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  • FIRST POST
    • bairn7
    • By bairn7 10th Jan 18, 4:46 PM
    • 479Posts
    • 148Thanks
    bairn7
    Deposit to view second hand car - is this right?
    • #1
    • 10th Jan 18, 4:46 PM
    Deposit to view second hand car - is this right? 10th Jan 18 at 4:46 PM
    Hello


    I'm currently looking for a new (second-hand) car. I have found a car that I'm very interested in however I have emailed the dealership (a major dealership) who have said that the car is currently stored offsite and to bring it to the showroom for me to view, I have to pay a 'holding deposit'. They haven't yet said how much this is or whether it is refundable but I didn't expect to have to do this just to view a car.


    In my mind, it isn't my fault that the car is on currently on site. If it was on site, I would just call for a test drive and turn up to view the car without charge. Even if the deposit is refundable, it seems like a bit of pressure to get me invested.
    Is this normal?
    Thanks
    Last edited by bairn7; 10-01-2018 at 4:55 PM.
Page 1
    • Robisere
    • By Robisere 10th Jan 18, 4:55 PM
    • 2,281 Posts
    • 3,084 Thanks
    Robisere
    • #2
    • 10th Jan 18, 4:55 PM
    • #2
    • 10th Jan 18, 4:55 PM
    This is not normal practice and you should tell them that you will already have the expense of travelling some distance just to view the car. If they are interested in selling, they will agree to waiving this totally innapropriate fee. A deposit would be fine if you had seen and decided to buy the car. That is the practice in case of later refusal to buy, but a deposit unseen is not correct.

    I may be wrong, but I have never heard of this before, even for a NEW car. Ridiculous, they are trying it on. I have a sneaking suspicion that they know you will not buy it if you see it. Unjustified or not, that is my opinion.
    I think this job really needs
    a much bigger hammer.
    • cb1979
    • By cb1979 10th Jan 18, 4:56 PM
    • 207 Posts
    • 86 Thanks
    cb1979
    • #3
    • 10th Jan 18, 4:56 PM
    • #3
    • 10th Jan 18, 4:56 PM
    Unless its a rare model just look closer to home for one, if they are not interested in your custom without you paying a deposit its their loss
    • bairn7
    • By bairn7 10th Jan 18, 5:03 PM
    • 479 Posts
    • 148 Thanks
    bairn7
    • #4
    • 10th Jan 18, 5:03 PM
    • #4
    • 10th Jan 18, 5:03 PM
    Thanks. Glad I'm not going mad.


    Sadly it is a rare model, and only one of two models current shown as for sale in the UK within my budget. The other model is listed by the same showroom!


    The person I have corresponded with is going to 'refer it' to his manager and let me know. And thanks to your responses, I'm going to query current condition/bodywork/wheels in advance as it is a few hours drive away.


    Anything else you would recommend I should be confirming before I travel? Sorry, I have only bought used once before and I was naïve at the time!
    • k3lvc
    • By k3lvc 10th Jan 18, 5:08 PM
    • 2,253 Posts
    • 3,730 Thanks
    k3lvc
    • #5
    • 10th Jan 18, 5:08 PM
    • #5
    • 10th Jan 18, 5:08 PM
    I had this recently on a 10k 2nd hand car - had agreed on a Friday evening to drive 80 miles on Sat am to view at 11am. At 9am just after leaving I had a phonecall from Salesman asking for £200 deposit as someone else was showing some interest. He seemed genuinely shocked when I told him I was turning round and going home and wished him luck in selling it. I thought that was the end of it until he had the audacity the following Friday to tell me it was still available if I wanted to view it
    • IanMSpencer
    • By IanMSpencer 10th Jan 18, 5:09 PM
    • 1,462 Posts
    • 1,080 Thanks
    IanMSpencer
    • #6
    • 10th Jan 18, 5:09 PM
    • #6
    • 10th Jan 18, 5:09 PM
    Thanks. Glad I'm not going mad.


    Sadly it is a rare model, and only one of two models current shown as for sale in the UK within my budget. The other model is listed by the same showroom!


