Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • longforgotten
    • By longforgotten 3rd Jan 18, 8:06 PM
    • 1,045Posts
    • 680Thanks
    longforgotten
    Council tax reduction given but only if you apply online !
    • #1
    • 3rd Jan 18, 8:06 PM
    Council tax reduction given but only if you apply online ! 3rd Jan 18 at 8:06 PM
    The scenario is this... in receipt of pension credit and eligible for a deduction in Council tax but Birmingham Council will only give you the deduction if you apply online ! I think this is disgraceful. So many older people do not have computers. The person I know who wanted to fill in a form to get the reduction was told 'go to your library' and apply online.


    Birmingham Council I think you should be ashamed of yourselves. You have a reputation of being useless and it would appear to be justified.
    Last edited by longforgotten; 03-01-2018 at 8:06 PM. Reason: ..
Page 1
    • BorisThomson
    • By BorisThomson 3rd Jan 18, 8:11 PM
    • 1,586 Posts
    • 3,423 Thanks
    BorisThomson
    • #2
    • 3rd Jan 18, 8:11 PM
    • #2
    • 3rd Jan 18, 8:11 PM
    Have you now helped the person apply?
    • Dandytf
    • By Dandytf 3rd Jan 18, 8:14 PM
    • 1,272 Posts
    • 407 Thanks
    Dandytf
    • #3
    • 3rd Jan 18, 8:14 PM
    • #3
    • 3rd Jan 18, 8:14 PM
    My council tax deduction online took iPad Pro+win10 laptop.
    Found local council website wasnít compatible with formats of wage slips/printed PIP docs etc.
    Finally got the full app through online which was processed in appr 1-2 weeks and deduction applied shortly afterwards.
    If your not confident -ask someone who has access to a p.c. And printer and let them know where they could find the required docs to either scan or print and upload via application.
    The effort maybe worthwhile though the full amount of deduction wont be verified until 2018/2019 council tax bill.

    Good luck!
    sc dmp 2012 13k
    Jan 2018 8840 paid. 60% approx.
    • TELLIT01
    • By TELLIT01 3rd Jan 18, 8:46 PM
    • 5,009 Posts
    • 5,418 Thanks
    TELLIT01
    • #4
    • 3rd Jan 18, 8:46 PM
    • #4
    • 3rd Jan 18, 8:46 PM
    Sadly councils to seems to be putting obstacles in the way of those who are either not computer literate, or don't have easy access to a computer. I suppose it's an easy way to save money!
    Expecting somebody else to give up their time to help others make their legitimate claim is not an acceptable answer.
    • gettingtheresometime
    • By gettingtheresometime 3rd Jan 18, 9:49 PM
    • 3,706 Posts
    • 9,179 Thanks
    gettingtheresometime
    • #5
    • 3rd Jan 18, 9:49 PM
    • #5
    • 3rd Jan 18, 9:49 PM
    In fairness my council which couldn!!!8217;t organise a party in a brewery has computers in their libraries, which are free to use, and have customer access shops which also have free to use computers in them.

    Personally I don!!!8217;t see this as placing obstacles.
    Lloyds OD / Natwest OD / PO CC / Wescott / Argos Card cleared thanks to the 1 debt v 100 day challenge


    Next on the list - JD Williams
    • TELLIT01
    • By TELLIT01 3rd Jan 18, 10:03 PM
    • 5,009 Posts
    • 5,418 Thanks
    TELLIT01
    • #6
    • 3rd Jan 18, 10:03 PM
    • #6
    • 3rd Jan 18, 10:03 PM
    In fairness my council which couldnít organise a party in a brewery has computers in their libraries, which are free to use, and have customer access shops which also have free to use computers in them.

    Personally I donít see this as placing obstacles.
    Originally posted by gettingtheresometime
    For elderly and/or disabled people, having to leave their home in order to claim their entitlement is an obstacle in its own right. With my local council you can't even report a failure to collect refuse without setting up an online account!
    • marliepanda
    • By marliepanda 3rd Jan 18, 10:23 PM
    • 5,895 Posts
    • 12,500 Thanks
    marliepanda
    • #7
    • 3rd Jan 18, 10:23 PM
    • #7
    • 3rd Jan 18, 10:23 PM
    Most, if not all, councils will have benefit welfare officers who will make Home visits if people are computer illiterate and unable to leave the house/have anyone else to help them.

    Those who are genuinely housebound or disabled will have social workers or carers also who can help with this.

    There are no obstacles a phone call and some patience won!!!8217;t overcome.

    You could say the exact same thing about banking, and closing high street banks and forcing people onto online banking. There is always a way to work with everything if you put in a tiny bit of effort...
    • FBaby
    • By FBaby 4th Jan 18, 8:41 AM
    • 16,720 Posts
    • 41,339 Thanks
    FBaby
    • #8
    • 4th Jan 18, 8:41 AM
    • #8
    • 4th Jan 18, 8:41 AM
    Most, if not all, councils will have benefit welfare officers who will make Home visits if people are computer illiterate and unable to leave the house/have anyone else to help them.

