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    • MSE Andrew
      Verified User verified user
    • By MSE Andrew Verified User verified user 6th Dec 17, 4:58 PM
    • 62Posts
    • 7Thanks
    MSE Andrew
    Add your feedback on energy supplier Outfox the Market
    • #1
    • 6th Dec 17, 4:58 PM
    Add your feedback on energy supplier Outfox the Market 6th Dec 17 at 4:58 PM
    This is a feedback thread on energy supplier

    Outfox the Market

    Please share your experience with other MoneySavers. Click reply to take part
    • Did your switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Click reply below to discuss. If you havenít already, join the forum to reply.
Page 10
    • Hengus
    • By Hengus 15th May 18, 5:07 PM
    • 5,729 Posts
    • 3,514 Thanks
    Hengus
    I've been a customer for 2 months; we only have electricity and are a very high user at 18,000kwh per annum (we have an electric aga!). All went smoothly. And I should save c £800 pa. This is definitely worth the risk - any supplier who goes bust gets 'bought' by one of the other 67 suppliers and credits (if indeed you have one) are normally taken on as part of the deal with Ofgem. And worse outcome is Supplier of Last Resort.
    I've worked in the industry for years; the risk vs reward is worth it in my opinion.

    Watch this space!
    Originally posted by Lyncj01
    Donít forget the Consumer Levy. The Coop got over £10M when GBEnergy went bust - paid for by all energy consumers on future bills.
    • PennineAcute
    • By PennineAcute 15th May 18, 5:22 PM
    • 85 Posts
    • 25 Thanks
    PennineAcute
    Donít forget the Consumer Levy. The Coop got over £10M when GBEnergy went bust - paid for by all energy consumers on future bills.
    Originally posted by Hengus
    Any company is able to go bust. Yes, their is a slimmer chance for the larger ones going to the wall, but not impossible.
    • Lyncj01
    • By Lyncj01 15th May 18, 5:38 PM
    • 4 Posts
    • 0 Thanks
    Lyncj01
    Yes BUT the point I am making is that when energy supply companies go bust the customer is 'protected' by law through supplier of last resort (which means you would never get cut off) AND in most cases another supplier will pick up the customer base and honour the credits (albeit that all consumers end up picking up the tab through future energy bill)... what is there to loose?!!
    • Hengus
    • By Hengus 15th May 18, 5:54 PM
    • 5,729 Posts
    • 3,514 Thanks
    Hengus
    Yes BUT the point I am making is that when energy supply companies go bust the customer is 'protected' by law through supplier of last resort (which means you would never get cut off) AND in most cases another supplier will pick up the customer base and honour the credits (albeit that all consumers end up picking up the tab through future energy bill)... what is there to loose?!!
    Originally posted by Lyncj01
    Nothing to lose at all for those who want to play the energy market. However, the Consumer Levy is, in my opinion, inherently unfair on those who choose to remain with the established suppliers. Ofgem should have insisted on all suppliers holding an insurance bond similar to that required by the airlines. Consumer credits would still be fully protected but the cost of failure would sit with the supplier!!!8217;s insurer.
    • Lyncj01
    • By Lyncj01 15th May 18, 6:03 PM
    • 4 Posts
    • 0 Thanks
    Lyncj01
    Totally agree with you - as gas (and power) prices rise we will no doubt see more of these small players going under and it's unfair for the cost of this to be spread across all consumers. That's how the market works at the moment though; a few good sharp shocks and Ofgem may have to reassess this. There should also be more stringent entry criteria for new suppliers.
    • barnesy1977
    • By barnesy1977 16th May 18, 4:01 PM
    • 2 Posts
    • 0 Thanks
    barnesy1977
    Terrible service. Very unprofessional. Can't see them lasting long
    VERY unhappy with this company.

    I only recently joined them, and they have increased my monthly subscription by almost 30% in a matter of days. I have had no say in this nor have I agreed to it.

    It seems that monthly subscription fees (which are mandatory as part of their energy tariffs) do not form part of the fixed tariff price and can be increased at their will ? I suspect this is the genius of their business model. In theory I guess they could increase this by any amount at any time ?

    I won't be accepting this and so am moving to another supplier after just 1 month. I have a right to appeal the exit fees, so if there are othes in this same trap, do not be put off by their exit fees.

    In addition to this, I had no reply to 2 emails about the tariff cost and when I did eventually receive a reply it was abrupt and unfriendly.

    The small amount I thought I'd be saving each month has now been outweighed by this increase but instead I have worse Customer Service than my previous supplier, plus I am at the mercy of the next time they chose to increase their monthly tariff.

    Their website is terrible and has no usability. It looks like it has been made by a 12year kid using freeware!

    Save the hassle and go elsewhere.
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