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  • FIRST POST
    • Be Happy
    • By Be Happy 12th Jan 18, 4:28 PM
    • 1,154Posts
    • 500Thanks
    Be Happy
    Erroneous Transfer
    • #1
    • 12th Jan 18, 4:28 PM
    Erroneous Transfer 12th Jan 18 at 4:28 PM
    Can't understand how this has happened in my case.

    I have moved home and my new flat has an old Scottish Power system, Weathercall, with 2 meters. At the moment SP are trying to set me up, but are having problems - 'back office' are dealing with this and I'm not concerned.

    However a couple of days ago I got a phone call from SP to say that Spark Energy had requested the transfer to them of ONE of my two meters. I've had no contact with any energy company,

    I would have suspected that someone had given my address by mistake, but surely Spark would have the name as well as the address and how did they decide on transferring one of the meters - both are electric?

    SP have recorded this as an Erroneous Transfer and are dealing with it.
Page 1
    • footyguy
    • By footyguy 12th Jan 18, 5:43 PM
    • 4,136 Posts
    • 1,671 Thanks
    footyguy
    • #2
    • 12th Jan 18, 5:43 PM
    • #2
    • 12th Jan 18, 5:43 PM
    Can't understand how this has happened in my case.

    I have moved home and my new flat has an old Scottish Power system, Weathercall, with 2 meters. At the moment SP are trying to set me up, but are having problems - 'back office' are dealing with this and I'm not concerned.

    However a couple of days ago I got a phone call from SP to say that Spark Energy had requested the transfer to them of ONE of my two meters. I've had no contact with any energy company,

    I would have suspected that someone had given my address by mistake, but surely Spark would have the name as well as the address and how did they decide on transferring one of the meters - both are electric?

    SP have recorded this as an Erroneous Transfer and are dealing with it.
    Originally posted by Be Happy
    Good to hear that SP are on the case for you

    Remember my golden rule applies....

    You can find it here;
    http://forums.moneysavingexpert.com/showpost.php?p=73706625&postcount=3
    • spiro
    • By spiro 13th Jan 18, 8:09 AM
    • 5,954 Posts
    • 2,852 Thanks
    spiro
    • #3
    • 13th Jan 18, 8:09 AM
    • #3
    • 13th Jan 18, 8:09 AM
    Customer names form no part of the change of supply process in terms of data being passed around. They work solely on your MPAN (elec) or MPRN (gas).
    IT Consultant in the utilities industry specialising in the retail electricity market.

    4 Credit Card and 1 Loan PPI claims settled for 26k, 1 rejected (Opus).
    • Anthorn
    • By Anthorn 13th Jan 18, 8:44 AM
    • 3,673 Posts
    • 948 Thanks
    Anthorn
    • #4
    • 13th Jan 18, 8:44 AM
    • #4
    • 13th Jan 18, 8:44 AM
    Customer names form no part of the change of supply process in terms of data being passed around. They work solely on your MPAN (elec) or MPRN (gas).
    Originally posted by spiro
    I have switched suppliers several times and I have never been asked for the MPAN nor MPRN. In my case at least suppliers go by the address and that is proved by my recent difficulty in switching, having the switch disallowed and then switching again - very similar address as someone else but with a different postcode. So they didn't even go by the postcode either!
    • brewerdave
    • By brewerdave 13th Jan 18, 9:10 AM
    • 4,884 Posts
    • 2,026 Thanks
    brewerdave
    • #5
    • 13th Jan 18, 9:10 AM
    • #5
    • 13th Jan 18, 9:10 AM
    Can't understand how this has happened in my case.

    I have moved home and my new flat has an old Scottish Power system, Weathercall, with 2 meters. At the moment SP are trying to set me up, but are having problems - 'back office' are dealing with this and I'm not concerned.

    However a couple of days ago I got a phone call from SP to say that Spark Energy had requested the transfer to them of ONE of my two meters. I've had no contact with any energy company,

    I would have suspected that someone had given my address by mistake, but surely Spark would have the name as well as the address and how did they decide on transferring one of the meters - both are electric?

