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  • FIRST POST
    • jonomassey
    • By jonomassey 9th Jan 18, 1:30 PM
    • 122Posts
    • 10Thanks
    jonomassey
    0 WOW
    TUI T & C's breach claim
    • #1
    • 9th Jan 18, 1:30 PM
    0 WOW
    TUI T & C's breach claim 9th Jan 18 at 1:30 PM
    Hi,


    I'm currently trying to get our deposit refunded back from Tui for a holiday booked to travel in June this year. In August 17 we had a change of Airport and date of our flight and were advised at the time by the store who we booked with that as long as Tui could find an alternative flight that we were happy with, then they didn't have to give us a refund. The flight was moved to a different airport flying 1 day earlier. Now TUI have advised another change in time and also a Airline change to a airline that has a poor reputation and we have family who have flown on this airline and had a bad experience. We have now asked for our deposit back and TUI are refusing quoting the T & C's we signed up to allow for such a change.


    I have since found out that we were actually eligible for a refund on the first change (under TUI major changes to your holiday on their website) but at the time were advised we weren't as they had found a replacement flight albeit at a different airport within 3 days of our departure.


    I need some advise on whether I can try to get a refund based on TUI not following their own T & C's on the first change?


    Thanks in advance.
Page 1
    • richardw
    • By richardw 9th Jan 18, 6:46 PM
    • 18,618 Posts
    • 7,719 Thanks
    richardw
    • #2
    • 9th Jan 18, 6:46 PM
    • #2
    • 9th Jan 18, 6:46 PM
    Btw http://www.telegraph.co.uk/travel/advice/Thomson-case-could-spell-end-of-unfair-holiday-cancellation-charges/
    Posts are not advice and must not be relied upon.
    • jpsartre
    • By jpsartre 9th Jan 18, 8:03 PM
    • 3,269 Posts
    • 2,122 Thanks
    jpsartre
    • #3
    • 9th Jan 18, 8:03 PM
    • #3
    • 9th Jan 18, 8:03 PM
    In August 17 we had a change of Airport and date of our flight and were advised at the time by the store who we booked with that as long as Tui could find an alternative flight that we were happy with, then they didn't have to give us a refund.
    Originally posted by jonomassey
    What you've written makes little sense. If you were happy with the alternative offered there would surely be no reason to provide you with a refund? Are you saying that you were not happy with the change, asked for a refund and they refused?
    • jonomassey
    • By jonomassey 9th Jan 18, 8:38 PM
    • 122 Posts
    • 10 Thanks
    jonomassey
    • #4
    • 9th Jan 18, 8:38 PM
    • #4
    • 9th Jan 18, 8:38 PM
    Yes at the point of the first change we asked about a refund but they said as they had found us an alternative flight even at a different airport it wasn!!!8217;t an option for us.
    Last edited by jonomassey; 09-01-2018 at 8:47 PM.
    • NoodleDoodleMan
    • By NoodleDoodleMan 9th Jan 18, 8:56 PM
    • 445 Posts
    • 135 Thanks
    NoodleDoodleMan
    • #5
    • 9th Jan 18, 8:56 PM
    • #5
    • 9th Jan 18, 8:56 PM
    That Telegraph article is almost 3 years old - I would suggest a more up to date source.

    Best course of action is a letter to ABTA, copied to TUI, outlining your complaint. Make sure of all your facts etc.

    A copy to the BBC's "Rip Off Britain - Holidays" would not go amiss - bad publicity tends to concentrate the minds of travel companies.
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