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  • FIRST POST
    • bill rogers
    • By bill rogers 22nd Jan 18, 3:27 PM
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    bill rogers
    is Severe Disability Premium time limited? claming approx 12 years backdate
    • #1
    • 22nd Jan 18, 3:27 PM
    is Severe Disability Premium time limited? claming approx 12 years backdate 22nd Jan 18 at 3:27 PM
    is Severe Disability Premium time limited? *claiming approx 12 years backdate

    Does anyone know if Severe Disability Premium (SDP) is "time limited"?

    I'm helping a claimant with a claim for SDP to add his ESA claim. This was processed but the ESA department haven't sent out any letter regarding the backdated SDP.

    As far as I'm aware, he has been entitled to SDP for approx. 12 years (not sure of precise date, but he has been receiving DLA at middle rate care since around 2004/5) He has a mental illness so had relied on CAB / other advise agencies to complete form / claim for DWP benefits on his behalf in the past.

    No one had claimed carers allowance for looking after him and no one over 18 had lived with him during this 12 year time frame. And as I wrote he has been receiving DLA at middle rate care since 2004 /5

    The DWP / ESA and prior to ESA the IS had not included the SDP onto his claim, so there has been an official error. He has been underpaid.

    When I called the ESA they said was looking into the backdate, but he has not received any letter regarding backdate. And does not know how long the backdate will be. He did receive the SDP award of benefit from 10th Jan 2018 and received 2 weeks money in his bank today but nothing about the backdate.

    Does anyone know if SDP is time limited? i.e. can it be backdated for as long as 12 years or thereabouts. The DWP would know the date from when he would have been entitled to SDP.

    I called again for him, but the ESA didn't want to provide any further information. Said didn't know what was going on. (seems like that on each occasion I get to speak to different people working there) But someone at ESA did say that claim might be backdated from when it was claimed, i.e. end Dec 2017, (only 4 weeks backdate!) so 2 weeks so far has been paid, as I wrote from 10th Jan 2018. So the DWP was saying backdate might be from when it was claimed on phone i.e. Dec 2017 but didn't say anything about before this time i.e. when it should have been applied to his ESA / IS during the 12 years.

    Any information will help. If someone knows how long can SDP be backdated and how long this may take to process? AND if I will need to fill in any other forms for him, or write any letters stating any points are quoting certain laws/rules??

    I wrote a letter to DWP to chase things up. Note they don't provide any email address on their letters and that their phone number is wrong. Though when called was a recorded message giving correct number that we called. They don't always answer phone, many times have to hold for ages and no one answers.

    Thanks, Bill.
    Last edited by bill rogers; 22-01-2018 at 5:53 PM. Reason: there was some mistakes
Page 2
    • epitome
    • By epitome 31st Jan 18, 9:06 PM
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    epitome
    Hi guys new to the forum and struggling to start new thread hope this is ok?
    Basically myself and my wife have a joint claim for IR esa, myself have been on enhanced daily living PIP since April 2014 and since then my wife has claimed C.A. for helping look after me! At the time I!!!8217;d been told I!!!8217;d possibly be eligible for severe disability premium however was told because my wife isn!!!8217;t on a qualifying benefit I couldn!!!8217;t get it!
    Since then my wife has also been awarded standard rate living PIP since September 2016 and I read recently as now she get a qualifying benefit ( MR PIP ) that we!!!8217;d qualify for single rate SDP as we both qualify but only one of us is caring for the other! Would I now be entitled to this premium and if so would we have been eligible from when my wife was awarded her PIP claim? Also would we be better my wife not claiming carers which would make us eligible for couples SDP? Sorry for such a long winded post I!!!8217;d just like help thanks Kris
    Originally posted by Kmax1985
    Here is your new thread, click here, and reply to the thread
    http://forums.moneysavingexpert.com/showthread.php?t=5786809
    • bill rogers
    • By bill rogers 1st Feb 18, 1:45 AM
    • 21 Posts
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    bill rogers
    both
    well thanks for your advice. All points in all comments noted.

