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  • FIRST POST
    • Sconeyj
    • By Sconeyj 10th Jan 18, 1:56 PM
    • 11Posts
    • 54Thanks
    Sconeyj
    NatWest 125 switch incentive
    • #1
    • 10th Jan 18, 1:56 PM
    NatWest 125 switch incentive 10th Jan 18 at 1:56 PM
    Just as I thought I'd exhausted every bank...up pops NatWest with a switch offer! 125 for switching, and no direct debits required. All you need to do is:
    • switch a non-NatWest account
    • deposit 1,500
    • log into online or mobile banking
    All before 16 March (although you need to apply for the account by 16 February).


    Happy days!
Page 100
    • gocat
    • By gocat 17th Apr 18, 12:09 PM
    • 5,305 Posts
    • 61,146 Thanks
    gocat
    Well shes phoned back early and offered me 10. I said escalate it to complaints.
    blimmin cheek.
    I got someone called Helen. Who have the others spoken too?
    • blindman
    • By blindman 17th Apr 18, 12:24 PM
    • 5,179 Posts
    • 4,204 Thanks
    blindman
    Well shes phoned back early and offered me 10. I said escalate it to complaints.
    blimmin cheek.
    I got someone called Helen. Who have the others spoken too?
    Originally posted by gocat
    Input an online complaint yesterday 11:00

    Got email confirmation 18:00

    No call back yet, so decided to ring as other have had callbacks and reasonable compo

    My complaint handler-Pauline-is busy so I've update my contact number to the work one.

    Fingers crossed.

    May be an idea to list who your callback is with (as suggested above-First name only) and what you are offered.

    I know that in call centres, operatives are usually given a amount they can offer customers without asking their supervisor.

    This maybe why some are getting more than others.

    Good luck.
    • nickmarkfurness
    • By nickmarkfurness 17th Apr 18, 12:32 PM
    • 1 Posts
    • 1 Thanks
    nickmarkfurness
    No reward payout!
    I have also experienced no reward payout even though i have met the criteria. I am having to resort to raising a complaint which i haven't back from yet.
    I keep getting told please wait one more day, please wait one more day.
    I have had no communication from NatWest about any technical issue and you can't switch again because they don't have to payout if you don't have an account with them so you are basically stuck asking for the reward you are entitled too when you have met all conditions.
    Really frustrating because when we are late with payments there are charges and penalties and are soon on your case chasing.
    Where is the FCA on this? They can't just get away with this can they?
    • EachPenny
    • By EachPenny 17th Apr 18, 12:54 PM
    • 6,746 Posts
    • 18,134 Thanks
    EachPenny
    I have had no communication from NatWest about any technical issue and you can't switch again because they don't have to payout if you don't have an account with them so you are basically stuck asking for the reward you are entitled too when you have met all conditions.
    Originally posted by nickmarkfurness
    What makes you think that? Have you read the offer terms and conditions?
    "In the future, everyone will be rich for 15 minutes"
    • bigst
    • By bigst 17th Apr 18, 1:00 PM
    • 35 Posts
    • 15 Thanks
    bigst
    Spoken to them this morning and there is now an OFFICIAL email been sent to all call centre staff this morning confirming all payments will be made by the 27th. He actually read it while on the phone to me.
    Last edited by bigst; 17-04-2018 at 1:00 PM. Reason: spelling
    • redditrabbit
    • By redditrabbit 17th Apr 18, 2:11 PM
    • 42 Posts
    • 3 Thanks
    redditrabbit
    Still waiting myself here. Complaint raised yesterday at approx. 10am and awaiting acknowledgment and/or call.
    • older_wiser
    • By older_wiser 17th Apr 18, 2:23 PM
    • 2,208 Posts
    • 3,648 Thanks
    older_wiser
    Still waiting myself here. Complaint raised yesterday at approx. 10am and awaiting acknowledgment and/or call.
    Originally posted by redditrabbit
    I did mine yesterday afternoon got the email confirmation of the complaint number around 6ish but no contact from natwest as yet.

    If you haven't even got the email to confirm that your complaint has been registered i'd be on the phone to them. Don't waste yet more time hoping things things will rectify themselves as last week proved natwest don't keep customers in the loop for some reason.
    • blindman
    • By blindman 17th Apr 18, 2:35 PM
    • 5,179 Posts
    • 4,204 Thanks
    blindman
    Still waiting myself here. Complaint raised yesterday at approx. 10am and awaiting acknowledgment and/or call.
    Originally posted by redditrabbit
    As per my earlier post.

    I did contact them today (don't normally) to update my phone details and my complaint handler did ring me back, about 1/2 hr ago.

    Don't think it was me chasing that promoted that-who knows.

    Anyway she offered me decent compo-40-

    I get the feeling I could have gone higher but I'm not greedy.

    This payment is now in the bank.

    Payment of the incentive will be in the account by 27th April

    Well we've heard that before

    Maybe worth giving them a call.

    0800 161 5126

    And be polite
    • eskbanker
    • By eskbanker 17th Apr 18, 2:52 PM
    • 8,038 Posts
    • 8,957 Thanks
    eskbanker
    My dad will also be going to the FCA.
    Originally posted by Mchambers
    ....or he could just go straight to the FOS, as that's where the FCA will tell him to go, as per https://www.fca.org.uk/about/complain-about-regulators:
    The regulators cannot consider complaints about the firms we regulate. If you have a complaint about a firm, then you should raise this initially with the firm. If you remain unhappy with the outcome, you may be able to make a complaint to the Financial Ombudsman Service
    • blindman
    • By blindman 17th Apr 18, 2:59 PM
    • 5,179 Posts
    • 4,204 Thanks
    blindman
    People...Please don't forget to use the press. The banks all hate bad press. My dad will also be going to the FCA.
    Originally posted by Mchambers
    With what?

