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    • MSE Andrew
      Verified User verified user
    • By MSE Andrew Verified User verified user 6th Dec 17, 4:58 PM
    • 72Posts
    • 7Thanks
    MSE Andrew
    Add your feedback on energy supplier Outfox the Market
    • #1
    • 6th Dec 17, 4:58 PM
    Add your feedback on energy supplier Outfox the Market 6th Dec 17 at 4:58 PM
    This is a feedback thread on energy supplier

    Outfox the Market

    Please share your experience with other MoneySavers. Click reply to take part
    • Did your switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Click reply below to discuss. If you havenít already, join the forum to reply.
Page 4
    • editor1
    • By editor1 4th Mar 18, 5:24 PM
    • 187 Posts
    • 48 Thanks
    editor1
    Well, having spent a week researching the market I've now decided that I'm switching to Outfox the Market, which does seem to offer a competitive pricing strategy and has good user feedback thus far on TrustedPilot and other feedback forums.

    Will let you all know how it goes, but first thing first, need to get mother to cancel the First Utility Direct Debit, which should be done on Wednesday this week. On 12 March will formally begin the Switch, that's if OFTM have slots available.

    I may like Smart Meters, but they ain't worth overpaying by £240 per year!!!!
    • jaybeetoo
    • By jaybeetoo 5th Mar 18, 6:29 PM
    • 600 Posts
    • 282 Thanks
    jaybeetoo
    ...but first thing first, need to get mother to cancel the First Utility Direct Debit....
    Originally posted by editor1
    Don't cancel the direct debit too soon. If you are in credit they should use it to provide a refund, if you owe them money they need it to collect.

    I transferred to OTM a few weeks ago. The transfer happened without any problems. I got regular emails throughout the process telling me what was happening and when. Easy to register online and submit my first meter readings.

    So far, so good.
    • editor1
    • By editor1 6th Mar 18, 6:26 AM
    • 187 Posts
    • 48 Thanks
    editor1
    Don't cancel the direct debit too soon. If you are in credit they should use it to provide a refund, if you owe them money they need it to collect.

    I transferred to OTM a few weeks ago. The transfer happened without any problems. I got regular emails throughout the process telling me what was happening and when. Easy to register online and submit my first meter readings.

    So far, so good.
    Originally posted by jaybeetoo
    We have just been invoiced for our February energy, leaving less than £60 balance in the account, our March bill will be over £100, which means, if we cancel the DD, we shall owe FU money. Have discussed this with FU and unlikely we'll have any funds returned, so would prefer to avoid having an excess when I swap goes through.

    Can't do anything until next Monday, when we can begin the change-over.

    For what its worth, FU are now estimating our yearly usage for the next 12 months at over £1300 - gas usage has been high due to inclement weather - we had more than a week of sub-zero temps where the folks live and a load of snow.
    • Scatty
    • By Scatty 6th Mar 18, 12:22 PM
    • 82 Posts
    • 11 Thanks
    Scatty
    I have signed up for OFTM. The membership fee is lower per month than the standing charge for both elec and gas, and I am an extremely low gas user, just having a gas cooker. They have been communicating very well and the switch takes place tomorrow night. DD is set at £42 per month and BG wanted £80 on my personal projection so fingers crossed all will go well.
    Woohoohoohooooooooo
    • DrProd
    • By DrProd 6th Mar 18, 1:09 PM
    • 1 Posts
    • 0 Thanks
    DrProd
    After reading the reviews on both here and Trustpilot I've decided to take a leap of faith and switch from NPower to OFTM. This will save me an estimated £450 per year.


    Hopefully everything will go smoothly.
    • JJ Egan
    • By JJ Egan 6th Mar 18, 1:50 PM
    • 10,505 Posts
    • 4,439 Thanks
    JJ Egan
    Thats a very large amount to save .
    Are you sure figures are right and not just estimates .
    • editor1
    • By editor1 6th Mar 18, 2:24 PM
    • 187 Posts
    • 48 Thanks
    editor1
    After reading the reviews on both here and Trustpilot I've decided to take a leap of faith and switch from NPower to OFTM. This will save me an estimated £450 per year.


