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  • FIRST POST
    • AWFRONT
    • By AWFRONT 5th Dec 17, 8:18 PM
    • 4Posts
    • 2Thanks
    AWFRONT
    BEWARE!!! PARCEL2GO.com (.CON) IS A DISHONEST COMPANY!!!!!!
    • #1
    • 5th Dec 17, 8:18 PM
    BEWARE!!! PARCEL2GO.com (.CON) IS A DISHONEST COMPANY!!!!!! 5th Dec 17 at 8:18 PM
    Reading online for many shocking stories about the fraudulent and dishonest practices of Parcel2go.com made me think that I am not the only one to be conned by this fraudulent company.

    I have used this company in the past, at least 2 times for low value items where their £20 base compensation amount would suffice but on my last experience I used them to carry an item of higher value and that is where things started unfolding.

    As a parcel broker, I though they are just brokers like travel agencies but I was wrong because the moment you purchase a delivery slot through their company with one of the main shipping agents such as UPS, DHL, TNT, Royal Mail, Parcel Force, YODEL and many others, you cease to be the sender of the package as they are the sender/shipper so the actual shipping companies donít want to know you and always refer you to the fraudsters at Parcel2Go.com.
    For my most recent service request, I booked a collection through Parcel2Go via UPS late October with next day delivery on 1st November for a printer I purchased from eBay and the seller kindly agreed to allow me to organise collection at my own cost through my own courier of choice. 1st November came and late in the afternoon, the UPS delivery driver arrived at the delivery address and rang the bell to state that he has a parcel for us but to my surprise, moments later he stated that the parcel in question was not my one and that my parcel would follow on the next delivery. I could clearly see my parcel in the back of his van with exactly the same box, make and model of the item ready to be unloaded but the packaging appeared to have been tampered with. After the driver stated that he actually has 3 more of the same boxes in his van and that my one would be delivered on the next delivery, I took his word for it and let him go but here I was wrong because that was indeed my package. (I am taking this matter with the UPS on a separate complaint and will also address this issue with the driver in question in due course) This is where things get even uglier by the day.
    I contacted Parcel2Go via chat after that day passed and no delivery took place the same day or the next day or the day or week after. They started a so-called investigation. During this time the tracking details for my parcel were updated to state that my parcel was incorrectly sorted and then days later it was updated to state that my parcel was now damaged. I made countless calls to UPS and made countless chat contacts with Parcel2Go.com to ensure that regardless of the damage to my parcel every effort was made to return my parcel to the address on the shipping label. Whilst the fraudsters at Parcel2Go claimed that they were making call and sent emails to UPS to request that the parcel would be returned to the original delivery address, UPS was telling me to go back to Parcel2Go as they are their customer not myself and that they are the official shipper not myself even though I booked the collection and I am the recipient of the parcel. UPS was able to confirm on numerous calls that Parcel2Go was not telling the truth about the state of my parcel and that due to confidentiality reasons they urged me to go back to them but they kept on apologising day after day without offering any concrete solution. UPS agents did however confirm that Parcel2Go did not make any contacts with them regarding a request to allow my parcel to continue its journey to the original delivery address. Clearly Parcel2Go agents acted dishonestly and gave me incorrect information on every occasion.

    I recorded all my phone conversations with UPS and have kept all the chat logs with Parcel2Go in case the matter escalates. I am now glad I did because things took another turn from bad to worse.

    Following many contacts with UPS and Parcel2Go, I was then told that UPS could not return my parcel to my address and that it had to go back to the sender (Parcel2Go warehouse). I was then given numerous assurances by Parcel2Go that my parcel, regardless of its state would then be returned to my address. Subsequently, I was told by UPS that the parcel was indeed sent to Parcel2Go and then during another live chat session, the agent from Parcel2Go did confirm that the parcel was at their warehouse and that it would be returned to my original delivery address as agreed.
    By this time, as per their claims process, my claim for damage in transit was settled with an offer of £20+shipping fees but here is when things got worse. After 2 weeks passed since my last contact and the promise of return of my parcel (as recorded on chat logs), during one live chat where I queried what was happening, this time I was told that my parcel is now lost in transit. I challenged them but they kept on giving me scripted excuses, apologies but no concrete response. I was very shocked and complained to their claims department but they kept on stating that as my original claim for the damage in transit was settled there was nothing else they could do.
    Reading online, I now realise that, their practice is to find excuses to retain high value items to then sell off for profit. Because they have non-disclosure agreement with the courier company, the customer is always sent back to Parcel2Go and the courier does not accept any liability. It appears they are now holding onto my package and just because I did not take any insurance for it, they are trying their ugliest to retain the package for profit later.

