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  • FIRST POST
    • Sconeyj
    • By Sconeyj 10th Jan 18, 1:56 PM
    • 11Posts
    • 54Thanks
    Sconeyj
    NatWest £125 switch incentive
    • #1
    • 10th Jan 18, 1:56 PM
    NatWest £125 switch incentive 10th Jan 18 at 1:56 PM
    Just as I thought I'd exhausted every bank...up pops NatWest with a switch offer! £125 for switching, and no direct debits required. All you need to do is:
    • switch a non-NatWest account
    • deposit £1,500
    • log into online or mobile banking
    All before 16 March (although you need to apply for the account by 16 February).


    Happy days!
Page 96
    • EachPenny
    • By EachPenny 14th Apr 18, 4:48 PM
    • 6,097 Posts
    • 16,026 Thanks
    EachPenny
    Cue Natwest analysts running a simple query to identify the scope of anyone who has had > 1 inventive.
    Originally posted by veryintrigued
    Never before has a mistyping been so apt
    "In the future, everyone will be rich for 15 minutes"
    • 18cc
    • By 18cc 14th Apr 18, 5:02 PM
    • 676 Posts
    • 454 Thanks
    18cc
    I rest my case again veryintrigued.
    Originally posted by Mchambers

    You can't rest your case again - once it's rested, it's rested!
    • gingercordial
    • By gingercordial 14th Apr 18, 5:14 PM
    • 1,186 Posts
    • 1,231 Thanks
    gingercordial
    They actually said:- "We're aware of some issues on our mobile app service and are working hard to fix them."

    I think what they mean is that there was an issue with people who used the app (rather than online banking) to access their account to meet that criteria for getting the payment.

    You either had to log on to online banking or mobile banking... it sounds like some people who logged in to mobile banking (only) might not have had that fact recognised by the bonus eligibility checking process.
    Originally posted by EachPenny
    I don't think that's what they meant. And husband got his bonus with switching to a new account even though I know he only used the mobile app. Whereas I have not had mine even though I logged into the online service several times to do various things with my existing account as well as using the mobile app daily.

    I am 100% certain I qualify and will be calling on Monday to make sure I get on the list for the extra £25 if that is what's going!
    • Herbalus
    • By Herbalus 14th Apr 18, 5:27 PM
    • 2,105 Posts
    • 1,741 Thanks
    Herbalus
    I am 100% certain I qualify and will be calling on Monday to make sure I get on the list for the extra £25 if that is what's going!
    Originally posted by gingercordial
    I remain unconvinced that they will be handing out extra £25s like free sweets in the normal course of business. I think its a case of everybody on here egging each other on. Theres only 1 case on here of having got something I think.

    You may well get some form of inconvenience payment if you make contact and have to chase them, but its not a dead cert.
    • Nick_C
    • By Nick_C 14th Apr 18, 5:48 PM
    • 4,025 Posts
    • 5,596 Thanks
    Nick_C
    £25 seems to be about right for paying the bonus late. Nationwide made similar payments about 18 months ago when their Regular Saver accounts were maturing but interest was not being credited.

    Cheaper than defending a complaint to the ombudsman.
    • Mchambers
    • By Mchambers 14th Apr 18, 5:50 PM
    • 988 Posts
    • 309 Thanks
    Mchambers
    Never before has a mistyping been so apt
    Originally posted by EachPenny
    I don't think it was mistyped.
    • older_wiser
    • By older_wiser 14th Apr 18, 7:12 PM
    • 2,208 Posts
    • 3,648 Thanks
    older_wiser
    No, you are misrepresenting what was said. We said that you had no complaint until after the deadline passed, and that you were just wasting your time before that. You can't complain about something that you think is going to happen, only something that has happened!
    Originally posted by ValiantSon
    I didn't mention anything about making a complaint if people were saying they were going to make a complaint about a payment that may not be actioned until friday then they were incorrect.

    I mentioned enquiries regarding the switch process if advisers had been getting calls from customers making sure everything was running smoothly perhaps it would have made natwest aware that the system was failing badly.
    • EachPenny
    • By EachPenny 14th Apr 18, 7:59 PM
    • 6,097 Posts
    • 16,026 Thanks
    EachPenny
    I mentioned enquiries regarding the switch process if advisers had been getting calls from customers making sure everything was running smoothly perhaps it would have made natwest aware that the system was failing badly.
    Originally posted by older_wiser
    No, because the advisers would simply have advised that payments were being done manually and processed over a number of days... and not to worry if the payment hadn't arrived already because it would be there by the end of Friday.

    Various people reported phoning NatWest and getting this advice.

    Getting lots of calls from people saying "Where's my money?" wouldn't have told NatWest anything about how the system was performing. All it would have told them was that they had lots of customers who were very impatient and apparently weren't able to understand simple terms and conditions.

