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  • FIRST POST
    • scarletspy
    • By scarletspy 17th Jan 18, 3:10 PM
    • 16Posts
    • 3Thanks
    scarletspy
    Refusing to accept delivery from courier
    • #1
    • 17th Jan 18, 3:10 PM
    Refusing to accept delivery from courier 17th Jan 18 at 3:10 PM
    Hi

    I get a regular order from muscle food every 8 weeks. My recent order was supposed to be delivered today by DPD. I checked my tracking info and it said there was a delay in deliveries in my area. I've just received a text from muscle food telling me my order was held up in transit and would now be delivered on Friday 19th. There's absolutely no way the meat will still be good after sitting in a warehouse for 3 days and I don't see the point of accepting the order just to put it in the bin.

    So, if I refuse to accept delivery, will I be charged for a return? I emailed muscle food telling them I want a refund or an new order sent out but I haven't heard back from them yet.
Page 1
    • alanq
    • By alanq 17th Jan 18, 6:51 PM
    • 3,962 Posts
    • 2,566 Thanks
    alanq
    • #2
    • 17th Jan 18, 6:51 PM
    • #2
    • 17th Jan 18, 6:51 PM
    Box keeps food fresh for up to 48 hours. Order by 7am on Monday for delivery by Wednesday. So delivered before 7am Wednesday? Perhaps that is meant to be order by 7pm.

    http://www.musclefood.com/delivery-speed/
    Last edited by alanq; 17-01-2018 at 6:56 PM.
    • lewishardwick
    • By lewishardwick 17th Jan 18, 7:01 PM
    • 533 Posts
    • 664 Thanks
    lewishardwick
    • #3
    • 17th Jan 18, 7:01 PM
    • #3
    • 17th Jan 18, 7:01 PM
    Have you phoned them?

    I've had issues in the past with them and damaged goods. They refunded the problem items without issue. The boxes are OK for 48hrs, any longer I'd be refusing. But CALL THEM FIRST.
    • scarletspy
    • By scarletspy 17th Jan 18, 7:24 PM
    • 16 Posts
    • 3 Thanks
    scarletspy
    • #4
    • 17th Jan 18, 7:24 PM
    • #4
    • 17th Jan 18, 7:24 PM
    I had a look on their site in the contact us section but I can't find a phone number - it's just a email form. According to my tracking info the box was sent out at 9:30 last night (Tues) and is set to be delivered on Friday 6am and 10pm so even if it comes first thing Friday morning it'll be longer than 48 hours.
    • kingfisherblue
    • By kingfisherblue 18th Jan 18, 7:37 PM
    • 7,654 Posts
    • 16,620 Thanks
    kingfisherblue
    • #5
    • 18th Jan 18, 7:37 PM
    • #5
    • 18th Jan 18, 7:37 PM
    According to Google, the phone number is 0843 596 3551
    • Ian011
    • By Ian011 2nd Feb 18, 7:27 PM
    • 1,978 Posts
    • 1,155 Thanks
    Ian011
    • #6
    • 2nd Feb 18, 7:27 PM
    • #6
    • 2nd Feb 18, 7:27 PM
    According to Google, the phone number is 0843 596 ****
    Originally posted by kingfisherblue
    It is illegal to offer a premium rate 0843 number for after-sales enquiries and issues.

    In fact, the 0843 number is a premium rate "call connection service" scam. The call-forwarding number has been set up by a third-party and they make money from calls made to it.

    The website promoting the fake 0843 number can be reported to ASA as being misleading.

    See also:
    http://forums.moneysavingexpert.com/showthread.php?t=5639282
    Last edited by Ian011; 02-02-2018 at 7:31 PM.
    • JamesO
    • By JamesO 5th Feb 18, 11:47 AM
    • 353 Posts
    • 956 Thanks
    JamesO
    • #7
    • 5th Feb 18, 11:47 AM
    • #7
    • 5th Feb 18, 11:47 AM
    Telephone support isn't available, but the team can call you if required to solve an issue or answer a question.
    http://www.musclefood.com/contacts/

    I HAVE RECEIVED A FAULTY ITEM…

    We endeavour to ensure all our products arrive with you in pristine condition; however, we accept that on rare occasions, problems can occur.

    If you ever have a concern about any of the items in your delivery, simply contact our Customer Support Team by filling out the form at the bottom of this page and leaving a contact telephone number.

    A member of our Customer Support Team will get in touch with you as soon as possible to investigate the issue for you.
    http://www.musclefood.com/already-ordered/#anchor12
    ____________
    Blue Lives Matter
    • alanq
    • By alanq 11th Feb 18, 11:52 AM
    • 3,962 Posts
    • 2,566 Thanks
    alanq
    • #8
    • 11th Feb 18, 11:52 AM
    • #8
    • 11th Feb 18, 11:52 AM
    MuscleFood in the news.

    http://www.itv.com/news/2018-02-09/itv-news-learns-21-000-affected-by-new-meat-mislabelling-error-and-it-took-fsa-eight-days-to-contact-them/
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