Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • lorrdevl
    • By lorrdevl 15th Jan 18, 10:49 AM
    • 36Posts
    • 49Thanks
    lorrdevl
    Bulb energy
    • #1
    • 15th Jan 18, 10:49 AM
    Bulb energy 15th Jan 18 at 10:49 AM
    Hi everyone

    Has anyone switched to Bulb? I switched a short while ago, was told everything would be done by 1st Jan. They have taken my first payment. My previous supplier (EDF) say they have changed the electric but not the gas. I have emailed and been told they will take three days to get back to me. I have messaged them on Facebook but no response to that either. I am getting quite anxious that I have made a terrible mistake. I did it through the Energy Club but they can't monitor it. Can anyone help? I actually wish I'd just stayed with the last lot even though they put my payments up by 50 a month!.

    Thanks

    Lorraine
Page 1
    • footyguy
    • By footyguy 15th Jan 18, 11:11 AM
    • 4,136 Posts
    • 1,684 Thanks
    footyguy
    • #2
    • 15th Jan 18, 11:11 AM
    • #2
    • 15th Jan 18, 11:11 AM
    Hi everyone

    Has anyone switched to Bulb? I switched a short while ago, was told everything would be done by 1st Jan. They have taken my first payment. My previous supplier (EDF) say they have changed the electric but not the gas. I have emailed and been told they will take three days to get back to me. I have messaged them on Facebook but no response to that either. I am getting quite anxious that I have made a terrible mistake. I did it through the Energy Club but they can't monitor it. Can anyone help? I actually wish I'd just stayed with the last lot even though they put my payments up by 50 a month!.

    Thanks

    Lorraine
    Originally posted by lorrdevl
    You can find the feedback thread for Bulb here:
    http://forums.moneysavingexpert.com/showthread.php?t=5382226

    It is quite common for electricity and gas to actually switch on different days, as they are completely different supplies using completely different systems.
    Your existing supplier, EDF, should be aware of the pending gas switch.

    The energy club is simply a comparison service (with continual monitoring & alerts) and as far as switch via them, they are only a messaging service.
    You can contact MSE if you wish to ensure they sent the message to switch both fuels, but only the supplier, Bulb, can tell you how they are progressing.

    If you require an immediate answer, probably best to phone Bulb Energy - details are on their website

    With no exit fees to worry about, then you are free to switch back to the original supplier anytime you like.
    You could do the electric now, but probably best to wait for the gas to actually switch to Bulb before you apply to switch back. Whilst it's not switched to Bulb, the gas will still be with your old supplier anyway
    Last edited by footyguy; 15-01-2018 at 11:14 AM.
    • lorrdevl
    • By lorrdevl 15th Jan 18, 11:47 AM
    • 36 Posts
    • 49 Thanks
    lorrdevl
    • #3
    • 15th Jan 18, 11:47 AM
    • #3
    • 15th Jan 18, 11:47 AM
    Thanks for your reply footyguy, I haven't switched for quite some time so I am in a bit of a panic. I do owe some money to the last supplier which I have in my account but I don't want to hand it over until it is a final account and they are harassing me a bit. I will try to calm down.
    • footyguy
    • By footyguy 15th Jan 18, 12:24 PM
    • 4,136 Posts
    • 1,684 Thanks
    footyguy
    • #4
    • 15th Jan 18, 12:24 PM
    • #4
    • 15th Jan 18, 12:24 PM
    Thanks for your reply footyguy, I haven't switched for quite some time so I am in a bit of a panic. I do owe some money to the last supplier which I have in my account but I don't want to hand it over until it is a final account and they are harassing me a bit. I will try to calm down.
    Originally posted by lorrdevl
    If you owe the supplier money, and particularly where they are, as you put it, "harassing" you for it, then the old supplier may refuse to allow the supply to be switched until the amount owed is paid.

    I would have hoped your new supplier, Bulb, would have informed you if you were refused to be released by your existing supplier. Alternatively, your existing supplier, EDF, will be able to advise you exactly what their position is.
    I would have thought when you contacted them previously and they told you that the electricity had been passed to your new supplier, but not the gas, then they would have told you then if they were refusing to release the gas account due to money owed ... and used the opportunity to "harrass" you some for for the money owed.
    • Hengus
    • By Hengus 15th Jan 18, 2:18 PM
    • 6,853 Posts
    • 4,404 Thanks
    Hengus
    • #5
    • 15th Jan 18, 2:18 PM
    • #5
    • 15th Jan 18, 2:18 PM
    Hi everyone

    Has anyone switched to Bulb? I switched a short while ago, was told everything would be done by 1st Jan. They have taken my first payment. My previous supplier (EDF) say they have changed the electric but not the gas. I have emailed and been told they will take three days to get back to me. I have messaged them on Facebook but no response to that either. I am getting quite anxious that I have made a terrible mistake. I did it through the Energy Club but they can't monitor it. Can anyone help? I actually wish I'd just stayed with the last lot even though they put my payments up by 50 a month!.

