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  • FIRST POST
    • MSE Stephen B
    • By MSE Stephen B 19th Jan 18, 1:45 PM
    • 51Posts
    • 12Thanks
    MSE Stephen B
    Economy Seven Energy reviews: Give your feedback
    • #1
    • 19th Jan 18, 1:45 PM
    Economy Seven Energy reviews: Give your feedback 19th Jan 18 at 1:45 PM
    This is a feedback thread on energy supplier

    Economy Seven Energy

    Please share your experience with other MoneySavers. Click reply to take part
    • Did you switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Click reply below to discuss. If you havenít already, join the forum to reply.
Page 6
    • olympusmegavolt
    • By olympusmegavolt 17th Dec 18, 6:47 AM
    • 25 Posts
    • 14 Thanks
    olympusmegavolt
    It is only pence, but really it is a matter of ethics; in my case it is £0.53/Annum
    Multiply that by the number of customers with imperial calibrated meters however,and you end up with a few grand of free cash.

    I also have the same a and b tariffs, but I shall be rid of them in a few days time (hopefully)
    • WhyohWhy
    • By WhyohWhy 19th Dec 18, 10:18 AM
    • 12 Posts
    • 2 Thanks
    WhyohWhy
    Informative email from them this morning. I had already decided not to jump ship anyway as they are so much cheaper for me than anyone else but this gives me some reassurance that they are taking the feedback responsibly. I'm also pleased to note they won't charge if you cancel your DD when your account is in credit as this is a way of keeping on top of the excessive DDs they have put in place for a lot of people.
    • Dane1980
    • By Dane1980 19th Dec 18, 11:24 AM
    • 10 Posts
    • 1 Thanks
    Dane1980
    I commenced a switch last night after they instructed me that my DD would be increasing to £103 a month from end of December despite me providing 2 years of monthly reading showing that my monthly usage was around £55 during the winter months (based on most recent E7E tariff).

    Not left with much option given they havent responded my my emails over the past 2 weeks highlighting that I would be switching and cancelling my DD if they werent prepared to abide by the previous agreed amounts of £83 (w) and £36 (s).

    I could get over the different amounts to cover winter and summer usage - thats fine, even the increase in variable rate as it was still cheap, but to impose nearly double the amount on my DD is too much so Ive now opted for the security of a fixed rate with another supplier
    • olympusmegavolt
    • By olympusmegavolt 24th Dec 18, 9:14 AM
    • 25 Posts
    • 14 Thanks
    olympusmegavolt
    Hate to say this, but in your example they're pretty much correct !

    1 inch is exactly 2.54mm. That gives a conversion ratio of 2.8316846592, which makes your consumption 212.37634944 cubic metres. Or 212.4 to four significant figures...
    Originally posted by Gerry1
    Just a light-hearted comment for the festive season Gerry1;

    I am guessing that you must live in Lilliput where one inch is 2.54 mm.
    Here in Engand it is 25.4

    I've enjoyed your posts, keep up the good work,
    Happy New Year
    Last edited by olympusmegavolt; 25-12-2018 at 8:48 PM. Reason: addition
    • WhyohWhy
    • By WhyohWhy 28th Dec 18, 5:03 PM
    • 12 Posts
    • 2 Thanks
    WhyohWhy
    Glad to see they've ditched their seasonal DDs. At least the company seem to be responding to customers unlike some of the others in the market. I think they are right in saying they can see seasonal DDs being the norm in the future.
    • itm2
    • By itm2 8th Jan 19, 4:29 PM
    • 773 Posts
    • 165 Thanks
    itm2
    Website no longer exists?
    I've just tried to access the website at:
    www.economysevenenergy.co.uk (as per the last email that I received from them) and it takes me to a placeholder page. Have they gone under?
    • wavelets
    • By wavelets 8th Jan 19, 4:31 PM
    • 1,162 Posts
    • 487 Thanks
    wavelets
    I've just tried to access the website at:
    www.economysevenenergy.co.uk (as per the last email that I received from them) and it takes me to a placeholder page. Have they gone under?
    Originally posted by itm2
    This is their website address

