Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • pokemonfan
    • By pokemonfan 12th Dec 17, 10:47 PM
    • 7Posts
    • 4Thanks
    pokemonfan
    Parking Eye
    • #1
    • 12th Dec 17, 10:47 PM
    Parking Eye 12th Dec 17 at 10:47 PM
    Hello, am looking for some advice on how to !!!8216;appeal!!!8217; a parking charge noticed I have been sent from Parking Eye.

    The venue is a village hall, which I had frequented years ago but has since employed parking Eye to now monitor the car park, from my reading as a deterrent to people not using the village hall.

    According the letter there is signage 'everywhere'...stating it is for patrons only etc, and that !!!8220;A parking charge is applicable if the motorist fails to enter their full, correct vehicle registration into the terminal at reception!!!8221;, which the driver has completely missed as it was 6pm, pitch black and freezing. As it was late there was nobody on reception, the only people seen in the venue we!!!8217;re the lads in the hall training.

    This happened on Monday the 4th and I got the letter on Tuesday the 12th, the driver having since been back on Monday the 11th has no doubt !!!8216;breached!!!8217; their contract again!!!

    Before I contact them with the story !!!8216;the driver was at a training class, here!!!8217;s the register from the man running the session that shows attendance!!!8217;
    I wanted some advice on if that is the best first approach? Does asking nicely actually work anymore?

    The charge is 100 or, 60 if paid within the first 14 days

    Thank you for any help
    Last edited by pokemonfan; 12-12-2017 at 10:53 PM.
Page 1
    • Umkomaas
    • By Umkomaas 12th Dec 17, 10:57 PM
    • 18,035 Posts
    • 28,571 Thanks
    Umkomaas
    • #2
    • 12th Dec 17, 10:57 PM
    • #2
    • 12th Dec 17, 10:57 PM
    Appeal as per the blue text template in the NEWBIES FAQ sticky, post #1 for each PCN you receive. Essential each one is dealt with separately. You can add the fact that a car occupant (not me, myself or I) was at a training course at the venue, and here is the proof .......

    Complain to the Village Hall.
    We cannot provide you with a silver bullet to get you out of this. You have to be in for the long run, and need to involve yourself in research and work for you to get rid of this. It is not simple. We will help, but can't do it for you.

    Give a man a fish, and you feed him for a day; show him how to catch fish, and you feed him for a lifetime.
    • pokemonfan
    • By pokemonfan 12th Dec 17, 11:24 PM
    • 7 Posts
    • 4 Thanks
    pokemonfan
    • #3
    • 12th Dec 17, 11:24 PM
    • #3
    • 12th Dec 17, 11:24 PM
    Great, thank you,

    From reading, it looks like being nice and explaining the error of the situation is not the way to go

    Should I contact the Village Hall first and see if they can get the charge revoked or appeal to PE at the same time?
    Last edited by pokemonfan; 12-12-2017 at 11:44 PM.
    • Coupon-mad
    • By Coupon-mad 13th Dec 17, 12:03 AM
    • 58,574 Posts
    • 72,076 Thanks
    Coupon-mad
    • #4
    • 13th Dec 17, 12:03 AM
    • #4
    • 13th Dec 17, 12:03 AM
    The NEWBIES sticky thread tells you to complain first, with a link to examples and successes.

    Before I contact them with the story !!!8216;the driver was at a training class, here!!!8217;s the register from the man running the session that shows attendance!!!8217;
    You won't be doing that. It's not how to appeal.
    PRIVATE PCN? DON'T PAY BUT DO NOT IGNORE IT TWO Clicks needed for advice:
    Top of the page: Home>>Forums>Household & Travel>Motoring>Parking Tickets, Fines & Parking - read the 'NEWBIES' FAQS thread!
    Advice to ignore is WRONG, unless in Scotland/NI.

    • pokemonfan
    • By pokemonfan 13th Dec 17, 12:09 AM
    • 7 Posts
    • 4 Thanks
    pokemonfan
    • #5
    • 13th Dec 17, 12:09 AM
    • #5
    • 13th Dec 17, 12:09 AM
    Thank coupon-mad.

