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    • MSE Andrew
      Verified User verified user
    • By MSE Andrew Verified User verified user 6th Dec 17, 3:58 PM
    • 111Posts
    • 30Thanks
    MSE Andrew
    Outfox the Market reviews: add your feedback
    • #1
    • 6th Dec 17, 3:58 PM
    Outfox the Market reviews: add your feedback 6th Dec 17 at 3:58 PM
    MSE Update 17 December 2018:

    Also see our news story:

    Outfox the Market customers vent fury over energy bill hikes

    This is a feedback thread on energy supplier

    Outfox the Market

    Please share your experience with other MoneySavers. Click reply to take part
    • Did your switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Click reply below to discuss. If you haven’t already, join the forum to reply.
    Last edited by Former MSE Andrea; 17-12-2018 at 11:00 AM.
Page 47
    • Clarasaves
    • By Clarasaves 9th Apr 19, 6:18 AM
    • 1 Posts
    • 0 Thanks
    Don't use OTM
    I joined at the end of last year. They put the prices up a few weeks later so I decided to switch. They blocked my move to another company with ridiculous accusations about not paying my bill. After a lot of emails etc they finally agreed I had paid and allowed the transfer about a month later saying it had been a technical issue. Later they sent me a final bill which I paid. Now they are saying I haven't paid this - I've sent a screen shot of my bank statement this morning and I'll see what happens next. The worst utility company I have ever had the misfortune to deal with and I change companies every year.
    • PaschalFun
    • By PaschalFun 9th Apr 19, 12:01 PM
    • 241 Posts
    • 81 Thanks
    The automatic payments will not be applied retrospectively but the ombudsman may take the view that compensation is due if you put in a complaint.
    Originally posted by Consumerist
    6 weeks permitted for supplier to raise a final bill
    - If that doesn't happen, customer could raise a complaint
    Supplier allowed another 8 weeks to resolve that compliant
    - If that doesn't happen, customer can excalate the matter to the ombudsman service
    Ombudsman service will probably take another 2-3 months to consider complaint

    - so if the customer still hasn't had a final bill 6-7 months after leaving a supplier, the ombudsman service would probably consider this a shortfall in customer service anyway, and would probably award the customer 30 goodwill, payable if the customer accepts this (as part of) the final resolution proposed by them.
    • PaschalFun
    • By PaschalFun 9th Apr 19, 12:02 PM
    • 241 Posts
    • 81 Thanks
    Don't use OTM
    Perhaps we should all use Bulb Energy instead, eh?
    • itm2
    • By itm2 16th Apr 19, 9:36 AM
    • 775 Posts
    • 165 Thanks
    I was promised a refund of my 160 balance within 5 working days, after raising a formal complaint with them (I closed my account on January 7th). It's now 6 working days and no refund.
    If you have any sort of issues with cashflow I'd seriously recommend that you avoid this bunch.
    • brewerdave
    • By brewerdave 16th Apr 19, 9:54 AM
    • 5,524 Posts
    • 2,450 Thanks
    If you have any sort of issues with cashflow I'd seriously recommend that you avoid this bunch.
    Originally posted by itm2

    Looking thru various threads on this forum - avoid ANY of the small and (most of) the large Utility Cos. if you have cash flow difficulties- OR manage your account with alacrity to prevent a build up of credit
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