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    • hamaradam
    • By hamaradam 12th Dec 17, 8:21 PM
    • 261Posts
    • 86Thanks
    hamaradam
    universal credit and sdp backpayment
    • #1
    • 12th Dec 17, 8:21 PM
    universal credit and sdp backpayment 12th Dec 17 at 8:21 PM
    Posting for a relative, (her homes just got flooded so am posting for her) she has for several years been entitled to sdp, but never known it nor received it. then she by chance read a magazine article at her doctors, found out she was entitled and gave dwp a call, she got backdated payments for 2 years but is actually owed 5 or 6. She called them back they said next that because she did not ever claim for it they can only give her the two years worth (she was on pip for them two years) previous was on dla, but on higher rate care component from the very start til present. They claim they sent a form a few years ago but she never got one. (how can a person apply for something that they don't know exists)?

    Now, she has rang them again, they said no she cant have it but then she rang again, and spoke to someone else and they said apply to the jobcentre dealing with it. This she has done and sent recorded delivery. They have it. She's checked online.

    Spanner in the works now is that her area has now gone over to universal credit, but when she applied for it her area was not universal credit. So should her backdated sdp money still reach her, or is universal credit going to be the excuse not to pay her what is due. ?

    I think that surely because she applied in plenty of time before the switchover then they should honour it.

    I wondered if anybody was knowledgeable on this matter? Many thanks in anticipation.
Page 1
    • Alice Holt
    • By Alice Holt 12th Dec 17, 8:51 PM
    • 2,148 Posts
    • 2,507 Thanks
    Alice Holt
    • #2
    • 12th Dec 17, 8:51 PM
    • #2
    • 12th Dec 17, 8:51 PM
    It should be backdated.

    Is she now in receipt of UC or does she still receive legacy benefits (i.e IB ESA)?

    If the latter then she should still receive SDP as an ongoing payment.
    • hamaradam
    • By hamaradam 19th Dec 17, 10:24 PM
    • 261 Posts
    • 86 Thanks
    hamaradam
    • #3
    • 19th Dec 17, 10:24 PM
    • #3
    • 19th Dec 17, 10:24 PM
    Thanks for reply. Her area has gone over to UC now. I believe she will be made to wait six weeks now for any payment, so she is unsure what she will be given and when. However, the question remains, it seems she is owed SDP for more years than what she has been given (back dated) it would appear that they have given her the backpayment of SDP for the time she was on pip, but not further back than that, for when she was on dla, but still entitled to it as she had higher rate care throughout all of those years, if that makes sense. Thanks.
    • venison
    • By venison 19th Dec 17, 11:08 PM
    • 2,171 Posts
    • 2,319 Thanks
    venison
    • #4
    • 19th Dec 17, 11:08 PM
    • #4
    • 19th Dec 17, 11:08 PM
    Sounds like she needs to go and see someone at the CAB.
    Ex Board Guide
    • hamaradam
    • By hamaradam 29th Dec 17, 6:58 PM
    • 261 Posts
    • 86 Thanks
    hamaradam
    • #5
    • 29th Dec 17, 6:58 PM
    • #5
    • 29th Dec 17, 6:58 PM
    I think she needs someone with much more specialised experience. I cant see CAB who are government funded, being impartial either. But thanks anyway.
    • BorisThomson
    • By BorisThomson 29th Dec 17, 7:18 PM
    • 1,586 Posts
    • 3,426 Thanks
    BorisThomson
    • #6
    • 29th Dec 17, 7:18 PM
    • #6
    • 29th Dec 17, 7:18 PM
    I think she needs someone with much more specialised experience. I cant see CAB who are government funded, being impartial either. But thanks anyway.
    Originally posted by hamaradam
    What a terrible thing to say, CAB help thousands of benefit claimants year in year out.

    You are affected by a precedent that the govt are trying to use to limit backdating for thousands of claimants. CAB are fighting against this measure on behalf of all affected, but feel free to fight it alone if you want to.
    Last edited by BorisThomson; 29-12-2017 at 7:22 PM.
    • Alice Holt
    • By Alice Holt 29th Dec 17, 7:49 PM
    • 2,148 Posts
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    Alice Holt
    • #7
    • 29th Dec 17, 7:49 PM
    • #7
    • 29th Dec 17, 7:49 PM
    I think she needs someone with much more specialised experience. I cant see CAB who are government funded, being impartial either. But thanks anyway.
    Originally posted by hamaradam
    Oh dear.

