Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • TiredDonna
    • By TiredDonna 8th Jan 18, 5:10 PM
    • 20Posts
    • 4Thanks
    TiredDonna
    Dissatisfied with quality of work and customer service from trades - what do I do?
    • #1
    • 8th Jan 18, 5:10 PM
    Dissatisfied with quality of work and customer service from trades - what do I do? 8th Jan 18 at 5:10 PM
    I've got an on-going problem with a plumbing company, both the quality of the work and poor communications from them. I paid their invoice promptly on being told the work had been done, but then the leak started again. 8 days ago their engineer came out, acknowledged the problem and said he wasn't happy with his colleague's work so he capped the pipe (it was out-of-hours) and I'm still waiting for the fix. Been in all day waiting in the 12 'til 5 slot, chased at 3 and chased again just now to have a very shoddy reply from the office and that the engineer would be here this evening.
    I am so frustrated and angry and want to address this.
    What should I do? And what can I expect?
    I asked for their complaints procedure and was told I "could write to the director". I've emailed for a copy of their complaints procedure but am not holding my breath.
Page 1
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

1,680Posts Today

7,780Users online

Martin's Twitter
  • After the news I'm suing facebook over scam ads, people keep sending me ads with my pic in asking, ?is THIS ad with? https://t.co/lhTmijgnWt

  • So Facebook just waxed lyrical about all the things they're doing to stop fake ads. Whoop de whoop. Yet THESE SCA? https://t.co/hP4q6kRuuQ

  • Facebook giving evidence I believe just said "mr lewis said there are 50 ads, but we checked and found 1,000s".? https://t.co/4dAe8PCTCb

  • Follow Martin