    SP have recorded this as an Erroneous Transfer and are dealing with it.
    Originally posted by Be Happy
    If the flat is rented, I would suspect that the letting agents have started the transfer to Spark in order to get commission. Apparently quite common with Spark!!
    • Hengus
    • By Hengus 13th Jan 18, 9:11 AM
    • 5,923 Posts
    • 3,648 Thanks
    Hengus
    • #6
    • 13th Jan 18, 9:11 AM
    • #6
    • 13th Jan 18, 9:11 AM
    I have switched suppliers several times and I have never been asked for the MPAN nor MPRN. In my case at least suppliers go by the address and that is proved by my recent difficulty in switching, having the switch disallowed and then switching again - very similar address as someone else but with a different postcode. So they didn't even go by the postcode either!
    Originally posted by Anthorn
    It was often the case before the rollout of Project NEXUS, last year, that customers with an independent gas transporter had to provide MPRNs with an application to switch. Iresa, for example, still asks for the MPAN and MPRN on its website.
    • Be Happy
    • By Be Happy 13th Jan 18, 9:55 AM
    • 1,154 Posts
    • 500 Thanks
    Be Happy
    • #7
    • 13th Jan 18, 9:55 AM
    • #7
    • 13th Jan 18, 9:55 AM
    Thanks for the replies. No the flat is owned not rented and I've never had contact with any supplier because I know the danger of complications when changing a legacy tarrif.

    When I moved home and left EDF they said they could offer me a version of the SP tarrif, but I turned this down.

    As regards MPANs are they shown on meter? I thought in my last house they were, but the letters I have had from SP show completely different numbers to the only numbers I can see on the meters here.
    • House Martin
    • By House Martin 13th Jan 18, 10:08 AM
    • 1,384 Posts
    • 1,166 Thanks
    House Martin
    • #8
    • 13th Jan 18, 10:08 AM
    • #8
    • 13th Jan 18, 10:08 AM
    Thanks for the replies. No the flat is owned not rented and I've never had contact with any supplier because I know the danger of complications when changing a legacy tarrif.

    When I moved home and left EDF they said they could offer me a version of the SP tarrif, but I turned this down.

    As regards MPANs are they shown on meter? I thought in my last house they were, but the letters I have had from SP show completely different numbers to the only numbers I can see on the meters here.
    Originally posted by Be Happy
    Meters only carry a unique serial numbers only, under the index reading usually, .MPAN and MPRN are not shown
    • spiro
    • By spiro 14th Jan 18, 10:35 AM
    • 5,954 Posts
    • 2,852 Thanks
    spiro
    • #9
    • 14th Jan 18, 10:35 AM
    • #9
    • 14th Jan 18, 10:35 AM
    I have switched suppliers several times and I have never been asked for the MPAN nor MPRN. In my case at least suppliers go by the address and that is proved by my recent difficulty in switching, having the switch disallowed and then switching again - very similar address as someone else but with a different postcode. So they didn't even go by the postcode either!
    Originally posted by Anthorn
    They can loook it up using your address. Giving your MPxN which is shown on your bills/statements will ensure they can't make a mistake.
    IT Consultant in the utilities industry specialising in the retail electricity market.

    4 Credit Card and 1 Loan PPI claims settled for 26k, 1 rejected (Opus).
    • Be Happy
    • By Be Happy 17th Feb 18, 10:52 AM
    • 1,154 Posts
    • 500 Thanks
    Be Happy
    I'm getting really confused with this 'Erroneous Transfer' now.

    According to Scottish Power they had the transfer request for one of my two electric meters on 6 January (sent me a sorry you're leaving' letter.) They are dealing with this as an erroneous transfer and have told me that during this time they cannot handle the other ongoing problems with my account as they are no longer my supplier. My supply came back to them on 15 February and I am now their customer again.

    I've never had any contact with Spark Energy - before the transfer, during it, or since, so who has been my supplier. Surely if it was Spark Energy I would have had some correspondence from them! Who is going to bill me for this missing month?

    SP have not been able to set up my account since I moved in 11 weeks ago (problem with Comfort Plus 3 meters wrongly changed to 2 meters), so no billing information from them yet.
    • FullForce
    • By FullForce 17th Feb 18, 11:08 AM
    • 112 Posts
    • 49 Thanks
    FullForce
    I'm getting really confused with this 'Erroneous Transfer' now.

    According to Scottish Power they had the transfer request for one of my two electric meters on 6 January (sent me a sorry you're leaving' letter.) They are dealing with this as an erroneous transfer and have told me that during this time they cannot handle the other ongoing problems with my account as they are no longer my supplier. My supply came back to them on 15 February and I am now their customer again.

