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  • FIRST POST
    • Rajster
    • By Rajster 8th Jan 18, 8:37 PM
    • 2Posts
    • 3Thanks
    Rajster
    Plumber is charging me for cancelling!
    • #1
    • 8th Jan 18, 8:37 PM
    Plumber is charging me for cancelling! 8th Jan 18 at 8:37 PM
    Our boiler broke on 2nd Jan and we had a guy come out to have a look at it. He recommended having a new one fitted but he couldnít fit it for another week. A day later we asked him to go ahead. However, in the meantime another person was recommend to us and he could fit a boiler much sooner - within 2 days. We asked him to do it and it was fitted today and finally we have heating and hot water. We have 2 children under 4 so it was essential that a new boiler was installed as soon as possible. We cancelled the original guy today and now heís trying to charge us £250 for cancelling even though this was never made clear up front and there is nothing in writing to say we agreed to such a charge. He is threatening legal action if we donít pay.

    Surely we donít have to pay this? It was an emergency situation that needed resolving as soon as possible.

    Please help!
Page 1
    • DoaM
    • By DoaM 8th Jan 18, 9:22 PM
    • 4,399 Posts
    • 4,433 Thanks
    DoaM
    • #2
    • 8th Jan 18, 9:22 PM
    • #2
    • 8th Jan 18, 9:22 PM
    Did he charge you for his first visit? (i.e. the inspection visit).

    You don't say where you are in the UK, as such it's not possible to determine whether £250 call out and inspection is a reasonable price or not.
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    • Rajster
    • By Rajster 8th Jan 18, 9:26 PM
    • 2 Posts
    • 3 Thanks
    Rajster
    • #3
    • 8th Jan 18, 9:26 PM
    • #3
    • 8th Jan 18, 9:26 PM
    Yes, he charged us £60 call out fee. We are based in Essex
    • dj1471
    • By dj1471 8th Jan 18, 9:56 PM
    • 1,225 Posts
    • 827 Thanks
    dj1471
    • #4
    • 8th Jan 18, 9:56 PM
    • #4
    • 8th Jan 18, 9:56 PM
    Duplicate thread:
    http://forums.moneysavingexpert.com/showthread.php?t=5771898
    • J B
    • By J B 8th Jan 18, 10:47 PM
    • 2,809 Posts
    • 998 Thanks
    J B
    • #5
    • 8th Jan 18, 10:47 PM
    • #5
    • 8th Jan 18, 10:47 PM
    Sorry, my fault

    I suggested that the OP may get a better 'legal' opinion on here.
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