    Each CAB is an independent charity. It is not "government funded".
    https://www.citizensadvice.org.uk/about-us/introduction-to-the-citizens-advice-service/

    CAB's help & represent their clients in appealing against flawed DWP / HMRC decisions.
    (Such as the DWP decision about your relative's SDP backdate)
    Many CAB's have benefit caseworkers who are likely to be the only specialists in that city / region.
    A colleague at my local CAB recently obtained a £16,000 SDP backdate for a client (not the reason he came to us), in addition to a successful ESA appeal.

    You are completely wrong, and not helping your relative by your misrepresentation of the CAB

    My answer @ post 2 stands. It should be backdated.
    Last edited by Alice Holt; 29-12-2017 at 8:34 PM.
    • hamaradam
    • By hamaradam 4th Jan 18, 11:47 AM
    • 261 Posts
    • 86 Thanks
    hamaradam
    • #8
    • 4th Jan 18, 11:47 AM
    • #8
    • 4th Jan 18, 11:47 AM
    Hmm. A neighbour of mine only this year, tried to get assistance with them regarding council tax and fake liability orders, they could do nothing except set him up with a payment plan, for what he didn't owe...this was after many attempts to get an appointment, only way physically queue up, them to be told the quota for admissions had been reached try again another day....he said they were hobby solicitors at best, and the building was hired to them on a peppercorn rent from the council. ..i honestly think that if the CAB, were of any use then there would be no need for forums like these. I wonder are they affiliated with this site, per chance...?
    • Alice Holt
    • By Alice Holt 4th Jan 18, 4:07 PM
    • 2,148 Posts
    • 2,507 Thanks
    Alice Holt
    • #9
    • 4th Jan 18, 4:07 PM
    • #9
    • 4th Jan 18, 4:07 PM
    A neighbour of mine only this year,...... said they were hobby solicitors at best, and the building was hired to them on a peppercorn rent from the council. ..i honestly think that if the CAB, were of any use then there would be no need for forums like these. I wonder are they affiliated with this site, per chance...?
    Originally posted by hamaradam
    And a neighbour of my third cousin twice removed said that forumites who started their username with ham, posted complete nonsense 79.456% of the time!
    • Cheeky_Monkey
    • By Cheeky_Monkey 4th Jan 18, 4:30 PM
    • 1,691 Posts
    • 3,572 Thanks
    Cheeky_Monkey
    OP - please feel free to toddle off and get your advice elsewhere then because with your attitude, you're unlikely to get any more help here now.
    Last edited by Cheeky_Monkey; 04-01-2018 at 6:23 PM.
    I used to be indecisive - now I'm not so sure
    • NeilCr
    • By NeilCr 4th Jan 18, 6:16 PM
    • 1,817 Posts
    • 2,445 Thanks
    NeilCr
    Hmm. A neighbour of mine only this year, tried to get assistance with them regarding council tax and fake liability orders, they could do nothing except set him up with a payment plan, for what he didn't owe...this was after many attempts to get an appointment, only way physically queue up, them to be told the quota for admissions had been reached try again another day....he said they were hobby solicitors at best, and the building was hired to them on a peppercorn rent from the council. ..i honestly think that if the CAB, were of any use then there would be no need for forums like these. I wonder are they affiliated with this site, per chance...?
    Originally posted by hamaradam

    Been a CAB volunteer for nigh on ten years now. On a break at the moment so I feel a bit freer than usual to respond to this.

    It!!!8217;s fair to say I!!!8217;ve lost count of the number of clients who have come in and said my neighbour told me this!!!8221; !!!8220;someone I met in the pub told me!!!8221;

    Usually, these stories are about a family of Romanians who have just arrived in the country and have got a council house and x00s of benefits and/or someone on DLA/PIP who the neighbour has seen pole dancing in the local club. Invariably, they aren!!!8217;t true.

    In terms of your neighbour having to queue up I!!!8217;m really not surprised. Many CABs are mainly staffed by volunteers because of lack of funding and are faced with ever increasing number of clients. Having spent some time trying to recruit, train and retain volunteers I know only too well just how difficult that is. In addition, certainly in my area, every single agency from the police to the council, including solicitors etc are more than happy to refer clients to the CAB. I had a client last year who had been pointed our way by the council planners. It gets them off their books.

