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    • dobicdk
    • By dobicdk 12th Jan 18, 1:06 PM
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    dobicdk
    Accidental Damage Cover?
    • #1
    • 12th Jan 18, 1:06 PM
    Accidental Damage Cover? 12th Jan 18 at 1:06 PM
    I bought two sets of wines glasses last week from House of Fraser. When I got home I put them to one side in their box. This week I was giving one of them as a present and opened the boxes. A glass in one box was broken. Am I able to take one box back to exchange either as a goodwill of the shop or as I paid with my credit card? I think the glasses were fine when I bought them and it happened on the journey home. Thanks.
Page 1
    • Norfolk_Jim
    • By Norfolk_Jim 12th Jan 18, 1:09 PM
    • 1,198 Posts
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    Norfolk_Jim
    • #2
    • 12th Jan 18, 1:09 PM
    • #2
    • 12th Jan 18, 1:09 PM
    I don't think any shop will feel obliged to do anything about you accidentally breaking your purchase. Did your credit card come with accidental damage insurance? I had one that had that once but I've not seen one in a long time. Were they like really expensive - maybe household cover would cover but unlikely for a fragile portable item
    • PeacefulWaters
    • By PeacefulWaters 12th Jan 18, 1:20 PM
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    PeacefulWaters
    • #3
    • 12th Jan 18, 1:20 PM
    • #3
    • 12th Jan 18, 1:20 PM
    Certain AMEX cards come with such cover.
    • Anthorn
    • By Anthorn 12th Jan 18, 1:36 PM
    • 3,678 Posts
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    Anthorn
    • #4
    • 12th Jan 18, 1:36 PM
    • #4
    • 12th Jan 18, 1:36 PM
    Amex cards come with such cover but for "eligible purchases" as part of its buyer protection. Which eligible purchases are covered depends on the insurance T & Cs which will have been received with the card. Not much use if you didn't buy with an Amex card.

    My household contents insurance cover includes accidental damage for fixed glass in furniture and fittings and windows. Glassware is not specifically included but is not specifically excluded either. I suppose the operative word is "fixed". But no harm in checking your insurance policy if you have it.
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