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  • FIRST POST
    • PastyLover
    • By PastyLover 12th Jan 18, 10:42 AM
    • 2Posts
    • 2Thanks
    PastyLover
    APCOA PCN for 5 minutes over
    • #1
    • 12th Jan 18, 10:42 AM
    APCOA PCN for 5 minutes over 12th Jan 18 at 10:42 AM
    Hi,

    I've just received a PCN from APCOA for parking at my local hospital. I paid via the app and it started at 11:12. The PCN shows that my car left the large car park (not left the space) at 12:17. They are demanding 30 (18 if paid within 14 days). Although it's not the biggest amount in the world, I find it a bit cheeky that I'm being "fined" for probably leaving the parking space a minute or 2 after the ticket expired. Any advice please?
Page 1
    • Quentin
    • By Quentin 12th Jan 18, 10:51 AM
    • 35,908 Posts
    • 20,172 Thanks
    Quentin
    • #2
    • 12th Jan 18, 10:51 AM
    • #2
    • 12th Jan 18, 10:51 AM
    Everyone is politely asked not to start a thread until after reading up on this in the Newbies faq thread near the top of the forum


    Go there now and learn about the game you are caught up in and how to deal with this


    (Complain to the PALS office at the hospital first off to see if they agree to get it cancelled)
    • Umkomaas
    • By Umkomaas 12th Jan 18, 10:56 AM
    • 18,003 Posts
    • 28,504 Thanks
    Umkomaas
    • #3
    • 12th Jan 18, 10:56 AM
    • #3
    • 12th Jan 18, 10:56 AM
    Any advice please?
    Firstly - are you sure the app transaction went through without problem? Has the money paid appeared on your bank/cc statement? If all that is ok, then:

    1. Send the initial appeal (blue text) from the NEWBIES FAQ sticky, post #1. Don!!!8217;t change or add anything.

    2. Complain to PALS (Google it) at the hospital and ask them to get it cancelled.

    3. Learn that there is a period of grace of at least 10 minutes that a BPA operator must provide by studying Clause 13 in the BPA Code of Practice - link below.

    4. Complain to the BPA that APCOA have flagrantly ignored the requirements placed on them by the CoP - email below.

    5. Complain to the DVLA that APCOA have wantonly accessed your data with disregard to the Data Protection Act and their KADOE contract with the DVLA, as they had no !!!8216;reasonable cause!!!8217; (use those words) to do so, as the vehicle had left the car park within the grace period mandated by the BPA Code of Practice (attach a copy of the APCOA NtK to show that the vehicle left within 5 minutes) - email below.

    http://www.britishparking.co.uk/write/Documents/AOS/AOS_Code_of_Practice_January_2018.pdf

    aos@britishparking.co.uk - FTAO Mr S Clark

    david.dunford@dvla.gsi.gov.uk
    Last edited by Umkomaas; 12-01-2018 at 10:58 AM.
    We cannot provide you with a silver bullet to get you out of this. You have to be in for the long run, and need to involve yourself in research and work for you to get rid of this. It is not simple. We will help, but can't do it for you.

    Give a man a fish, and you feed him for a day; show him how to catch fish, and you feed him for a lifetime.
    • PastyLover
    • By PastyLover 12th Jan 18, 11:24 AM
    • 2 Posts
    • 2 Thanks
    PastyLover
    • #4
    • 12th Jan 18, 11:24 AM
    • #4
    • 12th Jan 18, 11:24 AM
    Sorry chaps. I contacted them and they cancelled it, apologising profusely and said the camera system must have been at fault. I'll keep the 5 points in mind though in case I end up with something similar-my wife is expecting our first so I'm dreading the issues we may come across in the not too distant future when we go to the same hospital for the birth.

    Also, apologies Quentin. I was reading other threads and the advice given was to start your own thread instead of hijacking others-will read sticky for any future queries
    • fisherjim
    • By fisherjim 12th Jan 18, 11:32 AM
    • 3,010 Posts
    • 4,583 Thanks
    fisherjim
    • #5
    • 12th Jan 18, 11:32 AM
    • #5
    • 12th Jan 18, 11:32 AM
    Obvious this time the anpr wasn't at fault, you caught them out trying on their scam!

    Though a ppc admitting their anpr might be liable to inaccuracies or failure is very rare indeed.
    • Quentin
    • By Quentin 12th Jan 18, 11:41 AM
    • 35,908 Posts
    • 20,172 Thanks
    Quentin
    • #6
    • 12th Jan 18, 11:41 AM
    • #6
    • 12th Jan 18, 11:41 AM
    Please still appraise the hospital Pals about this.

    And tell the local press.

    Many others may be getting caught like this and simply pay the 18 thinking it's cheaper than wasting time fighting it are simply under the impression it's a proper "fine"
    • Herzlos
    • By Herzlos 12th Jan 18, 12:18 PM
    • 7,328 Posts
    • 6,617 Thanks
    Herzlos
    • #7
    • 12th Jan 18, 12:18 PM
    • #7
    • 12th Jan 18, 12:18 PM
    I'd still complain to the BPA, DVLA and hospital, otherwise the scam will never be killed off.

    You can bet that they sent out lots of 'invoices' that day/week/month, and wouldn't refund anyone who just paid up.
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