    I am giving you a brief account of my experience here but, in between the sequence of events there was lots of emails and chat contacts with these criminals working under the company name of Parcel2Go and each with different degrees of criminality and dishonesty as well as false promises about the actions they would take to resolve my issue.

    In the end I wrote to their CEO and every other email address I could find because they donít have a dedicated customer service call centre and all I get was a bunch of staff with fake aliases or accounts of what they will do to resolve my issue but no honest action on the problem.

    As a result, I demanded for them to at least refund me the declared value of the item plus compensation for the stress and inconvenience caused for more than a month but they even failed to realise and acknowledge their underhanded practices aside from scripted apology lines. I am now convinced that if I had taken insurance for my parcel, I am sure they would have jumped upside down to get my parcel back to me and to find excuses to pay less or no compensation. Just because I did not take insurance, they are trying to take advantage of the situation like they have done with many other people.

    I am very disgusted, angry and disappointed with authorities for allowing such a dishonest company to trade. They are professional con men with disgusting ways of dealing with customer complaints and have no regard for customer service. They should be banned from trading.

    I gave up on dealing with them directly, so here is what I am planning to do with immediate effect;
    1. I will publish my story on every forum, website where there is concerns raised about these fraudsters so that others donít fall into the same trap that I did.
    2. I will report this matter to the local trading standards in Bolton, the area where these criminals are registered,
    3. I will use social media to highlight the dangers of dealing with these dishonest companies and will name and shame each of their employees that are involved.
    4. I will log a complaint with ActionFraud to get the police involved in investigating these criminals
    5. I will initiate a Small Claims Court action to recover my losses.

    I have sufficient evidence to sue them thanks to their chat logs and the UPS call records as well as emails but what will they have to defend themselves. Hope justice will be done to prevent these fraudsters from trading any longer.

    More importantly eBay and other responsible companies should not allow the services/lack of Parcel2Go and the likes ever.


    Listen to me! If you care for your parcels and your wellbeing do not deal with these fraudsters! Stay clear of this company at all costs. If you have been a victim then do not wait and put up with their crap, take the matter further and report to the relevant authorities and take action to recover your losses. Donít be an easy target.
Page 3
    • LadyDee
    • By LadyDee 20th Dec 18, 8:36 PM
    • 3,540 Posts
    • 3,765 Thanks
    LadyDee
    Yes, Parcelcomapre / parcel2go / parcelhero are all operated by the same criminals.
    I have been subject to a scam by these, specifically parcelcompare.

    When I booked a parcel weighing 17kgs to be delivered, UPS delivered it no problem.
    It was a few weeks after, I received an email from parcelcompare stating my parcel was actually 60kgs! not 17kgs .... Lol?!
    Complete rubbish. we all know how heavy 60kgs is...you wouldn't be able to lift the damn thing up haha.

    So, they told me they would take over 50 pounds (extra!) out of my bank account. ( total cost now was over 80 pounds now and the item was worth much less! )
    I challenged this, I asked for their proof.
    They couldn't no show me any proof because it was completely made up!
    Shortly after a heated exchange, I had over 50 pounds taken out of my bank account without my authorization! HOW?!

    Well, here is where they scam you..
    When you purchase their service, they enter you into a "pre paid agreement" but they don't tell you this of course! They tell you nothing!

    They actually have access to your bank.
    They don't even need to show you proof in order to steal your money.

    I eventually got my money back! although it took a lot of persistence ( do not give up ) stress and was just not a nice experience at all dealing with them as they have NO CONTACT DETAILS, FAKE ADDRESSES, FAKE NAMES, OLD COMPANY NAMES...Only way to speak is on a pop up chat windows on their site, which is just useless..they cannot help you and just cut and paste reply's...Absolute disgrace.
    He is called Dan McGeoghan.
    I was very very angry.
    I got the money back after Paypal deemed it fraudulent.

    They should not be in business, they should be in jail.

    Anyone who sticks up for them or their practice, is deluded, go ahead and send a parcel with them then? See what happens.
    They are doing this on a daily basis, all you have to do is google "parcelcomapre reviews" and see the amount of similar scenarios.

