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  • FIRST POST
    • Steph2090
    • By Steph2090 4th Jan 18, 8:35 AM
    • 4Posts
    • 0Thanks
    Steph2090
    Missing item from order
    • #1
    • 4th Jan 18, 8:35 AM
    Missing item from order 4th Jan 18 at 8:35 AM
    I wondered if anyone could help please, I received a delivery from Roman originals 2 weeks ago and a top was missing from my delivery I have rang a few times and emailed twice and there still looking into it.
    I have not heard anything what are my rights as I am out of pocket ?

    Hope someone can help please
Page 1
    • theonlywayisup
    • By theonlywayisup 4th Jan 18, 12:14 PM
    • 12,215 Posts
    • 8,254 Thanks
    theonlywayisup
    • #2
    • 4th Jan 18, 12:14 PM
    • #2
    • 4th Jan 18, 12:14 PM
    I take it this was an online order. How did you pay?
    • Steph2090
    • By Steph2090 4th Jan 18, 1:32 PM
    • 4 Posts
    • 0 Thanks
    Steph2090
    • #3
    • 4th Jan 18, 1:32 PM
    • #3
    • 4th Jan 18, 1:32 PM
    Yes I ordered about a week before Christmas.
    I have got two emails to say management are looking into it but it's taking ages.
    I didn't know if there was anything i could do.

    Thanks
    • agrinnall
    • By agrinnall 4th Jan 18, 2:08 PM
    • 20,342 Posts
    • 16,116 Thanks
    agrinnall
    • #4
    • 4th Jan 18, 2:08 PM
    • #4
    • 4th Jan 18, 2:08 PM
    I didn't know if there was anything i could do.
    Originally posted by Steph2090
    The key thing to do is answer the question that you were asked in post #2.
    • seashore22
    • By seashore22 4th Jan 18, 3:34 PM
    • 1,032 Posts
    • 2,260 Thanks
    seashore22
    • #5
    • 4th Jan 18, 3:34 PM
    • #5
    • 4th Jan 18, 3:34 PM
    No one can help without more information from you. The method of payment makes a big difference to the advice you will receive.

    The companies response does seem slightly sluggish, but we've had Christmas and New Year in between then and now which will slow things down a bit.
    • Steph2090
    • By Steph2090 4th Jan 18, 4:48 PM
    • 4 Posts
    • 0 Thanks
    Steph2090
    • #6
    • 4th Jan 18, 4:48 PM
    • #6
    • 4th Jan 18, 4:48 PM
    I paid online through there website on my card.
    • theonlywayisup
    • By theonlywayisup 4th Jan 18, 6:01 PM
    • 12,215 Posts
    • 8,254 Thanks
    theonlywayisup
    • #7
    • 4th Jan 18, 6:01 PM
    • #7
    • 4th Jan 18, 6:01 PM
    I paid online through there website on my card.
    Originally posted by Steph2090
    Oh dear this is like pulling teeth.

    How much was the order.
    What sort of card was it - debit or credit?
    • Steph2090
    • By Steph2090 5th Jan 18, 6:58 PM
    • 4 Posts
    • 0 Thanks
    Steph2090
    • #8
    • 5th Jan 18, 6:58 PM
    • #8
    • 5th Jan 18, 6:58 PM
    Sorry you wasnt explaining what you meant It was a debit card the total order was 151.30 only one item was missing at 32 they owe me back as the item was missing I still haven't heard anything from them.
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