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  • FIRST POST
    • Sconeyj
    • By Sconeyj 10th Jan 18, 1:56 PM
    • 11Posts
    • 54Thanks
    Sconeyj
    NatWest 125 switch incentive
    • #1
    • 10th Jan 18, 1:56 PM
    NatWest 125 switch incentive 10th Jan 18 at 1:56 PM
    Just as I thought I'd exhausted every bank...up pops NatWest with a switch offer! 125 for switching, and no direct debits required. All you need to do is:
    • switch a non-NatWest account
    • deposit 1,500
    • log into online or mobile banking
    All before 16 March (although you need to apply for the account by 16 February).


    Happy days!
Page 90
    • Nick_C
    • By Nick_C 13th Apr 18, 5:06 PM
    • 4,038 Posts
    • 5,612 Thanks
    Nick_C
    NatWest normally do business online and over the phone 24 hours a day.
    • EachPenny
    • By EachPenny 13th Apr 18, 5:12 PM
    • 6,156 Posts
    • 16,215 Thanks
    EachPenny
    In that case maybe Natwest shouldn't allow their employees who represent their company to put such information out via their official social media account into the public sphere, in answer to a direct question, if the information is not going to be reliable?
    Originally posted by S_uk
    What matters is what the contract (the T&C's) say.

    They say "by 13 April 2018". NatWest have another 6 hours 48 minutes before they are in breach of contract.
    "In the future, everyone will be rich for 15 minutes"
    • JonnyH2
    • By JonnyH2 13th Apr 18, 5:18 PM
    • 56 Posts
    • 3 Thanks
    JonnyH2
    Natwest 125
    Got my 125 incentive paid in on Wednesday 11th April.

    All fine and no probably withdrawing..
    • older_wiser
    • By older_wiser 13th Apr 18, 5:19 PM
    • 2,208 Posts
    • 3,648 Thanks
    older_wiser
    still nowt for me 42 mins to go or 6hrs 42 mins depending how you define the 13th deadline

    the problem is the people who haven't got it yet seem to be mostly existing customers while the new customers who have had it will probably transfer out their accounts next week. must admit i've always had a natwest account its making me wonder why i've been so loyal.
    • vienly
    • By vienly 13th Apr 18, 5:28 PM
    • 103 Posts
    • 14 Thanks
    vienly
    An existing customer and still haven't received mine, I'm wondering were we meant to keep the 1500 in the account until we received the 150, or it doesn't matter if we transferred it out before then?

    Sorry if this has already been answered.
    • nomorekids
    • By nomorekids 13th Apr 18, 5:32 PM
    • 306 Posts
    • 246 Thanks
    nomorekids
    Anyone waiting for incentive who got a letter about the switch and asking them to sign and send back?

    If so you will not get the incentive. The incentive is only paid if the whole process is done online. The letter means you go over to manual switching.

    The good news for me at least is I kept copies of every bit of correspondence and printed terms and conditions so I am getting the incentive paid to me manually.

    If this applies to you, ring them and explain you want to be put through to complaints. You had no way of knowing the letter wasnt part of normal switching or that by signing it, it would cancel your eligibility for the 125.

    Good luck
    If you want to be rich, never get married and most definitely never have kids
    • Hattie625
    • By Hattie625 13th Apr 18, 5:36 PM
    • 763 Posts
    • 638 Thanks
    Hattie625
    An existing customer and still haven't received mine, I'm wondering were we meant to keep the 1500 in the account until we received the 150, or it doesn't matter if we transferred it out before then?

    Sorry if this has already been answered.
    Originally posted by vienly
    No, you don't need to have kept the 1500 in the account. As long as it was paid in before March 16th.

    Edited:- Apologies. The March 16th date was the date by which the switch had to complete in order to get the bonus. The deposit could be made before or after that date (or before the switch completed).
    Last edited by Hattie625; 13-04-2018 at 5:41 PM.
    • Weybridge78
    • By Weybridge78 13th Apr 18, 5:55 PM
    • 156 Posts
    • 42 Thanks
    Weybridge78
    Just spoke to the switching team. Apparently, there has been a significant bank error with regards to paying people on time and there has been a high volume of calls about people not receiving the payment. The woman I spoke to said that it is now 3 to 5 business days for the issue to be sorted.
    • Hattie625
    • By Hattie625 13th Apr 18, 5:58 PM
    • 763 Posts
    • 638 Thanks
    Hattie625
    Just spoke to the switching team. Apparently, there has been a significant bank error with regards to paying people on time and there has been a high volume of calls about people not receiving the payment. The woman I spoke to said that it is now 3 to 5 business days for the issue to be sorted.
    Originally posted by Weybridge78
    These lucky customers are in for big compensation if they have to wait until well into next week. Wish I was one of them...
    • starM
    • By starM 13th Apr 18, 6:03 PM
    • 1,380 Posts
    • 182 Thanks
    starM
    Was the deadline today?

