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  • FIRST POST
    • maggy50
    • By maggy50 9th Jan 18, 4:46 PM
    • 754Posts
    • 1,126Thanks
    maggy50
    Coop on line banking
    • #1
    • 9th Jan 18, 4:46 PM
    Coop on line banking 9th Jan 18 at 4:46 PM
    Not used this for a while my account with coop bank was registered on line but today i tried to get on .
    All i need to know is what to use as my username ?
    I have all my details written down but i am nit sure if my account number is my user name ?
    Can anyone advise
    Light travels faster than sound.

    This is why some people seem as bright until you hear them.
Page 1
    • badger09
    • By badger09 9th Jan 18, 5:14 PM
    • 6,005 Posts
    • 5,363 Thanks
    badger09
    • #2
    • 9th Jan 18, 5:14 PM
    • #2
    • 9th Jan 18, 5:14 PM
    Not used this for a while my account with coop bank was registered on line but today i tried to get on .
    All i need to know is what to use as my username ?
    I have all my details written down but i am nit sure if my account number is my user name ?
    Can anyone advise
    Originally posted by maggy50
    Mine is actually my name.

    They changed all the online banking access details some time ago - mid 2016 I think and I had to reset everything

    I use the app for day to day stuff - much easier.
    • pramsay13
    • By pramsay13 9th Jan 18, 5:27 PM
    • 396 Posts
    • 846 Thanks
    pramsay13
    • #3
    • 9th Jan 18, 5:27 PM
    • #3
    • 9th Jan 18, 5:27 PM
    mine is a random username I chose myself so can't help you I'm afraid.
    • Zanderman
    • By Zanderman 9th Jan 18, 6:15 PM
    • 1,617 Posts
    • 4,170 Thanks
    Zanderman
    • #4
    • 9th Jan 18, 6:15 PM
    • #4
    • 9th Jan 18, 6:15 PM
    As Badger said Coop Bank changed their system a few years back - it used to be log in with account number. Now it's a username you will have chosen.

    So either you haven't logged in since before the change, or you've forgotten your username - and we can't help with that!
    • Westie983
    • By Westie983 9th Jan 18, 6:21 PM
    • 4,355 Posts
    • 14,911 Thanks
    Westie983
    • #5
    • 9th Jan 18, 6:21 PM
    • #5
    • 9th Jan 18, 6:21 PM
    Try this if you dont think you have one? or you havent logged into the web since the changes happened.

    https://bank.co-operativebank.co.uk/CB/p#_frmMigration

    If this doesnt work then click here to reset with the details you do have.

    https://bank.co-operativebank.co.uk/CB/p#_frmForgottenUsername

    Westie983
    Save 12k in 2018 #10 Total (25,000)+10,000/12,000 = 83.33%
    Sealed Pot Challenge ~ 11 #97 Total (410) + 40/500 = 8.00% ( x 11)
    Xmas 2018 1 a Day #2 Total 62.59/365 = 17.14%
    Virtual Sealed Pot #1 Total 900/1,000 = 90.00%
    2 Savers Club 2018 #16 Total (1,500)+-480/2,000 = 51.00%

    Total 12,022.59/15,865 = 75.78%

    I'm a Board Guide on Budgeting & Bank Accounts, Debt-Free Wannabe, Disability Money Matters, and Savings & Investments. I'm a volunteer helping the boards run smoothly, but I'm not a moderator, and do not read all posts. If you see an inappropriate/illegal post then email forumteam@moneysavingexpert.com
    • SnowTiger
    • By SnowTiger 9th Jan 18, 6:25 PM
    • 3,301 Posts
    • 2,275 Thanks
    SnowTiger
    • #6
    • 9th Jan 18, 6:25 PM
    • #6
    • 9th Jan 18, 6:25 PM
    IIRC customers logged in using their sort code and account number, entered a PIN, then answered one of five predetermined questions.

    All the changed some time ago.

    If I were you I'd select the 'I can't remember my username' option to get my username emailed to me.

    If that doesn't work, you probably haven't registered under the new system and should try the 'I don't have a username' option.

    Their online banking help page is here.
    • maggy50
    • By maggy50 9th Jan 18, 6:53 PM
    • 754 Posts
    • 1,126 Thanks
    maggy50
    • #7
    • 9th Jan 18, 6:53 PM
    • #7
    • 9th Jan 18, 6:53 PM
    Thank you all for your help it is the case that it has changed since i last logged on
    Light travels faster than sound.

    This is why some people seem as bright until you hear them.
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