    Name and shame them! Before anyone else gets conned.
    P.S - I cannot believe I have read on here people actually sticking up for them? You should be ashamed of your self's, honestly. People have been robbed and they continue to get away with it!
    Originally posted by jjb21212121
    Why should people who have experienced no problems feel ashamed? That really is a very silly thing to say, and because a few people have experienced problems, neither does it mean that millions of others are deluded.
    • jjb21212121
    • By jjb21212121 20th Dec 18, 8:56 PM
    • 4 Posts
    • 2 Thanks
    jjb21212121
    Erm...really?
    Yes it does....
    Why?
    For the 100's if not 1000's of people who HAVE been scammed!?
    Just because a few say they had no issues, doesn't mean its okay for "parcelcompare" to steal money now does it?
    What a silly thing to say...Do you work for them?
    There really is no excuse at all, they are con men, its setup like that on purpose..
    I mean, these very few people who have had "no issues" how can you be sure?
    The pre paid agreement is still there, maybe they just did not notice any extra money taken?
    Ridiculous.
    You are sticking up for a crime, your part of the problem.
    • jjb21212121
    • By jjb21212121 20th Dec 18, 9:29 PM
    • 4 Posts
    • 2 Thanks
    jjb21212121
    Why should people who have experienced no problems feel ashamed? That really is a very silly thing to say, and because a few people have experienced problems, neither does it mean that millions of others are deluded.
    Originally posted by LadyDee
    Oh and did you even read my message?
    You chose to comment about Me saying people should be ashamed if you stick up for them?
    That says it all really....
    I was robbed, deviously conned out of money...I wrote a fairly long message with detail about how it can happen and you choose to comment about Me saying people should be ashamed?
    I have no words...
    Just plain stupid, your ignoring the actual issue and are more worried about people being told they should be ashamed...Jesus. Wow
    • jjb21212121
    • By jjb21212121 21st Dec 18, 11:43 AM
    • 4 Posts
    • 2 Thanks
    jjb21212121
    Original message back -
    Yes, Parcelcomapre / parcel2go / parcelhero are all operated by the same criminals.
    I have been subject to a scam by these, specifically parcelcompare.

    When I booked a parcel weighing 17kgs to be delivered, UPS delivered it no problem.
    It was a few weeks after, I received an email from parcelcompare stating my parcel was actually 60kgs! not 17kgs .... Lol?!
    Complete rubbish. we all know how heavy 60kgs is...you wouldn't be able to lift the damn thing up haha.

    So, they told me they would take over 50 pounds (extra!) out of my bank account. ( total cost now was over 80 pounds now and the item was worth much less! )
    I challenged this, I asked for their proof.
    They couldn't no show me any proof because it was completely made up!
    Shortly after a heated exchange, I had over 50 pounds taken out of my bank account without my authorization! HOW?!

    Well, here is where they scam you..
    When you purchase their service, they enter you into a "pre paid agreement" but they don't tell you this of course! They tell you nothing!

    They actually have access to your bank.
    They don't even need to show you proof in order to steal your money.

    I eventually got my money back! although it took a lot of persistence ( do not give up ) stress and was just not a nice experience at all dealing with them as they have NO CONTACT DETAILS, FAKE ADDRESSES, FAKE NAMES, OLD COMPANY NAMES...Only way to speak is on a pop up chat windows on their site, which is just useless..they cannot help you and just cut and paste reply's...Absolute disgrace.
    He is called Dan McGeoghan.
    I was very very angry.
    I got the money back after Paypal deemed it fraudulent.

    They should not be in business, they should be in jail.

    Anyone who sticks up for them or their practice, is deluded, go ahead and send a parcel with them then? See what happens.
    They are doing this on a daily basis, all you have to do is google "parcelcomapre reviews" and see the amount of similar scenarios.

    Name and shame them! Before anyone else gets conned.
    P.S - I cannot believe I have read on here people actually sticking up for them? You should be ashamed of your self's, honestly. People have been robbed and they continue to get away with it!
    • LilElvis
    • By LilElvis 21st Dec 18, 11:57 AM
    • 4,156 Posts
    • 11,145 Thanks
    LilElvis
    Yes it does....
    Why?
    For the 100's if not 1000's of people who HAVE been scammed!?
    Just because a few say they had no issues, doesn't mean its okay for "parcelcompare" to steal money now does it?
    What a silly thing to say...Do you work for them?
    There really is no excuse at all, they are con men, its setup like that on purpose..
    I mean, these very few people who have had "no issues" how can you be sure?
    The pre paid agreement is still there, maybe they just did not notice any extra money taken?
    Ridiculous.
    You are sticking up for a crime, your part of the problem.
    Originally posted by jjb21212121
    You do realise how silly comments like this make you look?

