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  • FIRST POST
    • paul2louise
    • By paul2louise 10th Jan 18, 10:46 AM
    • 1,765Posts
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    paul2louise
    Landline problems - openreach fault
    • #1
    • 10th Jan 18, 10:46 AM
    Landline problems - openreach fault 10th Jan 18 at 10:46 AM
    I discovered that we had no phone line for at least 2 days last week. Didnt realise straight away until i wanted to make a call. It was fixed the next day. Then this morning mum tried to ring me to wish me happy birthday. She couldnt get through so left me a message. I raised the issue again and appears its a similar problem as last time. So is this acceptable.
    I asked plusnet my provider if i could complain and they said there is no point, as you cant contact Openreach. So i said how many times does this have to happen before i am entitled to complain and he said oh it needs to be a lot more serious.
    I am glad i am not an older person on my own with the landline as my sole use of communication.
Page 1
    • JJ Egan
    • By JJ Egan 10th Jan 18, 11:01 AM
    • 10,512 Posts
    • 4,444 Thanks
    JJ Egan
    • #2
    • 10th Jan 18, 11:01 AM
    • #2
    • 10th Jan 18, 11:01 AM
    You complain to your provider OR is not a public facing company .
    The problem you post and its repair time is way below the complaint threshold .
    • cajef
    • By cajef 10th Jan 18, 11:25 AM
    • 4,770 Posts
    • 3,814 Thanks
    cajef
    • #3
    • 10th Jan 18, 11:25 AM
    • #3
    • 10th Jan 18, 11:25 AM
    She couldnt get through so left me a message.
    Originally posted by paul2louise
    If she couldn't get through how did she leave you a message?
    I used to have a handle on life, but it broke.
    • Ian011
    • By Ian011 10th Jan 18, 12:58 PM
    • 2,027 Posts
    • 1,186 Thanks
    Ian011
    • #4
    • 10th Jan 18, 12:58 PM
    • #4
    • 10th Jan 18, 12:58 PM
    If it is the "1571" service, the recording equipment is at the telephone exchange.
    • Bigphil1474
    • By Bigphil1474 10th Jan 18, 2:54 PM
    • 830 Posts
    • 354 Thanks
    Bigphil1474
    • #5
    • 10th Jan 18, 2:54 PM
    • #5
    • 10th Jan 18, 2:54 PM
    OP, the last time my landline went faulty it took OR about a week to fix, and that was apparently due to a cancelled job. The time before that it was about 2 weeks but that was about 8 years ago. My last issue was apparently at the telegraph pole (blown fuse?) , and the one before we had to have the line replaced between the pole and our house as it was corroded. I'm with PlusNet and they did their bit to help me so wouldn't want to complain. To be fair, if you didn't realise for 2 days that it wasn't working, then hardly a great loss? Seems odd that the same problem would occur twice if it's supposed to be fixed.
    • paul2louise
    • By paul2louise 10th Jan 18, 4:01 PM
    • 1,765 Posts
    • 669 Thanks
    paul2louise
    • #6
    • 10th Jan 18, 4:01 PM
    • #6
    • 10th Jan 18, 4:01 PM
    If she couldn't get through how did she leave you a message?
    Originally posted by cajef
    She text me on my mobile
    • paul2louise
    • By paul2louise 10th Jan 18, 4:03 PM
    • 1,765 Posts
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    paul2louise
    • #7
    • 10th Jan 18, 4:03 PM
    • #7
    • 10th Jan 18, 4:03 PM
    Land line is totally dead and broadband is dead too. I am using wifi at coffee shop. I wouldn't mind but a bit cheesed off that this is stuff I am trying to sort on my birthday
    • cajef
    • By cajef 10th Jan 18, 4:14 PM
    • 4,770 Posts
    • 3,814 Thanks
    cajef
    • #8
    • 10th Jan 18, 4:14 PM
    • #8
    • 10th Jan 18, 4:14 PM
    She text me on my mobile
    Originally posted by paul2louise
    Never thought to ring you on the mobile when she found the landline dead, sounds about right for my mother.
    I used to have a handle on life, but it broke.
    • paul2louise
    • By paul2louise 10th Jan 18, 4:25 PM
    • 1,765 Posts
    • 669 Thanks
    paul2louise
    • #9
    • 10th Jan 18, 4:25 PM
    • #9
    • 10th Jan 18, 4:25 PM
    Never thought to ring you on the mobile when she found the landline dead, sounds about right for my mother.
    Originally posted by cajef
    We are both busy today and we spoke last night. She was just giving me a quick ring before she left. As she couldn't get thro she just sent me a quick message.
    • Owain Moneysaver
    • By Owain Moneysaver 10th Jan 18, 5:23 PM
    • 8,202 Posts
    • 9,096 Thanks
    Owain Moneysaver
    The fault repair level depends on what you want to pay for (and what your provider resells from Openreach). If you are with BT Retail, you can pay an extra 12 per quarter for Total Care and get a guaranteed 24/7 fault reporting and fix within 24 hours.

    BT may also offer a free upgrade to Total Care if you have a telecare alarm.

    If you pay for BT Business line, you can pay 22.68 per quarter for Critical Care and get guaranteed fix within 6 hours.
    A kind word lasts a minute, a skelped erse is sair for a day.
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