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    • MSE Andrew
      Verified User verified user
    • By MSE Andrew Verified User verified user 6th Dec 17, 4:58 PM
    • 83Posts
    • 21Thanks
    MSE Andrew
    Add your feedback on energy supplier Outfox the Market
    • #1
    • 6th Dec 17, 4:58 PM
    Add your feedback on energy supplier Outfox the Market 6th Dec 17 at 4:58 PM
    This is a feedback thread on energy supplier

    Outfox the Market

    Please share your experience with other MoneySavers. Click reply to take part
    • Did your switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Click reply below to discuss. If you havenít already, join the forum to reply.
Page 6
    • boliston
    • By boliston 8th Apr 18, 10:11 PM
    • 2,714 Posts
    • 2,265 Thanks
    boliston
    i have now been with oftm for 3 months and the main thing i have noticed is that their system seems to take quite a while to update, up to 2 weeks at a guess - although the 2 monthly statements received so far do appear to be accurate.
    • A.Penny.Saved
    • By A.Penny.Saved 10th Apr 18, 9:28 PM
    • 1,659 Posts
    • 868 Thanks
    A.Penny.Saved
    I joined these 18 days ago and received emails asking to create an account and provide the opening electric reading. That I did and all seems to be working. The meter reading does show in my account. I just hope that Iresa sort it all out and pay me back what they owe me. Just a few days to go until switch day.
    Last edited by A.Penny.Saved; 11-04-2018 at 8:29 AM.
    • Merlin139
    • By Merlin139 11th Apr 18, 9:49 AM
    • 4,990 Posts
    • 20,049 Thanks
    Merlin139
    My switch took place on 28/02/18. Today my first bill was showing on the system. My first bill shows my account usage up to 27/03/18 as an estimated reading.

    I provided 2 readings to them during March but as I was not told what day to do it then they have obviously estimated the reading.

    You would think that a company that charges a monthly fee for Electricity would produce a bill for a month! I have been charged a proportion of the monthly figure.

    Not sure if Easter had an effect on it but next month I will provide a reading on 27/04 and also at the end of the month and see what they do then.

    As has been said they take 10 to 14 days to update as I have been checking eachday.

    A much better start that I had with Iresa last year. Lets hope it continues.

    I contacted OFTM using live chat on 19/3 to get them to confirm they had taken over supply and this so called live chat lasted over an hour. Close to the hour I rang them and got the answer I had been trying to get in less than 3 minutes.
    • Woofwoof
    • By Woofwoof 12th Apr 18, 5:23 PM
    • 17 Posts
    • 4 Thanks
    Woofwoof
    I switched 8th March. Electric gone ok, confirmed by both parties. Gas is a disaster, as Outfox the Market seems to have given a reading to old supplier of 4x the actual reading which is causing problems. But I can't see on the website the readings they are working to, there is no bill to look at. Every time I switch it is a problem, whether these newer companies or the Big 6 (British Gas and EDF were poor experiences). I can see why people don't do it, it should be so much easier.
    • SWS1
    • By SWS1 12th Apr 18, 6:20 PM
    • 4 Posts
    • 1 Thanks
    SWS1
    Outfox the Market - if you can.
    I am with Iresa: good rates, not-so-great customer service (difficult to contact). Outfox seemed worth switching for (cheaper). We have an ECONOMY 7 meter but, years ago, decided NOT to have Economy 7 as the savings were too small and the hassle (according to my wife) was too great. Therefore we have had the dual meter for many years but have had not-Economy7 tariffs. We have switched at least four times over the period of having the dual meter: we simply submit two readings that the energy companies aggregate (add up!) and send us an appropriate bill. Apparently, Outfox cannot do this. After an online attempt and a few phone calls, it turns out they can't hack it if we have the dual meter. I simply gave up and changed my tariff with Iresa to their best new one: too much hassle for me to switch for the (very) few quid it would have saved. Having said that, I might consider Bulb....
    • PaschalFun
    • By PaschalFun 12th Apr 18, 7:38 PM
    • 178 Posts
    • 53 Thanks
    PaschalFun
    I am with Iresa: ... We have an ECONOMY 7 meter but, years ago, decided NOT to have Economy 7 as the savings were too small and the hassle (according to my wife) was too great. Therefore we have had the dual meter for many years but have had not-Economy7 tariffs. ...
    Originally posted by SWS1
    Ermm....
    All day rates in England & Wales on current Iresa E7 fixed rate tariff are less than the equivilent single rate, and of course, with E7 you also get even cheaper rate electricity for 7 hours per day.

