing
    • Kath56
    • By Kath56 15th May 18, 8:41 AM
    • 3 Posts
    • 0 Thanks
    Kath56
    Don!!!8217;t know what I did there?? Ignore numbers
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