    Those who are genuinely housebound or disabled will have social workers or carers also who can help with this.

    There are no obstacles a phone call and some patience wonít overcome.

    You could say the exact same thing about banking, and closing high street banks and forcing people onto online banking. There is always a way to work with everything if you put in a tiny bit of effort...
    Originally posted by marliepanda
    Totally agree. Libraries will be closing soon if they are not being used for what they are there for, and that includes access to internet and support with the use of it. It's not like the person has to go at one particular time, they can go when it suits them/someone can take them and if indeed, they are too disabled to do so, then I'm sure the council will have a process in place. However, for those who have just plenty of time during the days and healthy, it's not unreasonable to expect them to make the trip to a library which is funded by the council!
    • poppasmurf_bewdley
    • By poppasmurf_bewdley 4th Jan 18, 11:32 AM
    • 5,207 Posts
    • 5,328 Thanks
    poppasmurf_bewdley
    • #9
    • 4th Jan 18, 11:32 AM
    • #9
    • 4th Jan 18, 11:32 AM
    For elderly and/or disabled people, having to leave their home in order to claim their entitlement is an obstacle in its own right. With my local council you can't even report a failure to collect refuse without setting up an online account!
    Originally posted by TELLIT01
    Even in the old days before computers, sending a letter to the council involved leaving home just to post it, even for elderly or disabled people. For those without a phone, they had to leave home to go to a payphone kiosk.

    So what's so onerous in leaving your home to use a computer?

    And every council requires you to have an account to pay your Council Tax.
    "There are not enough superlatives in the English language to describe a 'Princess Coronation' locomotive in full cry. We shall never see their like again". O S Nock
    • Dandytf
    • By Dandytf 4th Jan 18, 5:47 PM
    • 1,272 Posts
    • 407 Thanks
    Dandytf
    Sadly councils to seems to be putting obstacles in the way of those who are either not computer literate, or don't have easy access to a computer. I suppose it's an easy way to save money!
    Expecting somebody else to give up their time to help others make their legitimate claim is not an acceptable answer.
    Originally posted by TELLIT01
    Whilst Iím disabled, i appreciate the help of others.
    sc dmp 2012 13k
    Jan 2018 8840 paid. 60% approx.
    • longforgotten
    • By longforgotten 6th Jan 18, 7:47 PM
    • 1,045 Posts
    • 680 Thanks
    longforgotten
    Why should everyone have to use a computer ?
    Yes the person I mentioned has been helped because there is no other way!... but that does not make it right.


    "There are no obstacles a phone call and some patience won!!!8217;t overcome".........I wish I lived in your world and I'm a patient person.


    I don't see why people should be marginalised. I'm happy for people who are comfortable in using computers to use them but there must be still a way to provide the service to those who don't.



    And yes, I don't agree with everyone being expected to do online banking either ! I've already changed banks because I'm tired of them asking me to go to the hole in the wall.....even if I am capable of so doing I don't want to !


    Oh and the bit about going to library ....I wish you well going to the new Birmingham Library. They spent that much money on it I hear it doesn't open until 11am because they can't afford it, stupid or what !
    Last edited by longforgotten; 06-01-2018 at 7:55 PM.
    • takman
    • By takman 7th Jan 18, 3:20 PM
    • 3,389 Posts
    • 2,994 Thanks
    takman
    And yes, I don't agree with everyone being expected to do online banking either ! I've already changed banks because I'm tired of them asking me to go to the hole in the wall.....even if I am capable of so doing I don't want to !
    Originally posted by longforgotten
    On the same note you can't expect to be provided with in branch services just because you refuse to cash machines and online banking for no good reason.

    Sometimes people need to be "forced" to use new technology as they are often resistant to change even if those changes would make their life easier.

    If someone has a reason they are genuinely unable to use a particular technology or it would cause them unreasonable inconvenience then service providers should provide them with extra help. From my experience the majority of times this does happen.

    Yes the person I mentioned has been helped because there is no other way!... but that does not make it right.
    Originally posted by longforgotten
    If the system only allows people to get the discount who register online then even if the council allowed people to do it by phone the person on the phone would simply be helping them to do it aswell, so no different than asking someone else.

