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    • Neil 0303
    • By Neil 0303 18th Jan 18, 8:48 PM
    • 4Posts
    • 0Thanks
    Neil 0303
    Hard Footprint credit searches mistakenly left on my profile
    • #1
    • 18th Jan 18, 8:48 PM
    Hard Footprint credit searches mistakenly left on my profile 18th Jan 18 at 8:48 PM
    Today a received a letter from Dollar UK stating that they had mistakenly left hard footprint searches on my credit profile. For this inconvenience they have offered me £75.
    I would like to know if this is legitimate (I don't want to hand my bank details over to anyone without being sure) and if so is £75 the going rate.
    Thanks in advance
Page 2
    • nic_c
    • By nic_c 21st Jan 18, 6:09 PM
    • 1,527 Posts
    • 835 Thanks
    nic_c
    The sueme culture of the world today
    Originally posted by rjwr
    Maybe, but often these companies will use your credit file as an excuse to charge you a higher APR.

    The only thing I see with thing to get more is proving that it had a detrimental effect, e.g. you applied for a mortgage and had to have a higher APR.
    • cjmillsnun
    • By cjmillsnun 21st Jan 18, 6:22 PM
    • 602 Posts
    • 734 Thanks
    cjmillsnun
    No, my advice is from personal experience only. I am not qualified to give financial advice. But , if a company has willingly offered you £75 before you have even uttered a word, then I would say they are trying to prevent bigger claims .
    Originally posted by houdini1976
    But these are for hard searches. If you didn't apply for credit within 6 months of these, your loss is zero, therefore £75 is a bonus.
    • TheBanker
    • By TheBanker 22nd Jan 18, 6:40 AM
    • 618 Posts
    • 1,562 Thanks
    TheBanker
    Again, this is only a suspicion, but I would imagine they are offering a nominal compensation fee (£75) and in doing so are asking customers to sign to say they will not take further action against the higher losses.
    Originally posted by Blue26
    I think if you want to make a complaint, you would have to prove that you had suffered by more than £75. So you would need proof that:
    1) You applied for other credit during the period in question
    2) As a result of these searches, the application was either declined or approved at a higher rate than it would otherwise have been.

    Proving (2) is going to be virtually impossible since the other lender won't disclose how their scoring system works. Remember that if you had active Payday Loans, these would be reported on your credit file anyway, so in these circumstances it is unlikely that a few additional searches have done much harm.

    Of course, once you reject their offer of £75, they are obliged to investigate. But if their investigation concludes that you have not suffered any actual loss, they are not obliged to pay you £75.

    I think the £75 is their way of minimising their costs since carrying out individual assessments would be far more costly, even if the conclusion was nobody had lost out and therefore no compensation at all needed to be paid.
    Make £10 a day challenge: Jan-18: £330 / £400
    • Paul Woods
    • By Paul Woods 26th Jan 18, 3:02 PM
    • 1 Posts
    • 0 Thanks
    Paul Woods
    My wife got a similar letter. When I chatted with the Police Action Fraud helpline their advice was not to give them any bank details but to ask them to send a cheque made out in her name, as there was a possibility that the letter had come from a scammer (especailly as the PO Box they wanted you to reply to was completely different from the address given on their letter. Even if its not a scam, they apparently charge interest rates of around 2500% p.a. so they are sharks! Beware!!!!
    • Blue26
    • By Blue26 2nd Feb 18, 9:07 AM
    • 4 Posts
    • 1 Thanks
    Blue26
    £75 Received
    My wife got a similar letter. When I chatted with the Police Action Fraud helpline their advice was not to give them any bank details but to ask them to send a cheque made out in her name, as there was a possibility that the letter had come from a scammer (especailly as the PO Box they wanted you to reply to was completely different from the address given on their letter. Even if its not a scam, they apparently charge interest rates of around 2500% p.a. so they are sharks! Beware!!!!
    Originally posted by Paul Woods

    This post had me a little worried, however, I took the advise of others in this thread and gave the details of a savings account rather than my current account and the £75 was credited within 5 working days (the letter states within 10 so I suspect it may take longer for others).
    • eleda3
    • By eleda3 6th Feb 18, 2:04 PM
    • 1 Posts
    • 0 Thanks
    eleda3
    I've also received this letter, but I've had no dealings with Dollar UK or any of their companies. I've spoken with Citizens Advice, the FCA and Dollar UK themselves and am getting nowhere. The FCA have confirmed it is a legitimate letter at least.