    Hopefully everything will go smoothly.
    Originally posted by DrProd
    OFTM are offering some good deals, however, EDF may have proved cheaper on a 12 month fix in you Switched via Quidco, which is paying £80 cash back. Without any cash back OFTM 18 month fix is coming up the cheapest for me and many others, however, my own saving would be in excess of £300 based on First Utility projected figures, but more realistically anywhere between £15-20 a month. Getting cheaper FU quotes via Energy Club for FU than with FU itself detailed on their bills, or via signing up as new customer.
    • donerkebab
    • By donerkebab 12th Mar 18, 11:44 AM
    • 171 Posts
    • 20 Thanks
    donerkebab
    Anyone know of Energy comparison sites offering cashback on OFTM? I am about to push the button on moving from Iresa (if they will let me ) Cannot be any worst - famous last words
    • donerkebab
    • By donerkebab 13th Mar 18, 3:15 PM
    • 171 Posts
    • 20 Thanks
    donerkebab
    So no comparison sites offering cashback? Tried to switch ran out of switches today - at least they are limiting the numbers to avoid overload. Any ideas when it resets - at midnight or morning? Thanks


    OK hmmm it looks like a counter to stop their site overloading - just allowed me to switch.
    Last edited by donerkebab; 13-03-2018 at 3:49 PM.
    In the words of Jerry Maguire "SHOW ME THE MONEY"
    • Hengus
    • By Hengus 13th Mar 18, 4:01 PM
    • 5,931 Posts
    • 3,651 Thanks
    Hengus
    Anyone know of Energy comparison sites offering cashback on OFTM? I am about to push the button on moving from Iresa (if they will let me ) Cannot be any worst - famous last words
    Originally posted by donerkebab
    Lowest prices usually mean no cash back or third-party referral fees.
    • editor1
    • By editor1 13th Mar 18, 6:12 PM
    • 187 Posts
    • 48 Thanks
    editor1
    I have just began Switch to OFTM today having been formally notified by First Utility that our Fix is coming to an end and that we cab sign up to new fix at end of contract. OFTM are considerably cheaper on the 18 month fix, about £14 per month based on FU's final yearly estimate and deal offer. Will instruct as Switch moves along, thus far OFTM have answered all enquiries and already discussed issues verbally with their Operations Mangers. Fingers crossed as we've been with OVO Energy and FU for past 6 years - we do lose loss of Smart Meter, but this option is not worth overpaying by up to £15 a month.
    • 07Rogers
    • By 07Rogers 13th Mar 18, 11:37 PM
    • 23 Posts
    • 5 Thanks
    07Rogers
    Do they have a app or is the website good for submitting meter readings?
    • editor1
    • By editor1 14th Mar 18, 4:54 AM
    • 187 Posts
    • 48 Thanks
    editor1
    Do they have a app or is the website good for submitting meter readings?
    Originally posted by 07Rogers
    From looking at OFTM website, seems very much no frills, they have taken our meter readings automatically thus far, via the Smart Meter, which will become redundant as of 3rd April - I do all the folks dealings online, but parents will have to take meter readings on the 3rd or 4th of each month.

    All going smooth thus far.
    • boliston
    • By boliston 14th Mar 18, 3:15 PM
    • 2,643 Posts
    • 2,185 Thanks
    boliston
    Do they have a app or is the website good for submitting meter readings?
    Originally posted by 07Rogers
    i very much doubt they have an app - their website looks like it was home built and is very very basic but i would prefer lower costs than gimmics like fancy website, apps or cashback which usually will add to either unit prices or standing charges
    • handygrandad
    • By handygrandad 15th Mar 18, 4:12 PM
    • 2 Posts
    • 2 Thanks
    handygrandad
    Unreliable website
    I joined OTM in December 2017, and was keen to get an accurate first statement. When I tried to enter my meter readings the website would not accept them. I used the "chat" link and got a quick apology and they took my readings through the link. I submitted further readings in January and February which were accepted.

    In early March, I used the "chat" link to complain, that I had not received a statement since joining. I received an apology, and was sent two statements by email. Unfortunately, both statements used "estimated" closing readings, which meant they were of little use. Neither of these statements appeared on the website, so my running balance just showed the total of my direct debits as though no statements had been issued, so this was obviously incorrect !

    The staff I have contacted are quick to apologise and keen to help, but as in other similar circumstances, there is little they can do or say about processing errors, or technical failures.

    OTM might be the cheapest deal available, but my experience so far does not instil confidence. I think my next switch will be to a well established supplier with good feedback, even if that costs me a little more. At the moment I have been with OTM for nearly three months, and I have no idea if I am "actually" in credit, or in debt ... ... .... and there doesn't seem to be anything I can do about it !
    • Steve_RS
    • By Steve_RS 18th Mar 18, 8:06 PM
    • 2 Posts
    • 0 Thanks
    Steve_RS
    Well, after receiving my latest bill from NPower, stating that they are 'upping' the DD payment by £12/month (from £120 to £132). decided to finally do something about it. Got quotes from the big energy companies via their websites using the annual kwh figures on my bill. Cheapest was about £101/month. Thought £31/month was a good saving.

    Then stumbled across MSE cheap energy comparison site. Boom. Outfox the market at £80/month. (£52/month saving) Got to be worth a punt. Read a few reviews, seems to be having teething troubles (dont all small cheap companies?).

