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  • FIRST POST
    • David4HR
    • By David4HR 10th Jan 18, 2:53 PM
    • 5Posts
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    David4HR
    Avonline Broadband
    • #1
    • 10th Jan 18, 2:53 PM
    Avonline Broadband 10th Jan 18 at 2:53 PM
    We live in a rural location and exited BT's service to take Satellite Broadband with AVONLINE - bad mistake
    Within days of the initial contract we realised the AVONLINE provision was not better than what we had with BT!

    (November 2016) We advised AVONLINE of the slowness, at this point I'm convinced we were on a ONE YEAR CONTRACT, they sold us 'their new ... best ... fastest' broadband offering. In so doing, we were put on a TWO YEAR CONTRACT.

    We ignored the speed problems and thought this was a result of our computers, and concentrated on doing essential internet stuff - paying utility bills etc during lunchbreaks at work! Our computing equipment has been assessed and a laptop replaced - there's nothing wrong with our Computers ... the issues are with the broadband provision from AVONLINE.

    Contacted AVONLINE on 26/11/17 saying the service isn't good enough and we were misled into upgrading. Many long phone and various emails later , their "Professional and Helpful Customer Service people" inform us we are tied in until November 2018.

    We want to negotiate an exit from their contract. We feel we were mis-sold and the service isn't fit for purpose. Is there no way of not paying for their unacceptable broadband (compounded by to their poor customer service) before the end of their 2nd contract of November 2018?
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