    https://www.economyseven.co.uk/

    This was mentioned as early as post#4 of this thread
    Last edited by wavelets; 08-01-2019 at 4:34 PM.
    • itm2
    • By itm2 8th Jan 19, 4:44 PM
    • 773 Posts
    • 165 Thanks
    itm2
    This is their website address

    https://www.economyseven.co.uk/

    This was mentioned as early as post#4 of this thread
    Originally posted by wavelets
    Thanks. I've sent them an email to let them know not to send bogus links out in the future.
    • thefsg
    • By thefsg 9th Jan 19, 5:08 PM
    • 6 Posts
    • 1 Thanks
    thefsg
    Economy Energy gone bust
    They stopped trading yesterday. As a new poster I'm not allowed to put in a URL (even an MSE one). But search for "Economy Energy going bust" or similar in Google (or similar) and you'll see the news from 8th January 2019.
    Last edited by thefsg; 09-01-2019 at 5:09 PM. Reason: wrong date
    • Mister G
    • By Mister G 9th Jan 19, 5:20 PM
    • 986 Posts
    • 583 Thanks
    Mister G
    They stopped trading yesterday. As a new poster I'm not allowed to put in a URL (even an MSE one). But search for "Economy Energy going bust" or similar in Google (or similar) and you'll see the news from 8th January 2019.
    Originally posted by thefsg
    This thread is about Economy Seven Energy NOT Economy Energy.
    • wavelets
    • By wavelets 9th Jan 19, 5:43 PM
    • 1,162 Posts
    • 487 Thanks
    wavelets
    This thread is about Economy Seven Energy NOT Economy Energy.
    Originally posted by Mister G
    What's even more confusing is that I would have thought the poster would have known that, as the poster has already previously posted twice in the feedback thread for Economy Seven Energy ... and appaers to be a customer since February 2018.
    https://forums.moneysavingexpert.com/showthread.php?p=74693915#post74693915

    Or were they really a customer of Economy Energy???
    • Gerry1
    • By Gerry1 12th Jan 19, 11:40 PM
    • 25 Posts
    • 29 Thanks
    Gerry1
    Beware false E7 "quotations" from British Gas !
    Just a light-hearted comment for the festive season Gerry1;

    I am guessing that you must live in Lilliput where one inch is 2.54 mm.
    Here in Engand it is 25.4

    I've enjoyed your posts, keep up the good work,
    Happy New Year
    Originally posted by olympusmegavolt
    Whoops - I'm an inchipede !

    A reminder to everyone trying to compare E7 tariffs: Beware deliberately false quotations if you get them directly from websites such as British Gas / Sainsburys, Places for People Energy and many others.

    Honest companies ask you to input your Night and Day readings separately; that's the only way that they can give an accurate quotation. But these dodgy companies cheat (as did Iresa, One Select etc) by asking only for the total consumption, and then choosing to make a completely arbitrary and unjustified assumption about the Night percentage, perhaps 55% but sometimes as absurdly high as 70%.

    The result is that they'll win your business by deception if your night usage is low. So don't believe their lies, do the sums yourself and see just how much more you'd end up paying.

    Ofgem CEO {Edited by Forum Team} has known about this {Edited by Forum Team} for more than two years but has done nothing to stop it.
    Last edited by MSE Tine; 14-01-2019 at 12:05 PM. Reason: {Edited by Forum Team}
    • bbinvest
    • By bbinvest 16th Jan 19, 10:55 PM
    • 2 Posts
    • 2 Thanks
    bbinvest
    Beware!
    Economy Seven Energy - BEWARE!

    I moved to them in July, but after building up a credit balance over the summer, was unhappy to have my DDs hiked for the winter. I emailed but never got a proper response, so moved supplier. Due to my credit balance, I cancelled my DD through Santander at the end of November. I got an email from Eco7 on 4th Dec telling me I'd cancelled my DD. I emailed back to say I was moving supplier, that my switch date was 21.12.18 and that I had an adequate credit balance to cover my remaining usage.

    My switch took place on 21.12.18 and my new supplier took my first month's payment on that date. Economy Seven Energy say in their FAQ that following a switch they will refund any credit balance.

    Did they?