    Re phone calling, will try again to ESA and to IS when with man I'm helping. However to cover myself, to prove that I've been trying instead of recording calls, not getting through, and not receiving call backs, I'm going nuclear: meaning as well as calling, trying to get through etc etc, I'm going the whole hog with this SDP claim for him once and for all, and writing a number of letters come what may so that I know I've covered every possible angle I'm aware of at this time, so that I can place copies of letters on his file with proof of posting certs.

    But I will also pursue the phone call route. One thing about phone conversations, I've noticed how DWP staff deliberately distract / divert from the issue at hand in order to avoid it being addressed. One day they will say one thing (invested) and say something completely different another day.

    Also another point to note, when the man I'm helping was awarded SDP, 9th Jan 2010 ESA letter 16th Jan 2018 didn't state this, it just added it on one of the other pages, (and on first page just stated this letter is because of "a recent change" ) but wording of letter does not say we're sending you this letter because you have been awarded SDP... (smell a rat going on here or what???!!!) it is a clever letter to try and make claimant forget about his backdate! Because if it had read, ...this letter is about SDP and not mentioned SDP backdate this would have prompted claimant to have been reminded about his backdate for SDP....remember DWP abuse the mentally ill by ignoring them and they know mentally ill people live in fear of their benefits being cut off!!! fact.

    So letters are:

    1. letter to DWP to complain about DWP are ignoring issue...
    2. letter to ESA to appeal against decision of ESA on basis that extra money for SDP but no mention of backdate. (sending them copy of DWP complaint too. (time limit on this ONE MONTH so must be done, can't rely on wishy washy phone calls for this one must be done in writing.
    3. letter to IS stating that in original letter along with IS10 form for SDP backdate IS to mentioned. and to ask for backdate to be applied to IS
    4. Letter about ESA and IS regarding SDP subject access request asking for all relevent information including when he first received DLA at middle rate. And asking them to check the computer systems...

    This all no doubt will cause more work for DWP but they only have themselves to blame for if they had communicated with him/ us, i.e. me acting on his behalf then we would know what is going on.

    But as I wrote, it would appear that the tactics being used by DWP is to ignore in hope that claimant will be content with latest award for SDP and forget about the backdate owing to him.

    Basicly by withholding the SDP funds, over all those years, the DWP have been stealing his money, funds that he had been entitled to. And if he had received those funds he could have better funded his care over the years and not gotten into debt and thus suffered as a result.

    I'll keep you updated of any results of phone calls and any replies dur to letters. They will have 40 days to respond to subject access request. I't a nightmere for me to form these letters but it must be done. It's the DWP's fault. They only have themselves to blame for trying to cover up the fact of their shamful wrongdoing for all these years. And now that they've been found out they are doing the obvious; the silence.

    It's difficult for me to feel any empathy for staff at DWP having experienced the way they had treated the man I'm helping. I get the impression that their behaviour is widespread. People are suffering because of them. Treasury happy to take our tax but target the vulnerable in order to save as much as they can so as to channel funds to their friends through private sector contracts; the same people that do the job of targeting the sick and disabled, i.e. Capita / Atos ... note Capita shares drooped 47% today... this maybe the reason the man I'm helping not receiving any reply...I'll suspend my judgement.
    Last edited by bill rogers; 01-02-2018 at 2:07 AM.
    • epitome
    • By epitome 1st Feb 18, 2:37 AM
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    epitome
    well thanks for your advice. All points in all comments noted.

    Re phone calling, will try again to ESA and to IS when with man I'm helping. However to cover myself, to prove that I've been trying instead of recording calls, not getting through, and not receiving call backs, I'm going nuclear: meaning as well as calling, trying to get through etc etc, I'm going the whole hog with this SDP claim for him once and for all, and writing a number of letters come what may so that I know I've covered every possible angle I'm aware of at this time, so that I can place copies of letters on his file with proof of posting certs.
    Originally posted by bill rogers
    Ok.
    But I will also pursue the phone call route. One thing about phone conversations, I've noticed how DWP staff deliberately distract / divert from the issue at hand in order to avoid it being addressed. One day they will say one thing (invested) and say something completely different another day.
    Different people, different personalities, different level of knowledge, Bottom line, you don't want to talk to these people or ask them anything their opinions do not matter.....The only thing that is important is you ask them to get you a call back within 1 hour, because the last time you got through you were promised one and you did not get it.
    Also another point to note, when the man I'm helping was awarded SDP, 9th Jan 2010
    WHAT !!! I thought the whole premis of the story was that he has never had SDP ? Have you seen his bank statements from 2010?
    The next time you get through to ESA or to IS ask them what rate his payments were on IS when it finished, and on ESA when it started. (they may not tell you if he is not with you as that is a grey area for them) but maybe the call back person will tell you.