    Peppercorn rent. Possibly, I don!!!8217;t know which area you are talking about. But I can tell you that where I am the council is supportive. They!!!8217;ve helped us out with buildings but it is also likely that their annual payment will decrease. And that!!!8217;s a good council. I am aware of others where it is more then possible that they will have to close if their funding is cut any more

    Re this forum. Not everyone who posts here is going to need to go the CAB. It fulfils a need for those who require some information/advice/a different way of looking at things .If CAB was hugely efficient this forum would not cease to exist. Indeed, some of the advice from here is mind curdingly wrong. On t!!!8217;other hand there are some amazingly informed and intelligent posters like Alice - like Darksparkle -like epitome - like IQ (sorry if I!!!8217;ve missed anyone out!) who can provide answers more quickly than CAB -or any agency - would be able to.

    Perhaps, hamaradam you and your neighbour would like to ask your local CAB if you could visit and see what it!!!8217;s really like. Who knows you may feel that you could get involved as opposed to sniping from the sidelines....

    And, yes, before I get jumped on I know CAB sometimes can!!!8217;t provide alll the answers, can get it wrong. But, it!!!8217;s worth remembering that, basically, it!!!8217;s a volunteer organisation with limited funding (I won!!!8217;t get into the politics) which is expected to give advice on immigration, benefits, relationships, employment, debt, consumer etc etc etc.

    Dead easy to have a go. Not quite so simple to do it yourself!
    Last edited by NeilCr; 04-01-2018 at 6:18 PM.
    • Ames
    • By Ames 4th Jan 18, 6:44 PM
    • 17,292 Posts
    • 30,463 Thanks
    Ames
    To be fair I had the same problem with CAB years ago. I went for debt advice, part of which was a disputed council tax bill. The debt advisor made me set up a payment plan because 'it's a priority debt and they can send you to prison'. My benefit advisor wasn't happy, because he knew the debt wasn't owed and the council had a bad reputation when it came to refunding.

    The problem wasn't with CAB as such, it was because the advisor was a specialist in his area and had little knowledge of benefits. It doesn't stop me recommending them to people who need help.
    Unless I say otherwise 'you' means the general you not you specifically.
    • NeilCr
    • By NeilCr 4th Jan 18, 7:02 PM
    • 1,817 Posts
    • 2,445 Thanks
    NeilCr
    To be fair I had the same problem with CAB years ago. I went for debt advice, part of which was a disputed council tax bill. The debt advisor made me set up a payment plan because 'it's a priority debt and they can send you to prison'. My benefit advisor wasn't happy, because he knew the debt wasn't owed and the council had a bad reputation when it came to refunding.

    The problem wasn't with CAB as such, it was because the advisor was a specialist in his area and had little knowledge of benefits. It doesn't stop me recommending them to people who need help.
    Originally posted by Ames
    Sure

    As I say I completely get that CAB can get it wrong. As do DWP, local councils (paid staff) etc

    Itís the extra digs that pĒĒs me off. Especially, as Alice says, when they are incorrect

    Hey ho. In one way hamaradamís posts are positive. Made me think I will go back as opposed to giving it up
    • hamaradam
    • By hamaradam 4th Jan 18, 7:23 PM
    • 261 Posts
    • 86 Thanks
    hamaradam
    "every single agency from the police to the council, including solicitors ". recommend the CAB...says it all. Oh lord. We shall agree to disagree, as I feel this post will rapidly be closed now...!!!55357;!!!56833;!!!55357;!!!56833; NB It is very real life cases that I have witnessed, and telling me,showing me correspondence. they interestingly do not tell people about nil income forms either...possibly in bigger cities, cab may have staff who may excel in certain topics, ...maybe we could have a forum section called CAB success stories, but not posted by Alice, or anyone connected to CAB., please.
    • NeilCr
    • By NeilCr 4th Jan 18, 7:28 PM
    • 1,817 Posts
    • 2,445 Thanks
    NeilCr
    "every single agency from the police to the council, including solicitors ". recommend the CAB...says it all. Oh lord. We shall agree to disagree, as I feel this post will rapidly be closed now...!!!65533;!!!65533;!!!65533;!!!65533; NB It is very real life cases that I have witnessed, and telling me,showing me correspondence. they interestingly do not tell people about nil income forms either...possibly in bigger cities, cab may have staff who may excel in certain topics, ...maybe we could have a forum section called CAB success stories, but not posted by Alice, or anyone connected to CAB., please.
    Originally posted by hamaradam
    Perhaps it shouldnít be closed given your tendency to suddenly produce stories - and misquote.

