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  • FIRST POST
    • chocolady
    • By chocolady 4th Jan 18, 9:29 PM
    • 100Posts
    • 148Thanks
    chocolady
    LIDL callous behaviour
    • #1
    • 4th Jan 18, 9:29 PM
    LIDL callous behaviour 4th Jan 18 at 9:29 PM
    Not much Xmas cheer LIDL. Bought two items for my mum before she passed away just before Xmas. These havenít been opened or touched. Called 2 ask could I get a credit note for them as canít find receipts. Offered to provide proof of special circumstances and myself and my mum were good customers. Lidl said not interested. Very poor indeed.
Page 1
    • Lomast
    • By Lomast 4th Jan 18, 9:54 PM
    • 374 Posts
    • 281 Thanks
    Lomast
    • #2
    • 4th Jan 18, 9:54 PM
    • #2
    • 4th Jan 18, 9:54 PM
    If the items were purchased in store then there is no right to return I'm afraid.

    • AndyMc.....
    • By AndyMc..... 4th Jan 18, 9:54 PM
    • 1,551 Posts
    • 996 Thanks
    AndyMc.....
    • #3
    • 4th Jan 18, 9:54 PM
    • #3
    • 4th Jan 18, 9:54 PM
    Is that a rant or do you have a question?
    • Diamandis
    • By Diamandis 4th Jan 18, 10:26 PM
    • 264 Posts
    • 428 Thanks
    Diamandis
    • #4
    • 4th Jan 18, 10:26 PM
    • #4
    • 4th Jan 18, 10:26 PM
    Sorry for your loss but they don't need to accept the items back. I don't know what the items are but could you possibly sell them to get some money back?
    • chocolady
    • By chocolady 4th Jan 18, 11:02 PM
    • 100 Posts
    • 148 Thanks
    chocolady
    • #5
    • 4th Jan 18, 11:02 PM
    • #5
    • 4th Jan 18, 11:02 PM
    They may not have to but under the circumstances they might be a bit kinder. Blimey you get some nasty so and so!!!8217;s on here sometimes too.
    • chocolady
    • By chocolady 4th Jan 18, 11:03 PM
    • 100 Posts
    • 148 Thanks
    chocolady
    • #6
    • 4th Jan 18, 11:03 PM
    • #6
    • 4th Jan 18, 11:03 PM
    Is that a rant or do you have a question?
    Originally posted by AndyMc.....
    Was that a sarcastic nasty comment or did you have a point?
    • chocolady
    • By chocolady 4th Jan 18, 11:04 PM
    • 100 Posts
    • 148 Thanks
    chocolady
    • #7
    • 4th Jan 18, 11:04 PM
    • #7
    • 4th Jan 18, 11:04 PM
    John Lewis didn!!!8217;t have to but used their sensible discretion
    • chocolady
    • By chocolady 4th Jan 18, 11:06 PM
    • 100 Posts
    • 148 Thanks
    chocolady
    • #8
    • 4th Jan 18, 11:06 PM
    • #8
    • 4th Jan 18, 11:06 PM
    Sorry for your loss but they don't need to accept the items back. I don't know what the items are but could you possibly sell them to get some money back?
    Originally posted by Diamandis
    My point was they could have used some reasonable discretion. I havenít got the energy to sell them for a fiver with what Iíve been through but thanks for at least a constructive point.
    • LABMAN
    • By LABMAN 4th Jan 18, 11:10 PM
    • 834 Posts
    • 1,418 Thanks
    LABMAN
    • #9
    • 4th Jan 18, 11:10 PM
    • #9
    • 4th Jan 18, 11:10 PM
    My point was they could have used some reasonable discretion. I havenít got the energy to sell them for a fiver with what Iíve been through but thanks for at least a constructive point.
    Originally posted by chocolady
    Gift them to charity in your Mum's memory.
    • waamo
    • By waamo 4th Jan 18, 11:16 PM
    • 3,377 Posts
    • 4,493 Thanks
    waamo
    Was that a sarcastic nasty comment or did you have a point?
    Originally posted by chocolady
    I thought the point was clear. Is that a rant (nothing wrong with having a rant) or was there a question?

    There is a specific forum for rants so if it was a rant you might get wider coverage in that forum.
    This space for hire.
    • chocolady
    • By chocolady 4th Jan 18, 11:37 PM
    • 100 Posts
    • 148 Thanks
    chocolady
    Gift them to charity in your Mum's memory.
    Originally posted by LABMAN
    Thanks but Iím skint so think sheíd have preferred me to get the money back as she didnít use the items. Being single parent have a lot to pay out for with two funerals in one year.
    • chocolady
    • By chocolady 4th Jan 18, 11:40 PM
    • 100 Posts
    • 148 Thanks
    chocolady
    I thought the point was clear. Is that a rant (nothing wrong with having a rant) or was there a question?

    There is a specific forum for rants so if it was a rant you might get wider coverage in that forum.
    Originally posted by waamo
    Bit of both. Thought someone might have had a kinder response from the company. Their customer service isnít marvellous but Iím a bit shocked they have been so harsh particularly as items are in original packaging and not used.
    • chocolady
    • By chocolady 4th Jan 18, 11:42 PM
    • 100 Posts
    • 148 Thanks
    chocolady
    Is there a rant forum not seen one
    • LABMAN
    • By LABMAN 4th Jan 18, 11:45 PM
    • 834 Posts
    • 1,418 Thanks
    LABMAN
    Is there a rant forum not seen one
    Originally posted by chocolady
    The one immediately above this one called The Praise, Vent & Warnings Board
    • CommitedToChange
    • By CommitedToChange 4th Jan 18, 11:52 PM
    • 1,289 Posts
    • 4,022 Thanks
    CommitedToChange
    I'm afraid the only person being nasty in this thread is you op.

    While you appear to have had an awful year ending especially badly there is no need to take it out on forum members who are simply trying to help.

    The first three people gave you the correct answer and asked a very relevant question (rant or question) not telling you what you want to hear does not make them nasty.
    Attempting to buy a house
    • waamo
    • By waamo 4th Jan 18, 11:53 PM
    • 3,377 Posts
    • 4,493 Thanks
    waamo
    Is there a rant forum not seen one
    Originally posted by chocolady
    This one is generally seen as appropriate

    http://forums.moneysavingexpert.com/forumdisplay.php?f=82
    This space for hire.
    • stuartJo1989
    • By stuartJo1989 4th Jan 18, 11:58 PM
    • 446 Posts
    • 476 Thanks
    stuartJo1989
    Genuinely sorry for your loss like, don't get me wrong.

    But unfortunately you have no entitlement to the money back (unless the item is faulty, not as described or not fit for purpose). And I don't think that ANY customer service advisor could have sugarcoated the NO sufficiently enough here!

    That would leave you with a limited set of options:

    - Sell it privately
    - Gift it to charity/friends/family
    - Keep it

    (Text removed by MSE Forum Team)

    All the best for you and good luck recouping some money.
    Last edited by MSE ForumTeam3; 05-01-2018 at 8:43 AM. Reason: Quoting deleted post
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