    No, they re-instated my DD and took £87 from my Santander a/c on 11 Jan 2019, and have raised a bill on 10 Jan 2019 which shows actual readings and usage up to my switch date, and then estimated usage from that date to 10 Jan. Crooks!

    I will be ringing them in the morning, and have emailed Santander asking for an explanation of how a DD can be collected over a month after I cancelled it, and asking for a full and immediate refund under the DD guarantee.
    • nharrild
    • By nharrild 27th Jan 19, 9:39 PM
    • 2 Posts
    • 0 Thanks
    nharrild
    Avoid
    Switched to Eco 7 via MSE as prices were good, package was confirmed as FIXED D/D, 2 weeks later they confirmed set up as VARIABLE D/D, all requests to stay on fixed ignored, cannot contact by phone or email, eventually switched out to other supplier
    • Benjimoron
    • By Benjimoron 4th Feb 19, 2:13 PM
    • 13 Posts
    • 0 Thanks
    Benjimoron
    Hi all,

    I joined Economy Seven Energy about 2 months ago. I have noticed that the price has gone up since but I haven't received any notification. I've received a reply from them just now to say that it was emailed to me, I have asked for a forwarded copy to somewhat verify this. Have they increased the prices but not actually notified their customers? What prices do you think you should be charged at present?
    • wavelets
    • By wavelets 4th Feb 19, 2:33 PM
    • 1,162 Posts
    • 487 Thanks
    wavelets
    Hi all,

    I joined Economy Seven Energy about 2 months ago. I have noticed that the price has gone up since but I haven't received any notification. I've received a reply from them just now to say that it was emailed to me, I have asked for a forwarded copy to somewhat verify this. Have they increased the prices but not actually notified their customers? What prices do you think you should be charged at present?
    Originally posted by Benjimoron
    Check your spam box
    There was a price change effective the beginning of January.
    • Benjimoron
    • By Benjimoron 4th Feb 19, 2:45 PM
    • 13 Posts
    • 0 Thanks
    Benjimoron
    Thanks, I checked spam box and did a search etc. It definitely isn't there and never has been. It looks as though maybe I joined at just the right time where my account didn't get loaded on to the system until after the email had been produced or something like that.

    It seems though the majority did get their email and mine was missed out somehow, which is why I'd like to see their forwarded copy, as I don't believe they can produce one genuinely.
    • ecclebrick
    • By ecclebrick 5th Feb 19, 7:21 AM
    • 19 Posts
    • 4 Thanks
    ecclebrick
    Mistakes .. yes .. but getting better !
    I have been with E7E since April 2018, and as with all companies they have increased their prices. It always annoys when any company does this, however it has to be compared to what other companies are doing before we complain.
    Yes the DD debacle was a huge mistake, and adjustments should have been made individually, and cautiously, not as it happened, However I rode out the storm which followed, eventually getting answers to all my emails, and we are now getting back to normal service.
    I feel they are still one of the cheapest, and I am happy at the moment giving them a chance to get back to where we were at nine months ago.
    • wavelets
    • By wavelets 5th Feb 19, 11:00 AM
    • 1,162 Posts
    • 487 Thanks
    wavelets
    Thanks, I checked spam box and did a search etc. It definitely isn't there and never has been. It looks as though maybe I joined at just the right time where my account didn't get loaded on to the system until after the email had been produced or something like that.

    It seems though the majority did get their email and mine was missed out somehow, which is why I'd like to see their forwarded copy, as I don't believe they can produce one genuinely.
    Originally posted by Benjimoron
    Check they have the correct email address for you.
    When they resend it, it would go to the same, possibly incorrect, email address unless you tell them otherwise.

    Unlikely they would have singled you out not to receive the mass emailing they sent to all other affected customers.
    • Benjimoron
    • By Benjimoron 5th Feb 19, 7:08 PM
    • 13 Posts
    • 0 Thanks
    Benjimoron
    I have the various welcome emails, the emails saying they're not going to change to the winter DD collection anymore and their reply from my complaint so they've got my correct email address and their emails have all arrived in the inbox, none have gone to spam. I realise they won't have singled me out, but I think due to the time I signed up my address probably wasn't added to the list in time or something like that.

    I have asked them to forward me the email that they sent me, they have so far failed to do so.
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