    Dollar UK were quite unhelpful on the phone, telling me they don't know where my details would have come from. They suggested third-party websites e.g. comparison sites, but credit-wise I've only applied for two credit cards in my life, no loans, much less payday loans, so I don't see how this can be. Of course they won't tell me more than this or suggest that they've somehow misused my information.

    I don't know if I should take it further as I believe they shouldn't have had my information in the first place.
    • Hinge123
    • By Hinge123 9th Feb 18, 11:40 AM
    • 4 Posts
    • 0 Thanks
    Hinge123
    I too also received this letter
    Has anyone rejected the offer? Is so what happened? Thanks
    • zx81
    • By zx81 9th Feb 18, 11:47 AM
    • 17,284 Posts
    • 18,395 Thanks
    zx81
    They would have £75 less in their bank account.
    • Hinge123
    • By Hinge123 9th Feb 18, 12:28 PM
    • 4 Posts
    • 0 Thanks
    Hinge123
    Seems to be a legit letter
    • Mixin1269
    • By Mixin1269 9th Feb 18, 7:44 PM
    • 2 Posts
    • 2 Thanks
    Mixin1269
    Bank details
    I work in financial services and i can 100 percent confirm this is genuine. And also just a quick note for reference on all the people saying account number and sort code is enough to scam you. I can assure you it's not. A name . Account number and sort code will only give enough access to deposit funds. And tbh most banks now won't allow that either with that info. It's a myth that funds can be extracted purely on them details.
    • sourcrates
    • By sourcrates 19th Feb 18, 5:44 PM
    • 14,356 Posts
    • 13,544 Thanks
    sourcrates
    If you all had asked on the DFW forum, payday loan refunds have been going on for the last 2/3 years, its nothing new.

    This particular company are only offering you compensation for leaving a credit footprint, this has nothing to do with the mis-selling of unafordable payday loans, and acceptance of their offer will not prejudice any other complaint you wish to make.

    If you have concerns, ring them, they are FCA regulated, so have to be truthful, and your bank details can only be used for one purpose, to put money into your account.

    Full guide to reclaiming interest and charges on payday loans for free, yourself, here :

    https://debtcamel.co.uk/payday-loan-refunds/
    I'm a Board Guide on the Debt-Free Wannabe, Credit File And Ratings, and
    Bankruptcy And Living With It, boards. "I volunteer to help get your forum questions answered and keep the forum running smoothly".
    Board guides are not moderators and don't read every post. If you spot an abusive or illegal post then please report it to forumteam@moneysavingexpert.com. Any views are mine and not the official line of MoneySavingExpert.com.

    For free debt advice, contact either : Stepchange, National Debtline, or, CAB.
    For Free Legal advice see : http://legalbeagles.info/
    • DanPan
    • By DanPan 21st Feb 18, 9:07 AM
    • 1 Posts
    • 0 Thanks
    DanPan
    I had the same letter a fortnight ago and sent it back with my details. It claims to have the refund sent within 10 calendar days. I'm still waiting.
    • Hopperhpool
    • By Hopperhpool 22nd Feb 18, 3:22 AM
    • 1 Posts
    • 0 Thanks
    Hopperhpool
    I too sent my form straight back off and still waiting for the money !!!129488;
    • houdini1976
    • By houdini1976 26th Feb 18, 8:40 PM
    • 17 Posts
    • 1 Thanks
    houdini1976
    I'm interested to know why Martin hasn't brought this issue up yet. If you applied for credit during the times stated in the Dollar UK letter and you were turned down, then surely customers have a right to go for ALOT more compensation? We could do with a template letter and an idea of how much can be claimed.
    • takman
    • By takman 26th Feb 18, 11:49 PM
    • 3,397 Posts
    • 2,998 Thanks
    takman
    I'm interested to know why Martin hasn't brought this issue up yet. If you applied for credit during the times stated in the Dollar UK letter and you were turned down, then surely customers have a right to go for ALOT more compensation? We could do with a template letter and an idea of how much can be claimed.
    Originally posted by houdini1976
    One hard search isn't going to have much effect on applying for credit unless you also have other issues on your credit report.