    Thanks

    Lorraine
    Originally posted by lorrdevl
    Call them, they have the fastest telephone response times in the industry according to Which. I have my electricity with them and their CS and billing has to date been first class.
    • guccigoo
    • By guccigoo 19th Jan 18, 1:06 PM
    • 468 Posts
    • 5,112 Thanks
    guccigoo
    • #6
    • 19th Jan 18, 1:06 PM
    • #6
    • 19th Jan 18, 1:06 PM
    I'm in the process of switching to them now from npower. Hope they are ok to go with.
    I will lose 2 stone by this summer!!!!!!
    • vanessazdempsey
    • By vanessazdempsey 29th Jul 18, 3:54 PM
    • 1 Posts
    • 0 Thanks
    vanessazdempsey
    • #7
    • 29th Jul 18, 3:54 PM
    Hi
    • #7
    • 29th Jul 18, 3:54 PM
    Just signed up using your link thanks, Vanessa,,
    • Scoobyman
    • By Scoobyman 8th Aug 18, 4:24 PM
    • 2 Posts
    • 0 Thanks
    Scoobyman
    • #8
    • 8th Aug 18, 4:24 PM
    Switchin'
    • #8
    • 8th Aug 18, 4:24 PM
    Hi all, newbie here. Just switched to bulb today. Hope it all goes smoothly. Excuse me for being thick, but I didn't know what everyone else was talking about when they were talking about referrals. (I've now found out) Can I still use a referral code now I've started the process, or have I lost out?
    Cheers.
    • Scoobyman
    • By Scoobyman 9th Aug 18, 11:00 AM
    • 2 Posts
    • 0 Thanks
    Scoobyman
    • #9
    • 9th Aug 18, 11:00 AM
    • #9
    • 9th Aug 18, 11:00 AM
    Thanks, kazwookie. I phoned Bulb this morning. Apparently they aren't able to credit me the referral because I signed up via MSE. Never mind, what you've never had you'll never miss.
    I appreciate your help, and I'll just have to get some friends signed up and get my referral bonus that way.
    • Lockrj
    • By Lockrj 10th Aug 18, 9:51 AM
    • 3 Posts
    • 0 Thanks
    Lockrj
    Bulb Referrals
    How do I get a Bulb referral code??
    • Skools_Out
    • By Skools_Out 10th Aug 18, 4:39 PM
    • 244 Posts
    • 86 Thanks
    Skools_Out
    How do I get a Bulb referral code??
    Originally posted by Lockrj
    It's available from your Bulb Energy online account.

    If you are still struggling, contact Bulb Energy.
    Last edited by Skools_Out; 10-08-2018 at 4:44 PM.
    • foxglacier
    • By foxglacier 22nd Aug 18, 8:11 PM
    • 6 Posts
    • 0 Thanks
    foxglacier
    Hi all, newbie here. Just switched to bulb today. Hope it all goes smoothly. Excuse me for being thick, but I didn't know what everyone else was talking about when they were talking about referrals. (I've now found out) Can I still use a referral code now I've started the process, or have I lost out?
    Cheers.
    Originally posted by Scoobyman
    To start a Bulb referral, go to your account dashboard, there is a tab marked 'refer a friend ' tap this, a link is sent out, friend signs up, you both get 50 when the switch is complete.
    • simbiant
    • By simbiant 31st Aug 18, 9:15 AM
    • 2 Posts
    • 0 Thanks
    simbiant
    Bulb Energy - Because my Kids Need New Shoes
    Here is my review of Bulb Energy. Enjoy its.....length.

    Fear.

    As a creature of habit and of course fear, panic and scepticism, I have only ever been with one of the big six energy companies - Scottish Power for 9 years and SSE Scottish Hydro for 8 years, but it was time to take a brave pill and tell SSE that our relationship was no longer working. “It’s not you, it’s me” I told them - that in fact is a lie. It’s all them. SSE is frankly a greed monster who just wants me for my money. So after taking advice from Martin Lewis, that money guy from his own website and ITV fame, the internet and doing some comparing of Meerkats and Opera Singers, I flipped a coin and Bulb Energy beat OVO to the ‘honour’ of my hard earned groats.