    I've never had any contact with Spark Energy - before the transfer, during it, or since, so who has been my supplier. Surely if it was Spark Energy I would have had some correspondence from them! Who is going to bill me for this missing month?

    SP have not been able to set up my account since I moved in 11 weeks ago (problem with Comfort Plus 3 meters wrongly changed to 2 meters), so no billing information from them yet.
    Originally posted by Be Happy
    What "other ongoing problems" are you having with your supply?

    Where an erroneous transfer is accepted, you will be reverted to the original supplier as though no switch ever occurred.

    To clarify, in the background, your supplier has actually changed, and will be changed again back to the original supplier. You will also be placed back on the same tariff as you were on, even if that tariff is no longer available to new customers.
    Because you will be put back into the same position you would have been in had no switch occurred.

    You will not need to pay the other supplier; you will pay the original supplier for all consumption based on the original tariff.
    Because you will be put back into the same position you would have been in had no switch occurred.

    As the original supplier is not actually supplying you until the erroneous transfer request is fully completed, there may be some issues the original supplier cannot resolve at this time. e.g. sometimes the original supplier may not collect payments from you via monthly DD until everything is reverted, as they are not actually supplying you.
    But this should all be resolved once the erroneous transfer request is completed
    Because you will be put back into the same position you would have been in had no switch occurred.

    I hope this helps your confusion.

    Having hopefully explained this, I am somewhat confused by your posts.
    If I understand you correctly, SP were first made aware of the application by Spark to take over one of your meters on 06 Jan. and sent you a 'sorry you are leaving' card shortly thereafter

    Then on, or around, 10 Jan SP contacted you by telephone in connection with the application by Spark to take over one of your metered supplies.
    Presumably you told SP in that call that you had not asked Spark to do this, and were objecting to the application.
    That being the case, I would not see any reason for an erroneous transfer in the first place. SP should have simply blocked the application by Spark as per your instructions.
    Last edited by FullForce; 17-02-2018 at 11:25 AM.
    • Be Happy
    • By Be Happy 21st Feb 18, 2:51 PM
    • 1,154 Posts
    • 500 Thanks
    Be Happy
    Sorry for delay in replying.

    SP simply said they would treat this as an Erroneous Transfer and it would take around 4 weeks to sort out.

    As for other problems. I've been trying to set up account with SP since moving in at end of November. They have been unable to agree with me on what type of 'legacy' meter I have. Phone call yesterday seemed to indicate that they were near to sorting things out, but I'll wait and see. We have now agreed I have 2 meters each with 1 rate ie 'Heat' and 'Domestic'. I've thoroughly checked this, even putting on a kettle during the night to see which meter dial would start turning and switching the bathroom wall fan heater on during the day and this is the correct meter configuration.

    Only need to get billing department to understand that I do not have 3 unit rates as there is no "all other" night rate only the dedicated 'heat' circuit and the 'all other' circuit. Ie Comfortplus Control Meters not Comfortplus White Meters.
    • Spark Energy: Jenny
      Verified User verified user
    • By Spark Energy: Jenny Verified User verified user 22nd Feb 18, 11:56 AM
    • 142 Posts
    • 36 Thanks
    Spark Energy: Jenny
    Hi Be Happy

    Can you pop me an email to the address in my profile? I'd need your full name and your supply address to investigate what's happened here.

    Kind regards

    Jenny
    Customer Relations Manager
    Official Company Representative
    I am the official company representative of Spark Energy. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Be Happy
    • By Be Happy 22nd Feb 18, 3:02 PM
    • 1,154 Posts
    • 500 Thanks
    Be Happy
    Thanks for offer Jenny, but I'm sorry I can't take it up.

    I have had no contact whatever with Spark Energy - before, during, or after the transfer. Spark Energy cannot start billing me as a new customer as they have no information on me, so I don't feel able to provide any information to your company.

    Sorry, Jenny, I should have added that since your Company have never contacted me, I assume they do not have my address, so it would seem that there has been a problem with the meter number (one of my two meters) so someone on your records must be complaining that a transfer request has been rejected.
    Last edited by Be Happy; 22-02-2018 at 3:14 PM.
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