    I have emailed my concerns to the venue and am awaiting a response, if they are unable to help I shall go with the strongly worded appeal to P.E
    • tykesi
    • By tykesi 13th Dec 17, 11:34 AM
    • 1,944 Posts
    • 2,724 Thanks
    tykesi
    • #6
    • 13th Dec 17, 11:34 AM
    • #6
    • 13th Dec 17, 11:34 AM
    You've been told twice now to read the NEWBIES sticky thread, the regular posters above know what they are doing. The thread they are pointing you to tells you everything you need to know and is designed to stop you asking such basic questions.
    • Guys Dad
    • By Guys Dad 13th Dec 17, 5:39 PM
    • 10,477 Posts
    • 9,782 Thanks
    Guys Dad
    • #7
    • 13th Dec 17, 5:39 PM
    • #7
    • 13th Dec 17, 5:39 PM
    Is the terminal at reception visible and working when no one is on reception? And is it a single-use dedicated terminal that does not need any specialist training to put the registration in or does it need a member of staff to call up the app/program and to do it for you.

    (I have seen such a system at some hotels but at our doctor's surgery, there is a dedicated terminal you enter your surname and date of birth to sign in.)

    You may need to take a photo showing that it is impossible to enter the registration number without a member of staff in attendance.

    I disagree with always relying on the template for all occasions if there is a genuine winning argument that can cancel the ticket. And do speak to the hall management.
    • Redx
    • By Redx 13th Dec 17, 5:43 PM
    • 18,376 Posts
    • 23,279 Thanks
    Redx
    • #8
    • 13th Dec 17, 5:43 PM
    • #8
    • 13th Dec 17, 5:43 PM
    I thought the story and PPC seemed familiar

    same as this thread you posted in recently

    http://forums.moneysavingexpert.com/showthread.php?t=5702942
    Newbies !!
    Private Parking ticket? check the 2 sticky threads by coupon-mad and crabman in the Parking Tickets, Fines & Parking Board forum for the latest advice or maybe try pepipoo or C.A.G. or legal beagles forums if you need legal advice as well because this parking forum is not about debt collectors or legal matters per se
    • pokemonfan
    • By pokemonfan 6th Jan 18, 2:44 PM
    • 7 Posts
    • 4 Thanks
    pokemonfan
    • #9
    • 6th Jan 18, 2:44 PM
    • #9
    • 6th Jan 18, 2:44 PM
    I have had a response from Parking Eye to tell me the 'appeal was unsuccessful because I did not provide sufficient evidence to show that you did not break the terms and conditions on the signage'

    'Please note, the terms and conditions on the signage that this car park is for patrons only and not to be used for visits elsewhere'

    I sent them an email from the the village hall explaining the attendance of the vehicle, a copy of the register taken by the guy running the training session which is used for fire purposes (a list of names of attendee's) and a screen shot of a conversation between the driver and the company who run the training showing the intent to be there that evening.

    They have now given me a POPLA ref so I will endeavour to update when I can.

    Interestingly, the person referenced in the post above was successful in their appeal and, had provided nothing more than a booking email for the class they had attended.
    Last edited by pokemonfan; 08-01-2018 at 12:46 PM.
    • Coupon-mad
    • By Coupon-mad 6th Jan 18, 2:51 PM
    • 58,574 Posts
    • 72,076 Thanks
    Coupon-mad
    All as expected, despite the same circs as the other poster. PE are inconsistent.

    Show us your POPLA draft some time this month before submitting it, if the onsite Managers/landowner won't step in and cancel it, which they still can. Push for that first as it's a definite possibility, takes ONE email or call by them.
    PRIVATE PCN? DON'T PAY BUT DO NOT IGNORE IT TWO Clicks needed for advice:
    Top of the page: Home>>Forums>Household & Travel>Motoring>Parking Tickets, Fines & Parking - read the 'NEWBIES' FAQS thread!
    Advice to ignore is WRONG, unless in Scotland/NI.

    • pokemonfan
    • By pokemonfan 6th Jan 18, 4:05 PM
    • 7 Posts
    • 4 Thanks
    pokemonfan
    Just going to drop in the original letter sent to Parking Eye, for full reference.

    To whom concerned,

    I challenge this 'PCN' as keeper of the car.

    I believe this ticket has been issued unfairly as the driver of the vehicle was attended a training session at the venue run by David Sharp and '4FW'

    I have approached the venue asking for advice and their response is attached outlining the appeal process along with a photograph of the register taken by David who runs these sessions every Monday evening, I have also attached a Facebook conversation between the driver and David Sharp showing the intent to attend the session.
    Given that this is quite obviously a circumstance of unawareness and clearly not an attempt to 'steal' parking I am hoping you will be able to use best judgement to cancel this.
    Another unfortunate issue is that by the time this notice was received, Tuesday the 13th, the driver had attended the venue again on Monday the 11th, and has repeated the same error! Proving again that the signage is not clear, and I am now anxiously awaiting another possible notice which has sent my anxiety through the roof .
    I am hoping I can at least get this instance overturned as I cannot afford 1 charge, let alone 2 in my current financial situation.