    The person I have corresponded with is going to 'refer it' to his manager and let me know. And thanks to your responses, I'm going to query current condition/bodywork/wheels in advance as it is a few hours drive away.


    Anything else you would recommend I should be confirming before I travel? Sorry, I have only bought used once before and I was naïve at the time!
    Originally posted by bairn7
    If they want a deposit because they want to know whether you are serious about travelling, then it is not unheard of, but you need to be absolutely clear what the terms are. It may be that all they want is that you are prepared to part with £100 for 7 days and you'll get it back whatever, just so that you have shown some commitment. On the other hand, if they are suggesting you will lose it if you don't turn up, you need to be really clear what the implications of that are, whether you can cancel and change your mind say within 24 hours and so on.

    If saving themselves a bit of hassle is more important than getting a sale, you've probably got a handle on the type of dealership they really are, but I do have a certain sympathy with dealerships who get people ringing up and then not even having the courtesy to inform them of a change in plan.
    • bairn7
    • By bairn7 11th Jan 18, 9:13 AM
    • 479 Posts
    • 148 Thanks
    bairn7
    • #7
    • 11th Jan 18, 9:13 AM
    • #7
    • 11th Jan 18, 9:13 AM
    Thanks all. I've realised that the car is advertised in several branches throughout the UK. Apparently it is held at a central storage location and transported to a garage if someone is interested.


    I still don't think I should be paying a deposit to view the car but it looks like I may have to. Have a call this morning with one of the showrooms so I'll see what the terms of the deposit would be.
    • motorguy
    • By motorguy 11th Jan 18, 10:11 AM
    • 16,750 Posts
    • 9,934 Thanks
    motorguy
    • #8
    • 11th Jan 18, 10:11 AM
    • #8
    • 11th Jan 18, 10:11 AM
    Thanks. Glad I'm not going mad.


    Sadly it is a rare model, and only one of two models current shown as for sale in the UK within my budget. The other model is listed by the same showroom!


    The person I have corresponded with is going to 'refer it' to his manager and let me know. And thanks to your responses, I'm going to query current condition/bodywork/wheels in advance as it is a few hours drive away.


    Anything else you would recommend I should be confirming before I travel? Sorry, I have only bought used once before and I was naïve at the time!
    Originally posted by bairn7
    Ultimately - contrary to what some people here have said - its their car and if they want to put some "rules" around viewing then you may well have to abide by them.

    If its a rare car like you've suggested then its not unusual.
    Last edited by motorguy; 11-01-2018 at 10:30 AM.
    "We have normality. I repeat, we have normality. Anything you still can't cope with is therefore your own problem."
    • Rolandtheroadie
    • By Rolandtheroadie 11th Jan 18, 10:18 AM
    • 4,841 Posts
    • 4,242 Thanks
    Rolandtheroadie
    • #9
    • 11th Jan 18, 10:18 AM
    • #9
    • 11th Jan 18, 10:18 AM
    Seen this on ebay the other day, deposit required, can't remember if it was to view or to hold it till you got there. Only refundable in person on site.
    I can see the point of it, and if I was genuine, I wouldn't have a problem paying it, as long as I had proof from them that it was refundable.
    • IanMSpencer
    • By IanMSpencer 11th Jan 18, 10:19 AM
    • 1,462 Posts
    • 1,080 Thanks
    IanMSpencer
    Thanks all. I've realised that the car is advertised in several branches throughout the UK. Apparently it is held at a central storage location and transported to a garage if someone is interested.


    I still don't think I should be paying a deposit to view the car but it looks like I may have to. Have a call this morning with one of the showrooms so I'll see what the terms of the deposit would be.
    Originally posted by bairn7
    ...and hopefully your nearest one is a lot nearer than the one you first spotted it at.
    • bairn7
    • By bairn7 11th Jan 18, 4:02 PM
    • 479 Posts
    • 148 Thanks
    bairn7
    Having spoken to the sales person in the closest branch (still 100 miles away) they want a £200 'delivery charge' which will be deducted from the purchase price.


    He also said I would be able to get a refund if I don't take the car for any reason but also at times made reference to refund if 'not as described' or not 'fit for purpose'. Apparently, me not wanting the car would mean it was not fit for my purpose!


