Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • davianstock
    • By davianstock 8th Jan 18, 12:55 PM
    • 1Posts
    • 0Thanks
    davianstock
    Utilita Energy scam be aware
    • #1
    • 8th Jan 18, 12:55 PM
    Utilita Energy scam be aware 8th Jan 18 at 12:55 PM
    very poor customer service ,phone time service is a disgrace, over priced on fuel you state you don't charge standing charge when you do as its on the high price unit of gas ie 7.9p kwh when others charge 3.3p kwh and standing charge so it works out cheaper to go else where so the facts shows in your case you would need to spend £40 per mth to get on the lower rate of gas then it would be reset at the beginning of a mth back to spending £40 before the lower rate is applied and you state free meters even after the government states you cannot advertise it as been free because there not free at all and everyone in the top 6 supplies cannot understand your unit prices so that states a lot your ripping people off to suite your own needs and profit just like you stopped the 4000 of your own customers moving across and the 10000s of complaints that are available online that's why I'm changing over bad service from utilita my gas went from £30-40mth to £110 you never told anyone about the cold weather payments just posted it on facebook then blamed the dwp and told me it was down to them when it was down to you as its a tax break government only tell you how many customers you can take on !!!!!!!
Page 1
    • trickytree1963
    • By trickytree1963 8th Jan 18, 1:59 PM
    • 248 Posts
    • 149 Thanks
    trickytree1963
    • #2
    • 8th Jan 18, 1:59 PM
    • #2
    • 8th Jan 18, 1:59 PM
    Most Energy suppliers with Zero SC will charge you a lot more for the unit price per kWh. Always best to look at the overall cost.
    • Hengus
    • By Hengus 8th Jan 18, 2:11 PM
    • 5,936 Posts
    • 3,657 Thanks
    Hengus
    • #3
    • 8th Jan 18, 2:11 PM
    • #3
    • 8th Jan 18, 2:11 PM
    very poor customer service ,phone time service is a disgrace, over priced on fuel you state you don't charge standing charge when you do as its on the high price unit of gas ie 7.9p kwh when others charge 3.3p kwh and standing charge so it works out cheaper to go else where so the facts shows in your case you would need to spend £40 per mth to get on the lower rate of gas then it would be reset at the beginning of a mth back to spending £40 before the lower rate is applied and you state free meters even after the government states you cannot advertise it as been free because there not free at all and everyone in the top 6 supplies cannot understand your unit prices so that states a lot your ripping people off to suite your own needs and profit just like you stopped the 4000 of your own customers moving across and the 10000s of complaints that are available online that's why I'm changing over bad service from utilita my gas went from £30-40mth to £110 you never told anyone about the cold weather payments just posted it on facebook then blamed the dwp and told me it was down to them when it was down to you as its a tax break government only tell you how many customers you can take on !!!!!!!
    Originally posted by davianstock
    More heat than light. The cheapest deal depends on your annual usage in kWhs/year and postcode. I cannot comment on your chosen supplier’s level of customer service but I cannot see how this could be construed as a scam.
    • House Martin
    • By House Martin 8th Jan 18, 3:44 PM
    • 1,390 Posts
    • 1,166 Thanks
    House Martin
    • #4
    • 8th Jan 18, 3:44 PM
    • #4
    • 8th Jan 18, 3:44 PM
    Its not a scam but it does show just how expensive prepay gas is compared to a fixed deal.
    Inputting average usage figures into a comp site it shows that Utilita smart energy plan does away with standing charges but resorts back to a gimmicky 2 tier tariff.
    It is £57 a year more expensive than the cheapest (Iresa ) who use standing charges. So not overly expensive and cheaper than most of the other prepayment meter suppliers.
    The best bet is to ditch the prepay meter and its tier 1 rate of over 7 p/kwh ( tier 2 is 3.1p kwh ) and get a credit meter installed where you may be able to get down to 2.75 p/kwh and 21p a day standing charges with Daligas for instance.
    Sounds better than a whopping 7p /kwh !
    You need to get an accurate yearly kwh usage to input into comparison sites like Uswitch before calling any supplier a scammer, and do it in both prepay and credit meter to see the difference available
    • trickytree1963
    • By trickytree1963 8th Jan 18, 7:07 PM
    • 248 Posts
    • 149 Thanks
    trickytree1963
    • #5
    • 8th Jan 18, 7:07 PM
    • #5
    • 8th Jan 18, 7:07 PM
    I'm guessing these PAYG Gas Zero SC deals look very good in Summer when your gas use is tiny but suddenly not so good in Winter?
    • azzadle
    • By azzadle 11th Jan 18, 10:15 AM
    • 43 Posts
    • 13 Thanks
    azzadle
    • #6
    • 11th Jan 18, 10:15 AM
    • #6
    • 11th Jan 18, 10:15 AM
    I worked in Utilita's telesales team for over a year, so I'll try and explain.

    Unless it's changed recently, the first unit rate is applied to the first 180kwh only. In your case 7.9p/kwh x 180 = £14.22. That's effectively your standing charge because apart from summer months, you'll easily use that. It works out at 46.75p a day.

    It's only really beneficial if you use VERY little energy as both electric and gas have a 2-tier rate that change after 180kwh, so unless you use less than this per month it doesn't generally work out in your favour. If you use more than the average household, it's usually better to find a tariff with a lower unit rate providing the SC is not ridiculous.

    We used to get a lot of landlords switch because their empty properties, garages, etc were using no energy so it benefitted them. Having said that, only one supplier regularly came out cheaper than them when comparisons were made. With the price cap on Prepayment now, a good 15 suppliers were in a bracket that separated them by about £5 because it's made things a much more level playing field, if you went on OFGEM averages.
    • molerat
    • By molerat 11th Jan 18, 10:43 AM
    • 18,815 Posts
    • 12,998 Thanks
    molerat
    • #7
    • 11th Jan 18, 10:43 AM
    • #7
    • 11th Jan 18, 10:43 AM
    I worked in Utilita's telesales team for over a year, so I'll try and explain.

    Unless it's changed recently, the first unit rate is applied to the first 180kwh only. In your case 7.9p/kwh x 180 = £14.22. That's effectively your standing charge because apart from summer months, you'll easily use that. It works out at 46.75p a day.
    Originally posted by azzadle
    Not quite correct, the SC equates to 180 x ((7.903 - 3.291)=4.612) = £8.30 per month or 27.4p per day. OP complains that others charge 3.3p when in fact they are paying 3.291p, high but nowhere near extortionate. OP is a rant about something they do not understand rather than a reasoned argument.
    Last edited by molerat; 11-01-2018 at 10:45 AM.
    www.helpforheroes.org.uk/donations.html
    • azzadle
    • By azzadle 11th Jan 18, 2:48 PM
    • 43 Posts
    • 13 Thanks
    azzadle
    • #8
    • 11th Jan 18, 2:48 PM
    • #8
    • 11th Jan 18, 2:48 PM
    Not quite correct, the SC equates to 180 x ((7.903 - 3.291)=4.612) = £8.30 per month or 27.4p per day. OP complains that others charge 3.3p when in fact they are paying 3.291p, high but nowhere near extortionate. OP is a rant about something they do not understand rather than a reasoned argument.
    Originally posted by molerat
    I knew i'd worked that out wrong, what a plonker. One day I spent hours calculating this kind of thing as they'd published their TCR totally wrong and had to amend it because of my findings.

    But yes, it's not a scam, just very cleverly worded.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

1,038Posts Today

7,589Users online

Martin's Twitter