    ESA letter 16th Jan 2018 didn't state this, it just added it on one of the other pages, (and on first page just stated this letter is because of "a recent change" ) but wording of letter does not say we're sending you this letter because you have been awarded SDP...
    This is the standard wording of ESA letters, they always say "because of a recent change" they never say what the change was.
    (smell a rat going on here or what???!!!)
    I told you about those conspiracy theories, they are not good for you.
    it is a clever letter to try and make claimant forget about his backdate! Because if it had read, ...this letter is about SDP and not mentioned SDP backdate this would have prompted claimant to have been reminded about his backdate for SDP....remember DWP abuse the mentally ill by ignoring them and they know mentally ill people live in fear of their benefits being cut off!!! fact.
    More conspiracy, you are barking up the wrong tree.
    So letters are:

    1. letter to DWP to complain about DWP are ignoring issue...
    2. letter to ESA to appeal against decision of ESA on basis that extra money for SDP but no mention of backdate. (sending them copy of DWP complaint too. (time limit on this ONE MONTH so must be done, can't rely on wishy washy phone calls for this one must be done in writing.
    2. Actually , no, does not have to be in writing, just ask on the phone for a mandatory Reconsideration on the period of SDP award not being backdated...you could also ask for A Verbal Explanation call back from the decision maker.
    3. letter to IS stating that in original letter along with IS10 form for SDP backdate IS to mentioned. and to ask for backdate to be applied to IS
    3. Just say "Mr Man wishes for SDP to be applied for the IS claim from 2004 - 2010, if you wish to send us a form to be completed for this please do so, but I would prefer it if you could phone me on 01233 xxxxxx and do an eIS10 by phone or just to phone me to discuss this thank you.
    4. Letter about ESA and IS regarding SDP subject access request asking for all relevent information including when he first received DLA at middle rate. And asking them to check the computer systems...
    You will have trouble with this one, Try asking for a Subject Access Request to confirm ALL historical payments of ALL benefits including DLA and IS and ESA and mention in your letter the DWP BEXBIT system that holds the historical payment information.

    (although BexBit may be difficult to find it is not a commonly used resource, not many people know about it, and it may have even changed name by now or become obselete.....I don't know)
    I'll keep you updated of any results of phone calls and any replies dur to letters.
    Ok, thanks, I will be interested.
    ...I'll suspend my judgement.
    I hope so. You will find it is easier if you do.
    Last edited by epitome; 01-02-2018 at 2:40 AM.
    • bill rogers
    • By bill rogers 1st Feb 18, 11:23 AM
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    bill rogers
    1. called IS this morning, was not with the man I'm helping told them that, they didn't want to speak with me. I was recording the call, didn't tell them this though. Asked the lady to speak to her manager. She refused at first, I said I was making a complaint to DWP, she changed her tune and put me on to a team leader. Team leader said would post out IS10 for income support.
    2. But I had written that when I completed the IS10 for ESA I had requested that that form be treated as a claim for SDP arrears for both ESA and IS, thus ESA or the handling department should have sent to both departments. But nevertheless since he has not heard anything pertaining to his arrears then I am following advice and claiming IS10 arrears for IS again.
    3. I've cut the letters down to three letters/docs, one is subject access request filled in SANTA01 other letter was appeal to decision for ESA on basis that it does not state anything about arrears. (since you have 1 month to appeal) last letter complaint to DWP since ESA/IS have not been in contact and no updates. Also sent DWP copy of subject access request.

    will keep you updated. when IS10 form is received for IS will complete and send signed for. and keep a copy.
    • bill rogers
    • By bill rogers 1st Feb 18, 11:35 AM
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    bill rogers
    WHAT !!! I thought the whole premis of the story was that he has never had SDP ? Have you seen his bank statements from 2010?

