Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

Search

Results: Do you like the new Interactive Trader platform?

yes

57.69% • 15 votes

no

42.31% • 11 votes

You may not vote on this poll

26 votes in total.

  • FIRST POST
    • msa969
    • By msa969 18th Dec 17, 11:07 AM
    • 11Posts
    • 2Thanks
    msa969
    interactive Investor no longer
    • #1
    • 18th Dec 17, 11:07 AM
    interactive Investor no longer 18th Dec 17 at 11:07 AM
    I need some advice on trading platform I should use for trading stocks and shares. I have been trading on Interactive Investor for over 6 years but recently they have changed their platform with a merger with TD Direct. Everything is bad about this setup, I honestly like to think myself as a welcomer of change, and I have given it real go. There are obvious negatives like very bad layout, too many clicks are needed to look at balances and lots of other common functions. The costs have risen, but not too much to grumble about. However what I am most annoyed about is the trading options no longer allow you to have a limit sell for an upper limit when the market moves in your favour and a lower limit when the market falls against your favour. I am not a professional trader so I need a safety blankets like this as I cannot afford to look at the markets all the time. I want some recommendation on cheap trading platforms whereby I am able to put a limit sell with upper limit and lower limit. I really like this trading option and for me it offers the right level of security and without the need to constantly looking at the stock market for market price increases.

    I am told by Interactive investor that I have until September 2018 whereby I am able to switch my holdings to another trading platform without any costs as I have been with the company for a long time.

    Thank you.
Page 1
    • granta
    • By granta 18th Dec 17, 12:04 PM
    • 14 Posts
    • 3 Thanks
    granta
    • #2
    • 18th Dec 17, 12:04 PM
    • #2
    • 18th Dec 17, 12:04 PM
    I feel the same and every time I have spoken to someone this week, they do not have an answer. I guess staff are having to get used to the new platform too but the standard response seems to be that 'this isn't possible on the new TD platform'!
    I find the new interface much more confusing. It now won't let me use the regular investment facility unless I set up a direct debit whereas previously you could manually transfer a different amount each month.
    And no average share price or trading history on your portfolio page.

    Are there any sensibly priced alternatives?
    • greenglide
    • By greenglide 18th Dec 17, 1:06 PM
    • 3,103 Posts
    • 2,019 Thanks
    greenglide
    • #3
    • 18th Dec 17, 1:06 PM
    • #3
    • 18th Dec 17, 1:06 PM
    . It now won't let me use the regular investment facility unless I set up a direct debit whereas previously you could manually transfer a different amount each month.
    Yes, you can.

    The DD needs to be in place but once the regular investment is set up but before the payment is actually collected the regular payment can be amended to zero which stops the DD being collected.

    From this point every time the regular investment is amended you are asked whether you want the DD to be changed to the new amount, respond with "no" and it stays at zero.

    Not particularly intuitive but once set up it "just works".
    • granta
    • By granta 18th Dec 17, 2:02 PM
    • 14 Posts
    • 3 Thanks
    granta
    • #4
    • 18th Dec 17, 2:02 PM
    • #4
    • 18th Dec 17, 2:02 PM
    Thanks greenglide! That's far more helpful than what their customer services person told me over the 'phone.

    Do you know if I can manually transfer money today ready for the regular investment funds to be bought on 20th December? I was told DD is the only way and i'm too late to set that up for December but am keen to invest this month if possible. Thanks
    • greenglide
    • By greenglide 18th Dec 17, 3:14 PM
    • 3,103 Posts
    • 2,019 Thanks
    greenglide
    • #5
    • 18th Dec 17, 3:14 PM
    • #5
    • 18th Dec 17, 3:14 PM
    I thought that the web site told you when the next purchase would be made and it could be changed until the date is moved on?

    I would think that there is still time to change the amounts for 20th December but I could be wrong.
    • LHW99
    • By LHW99 18th Dec 17, 4:29 PM
    • 1,315 Posts
    • 1,214 Thanks
    LHW99
    • #6
    • 18th Dec 17, 4:29 PM
    • #6
    • 18th Dec 17, 4:29 PM
    I think a third poll option of "still trying to get to grips with it" might have been useful.
    I chose "yes" because I don't exactly not like the new site, but then I haven't yet spent much time on it trying it out - so my opinion may yet change!
    • adspence
    • By adspence 18th Dec 17, 4:38 PM
    • 27 Posts
    • 2 Thanks
    adspence
    • #7
    • 18th Dec 17, 4:38 PM
    • #7
    • 18th Dec 17, 4:38 PM
    I thought that the web site told you when the next purchase would be made and it could be changed until the date is moved on?