    The thing NatWest managers needed to look at to work out if the system was "failing badly" would have been the number of payments processed as a percentage of the number they expected to make by the end of Friday. If the percentage wasn't heading towards 99% as the deadline approached that would have been the signal something was wrong. And by all accounts it seems they were aware something wasn't right.
    "In the future, everyone will be rich for 15 minutes"
    • Mchambers
    • By Mchambers 14th Apr 18, 9:01 PM
    • 988 Posts
    • 309 Thanks
    Mchambers
    No, because the advisers would simply have advised that payments were being done manually and processed over a number of days... and not to worry if the payment hadn't arrived already because it would be there by the end of Friday.

    Various people reported phoning NatWest and getting this advice.

    Getting lots of calls from people saying "Where's my money?" wouldn't have told NatWest anything about how the system was performing. All it would have told them was that they had lots of customers who were very impatient and apparently weren't able to understand simple terms and conditions.

    The thing NatWest managers needed to look at to work out if the system was "failing badly" would have been the number of payments processed as a percentage of the number they expected to make by the end of Friday. If the percentage wasn't heading towards 99% as the deadline approached that would have been the signal something was wrong. And by all accounts it seems they were aware something wasn't right.
    Originally posted by EachPenny
    Surely you are not suggesting that people should ask for compensation ?
    • EachPenny
    • By EachPenny 14th Apr 18, 9:15 PM
    • 6,097 Posts
    • 16,026 Thanks
    EachPenny
    Surely you are not suggesting that people should ask for compensation ?
    Originally posted by Mchambers
    Of course, once the deadline has passed and the payment hasn't been made, then NatWest are in breach and a suitable compensatory payment should be forthcoming.

    Someone kindly calculated a reasonable amount of interest on £125 to be in the order of 1p per day... it would seem very fair for NatWest to add this amount for every day the payment is delayed
    "In the future, everyone will be rich for 15 minutes"
    • ricroc
    • By ricroc 14th Apr 18, 10:07 PM
    • 2 Posts
    • 1 Thanks
    ricroc
    I have just been in touch via secure messaging within the NatWest app and received the response below. I think itís clear they have an issue and Iíve now asked about compensation.

    Hello, thank you for using secure messaging, hope you are doing well today.
    I am really sorry to hear that and we are aware that few of our customers have not received the reward yet and our switching team is looking into the matter.

    I would request you to please wait for another 3-4 days as this is due to some technical error and our team is looking to sort it out for you.

    Please do not worry as you have met all the criteria, you will surely receive the cashback of £125.!

    I am really sorry for the inconvenience!you have come across. This is something which I never want my customers to experience with.
    Trust me, this is not a usual Natwest experience. Kindly treat this experience as an exception.

    Thank you very much for your patience.!Should you have any query or concern, please feel free to get back to us anytime. We are available 24/7 to help you.
    • nomorekids
    • By nomorekids 14th Apr 18, 10:19 PM
    • 306 Posts
    • 246 Thanks
    nomorekids
    This is a repeat of my previous post but to re iterate

    for those that haven't got their £125

    Hi folks, I've posted this before but got refuted by someone who used his example as proof this isn't true. However it is true and comes from my own experience and verified by a friend who works for NatWest.

    Switching your old current account into the new/existing Nat West one had to be done completely online for the incentive to be paid automatically. All switches not able to be paid automatically have ended up on a desk to be processed manually.

    For some reason because I did the switch online, I ended up with a letter about the switch. This duly signed and sent off letter meant I then didn't automatically qualify for the incentive, the switch went through fine but no incentive received.

    When I rang helpline and chatted it through, I found out I still don't qualify for the incentive automatically but have however now received it manually. Nat West have given me £125 because I rang and chatted though everything with customer services.

    When I rang they said my case wasn't unusual and a lot of people haven't automatically qualified because they have switched a current account that isn't one that can be switched on the 7 day switching service and has to be done manually.

    However the good news is that you will get the £125 provided all the switching conditions have been met of course. I hope this helps someone.
    If you want to be rich, never get married and most definitely never have kids
    • Mchambers
    • By Mchambers 14th Apr 18, 10:28 PM
    • 988 Posts
    • 309 Thanks
    Mchambers
    Should be a nice load of wonga for my dad.
    • EachPenny
    • By EachPenny 14th Apr 18, 10:31 PM
    • 6,097 Posts
    • 16,026 Thanks
    EachPenny
    I have just been in touch via secure messaging within the NatWest app and received the response below. I think itís clear they have an issue and Iíve now asked about compensation.

