Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • Sconeyj
    • By Sconeyj 10th Jan 18, 1:56 PM
    • 11Posts
    • 54Thanks
    Sconeyj
    NatWest 125 switch incentive
    • #1
    • 10th Jan 18, 1:56 PM
    NatWest 125 switch incentive 10th Jan 18 at 1:56 PM
    Just as I thought I'd exhausted every bank...up pops NatWest with a switch offer! 125 for switching, and no direct debits required. All you need to do is:
    • switch a non-NatWest account
    • deposit 1,500
    • log into online or mobile banking
    All before 16 March (although you need to apply for the account by 16 February).


    Happy days!
Page 106
    • 18cc
    • By 18cc 11th May 18, 9:09 AM
    • 676 Posts
    • 454 Thanks
    18cc
    One of the questions was how much is my monthly gas bill well it's news to me that experian knows how much my gas bill is particularly when I have a dual fuel tariff with only one direct debit what do they want me to do separate out an estimate of gas and electricity!
    • EachPenny
    • By EachPenny 11th May 18, 4:48 PM
    • 6,101 Posts
    • 16,026 Thanks
    EachPenny
    One of the questions was how much is my monthly gas bill well it's news to me that experian knows how much my gas bill is particularly when I have a dual fuel tariff with only one direct debit what do they want me to do separate out an estimate of gas and electricity!
    Originally posted by 18cc
    I had a similar thing with PO savings. The call centre staff asked me for the 'place [I] was born'. I couldn't remember telling them when I set the security up, but gave the town name anyway. I failed the check and the call was terminated. I called back to complain, but had to go through security again. Same question came up.

    At this point I protested strongly that I hadn't given that information when applying, and if I had they had just failed me on the same question. The CSA insisted every customer had to give the 'place they were born' when applying. Eventually I worked out their definition of 'place you were born' is actually 'Country of birth'. And obviously for security reasons if a customer says "Little Giggleston" and the correct answer is "UK" the CSA is not permitted to clarify it is the country that they are asking for.
    "In the future, everyone will be rich for 15 minutes"
    • 18cc
    • By 18cc 11th May 18, 7:06 PM
    • 676 Posts
    • 454 Thanks
    18cc
    That is appalling! It is just typical of what is happening

    one of the questions was - and I kid you not -
    which of the following represents the company you are a director of wy, ch, de, and as

    I had absolutely no idea what they were talking about! it was only about 3 days later I realised that the wy were the first two letters of the company name of the management company of the flats where I live!

    Compare that with my application with a starling account - it was like living on a different planet
    • castle96
    • By castle96 11th May 18, 7:11 PM
    • 1,681 Posts
    • 286 Thanks
    castle96
    I had to write in/signed saying where I was born (sure I answered it originally)
    • DMN
    • By DMN 12th May 18, 8:15 AM
    • 10 Posts
    • 1 Thanks
    DMN
    125 paid at last (but no compensation for time and trouble)!
    I have eventually received the 125 after all the knockbacks of a few call handlers and compliant specialists first saying I wasn't eligible because I just missed the deadline.( I knew I'd switched well within the time stipulated). I had to complain several times when the money still did not arrive when they did indeed confirm my eligibility and they said I should receive it by 27th April. I eventually received it by 11th May but no compensation whatsoever. I even asked for some compensation for all my time and trouble pursuing this but they did not mention in their complaint response. I have now complained to the Ombudsman and will be interested to find out if they can demand some compensation to be paid by Nat West. I was first asking for 50 but I increased this request to another 125 after a few hours of phonecalls and writing complaints. Anyone know how the Ombudsman will view this?
    • Mchambers
    • By Mchambers 12th May 18, 8:49 AM
    • 988 Posts
    • 309 Thanks
    Mchambers
    I have eventually received the 125 after all the knockbacks of a few call handlers and compliant specialists first saying I wasn't eligible because I just missed the deadline.( I knew I'd switched well within the time stipulated). I had to complain several times when the money still did not arrive when they did indeed confirm my eligibility and they said I should receive it by 27th April. I eventually received it by 11th May but no compensation whatsoever. I even asked for some compensation for all my time and trouble pursuing this but they did not mention in their complaint response. I have now complained to the Ombudsman and will be interested to find out if they can demand some compensation to be paid by Nat West. I was first asking for 50 but I increased this request to another 125 after a few hours of phonecalls and writing complaints. Anyone know how the Ombudsman will view this?
    Originally posted by DMN
    Have you got a final response for your complaint from Natwest ? If not, ask Natwest for a final response as the ombudsman won't look at your case without a final response.