    It's also pretty poor form to repost your original post.
    • Carl31
    • By Carl31 21st Dec 18, 12:21 PM
    • 2,370 Posts
    • 5,749 Thanks
    Carl31
    I had an issue with a booking for Hermes via P2G earlier this year, fortunately, it worked out in the end, but i dont think the details of the transaction are made that clear. As a broker, they are liable for any issue in the transaction, not the delivery company, but they limit their liability substantially. its slightly immoral the way they operate, its almost set up in a way they means if you lose out, no one pays up

    Their customer services are pretty poor, to get any sort of response I had to make a load of noise on social media

    As said, it worked out in the end, but I wont use them again, you can get the same proces direct with the delivery cos
    • LilElvis
    • By LilElvis 21st Dec 18, 10:16 PM
    • 4,156 Posts
    • 11,145 Thanks
    LilElvis
    You think it is silly when you get conned out of money?
    Take this as a warning not to use this company...
    Why would you even bother to reply that?
    You just care about what it looks like? I care about not getting swindled, that's the point of this.

    You know what is poor form mate?
    Commenting a reply telling me I look silly for asking if someone worked for parcelcompare
    I mean, what is your point?
    If you love parclcompare so much, why don't you send a few parcels with them? when the shoe is on the other foot you will not think it is silly at all lol eediot
    Originally posted by jjb21212121
    I'm sure others can work out which one of us is an "eediot".
    • DCFC79
    • By DCFC79 21st Dec 18, 10:32 PM
    • 33,802 Posts
    • 21,296 Thanks
    DCFC79
    Jjb go and report them to the police if its that much of a problem.
    • joanneframe
    • By joanneframe 12th Jan 19, 3:23 PM
    • 6 Posts
    • 0 Thanks
    joanneframe
    I agree with you and would like to help spread the word of the failures of this industry. A similar thing happened to me at the end of October. I used DPD who used Parcel2Go. Eventually by middle of December Parcel2go admitted they had lost my parcel - a 20kg gramaphone motor that had been sent for a service - I am invited to put a claim in, but have to prove the value - even though they accepted a payment for increased insurance at the time I ordered. So far they have rejected my attempts to provide a valuation, saying a screenshot from amazon or ebay is what they want. The item is difficult to replace, let alone get a valuation. Reading reviews I wish I had sent it through the Royal Mail
    • Norman Castle
    • By Norman Castle 12th Jan 19, 3:49 PM
    • 7,981 Posts
    • 6,792 Thanks
    Norman Castle
    a 20kg gramaphone motor that had been sent for a service -
    Originally posted by joanneframe
    20kg for a gramophone motor?
    Don't harass a hippie. You'll get bad karma.

    Never trust a newbie with a rtb tale.
    • joanneframe
    • By joanneframe 12th Jan 19, 6:07 PM
    • 6 Posts
    • 0 Thanks
    joanneframe
    Whats your question? The parcel contained a gramaphone motor and it weighed 20kg.
    • Norman Castle
    • By Norman Castle 12th Jan 19, 8:50 PM
    • 7,981 Posts
    • 6,792 Thanks
    Norman Castle
    Whats your question? The parcel contained a gramaphone motor and it weighed 20kg.
    Originally posted by joanneframe
    I couriered a complete gramophone recently which had a packed weight of under 13kg. It must have been a very big motor.
    Don't harass a hippie. You'll get bad karma.

    Never trust a newbie with a rtb tale.
    • Asim Khan
    • By Asim Khan 15th Jan 19, 10:21 AM
    • 1 Posts
    • 1 Thanks
    Asim Khan
    Parcel 2 go fraud and resolve
    I used them to send mobile and on tracking it shows parcel in their warehouse and somehow they lost the parcel

    So I took them to Small claim department and in the end after paying to court hearing spending £25+£25 they paid me back my mobile money which was £220 +£50 court charges. It took one year literally for them to accept their fault
    ccj@Parcel2Go.com this email address contact me for case closure and payment settlement
    Wish you all the best guys
    • DoaM
    • By DoaM 15th Jan 19, 12:31 PM
    • 6,460 Posts
    • 6,308 Thanks
    DoaM
    The fact that they have a specific CCJ email address says something in itself.
    Diary of a madman
    Walk the line again today
    Entries of confusion
    Dear diary, I'm here to stay
    • pikachoiioo
    • By pikachoiioo 2nd Feb 19, 11:51 AM
    • 13 Posts
    • 5 Thanks
    pikachoiioo
    I am currently having issues with Parcel2Go, sent an parcel which cost me £9.79 to send.

    The delivery company lost the item, and after a lot of hassle with Parcel2Go they finally agreed to pay me £20 compensation but they only gave me £2.78 carriage refund.

