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    • mummysaver38
    • By mummysaver38 5th Jan 18, 1:07 PM
    • 90Posts
    • 553Thanks
    NPB thoughts please
    • #1
    • 5th Jan 18, 1:07 PM
    NPB thoughts please 5th Jan 18 at 1:07 PM
    I have bought and sold for a while on ebay now but not had any issues before so would be grateful for others' opinions.
    I sold an item a few days before Christmas. The buyer did not pay. I left it over Christmas and New Year in case the buyer was away and sent another invoice a few days ago. This was not responded to so today I opened a NPB case.
    I have just received an email apologising but saying that they are unable to buy at the moment. Looking at their account, as a buyer they appear to be normally a prompt payer but have just received a negative as a seller for what appears to be cancelling a sale as the price achieved was too low.
    What happens now? Should I let the unpaid assistant time out or do something else? I don't want to be out of pocket re fees etc?
    Their=belonging to them, There=over there
    Your=belonging to you, You're=short for you are
    The Grammar Fairy
Page 1
    • soolin
    • By soolin 5th Jan 18, 1:47 PM
    • 60,458 Posts
    • 43,098 Thanks
    • #2
    • 5th Jan 18, 1:47 PM
    • #2
    • 5th Jan 18, 1:47 PM
    You need to wait the full 4 days from the day the case was opened and then close the NPB using the 'I have not received payment' option.

    Why buyers think it is acceptable to just ignore a seller I don't know and you've been much more patient than most sellers would have been. If you just cancel the case now you will lose your FVFs.

    Personally I wouldn't bother responding to the buyer again.
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    • theonlywayisup
    • By theonlywayisup 5th Jan 18, 5:54 PM
    • 12,196 Posts
    • 8,245 Thanks
    • #3
    • 5th Jan 18, 5:54 PM
    • #3
    • 5th Jan 18, 5:54 PM
    As above and to add, if you cancel the case, your buyer can leave you feedback. If you proceed with the NPB the buyer gets a strike and they can't leave you feedback.
    • Lisbon
    • By Lisbon 5th Jan 18, 11:35 PM
    • 347 Posts
    • 319 Thanks
    • #4
    • 5th Jan 18, 11:35 PM
    • #4
    • 5th Jan 18, 11:35 PM
    Just to add to the above, don't forget to block the buyer in question to stop them repeating this little episode.
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