    For me, Natwest paid for my phone costs . They work out how much to give you via a formula. It is not a lot of money but it is worth a go.

    I trust you have mentioned stress to the ombudsman and the time it has taken to get Natwest to respond.

    You will have a good case with the ombudsman .

    Good luck.
    • DMN
    • By DMN 15th May 18, 7:20 AM
    • 10 Posts
    • 1 Thanks
    DMN
    Thanks for you reply. Yes it seems to be the final response I received on 2 occasions. After the first response they suggested the Ombudsman if I wasn't happy with the response but after a few phonecalls they agreed to re-open the complaint which they didn't offer at first (and after I'd made an additional complaint). The 2nd response sounds final and again suggests the Ombudsman and I haven't tried to re-open this complaint as I presume it's the final response..? It has been a very frustrating process with NatWest that I believe the Ombudsman should hear about.
    • Mchambers
    • By Mchambers 15th May 18, 7:58 AM
    • 988 Posts
    • 309 Thanks
    Mchambers
    Thanks for you reply. Yes it seems to be the final response I received on 2 occasions. After the first response they suggested the Ombudsman if I wasn't happy with the response but after a few phonecalls they agreed to re-open the complaint which they didn't offer at first (and after I'd made an additional complaint). The 2nd response sounds final and again suggests the Ombudsman and I haven't tried to re-open this complaint as I presume it's the final response..? It has been a very frustrating process with NatWest that I believe the Ombudsman should hear about.
    Originally posted by DMN
    The letter must state 'final response'. If it it does not, I suggest that it it is not, Try giving Natwest a call and ask them if it is their final response.
    • mrchrisbrogan
    • By mrchrisbrogan 31st May 18, 11:04 AM
    • 79 Posts
    • 13 Thanks
    mrchrisbrogan
    How long after the notification that the switch was successful did it take to receive the bonus?
    • ValiantSon
    • By ValiantSon 31st May 18, 11:36 AM
    • 2,489 Posts
    • 2,394 Thanks
    ValiantSon
    How long after the notification that the switch was successful did it take to receive the bonus?
    Originally posted by mrchrisbrogan
    The bonus was, on the previous offer, and is, on the current offer, payable by a specific date (13th April and 10th August, respectively). NatWest stick to this date, so don't expect it any sooner. Failure to pay by that date is a breach of contract and you should make a formal complaint.
    • eskbanker
    • By eskbanker 31st May 18, 11:48 AM
    • 7,846 Posts
    • 8,667 Thanks
    eskbanker
    The bonus was, on the previous offer, and is, on the current offer, payable by a specific date (13th April and 10th August, respectively). NatWest stick to this date, so don't expect it any sooner. Failure to pay by that date is a breach of contract and you should make a formal complaint.
    Originally posted by ValiantSon
    As per many angry posts further upthread, they failed dismally to stick to the 13 April date!

