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  • FIRST POST
    • leew
    • By leew 13th Jan 18, 12:57 PM
    • 592Posts
    • 70Thanks
    leew
    Virgin Broadband Retensions
    • #1
    • 13th Jan 18, 12:57 PM
    Virgin Broadband Retensions 13th Jan 18 at 12:57 PM
    How long till they ring you? do they bother at all to try and keep you these days??

    I just cancelled my internet after my bill went from 15 to 33 so rang them yesterday and they offered me 20meg capped @ 21.50 after the bloke spoke to his Manager which I refused.

    Do you think I'll get the call? I can't be bothered with the hassle of
    changing although I kept quiet on that!
Page 1
    • AndyPK
    • By AndyPK 13th Jan 18, 1:23 PM
    • 2,899 Posts
    • 812 Thanks
    AndyPK
    • #2
    • 13th Jan 18, 1:23 PM
    • #2
    • 13th Jan 18, 1:23 PM
    20mb Download a month ?
    Ask them for 50.

    I doubt they will ring back.
    • leew
    • By leew 13th Jan 18, 1:50 PM
    • 592 Posts
    • 70 Thanks
    leew
    • #3
    • 13th Jan 18, 1:50 PM
    • #3
    • 13th Jan 18, 1:50 PM
    20mb Download a month ?
    Ask them for 50.

    I doubt they will ring back.
    Originally posted by AndyPK
    Really, don't retensions exist now? or do the people you speak to initially have all the power?
    • AndyPK
    • By AndyPK 13th Jan 18, 3:01 PM
    • 2,899 Posts
    • 812 Thanks
    AndyPK
    • #4
    • 13th Jan 18, 3:01 PM
    • #4
    • 13th Jan 18, 3:01 PM
    I think if they give you a low offer on the phone and you turn it down they won't chase you. My experance anyway.
    • leew
    • By leew 13th Jan 18, 5:34 PM
    • 592 Posts
    • 70 Thanks
    leew
    • #5
    • 13th Jan 18, 5:34 PM
    • #5
    • 13th Jan 18, 5:34 PM
    I think if they give you a low offer on the phone and you turn it down they won't chase you. My experance anyway.
    Originally posted by AndyPK
    Oh ok, looks like I'll have to get looking for a new provider then I'd probably have took 50meg If offered/asked for never mind.
    • mije1983
    • By mije1983 13th Jan 18, 5:40 PM
    • 3,180 Posts
    • 19,092 Thanks
    mije1983
    • #6
    • 13th Jan 18, 5:40 PM
    • #6
    • 13th Jan 18, 5:40 PM
    Why don't you just call back and ask?

    • leew
    • By leew 13th Jan 18, 8:33 PM
    • 592 Posts
    • 70 Thanks
    leew
    • #7
    • 13th Jan 18, 8:33 PM
    • #7
    • 13th Jan 18, 8:33 PM
    Why don't you just call back and ask?
    Originally posted by mije1983
    I'll wait and see and If they don't ring I may do that
    • Gary_Dexter
    • By Gary_Dexter 16th Jan 18, 9:55 AM
    • 1,294 Posts
    • 743 Thanks
    Gary_Dexter
    • #8
    • 16th Jan 18, 9:55 AM
    • #8
    • 16th Jan 18, 9:55 AM
    They're not inclined to call you back because you think you can haggle a deal out of them.

    The number of people that have cancelled services thinking they would get a call back with a retention deal and then don't is astronomical.

    But that's Virgin's fault apparently...
    • leew
    • By leew 17th Jan 18, 6:19 AM
    • 592 Posts
    • 70 Thanks
    leew
    • #9
    • 17th Jan 18, 6:19 AM
    • #9
    • 17th Jan 18, 6:19 AM
    Rang me yesterday offered me 23 with two months free for 70mb which I accepted, not great but it will do.
    • Browntoa
    • By Browntoa 17th Jan 18, 6:58 AM
    • 33,196 Posts
    • 39,140 Thanks
    Browntoa
    Closing as existing virgin media retention thread
    I'm the Board Guide of the Referrers ,Telephones, Pensions , Shop Don't drop ,over 50's and Discount Code boards which means I volunteer to help get your forum questions answered and keep the forum runnning smoothly .However, please remember, board guides don't read every post. If you spot an inappropriate or illegal post please report it to forumteam@moneysavingexpert.com Any views are mine and not the official line of MoneySavingExpert.
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