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  • FIRST POST
    • hardy1975
    • By hardy1975 15th Dec 17, 10:25 AM
    • 4Posts
    • 6Thanks
    hardy1975
    Athena Parking fine from Lidl car park
    • #1
    • 15th Dec 17, 10:25 AM
    Athena Parking fine from Lidl car park 15th Dec 17 at 10:25 AM
    Hi All,
    I'm new to the forum.

    I have read the numerous threads including the Newbie thread and to be honest i'm now a little confused and unsure of the best way to proceed. If I could go through my situation, any advice would be gratefully appreciated.

    Yesterday I received what seems to be the standard Athena letter which has the 90 charge but 45 if paid within 14 days.

    The carwas in that car park for too long, i've never noticed the signs before and didn't realise that free parking was for 1.5 hrs. The store was really busy that day. The photos and times show that the car was in the car park for 18 mins 22 seconds too long. However we do have a receipt from the store which is timed 6 minutes prior to leaving the car park.

    On the threads it says appeal to the parking company and complain to the store, but also not to state who was driving.
    In my appeal to the parking company, if we attach a copy of the receipt, am I right in thinking that this would confirm who was driving and therefore be the wrong way to proceed.

    I spoke to Lidl customer services yesterday and they advised me to appeal to Athena directly and that they could do nothing.

    I'm a bit of a stresshead when it comes to things like this and i'm tempted to payup, but at the same time annoyed that we were actually in the store and have proof, however the other threads seem to confirm that appeals always get turned down.

    If anyone could help it would be very much appreciated.

    Thanks in advance
    Last edited by hardy1975; 15-12-2017 at 10:49 AM. Reason: remove name
Page 1
    • Quentin
    • By Quentin 15th Dec 17, 10:30 AM
    • 37,320 Posts
    • 21,491 Thanks
    Quentin
    • #2
    • 15th Dec 17, 10:30 AM
    • #2
    • 15th Dec 17, 10:30 AM
    The Newbies FAQ thread advises throughout never to reveal who was driving yet your post does reveal.

    You need to edit your post to remove details of who was driving and your name.

    Also if your forum name is your real name then ask MSE to change it to something anonymous.

    The ppcs monitor this forum and can use your posts against you

    You are correct that any appeal to IPC companies is futile.

    Just send the template appeal as is then ignore everything except court correspondence or a letter before court action.

    Come back at that time should it come for advice on how to deal with this
    Last edited by Quentin; 15-12-2017 at 10:34 AM.
    • The Deep
    • By The Deep 15th Dec 17, 10:34 AM
    • 10,008 Posts
    • 9,838 Thanks
    The Deep
    • #3
    • 15th Dec 17, 10:34 AM
    • #3
    • 15th Dec 17, 10:34 AM
    Have you written bad stuff on their Facebook paqe? They hate that.
    You never know how far you can go until you go too far.
    • MikeHammer
    • By MikeHammer 15th Dec 17, 10:40 AM
    • 49 Posts
    • 39 Thanks
    MikeHammer
    • #4
    • 15th Dec 17, 10:40 AM
    • #4
    • 15th Dec 17, 10:40 AM
    I've only been on this forum a few weeks but have read lots of similar cases to yours.. the general advice is:

    1. Spend some time equipping yourself with knowledge so you're not just looking for someone else's template but instead understand the situation in which you find yourself and can fight it accordingly. The best place to start is by reading the Newbies thread thoroughly, including any threads linked from within it.
    2. Speak to the Store Manager (in person if possible), explain (with evidence - bank statements, receipts, etc. - if possible) you use the store regularly, was planning on doing all your Xmas/new year food shopping there and so on.
    3. Appeal to the Parking Company (expect this to be rejected) - using template text provided in newbies thread.
    4. Whilst you await the inevitable rejection from the Parking Company, begin writing your appeal to POPLA or equivalent (depends on parking company) using information from the Newbies thread and the multitude of similar cases you'll find via a search. In your case "Grace Periods" will be a key factor.

    There is an entire thread somewhere (think it's linked from the Newbies thread) that lists cases where companies such as Lidl have intervened and had PCN's cancelled on behalf of their customers. The thread links to the individual cases so you can see the approach taken and decide what the best course of action is for you.
    • Umkomaas
    • By Umkomaas 15th Dec 17, 10:44 AM
    • 19,475 Posts
    • 30,780 Thanks
    Umkomaas
    • #5
    • 15th Dec 17, 10:44 AM
    • #5
    • 15th Dec 17, 10:44 AM
    You write (by email) to the MD, Christian Haertnagel (note spelling), as per examples all over the forum. Send him copies of your receipt, and any other back copies of receipts/bank/cc statements showing regular Lidl patronage.

