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  • FIRST POST
    • chalky-the-husky
    • By chalky-the-husky 3rd Jan 18, 9:06 AM
    • 5Posts
    • 0Thanks
    chalky-the-husky
    Virgin Media - Still waiting for phone line and bill has gone up!
    • #1
    • 3rd Jan 18, 9:06 AM
    Virgin Media - Still waiting for phone line and bill has gone up! 3rd Jan 18 at 9:06 AM
    i changed to virgin back in august 2017, the installation of the broadband went fine but weíre still waiting for the phone line and being billed more!

    to cut a long story short:

    Broadband installed in August 2017 (no phone line available due to capacity)

    first bill +£10 over agreed price (as no phone line installed and apparently a different deal)

    made call, after much talking they agreed to a refund for the over billing.

    Still no phone line and still getting charged additional £10 per month above agreed price.

    to add insult to injury, new neighbours moved in last october, had virgin broadband and phone installed no problem with capacity for them!

    can i cancel my contract due to misrepresentation? iím not getting what i ordered?

    thanks
Page 1
    • Gary_Dexter
    • By Gary_Dexter 3rd Jan 18, 1:04 PM
    • 1,289 Posts
    • 737 Thanks
    Gary_Dexter
    • #2
    • 3rd Jan 18, 1:04 PM
    • #2
    • 3rd Jan 18, 1:04 PM
    Have you phoned VM and asked them?
    • chalky-the-husky
    • By chalky-the-husky 5th Jan 18, 7:59 AM
    • 5 Posts
    • 0 Thanks
    chalky-the-husky
    • #3
    • 5th Jan 18, 7:59 AM
    • #3
    • 5th Jan 18, 7:59 AM
    yes i have called them, might as well as asked the cat!
    • jb66
    • By jb66 5th Jan 18, 11:16 PM
    • 1,610 Posts
    • 659 Thanks
    jb66
    • #4
    • 5th Jan 18, 11:16 PM
    • #4
    • 5th Jan 18, 11:16 PM
    meaw ,.
    • Gary_Dexter
    • By Gary_Dexter 5th Jan 18, 11:48 PM
    • 1,289 Posts
    • 737 Thanks
    Gary_Dexter
    • #5
    • 5th Jan 18, 11:48 PM
    • #5
    • 5th Jan 18, 11:48 PM
    So any news?

    Did you ask if there was capacity yet?
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