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    • Dolala_1
    • By Dolala_1 6th Jan 18, 7:59 PM
    • 1Posts
    • 0Thanks
    Wrong model in box
    • #1
    • 6th Jan 18, 7:59 PM
    Wrong model in box 6th Jan 18 at 7:59 PM
    Good evening,

    Just after a quick bit of advice.

    Today I reserved online two Sonos One speakers from Currys, I went into store and collected both items.

    When I arrived home I noticed one of the boxes had the security seal split, when I opened the box the cover over the speaker was not on correctly and had been opened before. I removed the speaker from the box and inspected it, it had fluff in the speaker mesh and the top looked different to what I expected (first time with sonos products) and the mesh was also grey not black as I was expecting. So I opened up the other box removing the seal and found what I had initially expected. I did some googling and found that the first speaker i opened is actually the model down from what I paid for (by 50) the Sonos play:1.

    The shop had shut by the time I had got home so no option to return it tonight. I am concerned as the box is for a Sonos one but the product in the box wasn't a one and would like to know how best to handle the situation as when I googled it most of the responses in forums etc the person saying this had happened is accussed of swapping out the product which I certainly didn't do.

    Any advice would be greatly appreciated.
Page 1
    • societys child
    • By societys child 6th Jan 18, 8:53 PM
    • 5,218 Posts
    • 5,768 Thanks
    societys child
    • #2
    • 6th Jan 18, 8:53 PM
    • #2
    • 6th Jan 18, 8:53 PM
    My advice would be take them back and politely explain.

    Unfortunately, some consumers do actually try these "tricks" with retailers, which doesn't help.

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