    Oh and the bit about going to library ....I wish you well going to the new Birmingham Library. They spent that much money on it I hear it doesn't open until 11am because they can't afford it, stupid or what !
    Originally posted by longforgotten
    I don't see how it not opening until 11am makes it much more inconvenient to use. They probably found it wasn't used much before 11am and I'm not surprised because even when the people in the OP were told to go use the library even they didn't. If Library's arnt used then the hours will be reduced and they will eventually be closed. The people who don't have a computer or any kind of tablet or smartphone that can access the internet are most likely to use Library's, so if they arn't using them then who is.
    • poppasmurf_bewdley
    • By poppasmurf_bewdley 7th Jan 18, 4:03 PM
    • 5,207 Posts
    • 5,328 Thanks
    poppasmurf_bewdley
    The majority of people we are talking about here will be pensioners and so will have free bus passes, which cannot he used until after 10am, so it!!!8217;s of no concern to them that a library in the city centre doesn!!!8217;t open until 11am.
    "There are not enough superlatives in the English language to describe a 'Princess Coronation' locomotive in full cry. We shall never see their like again". O S Nock
    • iceboy
    • By iceboy 7th Jan 18, 10:21 PM
    • 20 Posts
    • 9 Thanks
    iceboy
    Even in the old days before computers, sending a letter to the council involved leaving home just to post it, even for elderly or disabled people. For those without a phone, they had to leave home to go to a payphone kiosk.

    So what's so onerous in leaving your home to use a computer?

    And every council requires you to have an account to pay your Council Tax.
    Originally posted by poppasmurf_bewdley
    What a pompous reply..try something more cruel why don't you..how do you know their condition of mobility before letting rip..you people make me sick.
    • poppasmurf_bewdley
    • By poppasmurf_bewdley 7th Jan 18, 11:15 PM
    • 5,207 Posts
    • 5,328 Thanks
    poppasmurf_bewdley
    What a pompous reply..try something more cruel why don't you..how do you know their condition of mobility before letting rip..you people make me sick.
    Originally posted by iceboy
    You people? You people? Iím a pensioner who walks with the aid of a stick!
    "There are not enough superlatives in the English language to describe a 'Princess Coronation' locomotive in full cry. We shall never see their like again". O S Nock
    • iceboy
    • By iceboy 7th Jan 18, 11:45 PM
    • 20 Posts
    • 9 Thanks
    iceboy
    You people? You people? Iím a pensioner who walks with the aid of a stick!
    Originally posted by poppasmurf_bewdley
    But you're one aren't you?. You are retired I read.
    • longforgotten
    • By longforgotten 8th Jan 18, 8:40 PM
    • 1,045 Posts
    • 680 Thanks
    longforgotten
    https://en.wikipedia.org/wiki/Library_of_Birmingham .... the new library cost an estimated £188.8 million pounds and they can't afford to open at 9am. Again, as I understand it the visitor advice centre is in there too, I suppose holiday makers can hang about outside waiting for it to open. What sort of advert is that for the second biggest city in the UK.


    At least you're honest with your term 'forced' to use technology. Lloyds Bank used the term 'educated' with me.


    I'll have to beg to differ with takman, we will never agree.


    Computers/ internet/robots will be the order of the day unfortunately.
    • longforgotten
    • By longforgotten 8th Jan 18, 8:51 PM
    • 1,045 Posts
    • 680 Thanks
    longforgotten
    "If the system only allows people to get the discount who register online then even if the council allowed people to do it by phone the person on the phone would simply be helping them to do it aswell, so no different than asking someone else " per takman


    It is one thing to share your financial circumstances with the Council that you are actually claiming the benefit from, to share your circumstances with someone else say a friend or stranger is quite another. I would be more than happy if Birmingham Council could help there residents over the phone, the Council exists to provide a service to all it's residents. I don't understand why allowing what is likely to be a small number of residents claim the benefit by filling in a form and therefore keeping their financial circumstances private.
    Last edited by longforgotten; 08-01-2018 at 8:53 PM.
    • takman
    • By takman 9th Jan 18, 11:24 AM
    • 3,389 Posts
    • 2,994 Thanks
    takman
    "If the system only allows people to get the discount who register online then even if the council allowed people to do it by phone the person on the phone would simply be helping them to do it aswell, so no different than asking someone else " per takman


    It is one thing to share your financial circumstances with the Council that you are actually claiming the benefit from, to share your circumstances with someone else say a friend or stranger is quite another. I would be more than happy if Birmingham Council could help there residents over the phone, the Council exists to provide a service to all it's residents. I don't understand why allowing what is likely to be a small number of residents claim the benefit by filling in a form and therefore keeping their financial circumstances private.
    Originally posted by longforgotten
    Producing forms, posting them out then sorting and processing them onto the system when they get sent back involves a lot more cost and employee time than when people apply online. So i can see why this is something the council want to get away from. So not offering this unless the person is genuinely unable to do it online seems fair to me.

    From what you have said the person you have mentioned doesn't seem unable to use the Library Computers but they just seem to not want to. So if someone simply doesn't want to do it online but would be able to (at the library) then i don't see why they should be offered an alternative which results in extra costs for the council.

    But if someone was genuinely unable to do it online and the council refused to offer an alternative then i would happily support someone in that situation in making a complaint.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

2,213Posts Today

8,032Users online

Martin's Twitter