    I'm not sure what hassle your wife refers to, as you are still having to give 2 registry readings.

    Why not get a single rate meter? Then you'll only need to give one reading ... but probably pay more.
    • camelot1971
    • By camelot1971 12th Apr 18, 9:52 PM
    • 870 Posts
    • 1,309 Thanks
    camelot1971
    I switched from Bulb and had confirmation of a direct debit on 9/3, payment went on 28/3 but I haven't had any account information from OFTM and now my Bulb account is just blank with no information at all.

    Weird.

    I'll see if Bulb take another payment Friday and then start chasing for an account number as they haven't asked for meter readings (or anything!)
    Originally posted by camelot1971
    Still no account info from OFTM and no account info with Bulb. They didnt take a payment.
    • colonelblighty
    • By colonelblighty 13th Apr 18, 2:53 PM
    • 26 Posts
    • 29 Thanks
    colonelblighty
    I was supposed to switch over on Monday 9th so contacted old supplier to confirm to get final bill generated only to be told I was still a customer. Contacted OFTM to find they had transferred a neighbour erroneously instead of me. Support from online chat, phone line, and email has been less than helpful to say the least with a clear lack of communication on their part.

    So far not impressed at all
    Last edited by colonelblighty; 13-04-2018 at 6:55 PM. Reason: There, their, theyíre error
    • Pmarmalade
    • By Pmarmalade 13th Apr 18, 3:12 PM
    • 157 Posts
    • 134 Thanks
    Pmarmalade
    I switched to a non-fixed tariff from Flow and it was pretty seamless.
    • Jos45640
    • By Jos45640 18th Apr 18, 10:12 AM
    • 8 Posts
    • 0 Thanks
    Jos45640
    Trouble getting statements
    Was with Outfox the Market for three months. First bill/statement didnt show up so spoke on the chat and was told they would raise the statement for me now. It appeared, but had incorrect readings (not estimates, just the wrong readings), and furthermore had the wrong membership fee - instead of the £6.99 I was supposed to be charged as in my welcome pack, they charged £10.99. Another chat online and I was told this would be corrected. It never was. The second statement never came. Ever. Despite chasing it up several times just to be told it is waiting to be authorized. A month later and I decided to switch provider as they clearly could not be trusted to do the one thing that an energy provider is supposed to do, namely administer a bill every month based on usage. 5 weeks on and still waiting for the final bill (let alone the previous statement), but I don't hold out much hope. Just look at their Facebook page community posts for many people having similar problems with Outfox.
    • AliceS
    • By AliceS 18th Apr 18, 12:48 PM
    • 1 Posts
    • 0 Thanks
    AliceS
    Our switch did not go smoothly - they couldn't match our gas supply up to our address, nevertheless they took 2 payments from us while we were still with our old supplier. We never switched in the end due to problems with the gas supply address, still waiting for our refund over 3 weeks since they promised it would be sorted. How can they charge us for something they never provided and still not give us our money back? So frustrating. Do not touch with a barge pole!
    • mrkevms
    • By mrkevms 18th Apr 18, 2:03 PM
    • 1 Posts
    • 0 Thanks
    mrkevms
    I tried to change my supply with them 10 days ago. When I heard nothing from them I contacted them again only for them to say they couldn't find my details. I think I'll try someone else.
    • boliston
    • By boliston 18th Apr 18, 8:03 PM
    • 2,714 Posts
    • 2,265 Thanks
    boliston
    Just had my 3rd monthly statement - no major issues so far