    HE had never received any SDP, only just been applied as wrote in prevoius post, from 9th JAN 2018 but claim was made in DEC 2017 but no arreras have been paid, relating to either IS or ESA. He has been entitled to SDP since claiming DLA middle rate care 2004/5 ish and during this period since he'd been in receipt of IS and then ESA, mirgared. Have checked with him regaring both IS/ESA informs me had never been paid this extra SDP money. Only now have they started paying him from 9th Jan 2018 due to me claiming it for him in Dec 2017 by phone and then filling in IS10 and sending that back with a letter asking for arreras for SDP for both ESA and IS.
    • epitome
    • By epitome 1st Feb 18, 7:25 PM
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    epitome
    1. called IS this morning, was not with the man I'm helping told them that, they didn't want to speak with me. I was recording the call, didn't tell them this though. Asked the lady to speak to her manager. She refused at first, I said I was making a complaint to DWP, she changed her tune and put me on to a team leader. Team leader said would post out IS10 for income support.
    Originally posted by bill rogers
    Good call no pun intended but I'll take the credit.

    2. But I had written that when I completed the IS10 for ESA I had requested that that form be treated as a claim for SDP arrears for both ESA and IS, thus ESA or the handling department should have sent to both departments. But nevertheless since he has not heard anything pertaining to his arrears then I am following advice and claiming IS10 arrears for IS again.
    It does not work like that, you cannot claim it for 2 different benefits on 1 form, there has to be 1 form per address per benefit. The form you sent to ESA will be dealt with by ESA and will remain "ESA property" so to speak.

    One form required for IS
    Two forms required for ESA however, getting a positive result on IS to the end of the claim in 2010, should mean that ESA will then apply that rate of benefit onto ESA from 2010...so no need for second form on ESA.



    3. I've cut the letters down to three letters/docs, one is subject access request filled in SANTA01 other letter was appeal to decision for ESA on basis that it does not state anything about arrears. (since you have 1 month to appeal) last letter complaint to DWP since ESA/IS have not been in contact and no updates. Also sent DWP copy of subject access request.
    The last letter = waste of time. ESA has awarded SDP and sent a letter telling him of new award rates. You disagree with no backdating, ok, you phone ask why not backdated..you have not done this. i.e. you have not asked to speak to the decision maker for a verbal explanation, you have right for man recon, ok, but you have no cause for a complaint..... The DWP is not going to write to everyone to give them a personalised service, the DWP has decisions, when decision made and claim award is changed ..standard generic computer generated letter goes out (you got this letter) DWP has done all it is required to do....letters say "if you want to know more call us."

    will keep you updated. when IS10 form is received for IS will complete and send signed for. and keep a copy.
    Indeed.


    *Ok so it was a typo 09 Jan 2010
    Last edited by epitome; 01-02-2018 at 7:30 PM.
    • bill rogers
    • By bill rogers 1st Feb 18, 9:48 PM
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    bill rogers
    up and down round and round we go
    upside down, boy you turn me...inside out and round and round...

    So on the basis of what you wrote, I then should call IS again and ask for another form and also call ESA and ask them for another form to claim for previous address, not that ESA paid him for his current address for that matter!

    Also, okay I get your point about calling, but in reality, the DWP are very rude, and unhelpful and to some extent I disagree that one needs to keep chasing on phone. I've put the arrears claim in and it's up to the DWP to sort it out and let the claimant know the outcome either way... Letters are more powerful because there is a copy anyone can read and moreover if an appeal occurs easy to submit as evidence whereas phone calls are all wishy-washy.

    I had called TWICE after he had made the claim for SDP and the arrears, but the DWP staff didn't seem to know anything. Letters therefore will move things forward. In the end, DWP will have to answer, will have to account for why they had not answered phone call questions, why they had not called back, why they had not kept the claimant in the loop.

    The DWP system is in a mess because of how it's structured so that forms / applications / letters are not processed as fast as they should be.