    We've left it at me asking him to send me something in writing explaining when and in what circumstances I could get the money back. Car can't be delivered until middle of next week so I'm going to call at the start of the week to get things sorted hopefully.


    To me it sounds like it's going to be a deposit with a refund only if the car is rejected for not as described etc.
    • easy
    • By easy 11th Jan 18, 4:49 PM
    • 2,312 Posts
    • 2,714 Thanks
    easy
    Having spoken to the sales person in the closest branch (still 100 miles away) they want a £200 'delivery charge' which will be deducted from the purchase price.


    He also said I would be able to get a refund if I don't take the car for any reason but also at times made reference to refund if 'not as described' or not 'fit for purpose'. Apparently, me not wanting the car would mean it was not fit for my purpose!


    We've left it at me asking him to send me something in writing explaining when and in what circumstances I could get the money back. Car can't be delivered until middle of next week so I'm going to call at the start of the week to get things sorted hopefully.


    To me it sounds like it's going to be a deposit with a refund only if the car is rejected for not as described etc.
    Originally posted by bairn7

    Hmm, I had this situation a few years back for a Ford Focus we wanted to view (a low mileage auto with sunroof so rare-ish). Ford main dealer said the car I was interested in was at a different branch and asked £100 to bring it over to the local branch. I was assured over the phone that this would be refunded if we chose not to buy - and of course deducted from price if we bought.
    I gave them my credit card no, they charged my card immediately and we went to view 2 days later.
    Having seen this rather sad, knocked about car which had very worn tyres and a cheap aftermarket sunroof fitted (I admit I had assumed it was a factory-fitted when I saw the ad) we decided that this car wasn't for us, and I asked for my deposit to be refunded as the car wasn't what I had expected. The salesman refused as it was as he had described it, not his fault that I didn't know what I wanted. He was very brusque and unpleasant.

    I asked my husband to get back into our car, and I followed the salesman back into the showroom - which was pretty busy on this Saturday morning. I had to get quite assertive, and loudly ask to see the sales manager (and use the words shoddy practice in a loud voice) before it was agreed that my deposit would be refunded. It took a week (and 2 phone calls) for that transaction to go through.

    Obviously I've never been back to that dealership again, and I've vowed never to pay a deposit to view again.
    Last edited by easy; 11-01-2018 at 4:54 PM.
    I try not to get too stressed out on the forum. I won't argue, i'll just leave a thread if you don't like what I say.
    • unholyangel
    • By unholyangel 11th Jan 18, 8:35 PM
    • 12,420 Posts
    • 9,720 Thanks
    unholyangel
    Its not evans halshaw "move me closer" service is it?

    http://www.evanshalshaw.com/move-me-closer/ (terms and conditions link at the bottom of that page too).

    If it is, they have 10 working days to move the car. From the time they notify you the car has arrived, you have 2 working days to view the car. That seems a little one sided/unfair to me.
    Money doesn't solve poverty.....it creates it.
    • Green hopeful
    • By Green hopeful 11th Jan 18, 11:27 PM
    • 65 Posts
    • 163 Thanks
    Green hopeful
    I realise this might not be the case here but there is a common scam where someone hacks a main dealership auto trader account and switches the contact details. They then put an advert on for a popular slightly cheap car. When you contact them they ask for a deposit to bring the car to you.

    I thought it was a scam and when I googled the wording from the email it was a recognised scam. I notified the dealer that had been hacked, auto trader and the person whose advert they copied. I didn!!!8217;t get a response from any of them.

    I then blocked the scammer's emails.
    • Herzlos
    • By Herzlos 12th Jan 18, 7:50 AM
    • 7,314 Posts
    • 6,596 Thanks
    Herzlos
    I've seen this before too, it's treated as if you're wanting to move it from dealership to dealership, though sadly they wouldn't let me see it in the storage yard. By the time you're paying the deposit you're almost committing to buy it unless there's something wrong, rather than just having a look.