    Bank cocks up free money incentive date.-gives out compensation for delayed payment?

    Non story...
    • LFC_
    • By LFC_ 17th Apr 18, 3:04 PM
    • 4 Posts
    • 2 Thanks
    LFC_
    I've just gave the customer service a call to see where I'm at with the switch and when the 125 would be paid, was told by the woman that I don't meet the criteria because apparently 1,500 needs to be paid in every month? (had no idea about this, was certain that it was just a 1500 one-off deposit)

    * I signed up for the switch a couple of months back and binned it off because I didn't reach the criteria in time - got an email the other day saying they'd extended it. I get paid around 1200 4 weekly so I've had near enough 2500 deposited since March

    Would have argued the toss but I was only on a short break in work - anybody else had any trouble of this kind?
    Last edited by LFC_; 17-04-2018 at 3:16 PM.
    • RG2015
    • By RG2015 17th Apr 18, 3:17 PM
    • 1,306 Posts
    • 779 Thanks
    RG2015
    ....or he could just go straight to the FOS, as that's where the FCA will tell him to go, as per https://www.fca.org.uk/about/complain-about-regulators:
    Originally posted by eskbanker
    People...Please don't forget to use the press. The banks all hate bad press. My dad will also be going to the FCA.
    Originally posted by Mchambers
    Might be the Fathers' Compensation Alliance.
    • eskbanker
    • By eskbanker 17th Apr 18, 3:18 PM
    • 8,038 Posts
    • 8,957 Thanks
    eskbanker
    was told by the woman that I don't meet the criteria because apparently 1,500 needs to be paid in every month? (had no idea about this, was certain that it was just a 1500 one-off deposit)
    Originally posted by LFC_
    You're right, she's wrong, on that issue, but obviously worth rechecking the offer Ts & Cs to be completely sure of your ground before going back to them....

    Edit: seeing your edit, if you're saying you had a separate offer from them that overrode the published requirement to have 1500 in the account by 16 March then you'll obviously need to be able to bring this into play.
    Last edited by eskbanker; 17-04-2018 at 3:23 PM. Reason: Responded to post before it was edited
    • eskbanker
    • By eskbanker 17th Apr 18, 3:19 PM
    • 8,038 Posts
    • 8,957 Thanks
    eskbanker
    Might be the Fathers' Compensation Alliance.
    Originally posted by RG2015
    ....as opposed to the Full Of S*** (that'll be 'spam' obviously )
    • EachPenny
    • By EachPenny 17th Apr 18, 3:22 PM
    • 6,746 Posts
    • 18,134 Thanks
    EachPenny
    People...Please don't forget to use the press. The banks all hate bad press. My dad will also be going to the FCA.
    Originally posted by Mchambers
    Does he know this yet?

    He's got his 125 and presumably would get a compensatory payment if you he asked, so what more do you think the FCA FOS would give him?
    "In the future, everyone will be rich for 15 minutes"
    • matrix999
    • By matrix999 17th Apr 18, 3:23 PM
    • 1,519 Posts
    • 369 Thanks
    matrix999
    Complaints dept gave me 30 compensation - Really nice advisor and said 125 will be paid by 27/04
    • older_wiser
    • By older_wiser 17th Apr 18, 3:57 PM
    • 2,208 Posts
    • 3,648 Thanks
    older_wiser
    Complaints dept gave me 30 compensation - Really nice advisor and said 125 will be paid by 27/04
    Originally posted by matrix999
    exactly the same response i got from the adviser that called me just now 125 by the 27th and 30 pounds in compensation today.

    i think i could have got more though ! she asked had the loss of the bonus impacted me in any way i truthfully said no as it wasn't my main bank if i had layed it on it abit thick about bills being unpayed she may have increased it to 50 or more but just thats my hunch.

    Hopefully no one is in that situation but if you are maybe tell the CS about that and they may give you more compensation.
    • 18cc
    • By 18cc 17th Apr 18, 5:16 PM
    • 739 Posts
    • 494 Thanks
    18cc
    I've just gave the customer service a call to see where I'm at with the switch and when the 125 would be paid, was told by the woman that I don't meet the criteria because apparently 1,500 needs to be paid in every month? (had no idea about this, was certain that it was just a 1500 one-off deposit)

    * I signed up for the switch a couple of months back and binned it off because I didn't reach the criteria in time - got an email the other day saying they'd extended it. I get paid around 1200 4 weekly so I've had near enough 2500 deposited since March

    Would have argued the toss but I was only on a short break in work - anybody else had any trouble of this kind?
    Originally posted by LFC_
    Not 1500/month, just one payment of 1500.
    • MDMD
    • By MDMD 17th Apr 18, 5:34 PM
    • 314 Posts
    • 179 Thanks
    MDMD
    My 125 arrived at some point this afternoon (wasnt in this morning). They are clearly working though them.
    • barnesy99
    • By barnesy99 17th Apr 18, 5:36 PM
    • 7 Posts
    • 1 Thanks
    barnesy99
    Just looked on my account and the 125 landed in my account some time this afternoon
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