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  • FIRST POST
    • davholla
    • By davholla 4th Jan 18, 4:20 PM
    • 520Posts
    • 95Thanks
    davholla
    Amazon problem
    • #1
    • 4th Jan 18, 4:20 PM
    Amazon problem 4th Jan 18 at 4:20 PM
    I bought a watch from Amazon marketplace in October 2017 and it broke after 2 months, any chance of getting a refund?
Page 1
    • Syman
    • By Syman 4th Jan 18, 4:29 PM
    • 2,483 Posts
    • 6,132 Thanks
    Syman
    • #2
    • 4th Jan 18, 4:29 PM
    • #2
    • 4th Jan 18, 4:29 PM
    What did the seller say when you asked them?
    Never put off till tomorrow what you can do today!
    Cos if you do it today and like it...You can do it again tomorrow..


    Bookworm's Thread 2018 reading Challenge total :- 22/48
    • Dox
    • By Dox 4th Jan 18, 5:06 PM
    • 662 Posts
    • 455 Thanks
    Dox
    • #3
    • 4th Jan 18, 5:06 PM
    • #3
    • 4th Jan 18, 5:06 PM
    Was there a guarantee on it?
    • theonlywayisup
    • By theonlywayisup 4th Jan 18, 5:53 PM
    • 12,221 Posts
    • 8,255 Thanks
    theonlywayisup
    • #4
    • 4th Jan 18, 5:53 PM
    • #4
    • 4th Jan 18, 5:53 PM
    Amazon Marketplace sellers have to abide by the "legal guarantee" that Amazon offer.

    https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201819160



    If it's less than 6 months old, then you need to get in touch with the seller first to see what they offer. But, yes, you are covered. Not for a refund necessarily, but a repair or replacement.

    Your Legal Warranty
    If a product you!!!8217;ve purchased on Amazon Marketplace turns out to be faulty after delivery or not as advertised (i.e., non-conformant), the Seller has to give you a free of charge (including return costs) repair, replacement or refund for a !!!8220;reasonable time!!!8221; following the sale. That time will vary depending on the product and its value. However, if you make such a claim more than 6 months from delivery, you may need to prove that the fault existed at the time of delivery of the product and wasn!!!8217;t caused by, for example, an accident, misuse, liquid damage, etc.

    In addition, many Marketplace Sellers or manufacturers of the products sold offer their own commercial warranty that may also promise to repair the product purchased for a period of time. These may be free or for optional purchase.

    Note: The commercial guarantee may never replace the legal warranty described above, which you always have from the Seller.
    • RFW
    • By RFW 4th Jan 18, 10:39 PM
    • 8,714 Posts
    • 5,075 Thanks
    RFW
    • #5
    • 4th Jan 18, 10:39 PM
    • #5
    • 4th Jan 18, 10:39 PM
    Was it sent by the marketplace seller or fulfilled by Amazon?

    If the latter it's the same as buying from Amazon and they'll probably just refund on return (giving a prepaid postage label) or before.

    If the former then it depends on a variety of issues, was it new, how was it broken? As above you'll need to start by contacting the seller and see what they say. Come back here if you don't like the reply.
    .
    • davholla
    • By davholla 7th Jan 18, 11:24 AM
    • 520 Posts
    • 95 Thanks
    davholla
    • #6
    • 7th Jan 18, 11:24 AM
    • #6
    • 7th Jan 18, 11:24 AM
    Thank you all, I have contacted them and am waiting a supply
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