    I still believe that the DWP's mind-set is, 'oh well we are paying SDP now and we hope he'll forget about any arrears we owe and not get in contact with us about it.' / This is why I have appealed within 1 month in writing as the ESA letter reads. So I hope readers will understand my mind-set, I'm trying to do things by the book so to speak without getting the run around on the 1 hour waiting time for a call to be answered only to get no where!

    Last edited by bill rogers; 01-02-2018 at 10:17 PM.
    • bill rogers
    • By bill rogers 1st Feb 18, 9:57 PM
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    bill rogers
    He just wants to know from the DWP

    how long will it take them to make a decision.

    will he get no arrears of SDP, will he get 4 weeks from when I had made a claim for him on the phone, will he get 3 years, 7 years or maybe the full 12 ish years. We don't get any information when calling, they don't call back, they are not clear about what forms you need, if he needs 4 IS10s then why didn't they say this so that I could have asked for him sooner.

    The whole DWP system is screwed up so that mentally ill people suffer and those helping them end up ill.

    He wants to know because having lacked funds for 12 years 60 ish a week his thousands in debt, having had borrowed to pay for his extra care needs. If he could receive the arrears he could pay off his debts and begin to structure his life with the new SDP award. I've already noticed an improvement in his mood now that he has this extra 62 a week, at least he doesn't have to worry about paying back the loan sharks their high interest there've been charging him for years.
    • bill rogers
    • By bill rogers 1st Feb 18, 10:02 PM
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    bill rogers
    Good call no pun intended but I'll take the credit.


    *Ok so it was a typo 09 Jan 2010
    Originally posted by epitome

    no, no typo, the 9th JAN 2018 this date he received SDP from or they paid from, but still no arrears. the mistake I made was to write 10th jan 2018 but the letter states they are paying SDP from 9th Jan 2018.

    I'm going to give you the biggest credit if I can get this case out of my life once and for all. hopefully I'll get treated with a box of assorted chocolates. I'll save you some of the nice ones.
    • t4tremendous
    • By t4tremendous 1st Feb 18, 11:46 PM
    • 4 Posts
    • 2 Thanks
    t4tremendous
    .

    It is never automatic,
    Originally posted by epitome
    wow you have a great depth of knowledge on this subject

    i'd love to pick your brains about the questions i'm going to ask when i can post my own thread, seems to be a glitch whereby i cannot post new threads or comment on threads without quoting

    i was on dla for 6 years before it changed to pip

    for the majority of that time i was on the two lower rates

    but in 2015 after they sent me out a form to re-do my dla claim i was awarded the middle rate of care

    to coincide with this a couple of months before i was moved to support group esa

    i was happy about this, and very happy about the bump in dla

    so i was shocked when i got a letter through the door a few weeks later saying as i was on esa support group, dla middle or higher component i could be eligible for sdp

    i'd never heard of it, they asked me to fill out the form provided

    it wasn't a form tbh i couldnt believe it, it was a single page with 3 questions on it, am i in esa support group - yes. do i get middle or higher rate of dla care component - yes. do i live alone - yes.

    i ticked yes to all three boxes, and sent of the form

    if i wasn't already pleased enough about being moved to the support part of esa, then being awarded the middle part of dla care, i was elated a few weeks later when they sent back a letter saying thankyou for ticking those 3 boxes you do in fact qualify for an extra 60 odd or whatever it was

    with the esa support group increase, the dla care component increase and now this i think i was about 125 a week better off all of a sudden

    and the sdp i would've had no idea about if they hadn't sent me that form out when i moved up to the middle rate of dla care, i'm not sure what but something must've triggered them sending me out that form saying they think i'm entitled to it (and me very quickly seeing what the 3 questions were and that i clearly was)

    it seemed a bit automatic like i was now on a certain level of dla and that had triggered them sending this info and form, although i struggle to call the single piece of paper with 3 questions on it a form

    i'm glad they did or until this day i wouldn't even know the benefit existed and had never heard of it prior

    maybe they have different systems these days that generate these forms being sent out when they think someone meets a certain criteria?
    • epitome
    • By epitome 2nd Feb 18, 7:54 PM
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    epitome
    no, no typo, the 9th JAN 2018 this date he received SDP from or they paid from, but still no arrears. the mistake I made was to write 10th jan 2018 but the letter states they are paying SDP from 9th Jan 2018.
    Originally posted by bill rogers
    Bill, read your post number #22
    "Also another point to note, when the man I'm helping was awarded SDP, 9th Jan 2010"
    This was the typo.