    Do a forum search on ‘Haertnagel Lidl’ (click ‘Show Posts’, not the default ‘Show Threads’j and check very recent threads all of which will have had positive outcomes.

    Make sure you write to the MD, not Customer Services.
    The fact that I have commented on your thread does not mean I have become your personal adviser. A long list of subsequent questions addressed for my personal attention is unlikely to receive a reply.
    Give a man a fish, and you feed him for a day; show him how to catch fish, and you feed him for a lifetime.
    • hardy1975
    • By hardy1975 15th Dec 17, 10:51 AM
    • 4 Posts
    • 6 Thanks
    hardy1975
    • #6
    • 15th Dec 17, 10:51 AM
    • #6
    • 15th Dec 17, 10:51 AM
    thanks so much.

    So, the advice at this point is email the MD with proof and send the appeal template to Athena?

    Thanks
    • Umkomaas
    • By Umkomaas 15th Dec 17, 10:58 AM
    • 19,475 Posts
    • 30,780 Thanks
    Umkomaas
    • #7
    • 15th Dec 17, 10:58 AM
    • #7
    • 15th Dec 17, 10:58 AM
    thanks so much.

    So, the advice at this point is email the MD with proof and send the appeal template to Athena?

    Thanks
    Originally posted by hardy1975
    Personally Id not bother with Athena at this stage. They will always reject - no money in accepting appeals.

    You dont want a situation, should the MD (through his staff) contact Athena and find theyve rejected, causing him to have second thoughts.

    Come back to report your cancellation please!
    The fact that I have commented on your thread does not mean I have become your personal adviser. A long list of subsequent questions addressed for my personal attention is unlikely to receive a reply.
    Give a man a fish, and you feed him for a day; show him how to catch fish, and you feed him for a lifetime.
    • Quentin
    • By Quentin 15th Dec 17, 10:59 AM
    • 37,320 Posts
    • 21,491 Thanks
    Quentin
    • #8
    • 15th Dec 17, 10:59 AM
    • #8
    • 15th Dec 17, 10:59 AM
    thanks so much.

    So, the advice at this point is email the MD with proof and send the appeal template to Athena?

    Thanks
    Originally posted by hardy1975
    Well...the advice is to get acquainted with the game you are involved in by studying the newbies faq thread!


    Once you fully understand, then take the action set out there.


    No need to seek confirmation at each stage!
    • hardy1975
    • By hardy1975 19th Dec 17, 11:54 AM
    • 4 Posts
    • 6 Thanks
    hardy1975
    • #9
    • 19th Dec 17, 11:54 AM
    • #9
    • 19th Dec 17, 11:54 AM
    Followed advice on forum, emailed the CEO of Lidl.

    Pleased to say I have received an email from Lidl this morning confirming that they have contacted Athena and requested the charge to be cancelled.

    Thanks alot for all of you help!!
    • Umkomaas
    • By Umkomaas 19th Dec 17, 12:02 PM
    • 19,475 Posts
    • 30,780 Thanks
    Umkomaas
    Well done. The advice works. I can’t recall a case where the MD (Christian Haertnagel or his predecessor Ronny Gottschlich) has refused a parking charge complaint
    The fact that I have commented on your thread does not mean I have become your personal adviser. A long list of subsequent questions addressed for my personal attention is unlikely to receive a reply.
    Give a man a fish, and you feed him for a day; show him how to catch fish, and you feed him for a lifetime.
    • hardy1975
    • By hardy1975 19th Dec 17, 12:12 PM
    • 4 Posts
    • 6 Thanks
    hardy1975
    first time i have used the forum mate, over the moon with the advice and guidance received!! cheers
    • Claudsmum
    • By Claudsmum 22nd Mar 18, 11:23 AM
    • 1 Posts
    • 0 Thanks
    Claudsmum
    I have written to Lidl store manager and not received a reply. I've appealed to Athena using the newbies template and my appeal has been rejected today. Next step to wait for court letter I suppose?
    • KeithP
    • By KeithP 22nd Mar 18, 12:17 PM
    • 9,280 Posts
    • 9,523 Thanks
    KeithP
    I have written to Lidl store manager and not received a reply. I've appealed to Athena using the newbies template and my appeal has been rejected today. Next step to wait for court letter I suppose?
    Originally posted by Claudsmum
    Claudsmum, why don't you do what the OP did and email Lidl's CEO?