    I would think that there is still time to change the amounts for 20th December but I could be wrong.
    Originally posted by greenglide
    I can't see any way on the website to change the date...mine shows 21st...which will obviously miss the 20th. They've not replied to my query as to how exactly to change the date... There is no way I can see to change the amount either.
    Last edited by adspence; 18-12-2017 at 4:40 PM.
    • greenglide
    • By greenglide 10th Jan 18, 7:44 PM
    • 3,103 Posts
    • 2,019 Thanks
    greenglide
    • #8
    • 10th Jan 18, 7:44 PM
    • #8
    • 10th Jan 18, 7:44 PM
    I was talking about changing the amounts, the date is fixed (or at least it always has been when the platform belonged to TD.

    No real changes now it is II (apart from the costs!).
    • soulsaver
    • By soulsaver 11th Jan 18, 1:53 PM
    • 1,705 Posts
    • 683 Thanks
    soulsaver
    • #9
    • 11th Jan 18, 1:53 PM
    • #9
    • 11th Jan 18, 1:53 PM
    I feel the same and every time I have spoken to someone this week, they do not have an answer. I guess staff are having to get used to the new platform too but the standard response seems to be that 'this isn't possible on the new TD platform'!
    I find the new interface much more confusing. It now won't let me use the regular investment facility unless I set up a direct debit whereas previously you could manually transfer a different amount each month.
    And no average share price or trading history on your portfolio page.

    Are there any sensibly priced alternatives?
    Originally posted by granta
    Not sure exactly what you mean by no trading history on portfolio page..
    It's there but with an extra click/s?
    The history is missing due to migration?
    You can't see it at all?
    It's not what it looked like with TD?
    It's not what it looked like with II?
    • greenglide
    • By greenglide 11th Jan 18, 4:03 PM
    • 3,103 Posts
    • 2,019 Thanks
    greenglide
    I find the new interface much more confusing. It now won't let me use the regular investment facility unless I set up a direct debit whereas previously you could manually transfer a different amount each month.
    You can do the same with the current platform.

    You do need to set up the DD but after that (and it can be done before the first payment is taken) you can adjust the amount of the DD - this isn't really intuitive. You change the amount of the funds to be bought and this will cause the system to ask if you want to change the amount to be collected by the DD. Set it to zero and leave it there.

    The funds / shares to be bought can be adjusted each month and every time you are asked if you want to change the DD you say no.

    Quite easy once you figure how to do it.
    • granta
    • By granta 11th Jan 18, 11:14 PM
    • 14 Posts
    • 3 Thanks
    granta
    You can do the same with the current platform.

    You do need to set up the DD but after that (and it can be done before the first payment is taken) you can adjust the amount of the DD - this isn't really intuitive. You change the amount of the funds to be bought and this will cause the system to ask if you want to change the amount to be collected by the DD. Set it to zero and leave it there.

    The funds / shares to be bought can be adjusted each month and every time you are asked if you want to change the DD you say no.

    Quite easy once you figure how to do it.
    Originally posted by greenglide
    Thanks greenglide. It will just take a bit of getting used to. On the old platform, I was used making a manual payment the day before the regular investments were taken, and would adjust which shares/funds to buy and what amount up until the last day.

    Now you have to decide what amount to invest 10 days beforehand in order for the DD to go ahead, and ii have told me that you need to set up instructions for which funds/shares to buy 10 working days before the investment date (in January, this is 17/1) so it all just requires a bit more forward planning.
    • greenglide
    • By greenglide 12th Jan 18, 10:37 AM
    • 3,103 Posts
    • 2,019 Thanks
    greenglide
    All you need to do is to set the DD amount to zero and leave it there.

    Transfer a variable amount is as present and adjust the regular investment accordingly.

    It is quite happy to take nothing with the DD and invest £variable in funds/shares. This is how I reinvest dividends into a different holding.

    Pay into the platform by debit card once a month depending how much you want to invest and
    • granta
    • By granta 13th Jan 18, 11:45 AM
    • 14 Posts
    • 3 Thanks
    granta
    All you need to do is to set the DD amount to zero and leave it there.

    Transfer a variable amount is as present and adjust the regular investment accordingly.

    It is quite happy to take nothing with the DD and invest £variable in funds/shares. This is how I reinvest dividends into a different holding.

    Pay into the platform by debit card once a month depending how much you want to invest and
    Originally posted by greenglide
    Thanks! I think I have come full circle on this...it's because customer services categorically told me that you could not do regular investing via debit card payments and only DDs would be accepted. But you are right, it's possible to set the DD to zero and make a manual payment, allowing 2 days to clear, and then set up the regular investing funds.

