Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • ev8
    • By ev8 5th Jan 18, 6:41 PM
    • 107Posts
    • 42Thanks
    ev8
    Paying for returns when item's not as described/picture.
    • #1
    • 5th Jan 18, 6:41 PM
    Paying for returns when item's not as described/picture. 5th Jan 18 at 6:41 PM
    I was wondering about this please.

    I bought a coat online, it's arrived today and it's not as pictured, the colour is quite different and it's quality is poor, even though it's not a cheap coat.

    I had a look to returning it but the site says I have to pay for postage. On a coat, that will be quite a lot.

    Is there anything I can do when it's not as pictured/described?

    Thanks in advance.
Page 1
    • ev8
    • By ev8 5th Jan 18, 6:46 PM
    • 107 Posts
    • 42 Thanks
    ev8
    • #2
    • 5th Jan 18, 6:46 PM
    • #2
    • 5th Jan 18, 6:46 PM
    Oh, also I am disabled, so getting to the post office is not easy for me.
    • elsien
    • By elsien 5th Jan 18, 6:50 PM
    • 16,567 Posts
    • 41,820 Thanks
    elsien
    • #3
    • 5th Jan 18, 6:50 PM
    • #3
    • 5th Jan 18, 6:50 PM
    Where did you buy it from? Ebay or a retailer? Ebay says if it's not as described the seller pays the postage. Other retailers, unless its faulty then it depends on the retailers terms and conditions so if that's what they say that's what you've agreed to. You can't judge colours properly from a photo so that in itself wouldn't be enough to say it's faulty. Unless they've made a mistake and clearly sent you the wrong colour.
    It's generally a good idea to check the terms and conditions before buying - a lot of companies have similar conditions.

    Edited to add, if you paid delivery costs for the item to be sent out I think you can claim those back, which might cover the cost of the return.
    Last edited by elsien; 05-01-2018 at 7:00 PM.
    All shall be well, and all shall be well, and all manner of things shall be well.

    Pedant alert - it's could have, not could of.
    • ev8
    • By ev8 5th Jan 18, 7:07 PM
    • 107 Posts
    • 42 Thanks
    ev8
    • #4
    • 5th Jan 18, 7:07 PM
    • #4
    • 5th Jan 18, 7:07 PM
    No, it's from a retailer, not ebay.

    It's also poorly made, so it's a cape coat and on one side there's an excess of lining that shows through because it's cut wrong.

    I didn't pay delivery on it, no.
    • Greta Sharbo
    • By Greta Sharbo 5th Jan 18, 11:59 PM
    • 191 Posts
    • 207 Thanks
    Greta Sharbo
    • #5
    • 5th Jan 18, 11:59 PM
    • #5
    • 5th Jan 18, 11:59 PM
    Have you contacted them?

    Is it the wrong colour or a different shade? As mentioned, that might be a hard argument. The quality argument may be easier.

    You need to know if they agree it's not satisfactory. If they do, they cover return postage or they collect it at their cost .

    Who are they? UK company?
    How did you pay?
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

937Posts Today

7,233Users online

Martin's Twitter