    I'm going to give you the biggest credit if I can get this case out of my life once and for all. hopefully I'll get treated with a box of assorted chocolates. I'll save you some of the nice ones.
    Thank you, I do like chocolates
    • epitome
    • By epitome 2nd Feb 18, 8:06 PM
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    epitome
    upside down, boy you turn me...inside out and round and round...

    So on the basis of what you wrote, I then should call IS again and ask for another form and also call ESA and ask them for another form to claim for previous address, not that ESA paid him for his current address for that matter!
    Originally posted by bill rogers
    No, on IS he was only at a single address from 2004 - 2010 so he will only need 1 form for IS.

    On ESA he had 2 addresses so will require 2 forms...however, I would wait until you have spoken to the ESA Decision maker.

    Also if IS awards SDP...you can then ask for the ESA to be ammended from the start of ESA 2010, due to the fact that the IS award has been chnaged to include SDP.

    Also, okay I get your point about calling, but in reality, the DWP are very rude, and unhelpful and to some extent I disagree that one needs to keep chasing on phone. I've put the arrears claim in and it's up to the DWP to sort it out and let the claimant know the outcome either way... Letters are more powerful because there is a copy anyone can read and moreover if an appeal occurs easy to submit as evidence whereas phone calls are all wishy-washy.
    If there is an appeal, the last thing you will need is copies of the letters you wrote asking for SDP. It's not great to have letters ignored and the only way to get anything done is by phoning....but at least if you do phone and you know what to say...you will get things done. It's just the way it is in a large government department.
    • epitome
    • By epitome 2nd Feb 18, 8:17 PM
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    epitome
    He just wants to know from the DWP

    how long will it take them to make a decision.

    will he get no arrears of SDP, will he get 4 weeks from when I had made a claim for him on the phone, will he get 3 years, 7 years or maybe the full 12 ish years. We don't get any information when calling, they don't call back, they are not clear about what forms you need, if he needs 4 IS10s then why didn't they say this so that I could have asked for him sooner.

    The whole DWP system is screwed up so that mentally ill people suffer and those helping them end up ill.

    He wants to know because having lacked funds for 12 years 60 ish a week his thousands in debt, having had borrowed to pay for his extra care needs. If he could receive the arrears he could pay off his debts and begin to structure his life with the new SDP award. I've already noticed an improvement in his mood now that he has this extra 62 a week, at least he doesn't have to worry about paying back the loan sharks their high interest there've been charging him for years.
    Originally posted by bill rogers
    I expect this will end very good for him over 10,000 possibly double that.

    You did not get your phonecall from ESA, need to phone ESA ask for

    A Verbal Explanation callback escalation request because they did not phone you back the last time you called.
    • epitome
    • By epitome 2nd Feb 18, 8:32 PM
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    epitome
    I was on DLA for 6 years before it changed to PIP

    in 2015 I was awarded the middle rate of care

    I could be eligible for SDP

    I'd never heard of it, they asked me to fill out the form provided

    i ticked yes to all three boxes, and sent of the form

    they sent back a letter saying thankyou for ticking those 3 boxes you do in fact qualify for an extra 60 odd or whatever it was

    maybe they have different systems these days that generate these forms being sent out when they think someone meets a certain criteria?
    Originally posted by t4tremendous
    Are you satisfied that your SDP was backdated to 2015 DLA middle rate care award date?

    When I said it is not automatic, I mean the ESA computer does not award it automatically. The ESA computer does award EDP automatically, but not SDP.

    SDP requires either human intervention -with no form being sent. The human updates the ESA award manually to include SDP.

    or human intervention, sending a form and waiting for it to be returned, and then the human updates the award manually.

    The sending of a form from ESA always requires a human to notice it could be eligible and post the form.