    Statements
    Date Electricity Gas Total
    06/04/2018 £32.38 £18.75 £60.12 Download
    06/03/2018 £30.99 £21.06 £61.04 Download
    06/02/2018 £32.92 £22.63 £64.54 Download
    • you_llneverwalkalone
    • By you_llneverwalkalone 18th Apr 18, 9:39 PM
    • 201 Posts
    • 61 Thanks
    you_llneverwalkalone
    Just had my 3rd monthly statement - no major issues so far

    Statements
    Date Electricity Gas Total
    06/04/2018 £32.38 £18.75 £60.12 Download
    06/03/2018 £30.99 £21.06 £61.04 Download
    06/02/2018 £32.92 £22.63 £64.54 Download
    Originally posted by boliston
    We,ve just moved to Outfox this week. No problems so far.

    Could you please tell me when you supply meter readings?

    We,ve always supplied readings to previous suppliers on the last day of every month.
    • Jos45640
    • By Jos45640 19th Apr 18, 10:06 AM
    • 8 Posts
    • 0 Thanks
    Jos45640
    I tried to change my supply with them 10 days ago. When I heard nothing from them I contacted them again only for them to say they couldn't find my details. I think I'll try someone else.
    Originally posted by mrkevms
    Consider it a lucky escape.
    • canary2211
    • By canary2211 21st Apr 18, 8:19 AM
    • 19 Posts
    • 1 Thanks
    canary2211
    totally fine
    Switched to elec only from BG in January - very easy. Seamless switch: well done both suppliers!

    then moved onto fixed tariff with OTFM. We are very heavy users (electric Aga : -I know) so 10.1 per kwh fixed for 18 months plus 50p a day is a great deal
    • boliston
    • By boliston 21st Apr 18, 10:58 AM
    • 2,714 Posts
    • 2,265 Thanks
    boliston
    We,ve just moved to Outfox this week. No problems so far.

    Could you please tell me when you supply meter readings?

    We,ve always supplied readings to previous suppliers on the last day of every month.
    Originally posted by you_llneverwalkalone
    The actual date when my supply moved to outfox was 6th jan so to me it made sense to always take readings on the 6th as otherwise i would get an opening bill that would be high or low as not an exact month.
    • judikin
    • By judikin 23rd Apr 18, 6:27 PM
    • 1 Posts
    • 0 Thanks
    judikin
    I was supposed to switch my gas and electric to Outfox in March. In February Outfox told me there was an objection to my switch from my previous supplier. I immediately paid an outstanding balance on my account and the objection was removed. I told Outfox this and they told me the switch would proceed.
    I believed that the switch had gone through - gave Outfox my opening meter readings and have indeed given them subsequent readings. However today I noticed my old supplier was still taking direct debit payments, so phoned them and was told they were still supplying my gas. I checked on the Outfox hub but this was not helpful as my usage figures after two months have not yet been updated..
    I therefore contacted Outfox who told me they had taken over both the gas and electricity supply in early March. However my old supplier was insistent they were still supplying my gas, so Outfox checked again and found that their records were wrong, they had probably not reapplied to take over my gas after the objection, though they had taken over electricity.
    After about an hour on the phone/computer this afternoon I hope my gas switch is now going through - but I have been paying my old suppliers standard tariff prices for gas for the last two months while the weather has been so cold - and the switch will now not go through till the latter part of May. Outfox have taken two direct debit payments and have a substantial credit on my account. They have said they will look into a refund.
    So far I am unimpressed by the Outfox service and if you move to them my advise would be check with both Outfox and your old supplier that ALL your switch goes through at the time they tell you.
    • yogg
    • By yogg 24th Apr 18, 5:49 AM
    • 5 Posts
    • 0 Thanks
    yogg
    i joined outfoxthemarket 3 months ago.
    the switch went without a hitch, i've saved £18/month and i couldn't be happier with the simple web portal.
    i'd recommend them to anyone.
    regards,
    yogg.
    • bobsonthegreat
    • By bobsonthegreat 25th Apr 18, 9:51 AM
    • 6 Posts
    • 0 Thanks
    bobsonthegreat
    Saved myself £12 a month on my previous supplier. Switch went without a hitch, website is barebones but works, all investments go to renewable sources. Couldn't be happier.
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