    The only other difference I am struggling with now is having to set up the fund/shares instructions at least 10 working days before they are instructed. Do you have any ways around that?!
    • greenglide
    • By greenglide 13th Jan 18, 1:03 PM
    • 3,103 Posts
    • 2,019 Thanks
    greenglide
    The only other difference I am struggling with now is having to set up the fund/shares instructions at least 10 working days before they are instructed. Do you have any ways around that?!
    I am not sure about that!

    It will let me change the amounts to be invested not and by implication this will be the amount invested in January. If I change the DD amount it tells me that the January DD has already been taken so the change will only be effective from then. If I change the one off amount it doesn't say that this will only be effective from February.

    I have the monthly amount set to £25, the DD set to zero and the one off amount I change to whatever amount I want to invest above the £25 for that month. Remember that my investment amounts come from dividends for that month (if any) not external money.
    • grey gym sock
    • By grey gym sock 14th Jan 18, 2:08 AM
    • 4,383 Posts
    • 3,933 Thanks
    grey gym sock
    i'm pretty sure you can change everything except the direct debit amount as late as 1 working day before the regular investment date. i.e. you can change amounts of each investment, and can also add and remove investments.

    (this is based on how i was using regular investments when it was td direct. ii has moved over to td direct's system, so i assume it will work the same way.)
    • mollycat
    • By mollycat 14th Jan 18, 9:12 AM
    • 1,047 Posts
    • 2,078 Thanks
    mollycat
    i'm pretty sure you can change everything except the direct debit amount as late as 1 working day before the regular investment date. i.e. you can change amounts of each investment, and can also add and remove investments.

    (this is based on how i was using regular investments when it was td direct. ii has moved over to td direct's system, so i assume it will work the same way.)
    Originally posted by grey gym sock
    ^^^^This is the way I have always used the Regular Investment facility, (long term iii customer).
    • granta
    • By granta 14th Jan 18, 10:27 PM
    • 14 Posts
    • 3 Thanks
    granta
    i'm pretty sure you can change everything except the direct debit amount as late as 1 working day before the regular investment date. i.e. you can change amounts of each investment, and can also add and remove investments.

    (this is based on how i was using regular investments when it was td direct. ii has moved over to td direct's system, so i assume it will work the same way.)
    Originally posted by grey gym sock
    Mollycat/grey gym sock - thanks. I too am a longish term ii customer and so I would be keen to hear more about your experiences of regular investing on the new platform.
    I've had several long-winded conversations with customer services (after waiting over 30 minutes in a queue each time!) who have all told me that they need 10 days' notice for fund/shares instructions. Apparently, this is not a platform issue, but a new company policy. However, they have not informed us on their website or terms and conditions as to these changes. They suggested I raise a complaint about this and the more people, the better (they said!).
    I have also been told by one staff member that I could change instructions until the day before so I am confused about who to believe.
    • mollycat
    • By mollycat 21st Feb 18, 6:45 PM
    • 1,047 Posts
    • 2,078 Thanks
    mollycat
    Mollycat/grey gym sock - thanks. I too am a longish term ii customer and so I would be keen to hear more about your experiences of regular investing on the new platform.
    I've had several long-winded conversations with customer services (after waiting over 30 minutes in a queue each time!) who have all told me that they need 10 days' notice for fund/shares instructions. Apparently, this is not a platform issue, but a new company policy. However, they have not informed us on their website or terms and conditions as to these changes. They suggested I raise a complaint about this and the more people, the better (they said!).
    I have also been told by one staff member that I could change instructions until the day before so I am confused about who to believe.
    Originally posted by granta
    Hi Granta; can't really help you very much other than to say I've never heard of this. Unless it's new following the change??
    • grey gym sock
    • By grey gym sock 22nd Feb 18, 2:07 AM
    • 4,383 Posts
    • 3,933 Thanks
    grey gym sock
    i don't know, but my guess is that the 10 days is for changing a direct debit, and the phone support aren't aware of how regular investing can be used without actually adding any money via DD.

    i just had a regular investment go through (on 21 feb) OK. and i don't have any money being added via DD - it was just mopping up cash from recent dividends. now, IIRC i did set up the instruction (via the website) at least 10 days before the trade date. but i'd be surprised if 1 day ahead wouldn't have worked equally well. the web interface doesn't look different.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

3,971Posts Today

8,329Users online

Martin's Twitter
  • We all knew we'd win in the end. Never in doubt! ....walks away whistling

  • Yeeesss. Phew. Wow. Uh. Oy yoy yoy

  • It's interesting that 80% of the crowd are young women... According to the close ups we keep seeing anyway.

  • Follow Martin