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    • MSE Andrew
      Verified User verified user
    • By MSE Andrew Verified User verified user 9th Jan 18, 3:48 PM
    • 72Posts
    • 7Thanks
    MSE Andrew
    Add your feedback on energy supplier Together Energy
    • #1
    • 9th Jan 18, 3:48 PM
    Add your feedback on energy supplier Together Energy 9th Jan 18 at 3:48 PM
    This is a feedback thread on energy supplier

    Together Energy

    Please share your experience with other MoneySavers. Click reply to take part
    • Did your switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Click reply below to discuss. If you haven’t already, join the forum to reply.
Page 2
    • ghulam35
    • By ghulam35 27th Feb 18, 12:26 AM
    • 25 Posts
    • 1 Thanks
    I'm having a bad experience with together energy, my switch eventually got completed on 26/01, however no bill, online portal not working. I rang them 3 times now, once it took them over 20mins to answer, second time it went to an overflow line where I spoke to a madiha who promised me a call back but never got one. So I emailed them last week and still not had no response.
    • Hoof Hearted
    • By Hoof Hearted 27th Feb 18, 11:00 AM
    • 2,073 Posts
    • 1,970 Thanks
    Hoof Hearted
    The way I see it is this. Together have got themselves in a terrible mess. Their IT systems have been a mess. The billing hasn't happened and mistakes have been made. The staff are under considerable pressure and what started well has just provoked negativity all round.

    However, there is currently a glimmer of hope. Bills to December have been issued and updated bills are promised shortly. Their act is coming together. I am on a decent tariff or I would have moved by now. My current contract ends in July and I will stick with them.

    They have suffered huge reputational damage and it will take some effort to turn this around.
    Je suis sabot...
    • meherenow
    • By meherenow 9th Mar 18, 7:17 PM
    • 83 Posts
    • 56 Thanks
    Well well, just received an email saying my bill was available.


    That I moved from nearly 3 months ago, sent them final meter reads, yet still they are estimating my energy use.

    Thankfully I can now let the ombudsman take care of this ridiculous mess.

    Not sure I like this pure cheek on the "bill" either:

    "Yes, as you have never supplied us with a reading we
    cannot be certain that your account will balance over
    the upcoming months. Please get into contact with us
    as soon as possible to provide readings. "

    wow, just wow!
    Last edited by meherenow; 09-03-2018 at 7:18 PM. Reason: info
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