    The sending of a form from DLA (as far as I know) used to be automatic as part of the award letter when the DLA group changed. I don't know if they still do that automatically when PIP is awarded.
    Last edited by epitome; 02-02-2018 at 8:34 PM.
    • batg
    • By batg 2nd Feb 18, 11:20 PM
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    batg
    this isn't andy/flo again is it?sounds very familiar...........
    • bill rogers
    • By bill rogers 6th Feb 18, 2:47 PM
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    bill rogers
    auto or not
    I think you're correct I think it is automatic.

    But in the case of the man I'm helping SDP had not been applied to his claim for IS or ESA when all along he'd been on DLA at middle rate care.

    And still, despite all my attempts calling them and writing to them they have only applied SDP for him from Jan 2018 and have not uttered a word officially about arrears from about 2004/5
    • bill rogers
    • By bill rogers 6th Feb 18, 2:54 PM
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    bill rogers
    hope so but having doubts
    I expect this will end very good for him over 10,000 possibly double that.

    You did not get your phonecall from ESA, need to phone ESA ask for

    A Verbal Explanation callback escalation request because they did not phone you back the last time you called.
    Originally posted by epitome
    Dispite all my attempts he hasn't heard anything from DWP, even though I've now posted SAR and posted complaint letter (and mentioned prevoius complaint letter and phone calls and no phone call back) and have appealed SDP on bsais no arreras awarded, he hasn't even received a reply!

    I just do not understand how DWP can not communicate about this case given the resources they have.
    • bill rogers
    • By bill rogers 17th Feb 18, 1:42 AM
    • 21 Posts
    • 0 Thanks
    bill rogers
    no call back
    I expect this will end very good for him over 10,000 possibly double that.

    You did not get your phonecall from ESA, need to phone ESA ask for

    A Verbal Explanation callback escalation request because they did not phone you back the last time you called.
    Originally posted by epitome
    I called them again, man from DWP said will send email asking them to call me back. They did not call back. So when you write ask them for a call back to explain it's one thing to write this, however in reality it does not always work as I have proved. The ill man I'm helping is still waiting for a letter, for the arrears, has not heard anything. And has not received any reply as a result of all the letters I had written!

    Is no news, good news?

    What are the DWP up to on this case? This is a crazy situation. They have not said they will not pay, have not said they will pay but there is a delay or whatever, just no information from them at all. Maybe the people who answer the call know things but don't let on...

    I's all guesswork at the moment, though we do know he has been entitled to the SDP for all this time, but now he has claimed the arrears, the DWP have gone silent on his arrears claim!

    I filled in another IS10 and sent off to IS to cover his previous address, and up to when his claim transferred from IS to ESA. still no news about this either.

    What should his next move me?
    • bill rogers
    • By bill rogers 4th Mar 18, 7:59 AM
    • 21 Posts
    • 0 Thanks
    bill rogers
    update
    thought I'd provide the forum readers with an update.

