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  • FIRST POST
    • Supatramp
    • By Supatramp 6th Jan 18, 9:43 AM
    • 385Posts
    • 52Thanks
    Supatramp
    Moto G5 Plus
    • #1
    • 6th Jan 18, 9:43 AM
    Moto G5 Plus 6th Jan 18 at 9:43 AM
    My wife's Moto G5 Plus is playing up, or at least the camera is.

    Basically, it won't take pics, with a message saying something like, "camera not responding". I did a soft reset, no difference, then a factory reset, still no difference.

    Is it knackered, or is there something else I can try? I've even tried an alternative camera app, but still the same!
    David.
Page 1
    • neilmcl
    • By neilmcl 6th Jan 18, 9:46 AM
    • 11,082 Posts
    • 7,908 Thanks
    neilmcl
    • #2
    • 6th Jan 18, 9:46 AM
    • #2
    • 6th Jan 18, 9:46 AM
    Sounds like a hardware problem and if a reset doesn't fix it I'd guess it' knackered. How long have you had it, also, have you dropped it?
    • toshi
    • By toshi 6th Jan 18, 3:22 PM
    • 180 Posts
    • 131 Thanks
    toshi
    • #3
    • 6th Jan 18, 3:22 PM
    • #3
    • 6th Jan 18, 3:22 PM
    You may want to test both front and rear camera with another application such as Skype to confirm the problem.
    It is rather new product, and this is under warranty, you may want to repair under warranty.

    In case, out of warranty, you may want to repair by yourself, if smartphone has got some impact (drop etc), it is possible to loose the cable, check the internal cable connection first.
    https://www.ifixit.com/Guide/Motorola+Moto+G5+Plus+Rear+Facing+Camera+Replaceme nt/99906

    I couldn't find a spare part for Moto G5 Plus yet as this is a new product.
    https://www.replacebase.co.uk/motorola-parts/

    Ideally it is better deal under warranty if any hardware has a problem.
    Last edited by toshi; 06-01-2018 at 8:59 PM. Reason: minor correction
    • DoaM
    • By DoaM 6th Jan 18, 3:33 PM
    • 4,375 Posts
    • 4,406 Thanks
    DoaM
    • #4
    • 6th Jan 18, 3:33 PM
    • #4
    • 6th Jan 18, 3:33 PM
    You may wan to test both front and rear camera with another application such as Skype to confirm the problem.
    Originally posted by toshi
    I agree with this ... try another app that would make use of the camera. Even try downloading another camera app.
    Diary of a madman
    Walk the line again today
    Entries of confusion
    Dear diary, I'm here to stay
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