    Expecting 4 across my family. None arrived.

    Has anyone spoken with NatWest yet?
    • ValiantSon
    • By ValiantSon 13th Apr 18, 6:03 PM
    • 2,525 Posts
    • 2,471 Thanks
    ValiantSon
    Anyone waiting for incentive who got a letter about the switch and asking them to sign and send back?

    If so you will not get the incentive. The incentive is only paid if the whole process is done online. The letter means you go over to manual switching.

    The good news for me at least is I kept copies of every bit of correspondence and printed terms and conditions so I am getting the incentive paid to me manually.

    If this applies to you, ring them and explain you want to be put through to complaints. You had no way of knowing the letter wasnt part of normal switching or that by signing it, it would cancel your eligibility for the 125.

    Good luck
    Originally posted by nomorekids
    Absolutely untrue. I had to sign and return a form by post and my switch incentive was paid in to my account on 12th without any issue. My father went into branch to complete his and he too received the switch incentive, without any issue, on 12th.
    • Nick_C
    • By Nick_C 13th Apr 18, 6:13 PM
    • 4,038 Posts
    • 5,612 Thanks
    Nick_C
    The fact that NatWest seem to be processing the credits manually is a good enough reason not to stay with them. It should have been a simple bit of technology to automate the process.

    Its the shareholders I feel sorry for.
    • binaryuniverse
    • By binaryuniverse 13th Apr 18, 6:13 PM
    • 736 Posts
    • 459 Thanks
    binaryuniverse
    These lucky customers are in for big compensation if they have to wait until well into next week. Wish I was one of them...
    Originally posted by Hattie625
    I didn't get free money! I demand compensation!
    • Steve_xx
    • By Steve_xx 13th Apr 18, 6:15 PM
    • 6,554 Posts
    • 2,741 Thanks
    Steve_xx
    Was the deadline today?

    Expecting 4 across my family. None arrived.

    Has anyone spoken with NatWest yet?
    Originally posted by starM
    It should be there by now, according to the terms of the offer:

    If you meet the eligibility criteria for this offer, well pay 125 into your eligible account by 13 April 2018, .....
    • Nick_C
    • By Nick_C 13th Apr 18, 6:20 PM
    • 4,038 Posts
    • 5,612 Thanks
    Nick_C
    Was the deadline today?
    Originally posted by starM
    The deadline wasn't today.

    The deadline is today.
    • S_uk
    • By S_uk 13th Apr 18, 6:24 PM
    • 59 Posts
    • 14 Thanks
    S_uk
    Just spoke to the switching team. Apparently, there has been a significant bank error with regards to paying people on time and there has been a high volume of calls about people not receiving the payment. The woman I spoke to said that it is now 3 to 5 business days for the issue to be sorted.
    Originally posted by Weybridge78
    If this is true, then someone needs to tell the people running their twitter account. Just an hour ago they replied to a tweet by saying
    all switch bonuses will be paid today if criteria met
    • ValiantSon
    • By ValiantSon 13th Apr 18, 6:45 PM
    • 2,525 Posts
    • 2,471 Thanks
    ValiantSon
    It should be there by now, according to the terms of the offer:

    If you meet the eligibility criteria for this offer, well pay 125 into your eligible account by 13 April 2018, .....
    Originally posted by Steve_xx
    No, it is still 13th April, and they therefore still have time to meet the deadline.

    • Steve_xx
    • By Steve_xx 13th Apr 18, 7:02 PM
    • 6,554 Posts
    • 2,741 Thanks
    Steve_xx
    No, it is still 13th April, and they therefore still have time to meet the deadline.

    Originally posted by ValiantSon
    ....unless you're in Melbourne, just saying
    • S_uk
    • By S_uk 13th Apr 18, 7:03 PM
    • 59 Posts
    • 14 Thanks
    S_uk
    Whilst there are still five hours left, and the money may go through literally at the last second, I do wonder if it was ever wise for them to leave it so late and therefore at a point which wouldn't allow any slack in the system in case something goes wrong or there's a delay in their systems.
    • Hattie625
    • By Hattie625 13th Apr 18, 7:08 PM
    • 763 Posts
    • 638 Thanks
    Hattie625
    ....unless you're in Melbourne, just saying
    Originally posted by Steve_xx
    There will be something in the t and c's saying that times are London time.
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