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  • FIRST POST
    • Lita hash
    • By Lita hash 7th Jan 18, 1:51 PM
    • 4Posts
    • 0Thanks
    Lita hash
    Yes car credit (Direct Auto Finance) ppi (salesman commission)
    • #1
    • 7th Jan 18, 1:51 PM
    Yes car credit (Direct Auto Finance) ppi (salesman commission) 7th Jan 18 at 1:51 PM
    Hi, new here hope this is the right place. I tried to get the ppi back from yes car credit a number of years ago and was told no as I was not misold. Direct Auto Financial Services wrote to me in Oct 17 stating that I can now make a new type of complaint re: the amount of commission the sales person took at the time of the sale (typically 50%), if my complaint is upheld they would refund (redress) back to an amount. I did complain and was told that I would receive a redress of 686. I have just received a letter from them advising me that the have let the 'debt management company' that took my debt about the redress and the matter is now closed. I did not receive any redress money from them - they did not mention a debt management company until this final letter. Is there anyone I can complain to about this?

    Any help, gratefully appreciated. Thanks
Page 1
    • dunstonh
    • By dunstonh 7th Jan 18, 3:07 PM
    • 92,997 Posts
    • 60,378 Thanks
    dunstonh
    • #2
    • 7th Jan 18, 3:07 PM
    • #2
    • 7th Jan 18, 3:07 PM
    I did complain and was told that I would receive a redress of 686. I have just received a letter from them advising me that the have let the 'debt management company' that took my debt about the redress and the matter is now closed. I did not receive any redress money from them - they did not mention a debt management company until this final letter. Is there anyone I can complain to about this?
    If you have arrears, defaulted or had amounts written off as part of an agreed settlement then the redress can go against that debt and not be paid to you.

    They appear to be saying that you defaulted and it was referred to a debt management company. Is that correct?
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
    • Lita hash
    • By Lita hash 7th Jan 18, 4:43 PM
    • 4 Posts
    • 0 Thanks
    Lita hash
    • #3
    • 7th Jan 18, 4:43 PM
    • #3
    • 7th Jan 18, 4:43 PM
    yes that is correct
    • dunstonh
    • By dunstonh 7th Jan 18, 8:16 PM
    • 92,997 Posts
    • 60,378 Thanks
    dunstonh
    • #4
    • 7th Jan 18, 8:16 PM
    • #4
    • 7th Jan 18, 8:16 PM
    In which case, as you never paid the debt (and the PPI), you are not entitled to a refund of it.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
    • Moneyineptitude
    • By Moneyineptitude 7th Jan 18, 9:56 PM
    • 20,423 Posts
    • 11,321 Thanks
    Moneyineptitude
    • #5
    • 7th Jan 18, 9:56 PM
    • #5
    • 7th Jan 18, 9:56 PM
    Is there anyone I can complain to about this?
    Originally posted by Lita hash
    You really cannot complain that they won't give you a "refund" of money you failed to pay in the first place.
    Sorry.
    • mangle101
    • By mangle101 8th Jan 18, 12:51 PM
    • 142 Posts
    • 148 Thanks
    mangle101
    • #6
    • 8th Jan 18, 12:51 PM
    • #6
    • 8th Jan 18, 12:51 PM
    Hi, new here hope this is the right place. I tried to get the ppi back from yes car credit a number of years ago and was told no as I was not misold. Direct Auto Financial Services wrote to me in Oct 17 stating that I can now make a new type of complaint re: the amount of commission the sales person took at the time of the sale (typically 50%), if my complaint is upheld they would refund (redress) back to an amount. I did complain and was told that I would receive a redress of 686. I have just received a letter from them advising me that the have let the 'debt management company' that took my debt about the redress and the matter is now closed. I did not receive any redress money from them - they did not mention a debt management company until this final letter. Is there anyone I can complain to about this?

    Any help, gratefully appreciated. Thanks
    Originally posted by Lita hash
    This is interesting as there will be many, many people who have tried to complain about being missold PPI only to be told 'No' Will have to dig my paperwork out
    'Dont Bury Your Head In The Sand As Your Problems Will Still Exist'
    Debt Free Since 1st September 2009
    • Moneyineptitude
    • By Moneyineptitude 8th Jan 18, 1:04 PM
    • 20,423 Posts
    • 11,321 Thanks
    Moneyineptitude
    • #7
    • 8th Jan 18, 1:04 PM
    • #7
    • 8th Jan 18, 1:04 PM
    This is interesting as there will be many, many people who have tried to complain about being missold PPI only to be told 'No' Will have to dig my paperwork out
    Originally posted by mangle101
    Hardly the first time the Plevin Ruling has been mentioned on here.

    Do note that the Plevin Ruling applies to credit agreements opened after April 2007 or - for those opened before April 2007 - only those which still had a balance outstanding after April 2008.
    • mangle101
    • By mangle101 8th Jan 18, 6:40 PM
    • 142 Posts
    • 148 Thanks
    mangle101
    • #8
    • 8th Jan 18, 6:40 PM
    • #8
    • 8th Jan 18, 6:40 PM
    Hardly the first time the Plevin Ruling has been mentioned on here.

    Do note that the Plevin Ruling applies to credit agreements opened after April 2007 or - for those opened before April 2007 - only those which still had a balance outstanding after April 2008.
    Originally posted by Moneyineptitude
    'Interesting' only In that it had failed to register (with me) that Plevin Ruling could be applied to DAF.

    Thank you for the information regarding the timescales of the credit agreements.
    'Dont Bury Your Head In The Sand As Your Problems Will Still Exist'
    Debt Free Since 1st September 2009
    • Lita hash
    • By Lita hash 8th Jan 18, 8:47 PM
    • 4 Posts
    • 0 Thanks
    Lita hash
    • #9
    • 8th Jan 18, 8:47 PM
    • #9
    • 8th Jan 18, 8:47 PM
    I did pay off the balance eventually
    • Moneyineptitude
    • By Moneyineptitude 8th Jan 18, 9:23 PM
    • 20,423 Posts
    • 11,321 Thanks
    Moneyineptitude
    I did pay off the balance eventually
    Originally posted by Lita hash
    There must have been interest etc written off as part of your default if they are offsetting your redress.
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