    Agreed that people shouldn't expect it earlier than the published date though (unless they happen to be fantasists with overactive imaginations....)
    • ValiantSon
    • By ValiantSon 31st May 18, 11:59 AM
    • 2,489 Posts
    • 2,394 Thanks
    ValiantSon
    As per many angry posts further upthread, they failed dismally to stick to the 13 April date!
    Originally posted by eskbanker
    Yes, I know. I don't think my answer suggested otherwise. I said that they stick to the date as a matter of policy, but as a matter of fact, I acknowledged that they may fail to pay in time. That's why I referred to breach of contract and formal complaint.
    Last edited by ValiantSon; 31-05-2018 at 12:01 PM.
    • Byzar
    • By Byzar 31st May 18, 4:59 PM
    • 7 Posts
    • 0 Thanks
    Byzar
    How long need it to be an account to switch on them? Let's say its opened few days ago
    • ValiantSon
    • By ValiantSon 31st May 18, 5:03 PM
    • 2,489 Posts
    • 2,394 Thanks
    ValiantSon
    How long need it to be an account to switch on them? Let's say its opened few days ago
    Originally posted by Byzar
    As long as it has the necessary number of direct debits for the relevant switch offer then you can switch it as soon as you want.
    • Mchambers
    • By Mchambers 31st May 18, 8:02 PM
    • 988 Posts
    • 309 Thanks
    Mchambers
    How long need it to be an account to switch on them? Let's say its opened few days ago
    Originally posted by Byzar
    Make sure you dds are active (i.e. dds have debited your switch account) before you switch.
    • tg99
    • By tg99 31st May 18, 8:08 PM
    • 674 Posts
    • 267 Thanks
    tg99
    Make sure you dds are active (i.e. dds have debited your switch account) before you switch.
    Originally posted by Mchambers
    I believe DD become active once set up is completed with the bank and don!!!8217;t need the first payment to have been taken in order to be active.
    Last edited by tg99; 31-05-2018 at 8:09 PM. Reason: Addition
    • Mchambers
    • By Mchambers 31st May 18, 8:29 PM
    • 988 Posts
    • 309 Thanks
    Mchambers
    I believe DD become active once set up is completed with the bank and don!!!8217;t need the first payment to have been taken in order to be active.
    Originally posted by tg99
    Make sure the dds have debited your account before you switch.
    • tg99
    • By tg99 31st May 18, 9:04 PM
    • 674 Posts
    • 267 Thanks
    tg99
    Make sure the dds have debited your account before you switch.
    Originally posted by Mchambers
    You could do if you wanted to play it safe but none of the switches t and c I have seen have ever required the DD to have paid out prior to switching, only that they are active hence debiting of your account before the switch is not required.
    • ValiantSon
    • By ValiantSon 31st May 18, 9:35 PM
    • 2,489 Posts
    • 2,394 Thanks
    ValiantSon
    You could do if you wanted to play it safe but none of the switches t and c I have seen have ever required the DD to have paid out prior to switching, only that they are active hence debiting of your account before the switch is not required.
    Originally posted by tg99
    Much as it pains me to almost agree with Mchambers, how would you prove that a direct debit was active if there was no record of it having been claimed? They cease being active after 13 months without a claim, but if a bank decided to challenge whether a direct debit which had never been claimed was active, then I don't think the customer would be likely to win. Why take the chance?
    • Mchambers
    • By Mchambers 31st May 18, 10:16 PM
    • 988 Posts
    • 309 Thanks
    Mchambers
    Much as it pains me to almost agree with Mchambers, how would you prove that a direct debit was active if there was no record of it having been claimed? They cease being active after 13 months without a claim, but if a bank decided to challenge whether a direct debit which had never been claimed was active, then I don't think the customer would be likely to win. Why take the chance?
    Originally posted by ValiantSon
    Mr TSB...You are agreeing with me.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

131Posts Today

1,509Users online

Martin's Twitter
  • Ta ta... for now. This August, as I try and do every few yrs, I'm lucky enough to be taking a sabbatical. No work,? https://t.co/Xx4R3eLhFG

  • RT @lethalbrignull: @MartinSLewis I've been sitting here for a good while trying to decide my answer to this, feeling grateful for living i?

  • Early days but currently it's exactly 50 50 in liberality v democracy, with younger people more liberal, older more? https://t.co/YwJr4izuIj

  • Follow Martin