Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • glider3560
    • By glider3560 5th Jan 18, 7:30 AM
    • 3,540Posts
    • 2,242Thanks
    glider3560
    Faulty laptop on eBay
    • #1
    • 5th Jan 18, 7:30 AM
    Faulty laptop on eBay 5th Jan 18 at 7:30 AM
    I bought a "new - ex display" laptop on ebay in November, paying with PayPal. The seller seemed to be a reputable limited company.

    There are several issues with it:
    • cannot register the manufacturers warranty as apparently someone else has already done this (suggests it was used more than ex-display)
    • fan is incredibly noisy, it runs constantly regardless of CPU load
    • DVD burner fails to burn (and subsequently bricks) every CD I have tried to burn after making an horrendous noise
    The seller isn't replying to me on eBay, but they are still trading. I paid by credit card, but understand this protection is effectively lost when using PayPal.


    Can anyone suggest what I should do next?

Page 1
    • theonlywayisup
    • By theonlywayisup 5th Jan 18, 11:27 AM
    • 12,148 Posts
    • 8,219 Thanks
    theonlywayisup
    • #2
    • 5th Jan 18, 11:27 AM
    • #2
    • 5th Jan 18, 11:27 AM
    When did these issues present themselves. Neither Paypal or eBay give a warranty with their buyer protection, but if the DVD burner failed on first use (let's say) it would be covered.

    EBay offers a 30 day money back guarantee on faulty goods. Paypal offers 180 days.

    If you feel the item is SNAD (significantly not as described - as per my example above) then you should open a SNAD on Paypal.

    You might also ask the board guide to move this post to the eBay board.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

1,709Posts Today

7,603Users online

Martin's Twitter
  • After the news I'm suing facebook over scam ads, people keep sending me ads with my pic in asking, ?is THIS ad with? https://t.co/lhTmijgnWt

  • So Facebook just waxed lyrical about all the things they're doing to stop fake ads. Whoop de whoop. Yet THESE SCA? https://t.co/hP4q6kRuuQ

  • Facebook giving evidence I believe just said "mr lewis said there are 50 ads, but we checked and found 1,000s".? https://t.co/4dAe8PCTCb

  • Follow Martin