    So wipe those pound signs out your eyes and just be happy with the £75 you have been offered.

    If you were actually turned down for credit during that time then how would you know that it was due to these hard searches?. You obviously never check your credit reports otherwise you would have seem these incorrect searches at the time and made a complaint then. So I can't see what possible evidence you have for a higher amount of compensation?.


    I too recieved one of these letters today. I will not be accepting the £75 they are offerering . Those mistakes could have lost me much more money than £75 especially if I had to source a loan with a higher interest rate because of those mistakes on my credit rating. If they are offering you £75 then I would say they are expecting the real settlement to be much higher. Don't accept this offer is my advice .
    Originally posted by houdini1976
    I wouldn't take any financial advice from someone who needs a template letter to make a complaint!
    • LadyDee
    • By LadyDee 27th Feb 18, 10:13 AM
    • 2,942 Posts
    • 3,046 Thanks
    LadyDee
    If it is only hard searches that they are giving ‘compensation’ for then £75 is more than reasonable.

    I know this is old fashioned but I think I would be asking for a cheque.

    Sort code and account number are more than enough to screw you over with.
    Originally posted by cjmillsnun
    You've obviously never written a cheque - that has your signature too!
    • houdini1976
    • By houdini1976 1st Mar 18, 11:36 AM
    • 17 Posts
    • 1 Thanks
    houdini1976
    Sorry my friend you are wrong. I have just received a letter today stating " they have considered my response and are proposing a revised offer of ...." I'm not going to give you the figure but its alot more than £75 . Clearly i didn't need a template after all....

    • takman
    • By takman 1st Mar 18, 12:21 PM
    • 3,397 Posts
    • 2,998 Thanks
    takman
    Sorry my friend you are wrong. I have just received a letter today stating " they have considered my response and are proposing a revised offer of ...." I'm not going to give you the figure but its alot more than £75 . Clearly i didn't need a template after all....

    Originally posted by houdini1976
    So 3 days ago you didn't have a clue what to put in a letter or how much compensation you could get, you weren't even able to provide any examples of how this has negatively effected you and you didn't even know about it until the told you.

    But somehow you have managed to send them a letter/email, they have considered your letter and investigated it then written back to you in only 3 days offering a higher amount.

    Also coupled with the fact that you have given minimal details makes it seem like none of this ever happened. Surely if this really happened then you would have shared the amount you got and details of how you did it to "prove me wrong" and encourage other people to do the same.

    So i look forward to hearing more details about this seeing a copy of the letter uploaded (with personal details removed).

    But if you are able to do this don't celebrate your "success" too much. As if this is true this shows you have little grasp on your finances and must have been rejected for credit in the past or paid a higher rate. But never bothered to check your credit reports because you never found out about this until now. I can't imagine the money you have "lost" and overpaid over the years due to your limited grasp of your finances and credit report!.
    • houdini1976
    • By houdini1976 1st Mar 18, 12:36 PM
    • 17 Posts
    • 1 Thanks
    houdini1976
    Have a day off. You sound like a bitter and twisted old man. I will post the letter when i have completed negotiating with them.
    • Nataleyyox
    • By Nataleyyox 1st Mar 18, 3:44 PM
    • 1 Posts
    • 0 Thanks
    Nataleyyox
    Hey Houdini, if possible can you let me know how you got on please. I'm still waiting on them getting back to me as I declined their offer of £75. Thankyou x
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