    Website seems cheap (but so are the prices... lol)

    I've signed up. (Not that there's anything to sign!) Received a confirmation email. Apparently they will take care of everything. All I have to do is read the meter and submit it...

    So far so good. Will update my review when i know more.
    • editor1
    • By editor1 19th Mar 18, 5:21 AM
    • 187 Posts
    • 48 Thanks
    editor1
    I joined OTM in December 2017, and was keen to get an accurate first statement. When I tried to enter my meter readings the website would not accept them. I used the "chat" link and got a quick apology and they took my readings through the link. I submitted further readings in January and February which were accepted.

    In early March, I used the "chat" link to complain, that I had not received a statement since joining. I received an apology, and was sent two statements by email. Unfortunately, both statements used "estimated" closing readings, which meant they were of little use. Neither of these statements appeared on the website, so my running balance just showed the total of my direct debits as though no statements had been issued, so this was obviously incorrect !

    The staff I have contacted are quick to apologise and keen to help, but as in other similar circumstances, there is little they can do or say about processing errors, or technical failures.

    OTM might be the cheapest deal available, but my experience so far does not instil confidence. I think my next switch will be to a well established supplier with good feedback, even if that costs me a little more. At the moment I have been with OTM for nearly three months, and I have no idea if I am "actually" in credit, or in debt ... ... .... and there doesn't seem to be anything I can do about it !
    Originally posted by handygrandad
    Whilst I understand accurate meter readings are necessary to ensure billing is correct, the fact remains, as a consumer you can do your own calculations on all cost structures, which OFTM make simpler by cutting out standing charges and applying a membership fee only for Electricity - with six years of actual usage figures at my disposal, don't think OFTM can screw it up that much, particularly if the estimates you have used to get your monthly cost are realistic. My folk are on £85 a month, and, in a worse case scenario, will pay no more than £87 a month based on upper scale usage over 12 months. As long as folk can ensure that OFTM have at least correct quarterly readings, nothing much to complain about, but important to ensure meter readings are 100% when Switchover takes effect, which can be qualified 12 months later by checking cost structure with previous 12 months cost structure. Given our savings are large - First Utility wanting monthly payments of £106 for a 20 month fix, £85-87 averages are most agreeable.
    • donerkebab
    • By donerkebab 19th Mar 18, 9:25 AM
    • 171 Posts
    • 20 Thanks
    donerkebab
    For those who switched from Iresa - how long before you got the switch emails - I am in credit still after the forced DD. I got 7 (yep 7 in a row) emails confirming electricity switch 5 days after starting the switch but still no confirmation of the gas (think this one is the important one with no member fee/standing charge)
    In the words of Jerry Maguire "SHOW ME THE MONEY"
    • Hengus
    • By Hengus 19th Mar 18, 10:11 AM
    • 5,931 Posts
    • 3,651 Thanks
    Hengus
    For those who switched from Iresa - how long before you got the switch emails - I am in credit still after the forced DD. I got 7 (yep 7 in a row) emails confirming electricity switch 5 days after starting the switch but still no confirmation of the gas (think this one is the important one with no member fee/standing charge)
    Originally posted by donerkebab
    Not all losing suppliers say anything during the transfer process. Normally, the gaining supplier will notify the consumer if the old supplier has blocked a transfer. For example, I have just switched to Octopus. My old supplier sent me an e-mail just before the end of the cooling off period with a sorry you are leaving message.
    • Merlin139
    • By Merlin139 19th Mar 18, 10:23 AM
    • 4,844 Posts
    • 19,587 Thanks
    Merlin139
    For those who switched from Iresa - how long before you got the switch emails - I am in credit still after the forced DD. I got 7 (yep 7 in a row) emails confirming electricity switch 5 days after starting the switch but still no confirmation of the gas (think this one is the important one with no member fee/standing charge)
    Originally posted by donerkebab
    I started my switch on 12 Feb. Provided final readings 23 Feb. Received E-mail from Iresa on 13 Mar to say they had received final Electricity reading. Final Bill should be produced in around 10 days! Nothing heard about Gas yet!

    I have just noticed that I have not been sent any notification from Iresa to say that I wished to leave.

    45 minutes of waiting 6 to 7 minutes for a response to a question. Have I made a mistake? OFTM confirms I have been live with them for Gas and Electricity since my switch date of 28 Feb. The last Email they sent was 23 Feb to say we are nearly there? When I asked if Iresa was aware of the switch see would only reply with "yes i can confirm your gas and electric is live with us"

    Still waiting for a response to can you send me a confirmation E-mail. 18 minutes. Going to try the phone!



    I am now chatting to OFTM to see what is going on.
    Last edited by Merlin139; 19-03-2018 at 11:21 AM. Reason: OFTM Response
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