    Hello, thank you for using secure messaging, hope you are doing well today.
    I am really sorry to hear that and we are aware that few of our customers have not received the reward yet and our switching team is looking into the matter.

    I would request you to please wait for another 3-4 days as this is due to some technical error and our team is looking to sort it out for you.

    Please do not worry as you have met all the criteria, you will surely receive the cashback of £125.!

    I am really sorry for the inconvenience!you have come across. This is something which I never want my customers to experience with.
    Trust me, this is not a usual Natwest experience. Kindly treat this experience as an exception.

    Thank you very much for your patience.!Should you have any query or concern, please feel free to get back to us anytime. We are available 24/7 to help you.
    Originally posted by ricroc
    Was that secure message from NatWest's Nigerian office by any chance? They didn't ask you to send them £125 by Western Union to enable them to release your payment?
    "In the future, everyone will be rich for 15 minutes"
    • Mchambers
    • By Mchambers 14th Apr 18, 10:33 PM
    • 988 Posts
    • 309 Thanks
    Mchambers
    Of course, once the deadline has passed and the payment hasn't been made, then NatWest are in breach and a suitable compensatory payment should be forthcoming.

    Someone kindly calculated a reasonable amount of interest on £125 to be in the order of 1p per day... it would seem very fair for NatWest to add this amount for every day the payment is delayed
    Originally posted by EachPenny
    1p ! Doubt it !1 It will cost Natwest more with people going to the FOS and the bad press.
    • ValiantSon
    • By ValiantSon 14th Apr 18, 10:36 PM
    • 2,489 Posts
    • 2,393 Thanks
    ValiantSon
    I have just been in touch via secure messaging within the NatWest app and received the response below. I think itís clear they have an issue and Iíve now asked about compensation.

    Hello, thank you for using secure messaging, hope you are doing well today.
    I am really sorry to hear that and we are aware that few of our customers have not received the reward yet and our switching team is looking into the matter.

    I would request you to please wait for another 3-4 days as this is due to some technical error and our team is looking to sort it out for you.

    Please do not worry as you have met all the criteria, you will surely receive the cashback of £125.!

    I am really sorry for the inconvenience!you have come across. This is something which I never want my customers to experience with.
    Trust me, this is not a usual Natwest experience. Kindly treat this experience as an exception.

    Thank you very much for your patience.!Should you have any query or concern, please feel free to get back to us anytime. We are available 24/7 to help you.
    Originally posted by ricroc
    Apparently NatWest are employing people who cannot write in English.
    • Herbalus
    • By Herbalus 14th Apr 18, 10:37 PM
    • 2,105 Posts
    • 1,741 Thanks
    Herbalus
    @nomorekids. Youve been refuted more than once, and its getting tiresome because it doesnt agree with the NatWest terms and conditions. I know you are just trying to help.

    The terms say you need to switch through CASS. Whether a letter was sent to you or not doesnt matter as long as it was a current account switch service. Other people have said they had a letter to sign and it was paid on time.

    I have had zero explanation why my £125 hasnt arrived, and I didnt get a letter. So if what you say is the case for you (no reason to doubt thats what you were told of course), its not the only possible reason.

    Thanks for your optimism and willing to help though. Its just not (in my opinion) the only answer for many people.
    • ValiantSon
    • By ValiantSon 14th Apr 18, 10:58 PM
    • 2,489 Posts
    • 2,393 Thanks
    ValiantSon
    I luv spam.
    Originally posted by Mchambers
    Of that fact, we are all well aware.
    • older_wiser
    • By older_wiser 15th Apr 18, 7:54 AM
    • 2,208 Posts
    • 3,648 Thanks
    older_wiser
    You continue to display a lack of logic. What reason could there be for enquiring about a payment which had yet to be late?

    Furthermore, by customers constantly contacting the bank they would be increasing the workload, and potentially compounding potential problems.

    There is no legitimate argument for contacting the bank in the circumstances you describe.
    Originally posted by ValiantSon
    in your opinion just because you keep repeating the same thing as some kind of mantra doesn't make it correct.

    This thread seems to be full of people who just accept anything a bank tells you if you and others are happy to continue to behave like that thats fine more power to your elbow.

    telling people not to phone was incorrect that is my opinion and it won't change many of the people who haven't had payment might be closer to actually getting it if they had contacted them.

    I've heard nothing from natwest about their failure do they even know how many customers are left to be payed ? Hopefully they do but as a long standing customer of many years i'm not confident this will be dealt with swiftly.
    • p07747
    • By p07747 15th Apr 18, 8:40 AM
    • 3 Posts
    • 0 Thanks
    p07747
    has anybody applied for more that one account for the £125 incentive
    Last edited by p07747; 15-04-2018 at 8:40 AM. Reason: spelling mistake
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