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  • FIRST POST
    • Sconeyj
    • By Sconeyj 10th Jan 18, 1:56 PM
    • 10Posts
    • 53Thanks
    Sconeyj
    NatWest 125 switch incentive
    • #1
    • 10th Jan 18, 1:56 PM
    NatWest 125 switch incentive 10th Jan 18 at 1:56 PM
    Just as I thought I'd exhausted every bank...up pops NatWest with a switch offer! 125 for switching, and no direct debits required. All you need to do is:
    • switch a non-NatWest account
    • deposit 1,500
    • log into online or mobile banking
    All before 16 March (although you need to apply for the account by 16 February).


    Happy days!
Page 92
    • Hattie625
    • By Hattie625 13th Apr 18, 7:51 PM
    • 704 Posts
    • 560 Thanks
    Hattie625
    *My emphasis.

    Really? Can people claim mental distress for this? Isn't that a bit over the top.

    Re the other poster, I would agree expenses incurred, but there's no need to visit a branch and pay for parking to resolve this.
    Originally posted by Herbalus
    For some people there will be mental distress. If this doesn't apply to you, you are perfectly entitled not to ask for any compensation-or to refuse any compensation offered to you. I am sure that the chief executive of RBS group will be delighted as s/he surveys their bonus package reward for such a successful and brilliantly executed switch scheme.
    • 18cc
    • By 18cc 13th Apr 18, 7:51 PM
    • 385 Posts
    • 232 Thanks
    18cc
    Yes I think people do get distressed about it - it is easy to just say oh well manana give them a couple of weeks to sort it out I know I'll get it in the end doesn't matter but that's not how it works I think if you are expecting an incentive by today and it doesn't turn up you get upset about it that is just very very understandable
    • NJA22
    • By NJA22 13th Apr 18, 7:51 PM
    • 9 Posts
    • 3 Thanks
    NJA22
    This is interesting. The terms of the offer regarding the switch were:



    That is quite broad in itself. There is no mention of the switched account (Nationwide in your case) having direct debits or anything. I would be interested to hear the reason.
    Originally posted by Herbalus
    No direct debits were switched in this case. The account switched in question was a Flex Account opened in a 'donor' fashion i.e. was only open for a short time (approx 1 month).
    Provided I can get through to someone tomorrow will feedback here.
    • YorkshireBoy
    • By YorkshireBoy 13th Apr 18, 8:10 PM
    • 30,132 Posts
    • 17,985 Thanks
    YorkshireBoy
    The account switched in question was a Flex Account opened in a 'donor' fashion i.e. was only open for a short time (approx 1 month).
    Originally posted by NJA22
    In addition to the questions I asked in post #1819 (which you may have missed), did you have a debit card for the Nationwide account? And was it activated? And did you tell NatWest you had a debit card (if you did)?
    • knack92
    • By knack92 13th Apr 18, 8:25 PM
    • 424 Posts
    • 195 Thanks
    knack92
    No payment for me yet. My dad who dopily forgot to deposit 1500 until 16th March has received his 125 on the 11th. We weren't expecting it as the terms required the deposit before the 16th.
    • EachPenny
    • By EachPenny 13th Apr 18, 8:31 PM
    • 4,582 Posts
    • 11,776 Thanks
    EachPenny
    Yes I think people do get distressed about it - it is easy to just say oh well manana give them a couple of weeks to sort it out I know I'll get it in the end doesn't matter but that's not how it works I think if you are expecting an incentive by today and it doesn't turn up you get upset about it that is just very very understandable
    Originally posted by 18cc
    Presumably the same people would sue their own grandmother if she sent their birthday card a day late.

    On a slightly more serious point, people going over the top with their complaints and causing aggravation calling multiple times a day might make NatWest wonder about the wisdom of offering switching bonuses in the future, especially if large numbers of people taking the advantage of the offer close their account asap.

    That would be... unfortunate. And even more unfortunate if Natwest's parent company takes note and decides this switching bonus game is more hassle than it is worth.
    "In the future, everyone will be rich for 15 minutes"
    • NJA22
    • By NJA22 13th Apr 18, 8:43 PM
    • 9 Posts
    • 3 Thanks
    NJA22
    Were you told by Nationwide (online and by letter) that you were switching out?
    Was the Nationwide account closed on, or shortly after, switch date?
    Did NatWest send you a list of payments on the Nationwide account, that you could elect to switch or leave on Nationwide, prior to switch date?
    Originally posted by YorkshireBoy
    Online - no, Letter - unsure. Although if I recall, on my online banking screen with Nationwide it did carry a little message underneath the relevant account saying 'switching out'.
    No didn't recieve that list of payments from Natwest.

    In addition to the questions I asked in post #1819 (which you may have missed), did you have a debit card for the Nationwide account? And was it activated? And did you tell NatWest you had a debit card (if you did)?
    Originally posted by YorkshireBoy
    Sorry, Yorkshire Boy I did overlook that. Now I did tell Natwest that I did have a Nationwide debit card, however thinking about it, its very possible that I didn't activate it. All I did was stick a token 50 on it and never used it to make any transactions both electronically or chip and pin. Do you think the activation maybe the contributing factor?
    • YorkshireBoy
    • By YorkshireBoy 13th Apr 18, 8:51 PM
    • 30,132 Posts
    • 17,985 Thanks
    YorkshireBoy
    Do you think the activation maybe the contributing factor?
    Originally posted by NJA22
    It's possible I suppose.

