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  • FIRST POST
    • medindexer
    • By medindexer 10th Jan 18, 8:02 PM
    • 26Posts
    • 1Thanks
    medindexer
    RBS digital online-Chrome not working (tho Explorer dose)
    • #1
    • 10th Jan 18, 8:02 PM
    RBS digital online-Chrome not working (tho Explorer dose) 10th Jan 18 at 8:02 PM
    Anyone know about this problem (for me) of Chrome not working when trying to log in to rbsdigital?
    Can't even get from the RBS site what telephone no. to phone about digital banking (if anyone has this please let me know). Theire ask a question is totally dumb (can only answer a handful of questions and when it says it has 0 replies it asks you to modify your question (i.e. you can only ask it the limited no. of questions it can answer
Page 1
    • TheBanker
    • By TheBanker 10th Jan 18, 8:57 PM
    • 618 Posts
    • 1,562 Thanks
    TheBanker
    • #2
    • 10th Jan 18, 8:57 PM
    • #2
    • 10th Jan 18, 8:57 PM
    I had the same problem with Natwest, which was solved by deleting the Natwest cookies in Chrome.
    Make £10 a day challenge: Jan-18: £330 / £400
    • eskbanker
    • By eskbanker 11th Jan 18, 12:13 AM
    • 7,442 Posts
    • 8,013 Thanks
    eskbanker
    • #3
    • 11th Jan 18, 12:13 AM
    • #3
    • 11th Jan 18, 12:13 AM
    Anyone know about this problem (for me) of Chrome not working when trying to log in to rbsdigital?
    Can't even get from the RBS site what telephone no. to phone about digital banking (if anyone has this please let me know). Theire ask a question is totally dumb (can only answer a handful of questions and when it says it has 0 replies it asks you to modify your question (i.e. you can only ask it the limited no. of questions it can answer
    Originally posted by medindexer
    Maybe a JavaScript issue, try the troubleshooter at https://www.supportcentre-rbs.co.uk/Searchable/913229892/Having-problems-logging-in-to-Digital-Banking.htm
    • medindexer
    • By medindexer 11th Jan 18, 8:59 AM
    • 26 Posts
    • 1 Thanks
    medindexer
    • #4
    • 11th Jan 18, 8:59 AM
    • #4
    • 11th Jan 18, 8:59 AM
    Thank you - sorted!
    • grahamkeen1
    • By grahamkeen1 11th Jan 18, 6:51 PM
    • 2 Posts
    • 0 Thanks
    grahamkeen1
    • #5
    • 11th Jan 18, 6:51 PM
    Chrome still not working.
    • #5
    • 11th Jan 18, 6:51 PM
    my login has been getting worse over the last few weeks now t won't let me in at all.

    The error I get is:
    This site canít be reached
    The connection was reset.
    Try:
    Checking the connection
    Checking the proxy and the firewall
    Running Windows Network Diagnostics

    Java is enabled, cookies cleared etc. However it works from IE and Mozilla. Tried web chat two days ago but they were useless.
    • medindexer
    • By medindexer 11th Jan 18, 7:55 PM
    • 26 Posts
    • 1 Thanks
    medindexer
    • #6
    • 11th Jan 18, 7:55 PM
    • #6
    • 11th Jan 18, 7:55 PM
    Sorted by deleting specific RBS cookies
    • grahamkeen1
    • By grahamkeen1 12th Jan 18, 3:41 PM
    • 2 Posts
    • 0 Thanks
    grahamkeen1
    • #7
    • 12th Jan 18, 3:41 PM
    Cookie delete
    • #7
    • 12th Jan 18, 3:41 PM
    I've deleted all cookies once already. How do I find RBS specific ones ?
    • medindexer
    • By medindexer 12th Jan 18, 4:24 PM
    • 26 Posts
    • 1 Thanks
    medindexer
    • #8
    • 12th Jan 18, 4:24 PM
    • #8
    • 12th Jan 18, 4:24 PM
    I did it by googling "how to delete specific cookies"
    • medindexer
    • By medindexer 12th Jan 18, 10:56 PM
    • 26 Posts
    • 1 Thanks
    medindexer
    • #9
    • 12th Jan 18, 10:56 PM
    • #9
    • 12th Jan 18, 10:56 PM
    Try
    https://www.groovypost.com/howto/remove-specific-cookies-from-google-chrome/
    Or
    https://support.google.com/chrome/forum/AAAAP1KN0B0-8f4uq_wWA4/?hl=en
    • TheBanker
    • By TheBanker 13th Jan 18, 8:51 AM
    • 618 Posts
    • 1,562 Thanks
    TheBanker
    I've had a real problem with Natwest over the last week or so. Every time I want to log in, I get the error described above and have to delete the Natwest cookies before I can get in. This was originally just affecting Chrome, but now Edge is playing up as well.
    Make £10 a day challenge: Jan-18: £330 / £400
    • TheBanker
    • By TheBanker 15th Jan 18, 6:02 AM
    • 618 Posts
    • 1,562 Thanks
    TheBanker
    For what it's worth - I find if I tick the box to remember my customer number then next time I go to log in I get the errors described above and have to delete the cookies. If I don't tick to remember my customer number it all seems to work properly.

    This is Natwest but I suspect RBS may be the same.
    Make £10 a day challenge: Jan-18: £330 / £400
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