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  • FIRST POST
    • Neo187
    • By Neo187 5th Jan 18, 5:38 PM
    • 259Posts
    • 7,957Thanks
    Neo187
    Final bill advice needed from Eon.
    • #1
    • 5th Jan 18, 5:38 PM
    Final bill advice needed from Eon. 5th Jan 18 at 5:38 PM
    Hi all, wanted some advice from you please! I lived in a property and in my final 2 years there, I was with Eon. I had a smart meter fitted roughly 6 months before moving out, and loved it as I managed to see my bills reduce and I was only paying for what I used.

    I moved out in early November 2017, and notified them of the move date weeks before. I submitted my meter readings on the day, and received a small final bill.

    However, today Iíve just received another final bill from them for £130! I was obviously annoyed and presumed this is for the electric since I moved out. I rang the customer service, and after being on hold for almost 15 minutes whilst they investigated, the man said this is a catch up bill to make up for some months previously when they were estimated prior to the smart meter fitting. I obviously got annoyed and said why on earth was this not built into my bill when I changed over to smart meter? I donít understand how earth theyíve worked this out and why I should pay this, when my account is closed. How can they suddenly just demand more money? It doesnít make sense to me and the guy on the phone didnít help at all and couldnít explain how the bill had been worked out. Iíll write to their complaints department now, but just wondered what advice anyone could give me? I would obviously rather have the £130 than pay for something I donít see fair that I should be charged for.

    Thanks
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Page 1
    • matelodave
    • By matelodave 5th Jan 18, 5:49 PM
    • 3,503 Posts
    • 2,170 Thanks
    matelodave
    • #2
    • 5th Jan 18, 5:49 PM
    • #2
    • 5th Jan 18, 5:49 PM
    did you check your bills and meter readings when you had your meter changed to ensure that they were all up to date and that there were no estimates left uncorrected.

    Have you still got your old bills so you can check the bill/statement for when the meter was swapped.

    Energy companies (and anyone else for that matter) can go back up to six years to correct any bills or statements so it's worthwhile saving copies of them either as printouts or as PDF files so you've got your own records.
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