    I questioned why I was only refunded £2.78 carriage refund and was told they came to the figure as follows:

    £9.79 - £7.01 = £2.78, when I questioned this they stopped replying. Now every time I talk to them they are just cutting me off and not replying.
    • mattyprice4004
    • By mattyprice4004 5th Feb 19, 11:41 AM
    • 3,879 Posts
    • 3,442 Thanks
    mattyprice4004
    manic rambling
    Originally posted by jjb21212121
    I send a lot with them, and I've had issues - but all resolved (considering the lower end of the market they aim for).
    Just to clarify, they don't share any directors etc with Parcelcompare / Parcelhero from what I can see.

    I'd suggest you're the chap who's deluded, if you think they never have any successful deliveries - I send about 30-50 parcels per day with them, and no major issues to report.

    I'm willing to bet from your attitude that you went steaming through the website, didn't look at what you were ticking - and are looking for someone else to blame
    • Ashanasai
    • By Ashanasai 5th Feb 19, 10:07 PM
    • 1 Posts
    • 1 Thanks
    Ashanasai
    hi,

    I'm having an issue with Parcel2Go - I have sent the parcel mid December with promised delivery date + I took the insurance for the value of 200 GBP. The Parcel appeared to by lost by DPD which Parcel2gGo already admitted. As it was a private parcel the only proof of value are my Credit Card statements with shown the shop and the value of purchase ( This can be a purchase receipt, bank statement - as per My Claims - required documents ). My sister ( recipient of the parcel ) have sent me an email which states she has never received the parcel - but this also seems not enough ( an email from the receiver confirming this has not been received- as per My Claims - required documents )


    Currently they have rejected the clime - I will issue the same documents which I have sent before ( because i don't have anything else )

    Shall I take them to Small Claim Court straight away ? as it seems I'm getting nowhere.



    thanks

    Magdalena
    • fabfor
    • By fabfor 6th Feb 19, 7:15 AM
    • 67 Posts
    • 18 Thanks
    fabfor
    Sorry to hear you're being given such a hard time.
    I've used resolver.co.uk in the past and can recommend them. It's free.
    • dantendo
    • By dantendo 6th Feb 19, 11:12 AM
    • 17 Posts
    • 2 Thanks
    dantendo
    Yodeldirect is run by the same clowns as Parcel2Go so if you want to avoid the same kind of poor service I'd avoid them both.

    I've had to make a claim from both of them. Had they sorted out my claim in a timely manner and not kept ignoring me I'd still be using them.
    • joanneframe
    • By joanneframe 20th Feb 19, 6:34 PM
    • 6 Posts
    • 0 Thanks
    joanneframe
    I just wanted to give an update on my DPD saga which I posted about in January, with the intention of helping anyone with similar problems.
    I booked the service through DPD website but my contract got changed to Parcel2go when I got to the payment. Sent on 31st October 2018 it didn't reach its destination. I raised an investigation. About 4 weeks later they confirmed it was actually lost and I could make a claim. At first I was being fobbed off by DPD saying my contract was with Parcel2Go, even though the complaints email is claims@dpdlocal-online.co.uk (?!) Anyway, after a while I started copying everything to the Director of Customer Experience at DPD, as well as the claims email. They agreed they'd lost the parcel and asked me to prove its £100 value, which I had valued when I contracted with them. It was a gramophone motor and they wouldn't accept the first valuation, from a gramophone expert and asked for screenshot from ebay or amazon. I provided a screenshot of something similar. DPD rejected that saying it wasn't acceptable I had to prove it had sold at the bidding price. I duly sent them one that had sold, They rejected that saying I needed to show the paypal transaction - in other words I needed to buy another one before they would consider refunding me. I wasn't prepared to do this. I didn't think it was reasonable. In the end I sent them an email saying that and to appeal to the human in the process provided them a set of pictures 1. before - gramophone cabinet with motor, 2. the motor that had been lost, 3. the empty cabinet, that I now have without the motor and 4. a photo of my late father, who had left me the gramophone. I sent the email the claims email and the Director of Customer Experience. I tried not to be rude, as it isn't any individuals fault. They responded with an email saying that they accepted my claim and would refund me the £100 and the delivery cost. Great. I duly received the £100 but no delivery refund (£10.49). When I queried it I was told that the £100 refund was an act of goodwill on my part, if I wanted to them to refund the delivery charge I would have to provide the additional documentation they had asked for. Madness, accepting they had lost the parcel they still wanted me to jump though hoops to get the £10.49 delivery charge. So I changed tactic. I had paid for the service through Paypal, so I contacted them through the Paypal claim process, asking for my £10.49. It's still emailing DPD but the query is logged through paypal and their escalation procedure is available if needed. Two weeks later, I am glad to say I have had the £10.49 refunded as well. So persevere! Good luck. In my next life I'm going to be a terrier
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