    I believe that your signs fail the test of 'large lettering' and prominence, as established in ParkingEye Ltd v Beavis. Your unremarkable and obscure signs were not seen by the driver, are in very small print and the terms are not readable to drivers. The time of the incident was also 6:00pm in the winter so the car park would have been very dark.

    Should you obtain the registered keeper's data from the DVLA without reasonable cause, please take this as formal notice that I reserve the right to sue your company and the landowner/principal, for a sum not less than 250 for any Data Protection Act breach. Your aggressive business practice and unwarranted threat of court for the ordinary matter of a driver using my car without causing any obstruction nor offence, has caused significant distress to me.

    I do not give you consent to process data relating to me or this vehicle. I deny liability for any sum at all and you must consider this letter a Section 10 Notice under the DPA. You are required to respond within 21 days. I have kept proof of submission of this appeal and look forward to your reply.

    Yours faithfully,



    The response was sent and received on the 13/12/2017 and their rejection not received until 05/01/2018 (2days later)

    I should also note for your information, the evidence of attending the seminar and correspondence was all with MY name, so assumptions will probably be made that I was the driver.
    Last edited by pokemonfan; 06-01-2018 at 4:11 PM.
    • Coupon-mad
    • By Coupon-mad 6th Jan 18, 7:26 PM
    • 58,574 Posts
    • 72,076 Thanks
    Coupon-mad
    Was the PCN received by day 14 and did it have the POFA 'registered keeper' words on the back?
    PRIVATE PCN? DON'T PAY BUT DO NOT IGNORE IT TWO Clicks needed for advice:
    Top of the page: Home>>Forums>Household & Travel>Motoring>Parking Tickets, Fines & Parking - read the 'NEWBIES' FAQS thread!
    Advice to ignore is WRONG, unless in Scotland/NI.

    • pokemonfan
    • By pokemonfan 7th Jan 18, 2:35 PM
    • 7 Posts
    • 4 Thanks
    pokemonfan
    Hi, yes it was received within 14 days, and there is a section on the back titled 'Protection of freedoms act' and refers only to the driver of the vehicle in this section.

    I am actually going to the hall again tomorrow for another session and I will raise my disappointment with a member of staff and press them to get the charge rescinded.
    However I am not too hopeful as when I spoke to them on the telephone they had very much the attitude of 'tough !!!! we can't help'
    • Quentin
    • By Quentin 7th Jan 18, 2:46 PM
    • 35,917 Posts
    • 20,195 Thanks
    Quentin
    Throughout you are advised never to reveal who was driving.


    Assuming you have not done so to the PPC you need to edit out of your posts references to who was driving. Refer to the "driver" in the third person throughout

    The ppcs monitor this forum and can use your posts against you
    • Quentin
    • By Quentin 7th Jan 18, 4:05 PM
    • 35,917 Posts
    • 20,195 Thanks
    Quentin
    You need to edit more than just #9 (which needs further editing!)
    • pappa golf
    • By pappa golf 7th Jan 18, 4:41 PM
    • 8,706 Posts
    • 9,308 Thanks
    pappa golf
    Is the terminal at reception visible and working when no one is on reception? And is it a single-use dedicated terminal that does not need any specialist training to put the registration in or does it need a member of staff to call up the app/program and to do it for you.

    (I have seen such a system at some hotels but at our doctor's surgery, there is a dedicated terminal you enter your surname and date of birth to sign in.)

    You may need to take a photo showing that it is impossible to enter the registration number without a member of staff in attendance.

    I disagree with always relying on the template for all occasions if there is a genuine winning argument that can cancel the ticket. And do speak to the hall management.
    Originally posted by Guys Dad

    what bloody use is that , surname , DOB may be completely different to the owner of the vehicle , does the doctors surgery have the VRN of all its patients?
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

99Posts Today

2,140Users online

Martin's Twitter
  • Ah these care free days of watching #ENG score 5 goals in the first half of a World Cup match. It reminds me of... Never.

  • Then it should be. It's not some accident. It's deliberate grappling https://t.co/UxVTuUSNio

  • Penalty yes but time someone was sent off for these wrestling moves #WorldCup

  • Follow Martin