Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • ACT2
    • By ACT2 8th Jan 18, 3:50 PM
    • 1Posts
    • 0Thanks
    ACT2
    Currys extended Xmas returns
    • #1
    • 8th Jan 18, 3:50 PM
    Currys extended Xmas returns 8th Jan 18 at 3:50 PM
    Currys normally have a 30 day return policy for faulty goods to to receive a refund or replacement . Their website advises over Xmas this will be extended up until Jan 14th for goods purchased from 1 Nov. I have a faulty tv purchased 10th November for a Xmas present.It wasn't used until Xmas day where a fault was discovered. I rang Currys who advised can only have a repair as over 30 days. I reminded the gentleman of their extended policy and he advised he was not aware.He said he could book the repair and pass me to on!!!314;ine section. I emailed them 5 days ago with this enquiry and am still waiting for their response. Does anyone know if I am correct in assuming I have the right to return this faulty tv for a refund or replacement .

    Thanks in advance
Page 1
    • Browntoa
    • By Browntoa 8th Jan 18, 3:52 PM
    • 33,189 Posts
    • 39,099 Thanks
    Browntoa
    • #2
    • 8th Jan 18, 3:52 PM
    • #2
    • 8th Jan 18, 3:52 PM
    It's extended for purchasing during the qualifying period
    I'm the Board Guide of the Referrers ,Telephones, Pensions , Shop Don't drop ,over 50's and Discount Code boards which means I volunteer to help get your forum questions answered and keep the forum runnning smoothly .However, please remember, board guides don't read every post. If you spot an inappropriate or illegal post please report it to forumteam@moneysavingexpert.com Any views are mine and not the official line of MoneySavingExpert.
    • sheramber
    • By sheramber 8th Jan 18, 6:53 PM
    • 4,751 Posts
    • 3,555 Thanks
    sheramber
    • #3
    • 8th Jan 18, 6:53 PM
    • #3
    • 8th Jan 18, 6:53 PM
    It is not extended for faulty products. Ii is an extension of the 21 day returns policy for unwanted items.

    Note it must be in its original unopened packaging.

    An unwanted product can be returned for a full refund within 21 days of delivery as long as it!!!8217;s still in its original, unopened packaging. This returns policy for unopened goods is in addition to your statutory rights and applies to purchases made in store, online or over the phone.
    • DoaM
    • By DoaM 8th Jan 18, 9:27 PM
    • 4,373 Posts
    • 4,403 Thanks
    DoaM
    • #4
    • 8th Jan 18, 9:27 PM
    • #4
    • 8th Jan 18, 9:27 PM
    As above, more than 30 days have passed since purchase thus your automatic right to reject has gone. Therefore they are within their rights to effectively choose the remedy they wish to offer ... if they wish to repair then they can do so. (If the goods still do not conform to contract after that one repair attempt then you do have the right to reject for a full refund).
    Diary of a madman
    Walk the line again today
    Entries of confusion
    Dear diary, I'm here to stay
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

170Posts Today

1,762Users online

Martin's Twitter