    If you want further advice then please have a read of the NEWBIES FAQ sticky thread. If after that you still have questions then please start your own thread.
    Dealing with two people's issues in one thread can only lead to confusion.

    So please, no further response on this thread. Thanks.
    .
    • Coupon-mad
    • By Coupon-mad 23rd Mar 18, 12:59 AM
    • 61,644 Posts
    • 74,558 Thanks
    Coupon-mad
    I have written to Lidl store manager and not received a reply. I've appealed to Athena using the newbies template and my appeal has been rejected today. Next step to wait for court letter I suppose?
    Originally posted by Claudsmum
    No.

    Everyone gets these cancelled by dealing with Lidl Head Office or the CEO, as you would have seen already from the link in the NEWBIES thread, to another thread called 'SUCCESSFUL COMPLAINTS ABOUT PPCS'.
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT UNLESS IN SCOTLAND OR NI
    TWO Clicks needed Look up, top of the page:
    Main site>>Forums>Household & Travel>Motoring>Parking Tickets Fines & Parking - read the NEWBIES THREAD
    • The Deep
    • By The Deep 23rd Mar 18, 8:36 AM
    • 10,008 Posts
    • 9,838 Thanks
    The Deep
    This is an entirely unregulated industry which is scamming the public with inflated claims for minor breaches of contracts for alleged parking offences, aided and abetted by a handful of low-rent solicitors.

    Parking Eye, CPM, Smart, and another company have already been named and shamed, as has Gladstones Solicitors, and BW Legal, (these two law firms take hundreds of these cases to court each year). They lose most of them, and have been reported to the regulatory authority by an M.P. for unprofessional conduct

    Hospital car parks and residential complex tickets have been especially mentioned.

    The problem has become so rampant that MPs have agreed to enact a Bill to regulate these scammers. Watch the video of the Second Reading in the HofC recently.

    http://parliamentlive.tv/event/index/2f0384f2-eba5-4fff-ab07-cf24b6a22918?in=12:49:41

    and complain in the most robust terms to your MP. With a fair wind most of these companies may well be put out of business by Christmas.
    You never know how far you can go until you go too far.
    • sana54
    • By sana54 10th Apr 18, 2:33 PM
    • 2 Posts
    • 0 Thanks
    sana54
    Parking charge at Lidl
    Hi,

    I am a new in this forum. I sent an appeal of PNC to Athena ANPR LTD, but I receive email from them requesting to provide full name, address and etc. I am not sure I need to provide my details or not. Please help me.

    Dear Sir/Madam

    Thank you for your email in regards to the above Parking Charge

    In order for us to process your appeal we require your full name, full address and confirmation that you were the driver on the day in question.

    Upon receipt of this we will of course review this case further.

    Kind regards,

    Customer Service Team

    For and on Behalf of Athena ANPR LTD.
    Last edited by sana54; 10-04-2018 at 2:47 PM.
    • KeithP
    • By KeithP 10th Apr 18, 2:42 PM
    • 9,280 Posts
    • 9,523 Thanks
    KeithP
    Hi,

    I am a new in this forum. I need your advice please. I sent an appeal of PNC, but I receive email requesting to provide full name, address and etc. I am not sure I need to provide my details or not.

    Dear Sir/Madam

    Thank you for your email in regards to the above Parking Charge

    In order for us to process your appeal we require your full name, full address and confirmation that you were the driver on the day in question.

    Upon receipt of this we will of course review this case further.

    Kind regards,

    Customer Service Team

    For and on Behalf of Athena ANPR LTD.
    Originally posted by sana54
    Of course they need your full name and address.

    otherwise they have no idea who is appealing.

    Now, you need to read the NEWBIES FAQ sticky thread. In there you will find all the guidance you need.

    Having read that, if you still have questions then please start a new thread.

    Trying to address two people's problems in the one thread can only lead to confusion.

    Thanks.
    .
    • nosferatu1001
    • By nosferatu1001 10th Apr 18, 2:50 PM
    • 3,429 Posts
    • 4,269 Thanks
    nosferatu1001
    Just dont tell them who the driver was. You appeal as Keeper
    • sana54
    • By sana54 10th Apr 18, 5:27 PM
    • 2 Posts
    • 0 Thanks
    sana54
    Just dont tell them who the driver was. You appeal as Keeper
    Originally posted by nosferatu1001
    Thank you for advice
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