    If it's a car you like and you're serious about buying it, give it a go. They should be able to give you a video walk round at least before you decide to get it transferred.
    Also get in writing what the conditions are on the refund of the deposit.
    • bairn7
    • By bairn7 12th Jan 18, 3:31 PM
    • 479 Posts
    • 148 Thanks
    bairn7
    Thanks all. I've found a similar car about the same distance away so I'm going to view that tomorrow and at least test drive so that I know whether I'll be interested. If I don't buy the car tomorrow, but I test drive and know that I'm happy with the drive, I'll pay the deposit once I have terms for repayment.


    It's not Evans Halshaw but, upon further research, it is a chain which stores cars remotely and transfers them to the showroom of choice, hence the fee. Apparently!
    • stator
    • By stator 12th Jan 18, 3:46 PM
    • 6,292 Posts
    • 4,169 Thanks
    stator
    Unless it's a very rare, specialist vehicle then I can't see how anyone would agree to this. Crazy.
    I'd much rather pay for a train journey and a taxi to go see a car than pay them a questionable 'deposit'
    Changing the world, one sarcastic comment at a time.
  • EvansHalshaw
    Hi everyone,

    Just popping in as we were mentioned!

    As unholyangel mentioned, Evans Halshaw offer a "Move Me Closer" service whereby if you find a vehicle you like, but can't get to the dealership, we'll move the vehicle to a dealership that's closer to you.

    This takes up to 10 working days, and we'll ask you to pay a £200 deposit. If you buy the car, we'll take the £200 off the sale price. If you view the car and decide not to buy it, we'll refund your £200 within 5 working days. The only circumstance in which you would not be entitled to get the £200 back would be if you move a car and then don't attend (or re-arrange and attend) the appointment we make for you to view it.

    I hope that makes sense! You can read the full terms here. I'm around if anyone has any questions too

    Michael
    Verified Company
    I am a verified representative of Evans Halshaw. MSE has given permission for me to post in response to queries about the company so that I can help solve issues. You can see my name on the Verified Companies list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.

    Michael - Evans Halshaw Customer Engagement Leader

    Need help? Contact Evans Halshaw Customer Services:
    Search "Evans Halshaw" on Facebook Messenger
    Call Us: 0333 3239 178
    • stator
    • By stator 18th Jan 18, 3:31 PM
    • 6,292 Posts
    • 4,169 Thanks
    stator
    Hi everyone,

    Just popping in as we were mentioned!

    As unholyangel mentioned, Evans Halshaw offer a "Move Me Closer" service whereby if you find a vehicle you like, but can't get to the dealership, we'll move the vehicle to a dealership that's closer to you.

    This takes up to 10 working days, and we'll ask you to pay a £200 deposit. If you buy the car, we'll take the £200 off the sale price. If you view the car and decide not to buy it, we'll refund your £200 within 5 working days. The only circumstance in which you would not be entitled to get the £200 back would be if you move a car and then don't attend (or re-arrange and attend) the appointment we make for you to view it.

    I hope that makes sense! You can read the full terms here. I'm around if anyone has any questions too

    Michael
    Originally posted by EvansHalshaw
    This is quite silly:
    7. When the Vehicle arrives at the Chosen Evans Halshaw Dealership, the Customer will be notified by their contact preference. At that time the Customer must make an appointment not more than two Working Days (or such other time as may be agreed in writing by Evans Halshaw) from that notification to attend the Chosen Evans Halshaw Dealership to view the Vehicle.
    A lot of people wouldn't be able to come in if they are working for the next two days.
    Changing the world, one sarcastic comment at a time.
  • EvansHalshaw
    Hi Stator,

    The term also provides for us to agree a more suitable time for a customer to view the car outside of those 2 working days, and we're always happy to do that! We're much more interested in showing you the car, with the hope that it's right for you, than we are in recovering costs for transporting that car.

    Michael
    Verified Company
    I am a verified representative of Evans Halshaw. MSE has given permission for me to post in response to queries about the company so that I can help solve issues. You can see my name on the Verified Companies list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.

    Michael - Evans Halshaw Customer Engagement Leader

    Need help? Contact Evans Halshaw Customer Services:
    Search "Evans Halshaw" on Facebook Messenger
    Call Us: 0333 3239 178
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