    Try going into a CAB and see what itís like volunteering there. I am sure your knowledge and experience would be warmly welcomed.
    • Alice Holt
    • By Alice Holt 4th Jan 18, 7:40 PM
    • 2,148 Posts
    • 2,507 Thanks
    Alice Holt
    Has your relative now been successful in getting her SDP backdated?

    Can you answer the question I put to you in post 2 - i.e Is she now in receipt of UC or does she still receive legacy benefits (i.e IB ESA)?

    What component of DLA was she receiving for the years in which SDP was not backdated?

    What other benefit was she receiving during that period?
    • keepcalmandstayoutofdebt
    • By keepcalmandstayoutofdebt 7th Jan 18, 1:54 PM
    • 3,241 Posts
    • 1,698 Thanks
    keepcalmandstayoutofdebt
    Been a CAB volunteer for nigh on ten years now. On a break at the moment so I feel a bit freer than usual to respond to this.

    In terms of your neighbour having to queue up Iím really not surprised. Many CABs are mainly staffed by volunteers because of lack of funding and are faced with ever increasing number of clients. Having spent some time trying to recruit, train and retain volunteers I know only too well just how difficult that is. In addition, certainly in my area, every single agency from the police to the council, including solicitors etc are more than happy to refer clients to the CAB. I had a client last year who had been pointed our way by the council planners. It gets them off their books.

    Perhaps, hamaradam you and your neighbour would like to ask your local CAB if you could visit and see what itís really like. Who knows you may feel that you could get involved as opposed to sniping from the sidelines....

    And, yes, before I get jumped on I know CAB sometimes canít provide alll the answers, can get it wrong. But, itís worth remembering that, basically, itís a volunteer organisation with limited funding (I wonít get into the politics) which is expected to give advice on immigration, benefits, relationships, employment, debt, consumer etc etc etc.

    Dead easy to have a go. Not quite so simple to do it yourself!
    Originally posted by NeilCr
    All are volunteers are they?

    https://www.indeed.co.uk/viewjob?jk=cf1d37e4916b92fa&from=myjobs&tk=1c38e61 339cki850

    Not the first job in East Anglia that has come up as a paid position over the years for the CAB.
    "If you are caught in a rainstorm, once you accept that you'll receive a soaking, the only thing left to do is enjoy the walk"
    • NeilCr
    • By NeilCr 7th Jan 18, 2:39 PM
    • 1,817 Posts
    • 2,445 Thanks
    NeilCr
    He didn't say they were all volunteers.
    Originally posted by Penitent
    Thanks Penitent.

    It does help when people read and understand your posts!

    As a guide Iíd say, in terms of client facing folks, our CAB has something like a 1:8 ratio of paid v volunteers. A number of our paid staff are in managerial /admin roles.
    • hamaradam
    • By hamaradam 19th Feb 18, 7:05 PM
    • 261 Posts
    • 86 Thanks
    hamaradam
    Just an update, relative has now got ALL which was owed. I am very surprised, she has got this, simply by writing to the jobcentre dealing with her. She is quite happy, as originally she was told she could not be given it., i think that was the ESA People who told her no. So she was persistent. They didn't send any covering letter.

    Now, here's a conundrum...if CAB are not government funded, then why when services are axed for austerity, are CAB 's closed down?

    Also, i have found evidence of CAB working with other agencies to get people to go bankrupt, in order for CAB to get bonuses, (like people such as stepchange, debt guardian for instance)...and give information of a clients mobility to DLA/jobcentre...much like when one buys a TV from Argos they insist on your details in order to pass on to tv licencing.....

    In the words of dixon of dock green , "evening all".....
    • hamaradam
    • By hamaradam 24th Feb 18, 3:23 PM
    • 261 Posts
    • 86 Thanks
    hamaradam
    https://www.citizensadvice.org.uk/about-us/how-citizens-advice-works/media/press-releases/cuts-in-cab-funding-leaving-thousands-with-nowhere-to-turn-for-help/

    Imagine my surprise to see on this webpage that the CAB actually ARE government funded....it clearly says so...(oh double dear alice holt) and just one of their sponsors are 'lowell' a debt collection, debt buying agency.....i rest my case....
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