    We are over!

    My 3 year fixed term relationsh….deal was coming to an end and SSE wanted me to pay 122 a year (combined gas and leccy). This was frankly more than I could ever find down the back of the sofa. I must admit I was royally nervous about moving suppliers especially to a company who seem to employ only enough people to fill my smallest room, however, after finding a review online and using some random referral code (which I thought wouldn’t work and was a scam) in order to have 50 credit thrust at me, I went for it. The link took me to Bulb’s very easy and clean website and a ‘switch’ page which indicated that this was going to be a painless and a possibly exciting 3 minutes in my life as I basically save money very quickly for no hassle. After entering all my details and refining my quote based on my highest ever yearly Kwh readings (20598 gas, 2683 leccy) from the last 12 months due to the awful winter, bulb quoted me a paltry 89.79 a month. Over 32 less a month than SSE which is a lot - in fact that is the equivalent of 64 jars of Tesco Savers Jam. Plus 50 was heading my way! This seemed too good to be true….

    It takes 21 days from clicking the button at which point Bulb will take your first payment as you pay in advance for energy - a bit different to SSE and then after this point you can monitor your energy usage and increase or decrease your payments as you see fit. It’s a very open relationship.

    I am overpaying a little until I figure out how economical the move has been then tweak my payments after a few months.

    Bulb and Bulby Stuff…and more fear.

    Bulb are a little company who like trees, badgers and sparrows which makes them sounds good and cuddly - but what if it goes wrong? What if Bulb go bust because they invested heavily in the failing Bolivian Turnip industry? Well, because we have OFGEM they won’t let you go cold or dark plus having no get out fee means I am not trapped and can run away screaming back to SSE on my knees begging forgiveness and for one more chance.

    Bulb have only one variable tariff (whaaattt!!) unlike SSE who have over 30 which is stupid and confusing. If however, the tariff ever creeps up with Bulb to the point of reaching SSE prices I could move to a fixed long term deal elsewhere, but it would have to increase by a huge amount to have the variable rate cause a problem.

    Bulb care about our big marble and only sell electricity created by our lovely star, some wind and the sea doing its tide shenanigans. The Gas is partly from reclaimed sources too....Cows flatulence probably.

    Web..App…Thingies

    The bulb website is super. Its simple - great for a thicko like me, and has no fancy big words or horrid small print. Its easy to know what you want find, the FAQs are very good and answer all my questions. The web chat is great and you can chat with a squirrel loving Bulb employee called Jake or Dan and ask questions or enjoy some banter.

    There is a phone app too which you can check your account and do other Bulb things like change payments and other energy related faff.

    Bribery….or clever advertising?

    Why haven’t you ever seen a Bulb advert? Well, that is because (with the exception of a small TV ad in like three streets in Brighton), Bulb do not advertise on TV or Radio. Therefore, bulb advertise by bribing people…..Bulb give you 50 credit for signing up. You then get given a referral which you can post on TwitGram, InstaFace, WhatsTrest, YouBook, FaceTube or wherever and then you get more credit too when people use your link. Then more people refer others to get 50 and so on an so on…this time next year we will be millionai….fifty quid better off! That must cost a fortune I hear no one asking, but undoubtedly it is cheaper this way then paying ITV to place an advert halfway through some Essex Island Love Factor programme. Well done Bulb - I hate adverts but love cash.

    Shameless marketing by Bulb? Nope, credit where credit is due - literally - that is clever advertising. The public are employed by Bulb. Plus, it means a bit of spare cash to spend on the kids.

    Are Bulb Good?

    Yes. Bulb seem lovely so far - and cheap and love koalas and dandelions. Was it a good decision moving to Bulb? If I save 400 a year, which it is looking good, then yes. Do a lot of reviews appear because of the positive reinforcement by dishing out free money? Of course they do. The only couple of negatives so far are the chat facility is rather slow and once I never got a response, and the phone app does seem to go down for maintenance now and again. Plus, the unknown aspect of a small company. However, there should be no fear leaving the energy juggernauts because frankly they think they own us. Plus, OFGEM have one arm around the customer. Don’t panic - move to Bulb. Because gas is gas, leccy is leccy and money means my children will have a haircut this week.

    Thanks for reading - and thanks very much in advance if you use my referral link below - this will gain us free energy made by windmills and flatulent cows. My Bulb Referral Sign-up link is: (remove the spaces to use it though) [Referral Removed by Forum Team]
    Last edited by MSE ForumTeam2; 31-08-2018 at 11:29 PM.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

2,973Posts Today

6,301Users online

Martin's Twitter