    1. I've leant a lot helping the man I'm helping when it comes to the DWP. Firstly, they full well know what is going on. They try to avoid the issue, try not to pay, do not address it this is why they do not provide info when you finally get through to them. And some of them are really very rude too by the way. Listen Number 1. Never ever bother calling. ALWAYS ALWAYS ALWAYS "WRITE" no matter what anyone says. When you write there is a record. If you call there is no record and even if you record convo, you have a record , but from there side they have their notes which might not reflect your call. Thus by writing you are getting your point accross on your DWP record or the person you are helping, on thier record.
    2. After getting NOWHERE via phone, after calling counless times, I wrote a number of letters and made a Subject Access Request. Finally this got through. The man I'm assiting got a pay out of over 18k. But has not received the full amount,
    3. DWP asked him to RPOVE, yeah get this PROVE that he had been receiving DLA middle rate from 2004 or thereabouts. The thing is, if it were an OVERPAYMENT they would be right on to him. BUT because it's an UNDERPAYMENT he has to prove it! How one sided is this?
    4. SAR came through, found info dating back to 2004 proving he has been receiving DLR Middle rate since 2004. That's the good news. So I'll have to write back. It was not the full data -- could have gone back more -- and was not the Brex I had asked for, was CIS but nevertheless there is a lot of evidence. Since bank statments only go back 6 years or so and the DWP have pad from from april 2012 so they plucked this date out of the air. basicly paid over 5 years SDP. why they had not paid him from 2004 still not clear, they are keeping hash hash on it. Wrote is not happy complain further higher up in the chain.
    5. I'll write to them again and ask them to look into it before going higher up in the hash hash train chain. They full well know he has been entitled to SDP since 2004 for the most part, some 13 years but have only paid less than half. They basicly owe approx. 20k to 23k more.
    6. Thus almost half good new i guess. I have advised the man I'm helping to pay off his debts since he has a lot of debts. Forexample he bought a cokker on crdet. Cokker was like 1k but over direct debts will end up paying 4k, has other similar debts....what a mess. all because the DWP had not been paying the correct money to him over the years. past and curent debts will eat away most of the full arreras.
    7. during the request for arreras they sent him a PIP letter and now a form! Little bit of vindictivness I think. They might be thinking, get him knocked off of middle rate or whatever it is on PIP and he can say goodbye to his SDP. I've leant that the DWP staff are nasty people. Horrible hobbile people. They only care about themselves, what they can get out of the stealing from claimants monies over the years. That's the way I feel. More letters have to be sent even though they full well know they should have paid the full amount.
    • Lioness Twinkletoes
    • By Lioness Twinkletoes 4th Mar 18, 9:59 AM
    • 1,284 Posts
    • 4,600 Thanks
    Lioness Twinkletoes
    thought I'd provide the forum readers with an update.

    1. I've leant a lot helping the man I'm helping when it comes to the DWP. Firstly, they full well know what is going on. They try to avoid the issue, try not to pay, do not address it this is why they do not provide info when you finally get through to them. And some of them are really very rude too by the way. Listen Number 1. Never ever bother calling. ALWAYS ALWAYS ALWAYS "WRITE" no matter what anyone says. When you write there is a record. If you call there is no record and even if you record convo, you have a record , but from there side they have their notes which might not reflect your call. Thus by writing you are getting your point accross on your DWP record or the person you are helping, on thier record.
    2. After getting NOWHERE via phone, after calling counless times, I wrote a number of letters and made a Subject Access Request. Finally this got through. The man I'm assiting got a pay out of over 18k. But has not received the full amount,
    3. DWP asked him to RPOVE, yeah get this PROVE that he had been receiving DLA middle rate from 2004 or thereabouts. The thing is, if it were an OVERPAYMENT they would be right on to him. BUT because it's an UNDERPAYMENT he has to prove it! How one sided is this?
    4. SAR came through, found info dating back to 2004 proving he has been receiving DLR Middle rate since 2004. That's the good news. So I'll have to write back. It was not the full data -- could have gone back more -- and was not the Brex I had asked for, was CIS but nevertheless there is a lot of evidence. Since bank statments only go back 6 years or so and the DWP have pad from from april 2012 so they plucked this date out of the air. basicly paid over 5 years SDP. why they had not paid him from 2004 still not clear, they are keeping hash hash on it. Wrote is not happy complain further higher up in the chain.
    5. I'll write to them again and ask them to look into it before going higher up in the hash hash train chain. They full well know he has been entitled to SDP since 2004 for the most part, some 13 years but have only paid less than half. They basicly owe approx. 20k to 23k more.
    6. Thus almost half good new i guess. I have advised the man I'm helping to pay off his debts since he has a lot of debts. Forexample he bought a cokker on crdet. Cokker was like 1k but over direct debts will end up paying 4k, has other similar debts....what a mess. all because the DWP had not been paying the correct money to him over the years. past and curent debts will eat away most of the full arreras.
    7. during the request for arreras they sent him a PIP letter and now a form! Little bit of vindictivness I think. They might be thinking, get him knocked off of middle rate or whatever it is on PIP and he can say goodbye to his SDP. I've leant that the DWP staff are nasty people. Horrible hobbile people. They only care about themselves, what they can get out of the stealing from claimants monies over the years. That's the way I feel. More letters have to be sent even though they full well know they should have paid the full amount.
    Originally posted by bill rogers
    This doesn't read like it's been written by the same person.
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