    Another possibility is that there was a name mismatch. Maybe you omitted a middle name on one account/debit card?

    And I don't think you said whether the Nationwide account was indeed closed on completion of the switch?
    • NJA22
    • By NJA22 13th Apr 18, 9:02 PM
    • 9 Posts
    • 3 Thanks
    NJA22
    It's possible I suppose.

    Another possibility is that there was a name mismatch. Maybe you omitted a middle name on one account/debit card?

    And I don't think you said whether the Nationwide account was indeed closed on completion of the switch?
    Originally posted by YorkshireBoy
    Yes... middle name is on the Natwest but not on the Nationwide.
    Can't remember if the Nationwide a/c was closed on switch completion.
    • NJA22
    • By NJA22 13th Apr 18, 9:08 PM
    • 9 Posts
    • 3 Thanks
    NJA22
    It's possible I suppose.

    Another possibility is that there was a name mismatch. Maybe you omitted a middle name on one account/debit card?

    And I don't think you said whether the Nationwide account was indeed closed on completion of the switch?
    Originally posted by YorkshireBoy
    Quick question; So if an account is switched out, that switched isn't immediately closed? It could potentially lay dormant for a short time afterwards?
    • YorkshireBoy
    • By YorkshireBoy 13th Apr 18, 9:09 PM
    • 30,132 Posts
    • 17,985 Thanks
    YorkshireBoy
    Yes... middle name is on the Natwest but not on the Nationwide.
    Originally posted by NJA22
    Seem to remember they must match exactly. Maybe that's where the fault lies. Then again, if the CASS couldn't complete fully the Nationwide account might still be open? If so, they may have done a partial switch, and not a CASS switch.
    Can't remember if the Nationwide a/c was closed on switch completion.
    Must have been the only account you had with them? Otherwise you could log in to check.
    • S_uk
    • By S_uk 13th Apr 18, 9:11 PM
    • 58 Posts
    • 14 Thanks
    S_uk
    Three hours to go. I think it's fair to say it's very unlikely that I'll be getting my payment before midnight. If I do I'll do a Paddy Ashdown and eat my hat
    Last edited by S_uk; 13-04-2018 at 9:16 PM.
    • YorkshireBoy
    • By YorkshireBoy 13th Apr 18, 9:12 PM
    • 30,132 Posts
    • 17,985 Thanks
    YorkshireBoy
    Quick question; So if an account is switched out, that switched isn't immediately closed? It could potentially lay dormant for a short time afterwards?
    Originally posted by NJA22
    Some are removed from online view immediately. Others can take a day or two to disappear from online view. In my experience.
    • NJA22
    • By NJA22 13th Apr 18, 9:20 PM
    • 9 Posts
    • 3 Thanks
    NJA22
    Seem to remember they must match exactly. Maybe that's where the fault lies. Then again, if the CASS couldn't complete fully the Nationwide account might still be open? If so, they may have done a partial switch, and not a CASS switch.Must have been the only account you had with them? Otherwise you could log in to check.
    Originally posted by YorkshireBoy
    Cheers for your continued help YB.
    I have other Nationwide A/C (Flexdirect & linked FlexReg saver) but can't find evidence of my old a/c that I switched out to Natwest.
    • YorkshireBoy
    • By YorkshireBoy 13th Apr 18, 9:27 PM
    • 30,132 Posts
    • 17,985 Thanks
    YorkshireBoy
    Cheers for your continued help YB.
    I have other Nationwide A/C (Flexdirect & linked FlexReg saver) but can't find evidence of my old a/c that I switched out to Natwest.
    Originally posted by NJA22
    I've run out of ideas now! Please report back on what they say tomorrow.
    • NJA22
    • By NJA22 13th Apr 18, 9:31 PM
    • 9 Posts
    • 3 Thanks
    NJA22
    I've run out of ideas now! Please report back on what they say tomorrow.
    Originally posted by YorkshireBoy
    Will do, hopefully will get some sense out of them tomorrow!
    • starM
    • By starM 13th Apr 18, 9:48 PM
    • 1,342 Posts
    • 178 Thanks
    starM
    If account is credited with 1400 and 100 will criteria still be met?
    • Steve_xx
    • By Steve_xx 13th Apr 18, 9:49 PM
    • 6,522 Posts
    • 2,725 Thanks
    Steve_xx
    If account is credited with 1400 and 100 will criteria still be met?
    Originally posted by starM
    Yes, so long as the credits were made before 16 March.
    • escapee
    • By escapee 13th Apr 18, 9:55 PM
    • 304 Posts
    • 120 Thanks
    escapee
    Were aware of some issues on our Mobile Banking service and are aware that some customers who met the criteria have not received their 125 bonus. We're working hard to fix them. Sorry and thanks for your patience.
    by NATWEST

    I've been experiencing problems logging into mobile banking and found the above quote from the Natwest Twitter feed which was posted within the last hour. Another post stated they're looking into the bonus 'issue' as a matter of urgency!
    • Hattie625
    • By Hattie625 13th Apr 18, 10:37 PM
    • 704 Posts
    • 560 Thanks
    Hattie625
    So predictable that payment of the bonus would turn into an omnishambles...or at least a shambles. As 13 April approached and nobody was reporting receiving the bonus prior to Wed 11th it became kind of inevitable that it would go pear shaped in the short window between 11th and 13th. Other banks eg Halifax manage it by paying the bonus as soon as criteria met, so no big payout day involving millions of customers.
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